UBC Status
Real-time updates of UBC issues and outages
UBC status is Operational
Faculty and Staff Email (FASmail)
UBC Workday
Other - Vancouver
Other - Okanagan
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Active Incidents
Some student photos are currently missing from course rosters generated through the Final Grade Submission Tool (FGST) due to a synchronization issue.
The root cause has been identified, and teams are working to confirm the timeline for implementing a fix. Further updates will be provided as they become available.
The Staples punchout catalogues are currently unavailable and cannot be used to purchase items through Workday. Staples is working to resolve the issue. Faculty and staff are advised to create a purchase requisition using the Non-Catalogue option to purchase from Staples, or try again later.
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Recently Resolved Incidents
Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.
Some users may experience intermittent issues connecting to the Pay for Print site. Please retry logging in at payforprint.ubc.ca (without the www. prefix). If you still experience issues, clear your browser's cache.
Users may be experiencing slower page loads on some UBC websites.
Users accessing these sites from outside Canada will be required to complete a one-time verification to confirm that the request is legitimate. Users accessing the sites from within Canada will not be affected and should not notice any change to their normal experience. This additional verification is a temporary security measure.
We are investigating intermittent performance issues affecting the UBC CMS. Technical teams are actively monitoring the situation and implementing mitigation measures to improve service stability.
We will continue to provide updates as more information becomes available.
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Enterprise LDAP (ELDAP)
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC One-time Link Identity (olid)
UBC -- Identity Verification
UBC Canvas
UBC Confluence
UBC EduCloud Server
Management Interface - https://educloud.ubc.ca
Management Interface - https://educloud.ok.ubc.ca
Server Infrastructure - Vancouver
Server Infrastructure - Okanagan
UBC Email Services
Faculty and Staff Email (FASmail)
Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.
UBC Student Email
Mail Relay
Mailing List
UBC Home Drive
Home Drive - Vancouver
Home Drive - Okanagan
UBC Advanced Research Computing
ARC Sockeye
ARC Chinook
UBC Microsoft 365
OneDrive
Teams
UBC Network - Campus
Network - Hospitals
Network - Okanagan
Network - Point Grey
Network - Robson Square
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Wireless - Hospitals
Wireless - Okanagan
Wireless - Point Grey
Wireless - Robson Square
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VPN - Okanagan
VPN - Point Grey
UBC Voice Services
Telephone Service - Vancouver
Telephone Service - Okanagan
Contact Centre - Vancouver
Contact Centre - Okanagan
UBC Remote Labs
Remote Labs - Vancouver
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UBC SalesForce
UBC ServiceNow
UBC Student Service Centre
UBC Sharepoint
UBC Team Share
UBC Workday
The Staples punchout catalogues are currently unavailable and cannot be used to purchase items through Workday. Staples is working to resolve the issue. Faculty and staff are advised to create a purchase requisition using the Non-Catalogue option to purchase from Staples, or try again later.
UBC Zoom
UBC Other
Other - Vancouver
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Users may be experiencing slower page loads on some UBC websites.
Users accessing these sites from outside Canada will be required to complete a one-time verification to confirm that the request is legitimate. Users accessing the sites from within Canada will not be affected and should not notice any change to their normal experience. This additional verification is a temporary security measure.
We are investigating intermittent performance issues affecting the UBC CMS. Technical teams are actively monitoring the situation and implementing mitigation measures to improve service stability.
We will continue to provide updates as more information becomes available.
Some users may experience intermittent issues connecting to the Pay for Print site. Please retry logging in at payforprint.ubc.ca (without the www. prefix). If you still experience issues, clear your browser's cache.
Some student photos are currently missing from course rosters generated through the Final Grade Submission Tool (FGST) due to a synchronization issue.
The root cause has been identified, and teams are working to confirm the timeline for implementing a fix. Further updates will be provided as they become available.
Other - Okanagan
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Users may be experiencing slower page loads on some UBC websites.
Users accessing these sites from outside Canada will be required to complete a one-time verification to confirm that the request is legitimate. Users accessing the sites from within Canada will not be affected and should not notice any change to their normal experience. This additional verification is a temporary security measure.
We are investigating intermittent performance issues affecting the UBC CMS. Technical teams are actively monitoring the situation and implementing mitigation measures to improve service stability.
We will continue to provide updates as more information becomes available.
Some users may experience intermittent issues connecting to the Pay for Print site. Please retry logging in at payforprint.ubc.ca (without the www. prefix). If you still experience issues, clear your browser's cache.
Some student photos are currently missing from course rosters generated through the Final Grade Submission Tool (FGST) due to a synchronization issue.
The root cause has been identified, and teams are working to confirm the timeline for implementing a fix. Further updates will be provided as they become available.