UBC Status
Real-time updates of UBC issues and outages
UBC status is Operational
Faculty and Staff Email (FASmail)
UBC Workday
Other - Vancouver
Other - Okanagan
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Active Incidents
British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required. Thank you for your patience as we work to ensure a smooth transition.
Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Recently Resolved Incidents
We are currently seeing intermittent disruptions in UBC CMS. Users may see longer than usual page load times or see a captcha request when accessing UBC CMS websites from non-UBC networks. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Enterprise LDAP (ELDAP)
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC One-time Link Identity (olid)
UBC -- Identity Verification
UBC Canvas
UBC Confluence
UBC EduCloud Server
Management Interface - https://educloud.ubc.ca
Management Interface - https://educloud.ok.ubc.ca
Server Infrastructure - Vancouver
Server Infrastructure - Okanagan
UBC Email Services
Faculty and Staff Email (FASmail)
British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required. Thank you for your patience as we work to ensure a smooth transition.
UBC Student Email
Mail Relay
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UBC Advanced Research Computing
ARC Sockeye
ARC Chinook
UBC Microsoft 365
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UBC Workday
Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
UBC Zoom
UBC Other
Other - Vancouver
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
We are currently seeing intermittent disruptions in UBC CMS. Users may see longer than usual page load times or see a captcha request when accessing UBC CMS websites from non-UBC networks. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
Other - Okanagan
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
We are currently seeing intermittent disruptions in UBC CMS. Users may see longer than usual page load times or see a captcha request when accessing UBC CMS websites from non-UBC networks. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.