Kennesaw State University Status

Resolved: University Information Technology Services (UITS) has confirmed that OwlTrain is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Investigating: Some users are currently reporting issues with OwlTrain affecting their ability to sign in.

The system admins are working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Investigating: Some users are currently reporting issues with OwlTrain affecting the following:

• Launching Percipio Compliance Suite Courses

The system admins are working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Investigating: Some users are currently reporting service issues with Qualtrics.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Investigating: VoiceThread users may experience slowness during the AWS outages.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Some users are currently reporting issues with Banner Applications, impacting the following:

Banner Admin Pages

Owl Express

Degreeworks

KSU Connect

Decisions

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Investigating: Grubhub mobile ordering is currently down. This service disruption is due to the ongoing Amazon AWS outage. Our teams are monitoring the situation closely and will provide updates as soon as the issue is resolved.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Investigating: Some users are currently reporting service issues with KCash and Dining Dollars.

The Vendor is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Some users are currently reporting issues with Banner Applications, impacting the following:

Banner Admin Pages

Owl Express

Degreeworks

KSU Connect

Decisions

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Investigating: Some users are currently reporting service issues with checking out a License using OnTheHub(desktopsoftware.kennesaw.edu). Users who have already checked out a license should not experience any issues.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Some users are currently reporting issues with Banner Applications, impacting the following:

Banner Admin Pages

Owl Express

Degreeworks

KSU Connect

Decisions

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Some users are currently experiencing issues with Owl Express, and the UITS team is working diligently to resolve the problem.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Some users are currently reporting issues with Owl Express, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Some users are currently reporting issues with Banner Applications, impacting the following:

Banner Admin Pages

Owl Express

Degreeworks

KSU Connect

Decisions

We know the Banner System is important to you, and the IT team is working quickly to fix it.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: We are pleased to confirm that the HVAC outage in the Music Building has been resolved. Systems have been tested and are now fully operational. All services should be restored.  

Thank you for your patience during this time. If you experience any further issues, please don’t hesitate to reach out to Plant Operations at [email protected] or call 470-578-6224.

Identified: There are no major updates at this time. Additional parts have been ordered, and the contractor will resume repairs once they are received. Completion is currently anticipated by Friday, October 24.

Identified: Current Known Impact:
The HVAC system for the Music Building is currently not operational. This does not affect MU109 Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it is advisable to store it in the Recital Hall or an alternative location. Temperatures are mild this morning at approximately 69 degrees. However, the forecast indicates that the high may reach up to 79 degrees today, which will result in temperature increases within the building.

New Information:  The contractor is continuing repair work and has identified additional parts that needed to be ordered. Work will proceed diligently through today and into next week, with completion anticipated by Friday, October 24.

Action Required:
Please assess conditions in your area and report any critical issues that may impact comfort or safety. As internal temperatures may rise throughout the day, class relocation should be considered where appropriate. According to the forecast, outdoor temperatures are expected to remain mild, with highs in the low 70s and overnight lows in the mid 40s.

Identified: The Plant Operations team and the contractor are on-site performing repairs. They will be working diligently throughout the day and possibly into tomorrow. The completion timeline depends on the availability of necessary parts. Temperatures are mild this morning at approximately 56 degrees. However, the forecast indicates that the high may reach up to 82 degrees today, which will result in temperature increases within the building. As a result, classes may be relocated.

Identified: We are continuing to work on a fix for this issue.

Identified: Our team is continuing to address the HVAC outage at 491 Music Building.

Current Known Impact:
The HVAC system for the Music Building is currently non-operational. This should not affect the Recital Hall, as it is served by a separate HVAC unit. If your area contains sensitive equipment, it may be advisable to store it there.

The contractor has been notified, and a technician is scheduled to begin assessment and repairs first thing tomorrow morning. At this time, we are currently unable to provide a confirmed completion date/time for repairs.

Resolved: This incident has been resolved.

Identified: The contractor is currently on site and actively performing repairs

Identified: Our team is continuing to address the elevator outage at Kennesaw Hall. Elevators #1 and #2 located on the southside of the building are currently out of service. Plant Operations technicians are on site conducting an initial assessment, and our designated elevator contractor has been dispatched to assist. Full diagnostics and repairs will begin promptly upon the contractor’s arrival.