UBC Status
Real-time updates of UBC issues and outages
UBC status is Partially Degraded Service
UBC EduCloud Server
Server Infrastructure - Vancouver
Server Infrastructure - Kamloops
Other - Vancouver
Other - Okanagan
Active Incidents
Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.
Currently experiencing issues relating to the Development environment within EduCloud. Development VMs may experience issues
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
Recently Resolved Incidents
No recent incidents
UBC Outage Survival Guide
UBC Components
UBC Campus Wide Login
CWL Web Services
UBC Identity Provider
Multi-factor Authentication (MFA)
UBC Identity Broker
UBC Applicant & Student Federation (idb0)
UBC OpenID Federation (idb1)
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
UBC Beaty Museum of Biodiversity (idb3)
UBC SecureLink Federation (slid)
UBC One-time Link Identity (olid)
UBC -- Identity Verification
UBC Canvas
UBC Confluence
UBC EduCloud Server
Management Interface - https://bcnet.educloud.ubc.ca
Management Interface - https://dr.educloud.ubc.ca
Server Infrastructure - Vancouver
Currently experiencing issues relating to the Development environment within EduCloud. Development VMs may experience issues
Server Infrastructure - Kamloops
Currently experiencing issues relating to the Development environment within EduCloud. Development VMs may experience issues
UBC Email Services
Faculty and Staff Email (FASmail)
UBC Student Email
Mail Relay
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UBC Home Drive
Home Drive - Vancouver
Home Drive - Okanagan
UBC Advanced Research Computing
ARC Sockeye
ARC Chinook
UBC Microsoft 365
OneDrive
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Network - Hospitals
Network - Okanagan
Network - Point Grey
Network - Robson Square
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Wireless - Hospitals
Wireless - Okanagan
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Wireless - Robson Square
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VPN - Okanagan
VPN - Point Grey
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Telephone Service - Vancouver
Telephone Service - Okanagan
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Contact Centre - Okanagan
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Remote Labs - Vancouver
Remote Labs - Okanagan
UBC SalesForce
UBC ServiceNow
UBC Student Service Centre
UBC Sharepoint
UBC Team Share
UBC Workday
UBC Zoom
UBC Other
Other - Vancouver
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!
Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.
Other - Okanagan
As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.
Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”
We are working to resolve this issue. Check this page for updates.
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to [email protected] if you have any concerns.
Thank you!
Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, February 3, 2026, from 15:00 - 16:00 PT to implement a system update.