UNC Chapel Hill - ITS status is Operational

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ConnectCarolina Finance
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now
Canvas
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Panopto
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Voicethread
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Campus Building Networks
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UNC Chapel Hill - ITS TeamDynamix

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UNC Chapel Hill - ITS Other Services

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Possible Issue Detected with Panopto
Started 24 Oct 2025 04:12:07 (2 days ago), resolved 24 Oct 2025 04:15:26 (2 days ago)
Minor Incident
Resolved
Panopto

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Telecommunications Voicemail to Email Issues
Started 22 Oct 2025 13:50:09 (4 days ago), resolved 22 Oct 2025 16:07:43 (4 days ago)
Minor Incident
Resolved
Other Services

The Telecommunications Voicemail to Email service is currently experiencing issues with email deliverability. The vendor is currently looking into the issue for resolution.

Hortense King McClinton Hall Network Problem Detected
Started 22 Oct 2025 10:05:07 (4 days ago), resolved 22 Oct 2025 10:59:42 (4 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Possible Issue Detected with ConnectCarolina Finance
Started 21 Oct 2025 20:36:47 (5 days ago), resolved 21 Oct 2025 20:49:26 (5 days ago)
Minor Incident
Resolved
ConnectCarolina Finance

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Canvas Unavailable
Started 20 Oct 2025 13:38:25 (6 days ago), resolved 21 Oct 2025 00:55:54 (5 days ago)
Critical Incident
Resolved
Canvas

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

VoicetThread Performance Degraded
Started 20 Oct 2025 13:48:08 (6 days ago), resolved 20 Oct 2025 22:38:35 (5 days ago)
Minor Incident
Resolved
Voicethread

VoiceThread is currently still having some issues due to the AWS outage this morning. Engineers are aware of the problem and working to resolve.

Service Desk phone line (919-962-HELP) down
Started 20 Oct 2025 14:21:12 (6 days ago), resolved 20 Oct 2025 20:03:41 (6 days ago)
Major Incident
Resolved
Other Services

The service provider for the Service Desk phone line is currently unavailable due to the AWS outage. To contact the Service Desk please use the Chat in the lower right corner at help.unc.edu.

Canvas Performance Degraded
Started 20 Oct 2025 13:24:49 (6 days ago), resolved 20 Oct 2025 13:24:49 (6 days ago)
Minor Incident
Resolved
Canvas

Canvas is experiencing some issues due to an AWS outage this morning. Canvas is aware of the issue and working to resolve. More information can be found at https://status.instructure.com/

Major AWS Outage (US-East)
Started 20 Oct 2025 09:39:25 (6 days ago), resolved 20 Oct 2025 11:39:51 (6 days ago)
Minor Incident
Resolved
Canvas
Voicethread
TeamDynamix
Zoom

The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.

Possible Issue Detected with TeamDynamix
Started 20 Oct 2025 09:24:21 (6 days ago), resolved 20 Oct 2025 09:27:00 (6 days ago)
Minor Incident
Resolved
TeamDynamix

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Possible Issue Detected with TeamDynamix
Started 20 Oct 2025 07:45:20 (6 days ago), resolved 20 Oct 2025 07:47:05 (6 days ago)
Minor Incident
Resolved
TeamDynamix

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Possible Issue Detected with Canvas
Started 20 Oct 2025 07:24:31 (6 days ago), resolved 20 Oct 2025 07:27:00 (6 days ago)
Minor Incident
Resolved
Canvas

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Possible Issue Detected with Voicethread
Started 20 Oct 2025 07:16:51 (6 days ago), resolved 20 Oct 2025 07:21:34 (6 days ago)
Minor Incident
Resolved
Voicethread

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Possible Issue Detected with Canvas
Started 20 Oct 2025 07:00:35 (6 days ago), resolved 20 Oct 2025 07:05:16 (6 days ago)
Minor Incident
Resolved
Canvas

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

UNC Chapel Hill - ITS Outage Survival Guide

A step-by-step guide to help you survive a UNC Chapel Hill - ITS outage
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    UNC Chapel Hill - ITS Components

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    UNC Chapel Hill - ITS CloudApps

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    UNC Chapel Hill - ITS ConnectCarolina

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    ConnectCarolina Finance
    Sun 19
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    Possible Issue Detected with ConnectCarolina Finance
    Started 21 Oct 2025 20:36:47 (5 days ago), resolved 21 Oct 2025 20:49:26 (5 days ago)
    Minor Incident
    Resolved
    ConnectCarolina Finance

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    ConnectCarolina HR
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    ImageNow
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    Infoporte
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    ConnectCarolina Portal
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    ConnectCarolina Student Admin
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    Tarheel/Ram Reports
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    Web Travel
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    UNC Chapel Hill - ITS Databases

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    UNC Chapel Hill - ITS Educational Technologies

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    Canvas
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    Major AWS Outage (US-East)
    Started 20 Oct 2025 09:39:25 (6 days ago), resolved 20 Oct 2025 11:39:51 (6 days ago)
    Minor Incident
    Resolved
    Canvas
    Voicethread
    TeamDynamix
    Zoom

    The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.

    Possible Issue Detected with Canvas
    Started 20 Oct 2025 07:00:35 (6 days ago), resolved 20 Oct 2025 07:05:16 (6 days ago)
    Minor Incident
    Resolved
    Canvas

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Possible Issue Detected with Canvas
    Started 20 Oct 2025 07:24:31 (6 days ago), resolved 20 Oct 2025 07:27:00 (6 days ago)
    Minor Incident
    Resolved
    Canvas

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Canvas Performance Degraded
    Started 20 Oct 2025 13:24:49 (6 days ago), resolved 20 Oct 2025 13:24:49 (6 days ago)
    Minor Incident
    Resolved
    Canvas

    Canvas is experiencing some issues due to an AWS outage this morning. Canvas is aware of the issue and working to resolve. More information can be found at https://status.instructure.com/

    Canvas Unavailable
    Started 20 Oct 2025 13:38:25 (6 days ago), resolved 21 Oct 2025 00:55:54 (5 days ago)
    Critical Incident
    Resolved
    Canvas

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Panopto
    Sun 19
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    now
    Possible Issue Detected with Panopto
    Started 24 Oct 2025 04:12:07 (2 days ago), resolved 24 Oct 2025 04:15:26 (2 days ago)
    Minor Incident
    Resolved
    Panopto

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Voicethread
    Sun 19
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    Fri 24
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    now
    Major AWS Outage (US-East)
    Started 20 Oct 2025 09:39:25 (6 days ago), resolved 20 Oct 2025 11:39:51 (6 days ago)
    Minor Incident
    Resolved
    Canvas
    Voicethread
    TeamDynamix
    Zoom

    The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.

    VoicetThread Performance Degraded
    Started 20 Oct 2025 13:48:08 (6 days ago), resolved 20 Oct 2025 22:38:35 (5 days ago)
    Minor Incident
    Resolved
    Voicethread

    VoiceThread is currently still having some issues due to the AWS outage this morning. Engineers are aware of the problem and working to resolve.

    Possible Issue Detected with Voicethread
    Started 20 Oct 2025 07:16:51 (6 days ago), resolved 20 Oct 2025 07:21:34 (6 days ago)
    Minor Incident
    Resolved
    Voicethread

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Sakai
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    UNC Chapel Hill - ITS GitLab

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    UNC Chapel Hill - ITS ibiblio.org

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    UNC Chapel Hill - ITS Identity Access Management

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    Guest ID Authentication
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    Duo Two-Step Verification
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    Password Management
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    Onyen Creation
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    Guest ID Creation
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    LDAP
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    Single Sign On
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    UNC Chapel Hill - ITS Listserv

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    UNC Chapel Hill - ITS Network

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    Campus Location(s)
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    Remote Sites
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    Data Center ITS
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    Data Center Hosted
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    Campus Building Networks
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    Hortense King McClinton Hall Network Problem Detected
    Started 22 Oct 2025 10:05:07 (4 days ago), resolved 22 Oct 2025 10:59:42 (4 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Wireless
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    Campus DHCP
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    Campus DNS
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    F5 Load Balancing
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    Network Access Control
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    Network Time Protocol
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    Campus VPN
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    Voice Messaging
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    ITS Web Proxy
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    Network RADIUS
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    Network Server Complex
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    Internet Connection
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    UNC Chapel Hill - ITS Office 365

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    Exchange Online
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    Microsoft Teams
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    SharePoint Online
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    Identity Service
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    Microsoft 365 Apps
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    Microsoft Bookings
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    Microsoft Forms
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    Office for the web
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    OneDrive for Business
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    Multi-Factor Authentication (MFA)
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    Other Office 365 Services
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    UNC Chapel Hill - ITS Carolina Print Hub

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    UNC Chapel Hill - ITS Research Computing

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    RC Database
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    Virtual Computing Lab (VCL)
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    UNC Chapel Hill - ITS Security

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    ITS Firewall Services
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    School of Medicine Firewall Services
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    Main Campus Firewall Services
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    Data Center ITS Firewall Services
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    Endpoint Detection and Response
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    UNC Chapel Hill - ITS Service Now

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    UNC Chapel Hill - ITS Splunk

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    UNC Chapel Hill - ITS TeamDynamix

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    Possible Issue Detected with TeamDynamix
    Started 20 Oct 2025 09:24:21 (6 days ago), resolved 20 Oct 2025 09:27:00 (6 days ago)
    Minor Incident
    Resolved
    TeamDynamix

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Major AWS Outage (US-East)
    Started 20 Oct 2025 09:39:25 (6 days ago), resolved 20 Oct 2025 11:39:51 (6 days ago)
    Minor Incident
    Resolved
    Canvas
    Voicethread
    TeamDynamix
    Zoom

    The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.

    Possible Issue Detected with TeamDynamix
    Started 20 Oct 2025 07:45:20 (6 days ago), resolved 20 Oct 2025 07:47:05 (6 days ago)
    Minor Incident
    Resolved
    TeamDynamix

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    UNC Chapel Hill - ITS TIM

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    UNC Chapel Hill - ITS Virtual Lab

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    UNC Chapel Hill - ITS UCS Virtualization Infrastructure

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    UNC Chapel Hill - ITS Web

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    www.unc.edu
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    alertcarolina.unc.edu
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    CarolinaGo
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    now
    Tarheels.live WordPress
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    Sites WordPress
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    Web.unc.edu WordPress
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    School of Medicine WordPress
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    UNC Chapel Hill - ITS Windows Services

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    UNC Chapel Hill - ITS xMatters

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    UNC Chapel Hill - ITS Other Services

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    now
    Service Desk phone line (919-962-HELP) down
    Started 20 Oct 2025 14:21:12 (6 days ago), resolved 20 Oct 2025 20:03:41 (6 days ago)
    Major Incident
    Resolved
    Other Services

    The service provider for the Service Desk phone line is currently unavailable due to the AWS outage. To contact the Service Desk please use the Chat in the lower right corner at help.unc.edu.

    Telecommunications Voicemail to Email Issues
    Started 22 Oct 2025 13:50:09 (4 days ago), resolved 22 Oct 2025 16:07:43 (4 days ago)
    Minor Incident
    Resolved
    Other Services

    The Telecommunications Voicemail to Email service is currently experiencing issues with email deliverability. The vendor is currently looking into the issue for resolution.

    UNC Chapel Hill - ITS Zoom

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    now
    Major AWS Outage (US-East)
    Started 20 Oct 2025 09:39:25 (6 days ago), resolved 20 Oct 2025 11:39:51 (6 days ago)
    Minor Incident
    Resolved
    Canvas
    Voicethread
    TeamDynamix
    Zoom

    The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.