Kennesaw State University status is Minor Service Outage

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Kennesaw State University Academic & Research Services

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OwlTrain / Percipio
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now
Qualtrics
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VoiceThread
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Kennesaw State University Business Operations

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now
Decisions
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Grubhub
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

OwlTrain/Percipio Issue Identified - Friday, 10/24/25
Started 24 Oct 2025 16:42:04 (2 days ago), still ongoing
Major Incident
Investigating
OwlTrain / Percipio

Some users are currently reporting issues with OwlTrain affecting the following:

  • Launching Percipio Compliance Suite Courses

The system admins are working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Banner Issues Identified - Thursday, 10/23/2025
Started 23 Oct 2025 20:34:23 (3 days ago), still ongoing
Major Incident
Monitoring
Banner Admin Pages
DegreeWorks
Decisions
KSU Connect

Some users are currently reporting issues with Banner Applications, impacting the following:

Banner Admin Pages

Owl Express

Degreeworks

KSU Connect

Decisions

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Adobe License Checkout Service Issues - Tuesday, 10/21/2025
Started 21 Oct 2025 21:20:55 (5 days ago), still ongoing
Minor Incident
Investigating
Adobe Creative Cloud

Some users are currently reporting service issues with checking out a License using OnTheHub(desktopsoftware.kennesaw.edu). Users who have already checked out a license should not experience any issues.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Owl Express Issue Identified - Monday, 10/20/25
Started 20 Oct 2025 19:46:53 (6 days ago), still ongoing
Minor Incident
Monitoring
Banner / Owl Express

Some users are currently reporting issues with Owl Express, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Recently Resolved Incidents

HVAC Outage - 491 Music Building- Kennesaw Campus
Started 15 Oct 2025 22:08:11 (11 days ago), resolved 24 Oct 2025 19:25:24 (2 days ago)
Critical Incident
Resolved
HVAC(Heating, Ventilation, and Air Conditioning) Systems

Our team is continuing to address the HVAC outage at 491 Music Building.

Current Known Impact:
The HVAC system for the Music Building is currently non-operational. This should not affect the Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it may be advisable to store it there.

The contractor has been notified, and a technician is scheduled to begin assessment and repairs first thing tomorrow morning. At this time, we are currently unable to provide a confirmed completion date/time for repairs.

VoiceThread Service Issues - Monday, 10/20/25
Started 20 Oct 2025 13:42:19 (6 days ago), resolved 21 Oct 2025 20:12:48 (5 days ago)
Incident without Impact
Resolved
VoiceThread

VoiceThread users may experience slowness during the AWS outages.

Have questions? Call 470-578-6999 or email [email protected]

Qualtrics Service Issues - Monday, 10/20/2025
Started 20 Oct 2025 16:22:48 (6 days ago), resolved 21 Oct 2025 20:10:10 (5 days ago)
Incident without Impact
Resolved
Qualtrics

Some users are currently reporting service issues with Qualtrics.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

KCash and Dining Dollars Service Issues - Monday, 10/20/2025
Started 20 Oct 2025 17:17:08 (6 days ago), resolved 21 Oct 2025 20:07:06 (5 days ago)
Incident without Impact
Resolved
KCash Manager

Some users are currently reporting service issues with KCash and Dining Dollars.

The Vendor is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Grubhub Issue Identified - Monday, 10/20/25
Started 20 Oct 2025 16:10:46 (6 days ago), resolved 21 Oct 2025 20:04:55 (5 days ago)
Incident without Impact
Resolved
Grubhub

Grubhub mobile ordering is currently down. This service disruption is due to the ongoing Amazon AWS outage. Our teams are monitoring the situation closely and will provide updates as soon as the issue is resolved.

Have questions? Call 470-578-6999 or email [email protected]

Elevator #1 and #2 Outage - 585 Kennesaw Hall
Started 20 Oct 2025 12:31:44 (7 days ago), resolved 20 Oct 2025 16:11:39 (6 days ago)
Minor Incident
Resolved
Campus Electrical System

Our team is continuing to address the elevator outage at Kennesaw Hall. Elevators #1 and #2 located on the southside of the building are currently out of service. Plant Operations technicians are on site conducting an initial assessment, and our designated elevator contractor has been dispatched to assist. Full diagnostics and repairs will begin promptly upon the contractor’s arrival.

Owl Express Issue Identified - Friday, 10/10/25
Started 10 Oct 2025 18:08:31 (16 days ago), resolved 20 Oct 2025 13:25:55 (6 days ago)
Incident without Impact
Resolved
Banner / Owl Express

Some users are currently experiencing issues with Owl Express, and the UITS team is working diligently to resolve the problem.

Have questions? Call 470-578-6999 or email [email protected]

OwlTrain/Percipio Sign In Issue Identified - Monday, 10/20/25
Started 20 Oct 2025 10:57:42 (7 days ago), resolved 20 Oct 2025 12:39:16 (6 days ago)
Incident without Impact
Resolved
OwlTrain / Percipio

Some users are currently reporting issues with OwlTrain affecting their ability to sign in.

The system admins are working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Kennesaw State University Outage Survival Guide

A step-by-step guide to help you survive a Kennesaw State University outage
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    Kennesaw State University Components

    Mon 20
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    Kennesaw State University Academic & Research Services

    Mon 20
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    CCSE Student Virtual Desktops
    Mon 20
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    now
    D2L Brightspace
    Mon 20
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    eCore
    Mon 20
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    High Performance Computing
    Mon 20
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    IT/AV Checkout
    Mon 20
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    Wed 22
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    iThenticate
    Mon 20
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    Wed 22
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    Sun 26
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    Kaltura MediaSpace
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Moodle
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
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    OwlTrain / Percipio
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
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    OwlTrain/Percipio Sign In Issue Identified - Monday, 10/20/25
    Started 20 Oct 2025 10:57:42 (7 days ago), resolved 20 Oct 2025 12:39:16 (6 days ago)
    Incident without Impact
    Resolved
    OwlTrain / Percipio

    Some users are currently reporting issues with OwlTrain affecting their ability to sign in.

    The system admins are working quickly to fix the problem.

    Have questions? Call 470-578-6999 or email [email protected]

    OwlTrain/Percipio Issue Identified - Friday, 10/24/25
    Started 24 Oct 2025 16:42:04 (2 days ago), still ongoing
    Major Incident
    Investigating
    OwlTrain / Percipio

    Some users are currently reporting issues with OwlTrain affecting the following:

    • Launching Percipio Compliance Suite Courses

    The system admins are working quickly to fix the problem.

    Have questions? Call 470-578-6999 or email [email protected]

    Qualtrics
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
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    Qualtrics Service Issues - Monday, 10/20/2025
    Started 20 Oct 2025 16:22:48 (6 days ago), resolved 21 Oct 2025 20:10:10 (5 days ago)
    Incident without Impact
    Resolved
    Qualtrics

    Some users are currently reporting service issues with Qualtrics.

    UITS is currently investigating these issues and working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    Respondus
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    Turnitin
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    Virtual Owl
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    VoiceThread
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    Sun 26
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    VoiceThread Service Issues - Monday, 10/20/25
    Started 20 Oct 2025 13:42:19 (6 days ago), resolved 21 Oct 2025 20:12:48 (5 days ago)
    Incident without Impact
    Resolved
    VoiceThread

    VoiceThread users may experience slowness during the AWS outages.

    Have questions? Call 470-578-6999 or email [email protected]

    Kennesaw State University Accounts & Identity Management

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    Authentication Services
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    Multifactor Authentication - Duo
    Mon 20
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    NetID Services
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    Sun 26
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    Kennesaw State University Business Operations

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    Agiloft
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    AiM Facilities Management
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    apps.kennesaw.edu
    Mon 20
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    Campus Directory
    Mon 20
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    Concur
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    Decisions
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    Banner Issues Identified - Thursday, 10/23/2025
    Started 23 Oct 2025 20:34:23 (3 days ago), still ongoing
    Major Incident
    Monitoring
    Banner Admin Pages
    DegreeWorks
    Decisions
    KSU Connect

    Some users are currently reporting issues with Banner Applications, impacting the following:

    Banner Admin Pages

    Owl Express

    Degreeworks

    KSU Connect

    Decisions

    We know the Banner System is important to you, and the IT team is working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    DocuSign
    Mon 20
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    ePro / Peoplesoft
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    Door Access - KissFlow
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    ETQ Reliance
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    Event Management System (EMS)
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    Faculty Information System (FIS)
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    Financial Edge
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    Formstack
    Mon 20
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    GeorgiaFIRST Marketplace
    Mon 20
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    Grubhub
    Mon 20
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    Sun 26
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    Grubhub Issue Identified - Monday, 10/20/25
    Started 20 Oct 2025 16:10:46 (6 days ago), resolved 21 Oct 2025 20:04:55 (5 days ago)
    Incident without Impact
    Resolved
    Grubhub

    Grubhub mobile ordering is currently down. This service disruption is due to the ongoing Amazon AWS outage. Our teams are monitoring the situation closely and will provide updates as soon as the issue is resolved.

    Have questions? Call 470-578-6999 or email [email protected]

    Handshake - Student Hiring
    Mon 20
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    KCash Manager
    Mon 20
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    now
    KCash and Dining Dollars Service Issues - Monday, 10/20/2025
    Started 20 Oct 2025 17:17:08 (6 days ago), resolved 21 Oct 2025 20:07:06 (5 days ago)
    Incident without Impact
    Resolved
    KCash Manager

    Some users are currently reporting service issues with KCash and Dining Dollars.

    The Vendor is currently investigating these issues and working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    KnowBe4
    Mon 20
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    KSU Connect
    Mon 20
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    now
    Banner Issues Identified - Thursday, 10/23/2025
    Started 23 Oct 2025 20:34:23 (3 days ago), still ongoing
    Major Incident
    Monitoring
    Banner Admin Pages
    DegreeWorks
    Decisions
    KSU Connect

    Some users are currently reporting issues with Banner Applications, impacting the following:

    Banner Admin Pages

    Owl Express

    Degreeworks

    KSU Connect

    Decisions

    We know the Banner System is important to you, and the IT team is working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    KSU Facilities Portal
    Mon 20
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    now
    KSU Mall (Marketplace)
    Mon 20
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    Sun 26
    now
    LiquidFiles (Send-A-File)
    Mon 20
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    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Meal Plans
    Mon 20
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    Wed 22
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    Fri 24
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    Sun 26
    now
    Mobile Talon Card
    Mon 20
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    Fri 24
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    Sun 26
    now
    OmniUpdate
    Mon 20
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    Wed 22
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    now
    OneUSG Connect
    Mon 20
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    Online Giving Website
    Mon 20
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    now
    Owl Pay
    Mon 20
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    now
    Parking Portal
    Mon 20
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    Sun 26
    now
    Point of Sale Systems
    Mon 20
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    Sun 26
    now
    Raiser's Edge
    Mon 20
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    Sun 26
    now
    Salesforce/TargetX
    Mon 20
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    now
    SAS Reports
    Mon 20
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    now
    ServiceNow
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    Steppingblocks
    Mon 20
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    now
    Student Recreation Center Portal
    Mon 20
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    now
    Time Clocks
    Mon 20
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    now
    Titanium
    Mon 20
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    now
    WebCheckout
    Mon 20
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    Kennesaw State University Communications

    Mon 20
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    now
    Call Center Phones (Platform28)
    Mon 20
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    Campus Telephone System
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    KSUTV
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    KSU Websites
    Mon 20
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    Sun 26
    now
    Microsoft 365 / Campus Email
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    Fri 24
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    Sun 26
    now
    Microsoft Teams
    Mon 20
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    Wed 22
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    Sun 26
    now
    Network - Kennesaw
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    Sun 26
    now
    Network - Marietta
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    Sun 26
    now
    OwlTV
    Mon 20
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    Sun 26
    now
    PeachNet Network
    Mon 20
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    Wed 22
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    Fri 24
    Sat 25
    Sun 26
    now
    Student Housing Network (MyResNet)
    Mon 20
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    Fri 24
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    Sun 26
    now
    WiFi - Eduroam
    Mon 20
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    Wed 22
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    Fri 24
    Sat 25
    Sun 26
    now
    WiFi - Kennesaw
    Mon 20
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    Fri 24
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    Sun 26
    now
    WiFi - Marietta
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    University Event Calendar - Localist
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Zoom Meetings
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Kennesaw State University Productivity Services

    Mon 20
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    Fri 24
    Sat 25
    Sun 26
    now
    Adobe Creative Cloud
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Adobe License Checkout Service Issues - Tuesday, 10/21/2025
    Started 21 Oct 2025 21:20:55 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Adobe Creative Cloud

    Some users are currently reporting service issues with checking out a License using OnTheHub(desktopsoftware.kennesaw.edu). Users who have already checked out a license should not experience any issues.

    UITS is currently investigating these issues and working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    Copy Print
    Mon 20
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    Sun 26
    now
    Scanning
    Mon 20
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    Sun 26
    now
    Global Protect VPN
    Mon 20
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    Wed 22
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    Fri 24
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    Sun 26
    now
    Shared Network Drives
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Kennesaw State University Student Records

    Mon 20
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    Fri 24
    Sat 25
    Sun 26
    now
    Banner Admin Pages
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Banner Issues Identified - Thursday, 10/23/2025
    Started 23 Oct 2025 20:34:23 (3 days ago), still ongoing
    Major Incident
    Monitoring
    Banner Admin Pages
    DegreeWorks
    Decisions
    KSU Connect

    Some users are currently reporting issues with Banner Applications, impacting the following:

    Banner Admin Pages

    Owl Express

    Degreeworks

    KSU Connect

    Decisions

    We know the Banner System is important to you, and the IT team is working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    Banner / Owl Express
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Owl Express Issue Identified - Friday, 10/10/25
    Started 10 Oct 2025 18:08:31 (16 days ago), resolved 20 Oct 2025 13:25:55 (6 days ago)
    Incident without Impact
    Resolved
    Banner / Owl Express

    Some users are currently experiencing issues with Owl Express, and the UITS team is working diligently to resolve the problem.

    Have questions? Call 470-578-6999 or email [email protected]

    Owl Express Issue Identified - Monday, 10/20/25
    Started 20 Oct 2025 19:46:53 (6 days ago), still ongoing
    Minor Incident
    Monitoring
    Banner / Owl Express

    Some users are currently reporting issues with Owl Express, and the UITS team is working quickly to fix the problem.

    Have questions? Call 470-578-6999 or email [email protected]

    CampusLogic
    Mon 20
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    Sun 26
    now
    DataTransfer
    Mon 20
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    Sun 26
    now
    DegreeWorks
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Banner Issues Identified - Thursday, 10/23/2025
    Started 23 Oct 2025 20:34:23 (3 days ago), still ongoing
    Major Incident
    Monitoring
    Banner Admin Pages
    DegreeWorks
    Decisions
    KSU Connect

    Some users are currently reporting issues with Banner Applications, impacting the following:

    Banner Admin Pages

    Owl Express

    Degreeworks

    KSU Connect

    Decisions

    We know the Banner System is important to you, and the IT team is working quickly to fix it.

    Have questions? Call 470-578-6999 or email [email protected]

    ePay / Student Accounts
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Housing Portal - StarRez
    Mon 20
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    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    iStart/Sunapsis
    Mon 20
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    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Navigate EAB
    Mon 20
    Tue 21
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    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OnBase
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    OwlLife
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
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    Kennesaw State University Utilities & Engineering Services Kennesaw

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    HVAC(Heating, Ventilation, and Air Conditioning) Systems
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    HVAC Outage - 491 Music Building- Kennesaw Campus
    Started 15 Oct 2025 22:08:11 (11 days ago), resolved 24 Oct 2025 19:25:24 (2 days ago)
    Critical Incident
    Resolved
    HVAC(Heating, Ventilation, and Air Conditioning) Systems

    Our team is continuing to address the HVAC outage at 491 Music Building.

    Current Known Impact:
    The HVAC system for the Music Building is currently non-operational. This should not affect the Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it may be advisable to store it there.

    The contractor has been notified, and a technician is scheduled to begin assessment and repairs first thing tomorrow morning. At this time, we are currently unable to provide a confirmed completion date/time for repairs.

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    Elevator #1 and #2 Outage - 585 Kennesaw Hall
    Started 20 Oct 2025 12:31:44 (7 days ago), resolved 20 Oct 2025 16:11:39 (6 days ago)
    Minor Incident
    Resolved
    Campus Electrical System

    Our team is continuing to address the elevator outage at Kennesaw Hall. Elevators #1 and #2 located on the southside of the building are currently out of service. Plant Operations technicians are on site conducting an initial assessment, and our designated elevator contractor has been dispatched to assist. Full diagnostics and repairs will begin promptly upon the contractor’s arrival.

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    Kennesaw State University Utilities & Engineering Services Marietta

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    Campus Electrical System
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    Campus Roads and Parking Lots
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    Campus Gas System
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