UCSB Status

Investigating: We are currently experiencing problems with our building access system - Lenel

Resolved: This incident is considered resolved. The RCA revealed a configuration issue with our metadata service. After applying the fix, we have not encountered any new/additional incidents. If you do experience a recurrence of this issue, please contact the IT Service Desk at (805) 893-5000 or, X5000.

Thank you for your patience and support during this service disruption.

Monitoring: The engineering team has identified and applied fix to address the SSO service disruption. We will continue to monitor for the rest of the day. If you have recurrence of a similar disruption please contact the ITS Service Desk at (805) 893-5000 or X5000.

Investigating: The engineering team continues to work on the sporadic issues with SSO and will continue to provide updates as they become available. We appreciate your patience and support during this service disruption. If you need further assistance, please contact the ITS Service Desk at (805) 893-5000 or, X5000.

Investigating: Reversing the issue back to Investigate since some users are still reporting getting the: University of California, Santa Barbara UCSB SAML SSO - Unsupported Request The application you have accessed is not registered for use with this service.

Monitoring: It appears that services have been restored. Possible issue with UCOP SSO Proxy. Monitoring the situation until confirmation is given of full restoration. If you experience further issues with SSO, please contact the ITS Service Desk at (805) 893-5000 or X5000.

Investigating: We are receiving reports of users getting SSO errors when attempting to log into an application. These seem sporadic, but we have not been able to identify a pattern. We will provide updates as soon as they are available. Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Good morning. The SOC met last night with the VPN vendor's tech support team and identified the root cause as a network connectivity issue under high load (a known software bug in the current software release). A hotfix software update was installed between 9-9:30pm last night (3/26) and the service has been stable since. We will continue monitoring for the rest of the day, but if you do encounter a VPN connectivity issue, please contact the ITS Service Desk at (805) 893-5000 (X5000). Again, we are very appreciative of your patience and support through the resolution of this incident.

Identified: SOC has met with the VPN vendor's tech support and identified the root cause of the network connectivity issues under high load (a known software bug in the current software release). A hotfix software update will be installed to mitigate the issue betwen 9-9:30pm tonight. During the update window, there will be one more VPN service interruption as active sessions are moved over to the secondary appliance, while the primary appliance is also updated.

The hotfix has reportedly resolved this issue for several other customers. In the rare case that the connectivity issues persist after the hotfix is in place, there is an alternative mitigation that we could apply. This alternative mitigation is not our first choice, because it would significantly slow the throughput/speed of VPN clients.

Please report any new issues to the ITS Service Desk at 805-893-5000 (x5000). Thank you for your patience and support during Wednesday's (03/26/2025) system upgrade and follow-up maintenance.

Investigating: We had another service disruption. The SOC is meeting with the vendor at 6:30 PM to address the root cause and determine a resolution.

Monitoring: VPN services have been restored. After rebooting one of the appliances and a failover back to that appliance, we are receiving reports of successful connections to the campus VPN. We are opening a support case with the vendor to diagnose and troubleshoot the root cause of this issue. For now, we will continue monitoring the service and providing updates as they become available. Again, please report any incidents to the ITS Service Desk (805) 893-5000 (x5000) and thank you for your continued support.

Investigating: We have received multiple reports of new VPN disconnects or unable to connect. SOC looking into the problem, and we will provide updates as they become available. If assistance is required, please contact the ITS Service Desk at 805-893-5000 (X5000). Thank you for your support and patience.

Monitoring: SOC performed a manual failover to the secondary appliance. Services have been restored. We will continue monitoring service stability and performance. Please report any new issues to the ITS Service Desk at 805-893-5000 (X5000). Thank you for your patience and support.

Investigating: Several incidents have been reported from users unable to connect to VPN (Ivanti). The application will show Connecting and then Waiting to Connect, but it will go no further. We have advised the engineering team, and they are investigating. Updates will be provided as they become available.

Resolved: This incident has been resolved.

Investigating: ServiceNow is functioning normally now.

Investigating: We are continuing to investigate this issue.

Investigating: To address sign on difficulty with ServiceNow, please delete your browser's cache/browsing history for the past 7 days. This has been found to work for many people. Alternatively, signing in using Incognito mode has also worked. We continue to investigate the underlying issue to find a permanent solution.

Investigating: We are investigating reports of individuals having difficulty signing in ServiceNow.