UBC Status

Investigating: Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca. UBC IT technicians are currently investigating the issue.

Resolved: This incident has been resolved.

Identified: 2025-03-19 10:00 PT

On March 18, 2025 at approximately 23:45 PT, UBC IT implemented a temporary fix to resolve the login issue affecting access to outlook.office.com. The team continues to work with Microsoft on finding a resolution but access has been restored for now. Please continue to monitor this site if you encounter any further login difficulties.

Identified: 2025-03-18 16:30 PT

Access to outlook.office.com is still unavailable. The team is continuing to work with Microsoft to address this authentication issue. Please continue to use the identified workarounds below to access your email until this issue is resolved.

Workarounds: 1) Access Webmail using the M365 Portal: To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook. 2) Download and Set Up Outlook for Mobile on your iPhone or Android device or Outlook on your Desktop: a. Faculty/Staff: https://it.ubc.ca/microsoft-365/current-projects/exchange-online-migration#ios b. Students: https://it.ubc.ca/microsoft-365/current-projects/microsoft_foundation_services_project/m365_ubc_student_migration

Identified: Access to webmail via outlook.office.com is currently unavailable. However the service is operational with a workaround. To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook. Technicians have identified the issue and are working with the vendor to resolve the issue.

Investigating: Presently we are experiencing issues with Faculty and Staff Email Webmail. Technicians are investigating.

Investigating: Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca. UBC IT technicians are currently investigating the issue.

Investigating: UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT

Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.

UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).

The next update will be at 08:00 PT on April 14.

Resolved: This incident has been resolved.

Monitoring: The vendor has identified the issue and services have been restored.

If you continue to experience issues with Zoom please restart your device and try again.

Investigating: Zoom is currently experience intermittent connectivity issues. Users may not be able to connect to Zoom meetings and other service related to the zoom.us domain. The vendor is investigating the issue.

Monitoring: UBC’s instance has been restored as of 08:20 PT and technicians are currently performing verification checks and monitoring for stability.

Investigating: We continue to work with our vendor to restore service and have made progress. Next update will be posted once service is restored. Thank you for your patience.

Those using UBC managed Apple devices will not see any disruption to service other than lack of access to app installs through self service.

Investigating: Our vendor is making progress on restoration of services to UBC's instance. The next update will be at 07:00 Wednesday April 16.

Investigating: Our vendor is still in the process of restoring services. We will provide another update once UBC service is restored. Thank you for your patience.

Investigating: Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.

Resolved: UBC IT discovered (now resolved) an issue with the new Voice Mail system not delivering recorded voice messages to email since April 10. This would have mainly impacted Exchange Online migrated users, as their voice mail is hosted in the new system.

We worked with the vendor this morning to identify the root cause and the issue has been successfully resolved. No messages were lost, and all voice messages that were recorded and queued over the previous days are now being processed for delivery to users' email.

If there is an immediate need to check for voice messages, users can follow the instructions here to the voice mail system by dialing in:
https://it.ubc.ca/services/email-voice-internet/telephones/voice-mail-commands

Monitoring: UBC’s instance has been restored as of 08:20 PT and technicians are currently performing verification checks and monitoring for stability.

Investigating: We continue to work with our vendor to restore service and have made progress. Next update will be posted once service is restored. Thank you for your patience.

Those using UBC managed Apple devices will not see any disruption to service other than lack of access to app installs through self service.

Investigating: Our vendor is making progress on restoration of services to UBC's instance. The next update will be at 07:00 Wednesday April 16.

Investigating: Our vendor is still in the process of restoring services. We will provide another update once UBC service is restored. Thank you for your patience.

Investigating: Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.

Resolved: UBC IT discovered (now resolved) an issue with the new Voice Mail system not delivering recorded voice messages to email since April 10. This would have mainly impacted Exchange Online migrated users, as their voice mail is hosted in the new system.

We worked with the vendor this morning to identify the root cause and the issue has been successfully resolved. No messages were lost, and all voice messages that were recorded and queued over the previous days are now being processed for delivery to users' email.

If there is an immediate need to check for voice messages, users can follow the instructions here to the voice mail system by dialing in:
https://it.ubc.ca/services/email-voice-internet/telephones/voice-mail-commands