Kennesaw State University Status

Investigating: Microsoft has indicated an issue with Office 365 impacting the following actions:

• OneDrive and SharePoint may not load correctly or show updates

• The Calendar may not load or update correctly in Outlook and Teams

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email [email protected]

Investigating: Microsoft has indicated an issue with Outlook impacting the following actions:

• Delays in sending and receiving messages

• Login issues when accessing Outlook Desktop and/or Outlook for the Web

• Errors when performing Administrative Actions and Mailbox Operations

We will share updates from Microsoft as they become available.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: New Information:  -Parts needed for the repair are currently en route. In the meantime, the HVAC unit is operating as effectively as possible, given the temporary limitations. -At this time, the building is maintaining normal temperatures between 70°F-74°F throughout. -A contingency plan is in place to maintain stable building conditions until full repairs can be completed. -The building is being monitored throughout the day by Plant Operations staff.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

Communication Moving Forward: We will follow up at a later date with additional information on when to expect repairs to begin.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected].

Monitoring: Plant Operations is continuing to monitor temperatures. Further repairs are underway.

Monitoring: The building is still currently maintaining temperatures between 72°F and 74°F throughout.

Monitoring: New Information:  -One of our designated HVAC contractors was onsite yesterday evening to assess why the building was not cooling properly after the cooling tower foaming issue was resolved. Their technician identified a failed chiller bearing module controller.

-The estimated lead time for the replacement controller is approximately 2-4 days.

-Until the controller is replaced, the chiller can operate only with one compressor. To maintain stable building temperatures during this week’s high heat index, the chiller will need to run continuously, 24/7.

-Our priority is to source and replace the controller as quickly as possible to restore full cooling capacity. At this time, the building is maintaining temperatures between 72°F and 74°F throughout.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance during after-hours, please call Public Safety at 470-578-6666.

Monitoring: New Information:  The HVAC system is operating, but it will require additional time to return to its normal setpoint temperature. The Plant Operations team will continue monitoring temperatures this afternoon and again tomorrow morning. A follow‑up update will be sent tomorrow to share progress.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention. If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. During after hour assistance, please call Public Safety at 470-578-6666.

Identified: There is a HVAC services disruption at the English Building on the Kennesaw Campus. Current Known Impact: The English Building is currently experiencing an HVAC cooling issue that is affecting building temperatures.

Plant Operations HVAC staff are onsite and actively working to restore normal cooling. A water treatment vendor is also responding to address an issue with the cooling tower that is preventing the chiller from operating properly.

Due to the current outdoor temperatures and heat index, the building will require additional time to return to normal temperature once the system is fully operational. We currently anticipate the building reaching its normal temperature setpoint this afternoon.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected].

Resolved: We are pleased to confirm that the elevator outage at the Clendenin Building has been resolved. The elevator is now fully operational.
Thank you for your patience during this time. If you experience any further issues, please don’t hesitate to reach out to Plant Operations at 470-578-6224 or email [email protected]. For calls after 5:00 PM, please call KSU Public Safety Dispatch at 470-578-6666.

Identified: Timeline Update: -There has been a delay in receiving the necessary parts for the repair, which has pushed the service date to tomorrow, Tuesday, September 1. -At this time, the completion date remains scheduled for the end of day on Tuesday, September 1. -We anticipate the elevator will resume normal operations by the morning of Wednesday, September 2.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.

Investigating: Timeline Update: Our elevator contractor has done a thorough assessment of the elevator and is planning to start repairs on Monday, August 31. Updated completion date is now Tuesday, September 1 by the end of business.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.

Investigating: Timeline Update: -Our elevator contractor has completed their assessment and confirmed that additional parts are required to finalize the repairs. These parts have been ordered and are currently en route, with the vendor expediting shipment as quickly as possible. -We now anticipate that repairs will be completed by the morning of Monday, August 31.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.

Investigating: Current Known Impact: -The elevator is currently out of service due to a failed door‑operator motor. Service is expected to remain unavailable throughout the day tomorrow. -ADA access to the 2nd and 3rd floor classrooms will not be available.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance after normal business hours, please call Public Safety at 470-578-6666.

Resolved: University Information Technology Services (UITS) has confirmed that Student Housing (MyResNet) Marietta campus Wi-Fi is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Investigating: The Student Housing (MyResNet) on the Marietta campus is currently experiencing issues with Wi-Fi.

We know the Wi-Fi connection is important to you, and Boldyn is working diligently to resolve the issue.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901 Email: [email protected] Chat live at kennesaw.hed.boldyn.com