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Active Incidents
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
Recently Resolved Incidents
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Other - Vancouver
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!
Other - Okanagan
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!