Athabasca University Status

Resolved: This incident has been resolved.

Monitoring: We have restored functionality for the affected library systems and are monitoring it over the next few hours to validate with end users.

Identified: We have identified the root cause of the issue and have partially restored functionality. We will continue to work on this until it is fully resolved. We will provide another update tomorrow morning (13 November 2024).

Investigating: We've made some progress in our effort to narrow down the root cause and have made some adjustments that we're monitoring to determine their effect. Search is still not working properly yet, though. We will post another update at 5pm MST.

Investigating: The team has identified anomalies in our network that likely contributed to the service disruption. We are analyzing logs to help narrow down the root cause. We will provide another update by 4pm MST.

Investigating: We have engaged multiple teams to help identify the root cause of the issue. We will post another update by 3pm MST.

Investigating: DISCOVER and research databases are currently inaccessible. We are investigating the issue.