UBC Status
Real-time updates of UBC issues and outages
UBC status is Operational
Faculty and Staff Email (FASmail)
UBC Student Email
Network - Point Grey
Telephone Service - Vancouver
Other - Vancouver
Other - Okanagan
Active Incidents
Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.
All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.
UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.
Next update to be provided at 22:00.
Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.
UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca. UBC IT technicians are currently investigating the issue.
Recently Resolved Incidents
We are aware of intermittent issues affecting access to mail.ubc.ca for some users and administrators. Our technical team is actively investigating the cause and working to restore full access as quickly as possible
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC -- Identity Verification
UBC Canvas
UBC Confluence
UBC EduCloud Server
Management Interface - https://bcnet.educloud.ubc.ca
Management Interface - https://dr.educloud.ubc.ca
Server Infrastructure - Vancouver
Server Infrastructure - Kamloops
UBC Email Services
Faculty and Staff Email (FASmail)
Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca. UBC IT technicians are currently investigating the issue.
We are aware of intermittent issues affecting access to mail.ubc.ca for some users and administrators. Our technical team is actively investigating the cause and working to restore full access as quickly as possible
UBC Student Email
Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca. UBC IT technicians are currently investigating the issue.
Mail Relay
Mailing List
UBC Home Drive
Home Drive - Vancouver
Home Drive - Okanagan
UBC Advanced Research Computing
ARC Sockeye
ARC Chinook
UBC Microsoft 365
OneDrive
Teams
UBC Network - Campus
Network - Hospitals
Network - Okanagan
Network - Point Grey
UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
Network - Robson Square
UBC Network - Wireless
Wireless - Hospitals
Wireless - Okanagan
Wireless - Point Grey
Wireless - Robson Square
UBC Network - VPN
VPN - Okanagan
VPN - Point Grey
UBC Voice Services
Telephone Service - Vancouver
Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.
All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.
UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.
Next update to be provided at 22:00.
Telephone Service - Okanagan
Contact Centre - Vancouver
Contact Centre - Okanagan
UBC Remote Labs
Remote Labs - Vancouver
Remote Labs - Okanagan
UBC SalesForce
UBC ServiceNow
UBC Sharepoint
UBC Team Share
UBC Student Service Centre
UBC Workday
UBC Zoom
UBC Other
Other - Vancouver
Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.
Other - Okanagan
Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.
