UBC Status
Real-time updates of UBC issues and outages
UBC status is Partially Degraded Service
UBC Network - Campus
Network - Okanagan
Network - Point Grey
UBC Network - Wireless
Wireless - Okanagan
UBC Network - VPN
VPN - Okanagan
Active Incidents
MATLAB is currently unavailable due to a vendor issue. Users trying to login to the MathWorks portal to install MATLAB may get the error message “no healthy upstream”.
The vendor is working to resolve the issue.
ServiceNow is currently experiencing a delay in processing inbound emails. Support teams are engaged, and working with the vendor. Please be advised there may be a significant delay to inbound emails until the issue is resolved.
UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
Recently Resolved Incidents
Technicians have detected some sporadic issues with VPN connectivity and authentication to public internet ports (IAP ports). Technicians are investigating. If general VPN connectivity is required, please try myvpn.ubc.ca as a temporary workaround.
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC -- Identity Verification
UBC Canvas
UBC Confluence
UBC EduCloud Server
Management Interface - https://bcnet.educloud.ubc.ca
Management Interface - https://dr.educloud.ubc.ca
Server Infrastructure - Vancouver
Server Infrastructure - Kamloops
UBC Email Services
Faculty and Staff Email (FASmail)
UBC Student Email
Mail Relay
Mailing List
UBC Home Drive
Home Drive - Vancouver
Home Drive - Okanagan
UBC Advanced Research Computing
ARC Sockeye
ARC Chinook
UBC Microsoft 365
OneDrive
Teams
UBC Network - Campus
Network - Hospitals
Network - Okanagan
Network - Point Grey
UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
Network - Robson Square
UBC Network - Wireless
Wireless - Hospitals
Wireless - Okanagan
Wireless - Point Grey
Wireless - Robson Square
UBC Network - VPN
VPN - Okanagan
Technicians have detected some sporadic issues with VPN connectivity and authentication to public internet ports (IAP ports). Technicians are investigating. If general VPN connectivity is required, please try myvpn.ubc.ca as a temporary workaround.
VPN - Point Grey
UBC Voice Services
Telephone Service - Vancouver
Telephone Service - Okanagan
Contact Centre - Vancouver
Contact Centre - Okanagan
UBC Remote Labs
Remote Labs - Vancouver
Remote Labs - Okanagan
UBC SalesForce
UBC ServiceNow
ServiceNow is currently experiencing a delay in processing inbound emails. Support teams are engaged, and working with the vendor. Please be advised there may be a significant delay to inbound emails until the issue is resolved.
UBC Sharepoint
UBC Student Service Centre
UBC Team Share
UBC Workday
UBC Zoom
UBC Other
Other - Vancouver
MATLAB is currently unavailable due to a vendor issue. Users trying to login to the MathWorks portal to install MATLAB may get the error message “no healthy upstream”.
The vendor is working to resolve the issue.
Other - Okanagan
MATLAB is currently unavailable due to a vendor issue. Users trying to login to the MathWorks portal to install MATLAB may get the error message “no healthy upstream”.
The vendor is working to resolve the issue.
