UBC Status

Monitoring: Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.

Service has been recovered and messages are now being delivered with delayed delivery.

Investigating: If you are using UBC FASmail or UBC Student Email, you can now update your meetings using UBC IT's self-service tool. The tool can update many meetings automatically and identify those that require manual review.

If you are not using UBC FASmail or UBC Student Email, please consult with your department or organization on how to update your upcoming meetings. You may need to manually update your meetings to the new time zone.

For updated information, visit https://www.it.ubc.ca/timezonechange

Investigating: A guidance page has been developed to assist the UBC community in navigating the time zone change. This post will receive updates as more information becomes available. Further communications will be shared later this week.

https://it.ubc.ca/news/october-20-2026/bc-time-zone-change-what-it-means-your-calendar-and-devices

Investigating: UBC IT is still working with vendors and validating guidance. We plan to share detailed information on Tuesday, October 20, 2026 (afternoon).

Investigating: British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.

UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.

UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required. Thank you for your patience as we work to ensure a smooth transition.

Monitoring: Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.

Service has been recovered and messages are now being delivered with delayed delivery.

Investigating: This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.

Investigating: Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.

In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.

Please reach out to the Integrated Service Centre for questions and support.

Investigating: Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: 
    Mac OS – minimum version 12.0 (Monterey) 
    iOS – minimum version 17.0 

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change. 
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions: 
    Office 2021 for Mac – minimum version 16.83 
    MS365 apps for iOS – minimum version 2.93 

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

Monitoring: We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

Investigating: UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.

Investigating: Update - We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

Investigating: UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.

We will be providing updates on a regular basis regarding this issue.

Resolved: This incident has been resolved.

Investigating: Users signing in to uSend (https://usend.ubc.ca/sendy/) are receiving an error message "Outgoing connections blocked".
UBC IT technicians are aware of the issue and are working with the vendor on a resolution

Investigating: Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: 
    Mac OS – minimum version 12.0 (Monterey) 
    iOS – minimum version 17.0 

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change. 
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions: 
    Office 2021 for Mac – minimum version 16.83 
    MS365 apps for iOS – minimum version 2.93 

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

Monitoring: We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

Investigating: UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.

Investigating: Update - We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.

Investigating: UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.

We will be providing updates on a regular basis regarding this issue.

Resolved: This incident has been resolved.

Investigating: Users signing in to uSend (https://usend.ubc.ca/sendy/) are receiving an error message "Outgoing connections blocked".
UBC IT technicians are aware of the issue and are working with the vendor on a resolution