UBC Status
Real-time updates of UBC issues and outages
UBC status is Partially Degraded Service
UBC Zoom
Other - Vancouver
Other - Okanagan
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Active Incidents
There was a disruption in Wordpress CMS sites earlier this morning impacting websites hosted on that service. Technicians have restored service and websites are accessible. We will continue monitor the service.
Some Zoom users on Windows clients may have experienced a problem where Zoom requests to perform an update, but is unable to complete. This would prevent users from using the Zoom application to attend or schedule Zoom meetings until the update is completed.
The cause of this issue has been identified and a remediation is in progress of being deployed. The update will happen automatically and no action should be required of the user.
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.
Recently Resolved Incidents
No recent incidents
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Enterprise LDAP (ELDAP)
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC One-time Link Identity (olid)
UBC -- Identity Verification
UBC Canvas
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UBC EduCloud Server
Management Interface - https://educloud.ubc.ca
Management Interface - https://educloud.ok.ubc.ca
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UBC Zoom
Some Zoom users on Windows clients may have experienced a problem where Zoom requests to perform an update, but is unable to complete. This would prevent users from using the Zoom application to attend or schedule Zoom meetings until the update is completed.
The cause of this issue has been identified and a remediation is in progress of being deployed. The update will happen automatically and no action should be required of the user.
UBC Other
Other - Vancouver
We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
There was a disruption in Wordpress CMS sites earlier this morning impacting websites hosted on that service. Technicians have restored service and websites are accessible. We will continue monitor the service.
Other - Okanagan
We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.
Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
There was a disruption in Wordpress CMS sites earlier this morning impacting websites hosted on that service. Technicians have restored service and websites are accessible. We will continue monitor the service.