Kennesaw State University Status

Resolved: The Housing Wi-Fi connection issue has been resolved.

Investigating: The UV4000 2nd Floor Student Housing Wi-Fi (MyResNet) is currently experiencing issues with service disruptions.

This is only affecting the UV4000 2nd floor area on the Kennesaw campus.

We know the Wi-Fi connection is important to you, and the Boldyn Networks team is working diligently to resolve the issue.

We will update with more information as soon as possible.

Have questions?

Boldyn Networks provides 24/7 internet connectivity support.

Call: 833-548-2901 Email: [email protected] Chat live at kennesaw.hed.boldyn.com

Resolved: This incident has been resolved.

Investigating: Some users are currently reporting issues with the RICOH printers, and the system admins are working quickly to fix the problem.

The RICOH printers can still be used via the KSU Print Website - https://ksuprint.kennesaw.edu/

Have questions? Call 470-578-6999 or email [email protected]

Resolved: University Information Technology Services (UITS) has confirmed that Degree Works is functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.

Investigating: Some users are currently reporting issues with Degree Works, and the UITS team is working quickly to fix the problem.

Have questions? Call 470-578-6999 or email [email protected]

Resolved: This incident has been resolved.

Monitoring: New Information:  -Parts needed for the repair are currently en route. In the meantime, the HVAC unit is operating as effectively as possible, given the temporary limitations. -At this time, the building is maintaining normal temperatures between 70°F-74°F throughout. -A contingency plan is in place to maintain stable building conditions until full repairs can be completed. -The building is being monitored throughout the day by Plant Operations staff.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

Communication Moving Forward: We will follow up at a later date with additional information on when to expect repairs to begin.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected].

Monitoring: Plant Operations is continuing to monitor temperatures. Further repairs are underway.

Monitoring: The building is still currently maintaining temperatures between 72°F and 74°F throughout.

Monitoring: New Information:  -One of our designated HVAC contractors was onsite yesterday evening to assess why the building was not cooling properly after the cooling tower foaming issue was resolved. Their technician identified a failed chiller bearing module controller.

-The estimated lead time for the replacement controller is approximately 2-4 days.

-Until the controller is replaced, the chiller can operate only with one compressor. To maintain stable building temperatures during this week’s high heat index, the chiller will need to run continuously, 24/7.

-Our priority is to source and replace the controller as quickly as possible to restore full cooling capacity. At this time, the building is maintaining temperatures between 72°F and 74°F throughout.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. For immediate assistance during after-hours, please call Public Safety at 470-578-6666.

Monitoring: New Information:  The HVAC system is operating, but it will require additional time to return to its normal setpoint temperature. The Plant Operations team will continue monitoring temperatures this afternoon and again tomorrow morning. A follow‑up update will be sent tomorrow to share progress.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention. If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. During after hour assistance, please call Public Safety at 470-578-6666.

Identified: There is a HVAC services disruption at the English Building on the Kennesaw Campus. Current Known Impact: The English Building is currently experiencing an HVAC cooling issue that is affecting building temperatures.

Plant Operations HVAC staff are onsite and actively working to restore normal cooling. A water treatment vendor is also responding to address an issue with the cooling tower that is preventing the chiller from operating properly.

Due to the current outdoor temperatures and heat index, the building will require additional time to return to normal temperature once the system is fully operational. We currently anticipate the building reaching its normal temperature setpoint this afternoon.

Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention.

If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected].

Resolved: This incident has been resolved.

Identified: Current Known Impact: Both elevators (Elevator 1 and Elevator 2) are currently out of service. -Elevator 1 requires extensive repair and is expected to remain offline for a longer period. -Elevator 2 overheated earlier today, but is anticipated to be back online tomorrow, Thursday, September 17 by 8:00 AM. -As a result, there will be no operational elevators for the remainder of today and throughout the evening. Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention. If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. If immediate assistance is needed after 5:00 PM, please contact Public Safety at 470-578-6666.

Resolved: This incident has been resolved.

Identified: Current Known Impact: Both elevators (Elevator 1 and Elevator 2) are currently out of service. -Elevator 1 requires extensive repair and is expected to remain offline for a longer period. -Elevator 2 overheated earlier today, but is anticipated to be back online tomorrow, Thursday, September 17 by 8:00 AM. -As a result, there will be no operational elevators for the remainder of today and throughout the evening. Action Requested: Please assess the impact within your area and let us know if you are experiencing additional issues or critical impacts requiring immediate attention. If you have any questions, please contact Plant Operations at 470-578-6224 or send an email to [email protected]. If immediate assistance is needed after 5:00 PM, please contact Public Safety at 470-578-6666.

Resolved: Both elevators are back in service

Monitoring: Software updates have been installed. Elevator #1 is in operation and back in service. Elevator #2 is still in maintenance status.

Identified: Current Known Impact: Both North Deck elevators (Elevator 1 and Elevator 2) are currently out of service. Plant Operations is working with our elevator and electrical contractors to identify the cause of the outages and complete the necessary repairs. Both elevators are anticipated to return to service during the day on Monday, September 21. Updates will be provided as additional information becomes available.

Resolved: Both elevators are back in service

Monitoring: Software updates have been installed. Elevator #1 is in operation and back in service. Elevator #2 is still in maintenance status.

Identified: Current Known Impact: Both North Deck elevators (Elevator 1 and Elevator 2) are currently out of service. Plant Operations is working with our elevator and electrical contractors to identify the cause of the outages and complete the necessary repairs. Both elevators are anticipated to return to service during the day on Monday, September 21. Updates will be provided as additional information becomes available.