UNC Chapel Hill - ITS Status

Resolved: This incident has been resolved.

Investigating: Our monitoring tools have indicated a possible network issue at Aycock Family Medicine Center, William B. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Resolved: This incident has been resolved as a monitoring false positive or brief interruption.

Investigating: Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Resolved: This incident has been resolved.

Identified: Maintenance

Investigating: Our monitoring tools have indicated a possible network issue at Ehringhaus Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Resolved: This incident has been resolved.

Monitoring: The vendor has implemented a fix and is currently monitoring the results

Identified: From the vendor - "Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges. We are exploring additional solutions and working diligently to identify and address the root cause."

Monitoring: Update from the vendor - "A fix has been deployed for Work Management performance degradation. Pages should begin to load. We are still actively monitoring and will continue to communicate updates."

Identified: The TDX mobile client application is still accessible at this time and the mobile version of the TDNext webpage can still be accessed at https://tdx.unc.edu/TDMobile

Identified: Update from the vendor - "We have identified the issue and are actively working to develop a fix for the Work Management performance degradation."

Investigating: The ITS Operations Center has detected an issue impacting TDX. Engineers have been engaged to investigate.

Resolved: This incident has been resolved.

Investigating: Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.