
Kennesaw State University Status
Real-time updates of Kennesaw State University issues and outages
Kennesaw State University status is Minor Service Outage
Kennesaw State University Academic & Research Services
OwlTrain / Percipio
Qualtrics
VoiceThread
Kennesaw State University Business Operations
Decisions
Grubhub
Active Incidents
Some users are currently reporting issues with OwlTrain affecting the following:
- Launching Percipio Compliance Suite Courses
The system admins are working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting issues with Banner Applications, impacting the following:
Banner Admin Pages
Owl Express
Degreeworks
KSU Connect
Decisions
We know the Banner System is important to you, and the IT team is working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting service issues with checking out a License using OnTheHub(desktopsoftware.kennesaw.edu). Users who have already checked out a license should not experience any issues.
UITS is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting issues with Owl Express, and the UITS team is working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
Recently Resolved Incidents
Our team is continuing to address the HVAC outage at 491 Music Building.
Current Known Impact:
The HVAC system for the Music Building is currently non-operational. This should not affect the Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it may be advisable to store it there.
The contractor has been notified, and a technician is scheduled to begin assessment and repairs first thing tomorrow morning. At this time, we are currently unable to provide a confirmed completion date/time for repairs.
VoiceThread users may experience slowness during the AWS outages.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting service issues with Qualtrics.
UITS is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting service issues with KCash and Dining Dollars.
The Vendor is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Grubhub mobile ordering is currently down. This service disruption is due to the ongoing Amazon AWS outage. Our teams are monitoring the situation closely and will provide updates as soon as the issue is resolved.
Have questions? Call 470-578-6999 or email [email protected]
Our team is continuing to address the elevator outage at Kennesaw Hall. Elevators #1 and #2 located on the southside of the building are currently out of service. Plant Operations technicians are on site conducting an initial assessment, and our designated elevator contractor has been dispatched to assist. Full diagnostics and repairs will begin promptly upon the contractor’s arrival.
Some users are currently experiencing issues with Owl Express, and the UITS team is working diligently to resolve the problem.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting issues with OwlTrain affecting their ability to sign in.
The system admins are working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
Kennesaw State University Outage Survival Guide
Kennesaw State University Components
Kennesaw State University Academic & Research Services
CCSE Student Virtual Desktops
D2L Brightspace
eCore
High Performance Computing
IT/AV Checkout
iThenticate
Kaltura MediaSpace
Moodle
OwlTrain / Percipio
Some users are currently reporting issues with OwlTrain affecting their ability to sign in.
The system admins are working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting issues with OwlTrain affecting the following:
- Launching Percipio Compliance Suite Courses
The system admins are working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
Qualtrics
Some users are currently reporting service issues with Qualtrics.
UITS is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Respondus
Turnitin
Virtual Owl
VoiceThread
VoiceThread users may experience slowness during the AWS outages.
Have questions? Call 470-578-6999 or email [email protected]
Kennesaw State University Accounts & Identity Management
Authentication Services
Multifactor Authentication - Duo
NetID Services
Kennesaw State University Business Operations
Agiloft
AiM Facilities Management
apps.kennesaw.edu
Campus Directory
Concur
Decisions
Some users are currently reporting issues with Banner Applications, impacting the following:
Banner Admin Pages
Owl Express
Degreeworks
KSU Connect
Decisions
We know the Banner System is important to you, and the IT team is working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
DocuSign
ePro / Peoplesoft
Door Access - KissFlow
ETQ Reliance
Event Management System (EMS)
Faculty Information System (FIS)
Financial Edge
Formstack
GeorgiaFIRST Marketplace
Grubhub
Grubhub mobile ordering is currently down. This service disruption is due to the ongoing Amazon AWS outage. Our teams are monitoring the situation closely and will provide updates as soon as the issue is resolved.
Have questions? Call 470-578-6999 or email [email protected]
Handshake - Student Hiring
KCash Manager
Some users are currently reporting service issues with KCash and Dining Dollars.
The Vendor is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
KnowBe4
KSU Connect
Some users are currently reporting issues with Banner Applications, impacting the following:
Banner Admin Pages
Owl Express
Degreeworks
KSU Connect
Decisions
We know the Banner System is important to you, and the IT team is working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
KSU Facilities Portal
KSU Mall (Marketplace)
LiquidFiles (Send-A-File)
Meal Plans
Mobile Talon Card
OmniUpdate
OneUSG Connect
Online Giving Website
Owl Pay
Parking Portal
Point of Sale Systems
Raiser's Edge
Salesforce/TargetX
SAS Reports
ServiceNow
Steppingblocks
Student Recreation Center Portal
Time Clocks
Titanium
WebCheckout
Kennesaw State University Communications
Call Center Phones (Platform28)
Campus Telephone System
KSUTV
KSU Websites
Microsoft 365 / Campus Email
Microsoft Teams
Network - Kennesaw
Network - Marietta
OwlTV
PeachNet Network
Student Housing Network (MyResNet)
WiFi - Eduroam
WiFi - Kennesaw
WiFi - Marietta
University Event Calendar - Localist
Zoom Meetings
Kennesaw State University Productivity Services
Adobe Creative Cloud
Some users are currently reporting service issues with checking out a License using OnTheHub(desktopsoftware.kennesaw.edu). Users who have already checked out a license should not experience any issues.
UITS is currently investigating these issues and working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Copy Print
Scanning
Global Protect VPN
Shared Network Drives
Kennesaw State University Student Records
Banner Admin Pages
Some users are currently reporting issues with Banner Applications, impacting the following:
Banner Admin Pages
Owl Express
Degreeworks
KSU Connect
Decisions
We know the Banner System is important to you, and the IT team is working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
Banner / Owl Express
Some users are currently experiencing issues with Owl Express, and the UITS team is working diligently to resolve the problem.
Have questions? Call 470-578-6999 or email [email protected]
Some users are currently reporting issues with Owl Express, and the UITS team is working quickly to fix the problem.
Have questions? Call 470-578-6999 or email [email protected]
CampusLogic
DataTransfer
DegreeWorks
Some users are currently reporting issues with Banner Applications, impacting the following:
Banner Admin Pages
Owl Express
Degreeworks
KSU Connect
Decisions
We know the Banner System is important to you, and the IT team is working quickly to fix it.
Have questions? Call 470-578-6999 or email [email protected]
ePay / Student Accounts
Housing Portal - StarRez
iStart/Sunapsis
Navigate EAB
OnBase
OwlLife
Scholarship Portal
Symplicity
Watermark
Kennesaw State University Utilities & Engineering Services Kennesaw
HVAC(Heating, Ventilation, and Air Conditioning) Systems
Our team is continuing to address the HVAC outage at 491 Music Building.
Current Known Impact:
The HVAC system for the Music Building is currently non-operational. This should not affect the Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it may be advisable to store it there.
The contractor has been notified, and a technician is scheduled to begin assessment and repairs first thing tomorrow morning. At this time, we are currently unable to provide a confirmed completion date/time for repairs.
Campus Water System
Campus Electrical System
Our team is continuing to address the elevator outage at Kennesaw Hall. Elevators #1 and #2 located on the southside of the building are currently out of service. Plant Operations technicians are on site conducting an initial assessment, and our designated elevator contractor has been dispatched to assist. Full diagnostics and repairs will begin promptly upon the contractor’s arrival.