UNC Chapel Hill - ITS status is Operational

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Canvas
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Campus Building Networks
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Sites WordPress
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Last updated 1 minute ago from official status page. Learn more
Stay ahead of UNC Chapel Hill - ITS outages
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Active Incidents

Chapman, Max C. Jr. Hall Network Problem Detected
Started 18 Sep 2024 10:22:02 (5 hours ago), still ongoing
Major Incident
Investigating
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Chapman, Max C. Jr. Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Recently Resolved Incidents

Possible Issue Detected: Canvas
Started 17 Sep 2024 21:03:16 (19 hours ago), resolved 17 Sep 2024 21:07:16 (19 hours ago)
Minor Incident
Resolved
Canvas

Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

Carolina Outdoor Education Center Network Problem Detected
Started 16 Sep 2024 09:58:02 (2 days ago), resolved 16 Sep 2024 10:10:33 (2 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Carolina Outdoor Education Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Finley Maintenance Building/Offices Network Problem Detected
Started 12 Sep 2024 12:02:03 (6 days ago), resolved 12 Sep 2024 13:08:18 (6 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Finley Maintenance Building/Offices. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Finley Golf Range House Network Problem Detected
Started 12 Sep 2024 12:09:03 (6 days ago), resolved 12 Sep 2024 12:34:33 (6 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Finley Golf Range House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Hinton James Residence Hall Network Problem Detected
Started 12 Sep 2024 10:15:04 (6 days ago), resolved 12 Sep 2024 10:27:07 (6 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Hinton James Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

Manning Substation Network Problem Detected
Started 12 Sep 2024 10:15:07 (6 days ago), resolved 12 Sep 2024 10:24:33 (6 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at Manning Substation. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

TEACH Charlotte 2020 Network Problem Detected
Started 11 Sep 2024 13:01:05 (7 days ago), resolved 11 Sep 2024 19:39:47 (7 days ago)
Major Incident
Resolved
Campus Building Networks

Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

WordPress SMTP Email Form Notifications Disabled
Started 10 Sep 2024 20:43:43 (8 days ago), resolved 11 Sep 2024 19:11:47 (7 days ago)
Minor Incident
Resolved
Sites WordPress

ITS WordPress Networks is currently facing an issue with the SMTP mail server being disabled due to high spam rates. We are actively working with the vendor to restore the account. As a result, form notifications may not be delivered until the mail service is reenabled.

To help mitigate the impact, customers are encouraged to enable honeypot features and implement CAPTCHA on their forms to prevent spam submissions. Further guidance will be provided after additional review to assist with implementation.

UNC Chapel Hill - ITS Outage Survival Guide

A step-by-step guide to help you survive a UNC Chapel Hill - ITS outage
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    UNC Chapel Hill - ITS Components

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    UNC Chapel Hill - ITS CloudApps

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    UNC Chapel Hill - ITS ConnectCarolina

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    ConnectCarolina Finance
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    HR/Payroll
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    ImageNow
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    Infoporte
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    Portal
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    Student Administration
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    Tarheel/Ram Reports
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    Web Travel
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    UNC Chapel Hill - ITS Databases

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    UNC Chapel Hill - ITS Educational Technologies

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    Canvas
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    Possible Issue Detected: Canvas
    Started 17 Sep 2024 21:03:16 (19 hours ago), resolved 17 Sep 2024 21:07:16 (19 hours ago)
    Minor Incident
    Resolved
    Canvas

    Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.

    Zoom
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    Panopto
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    Voicethread
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    Sakai
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    UNC Chapel Hill - ITS ibiblio.org

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    UNC Chapel Hill - ITS Identity Access Management

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    Guest ID Authentication
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    Duo Two-Step Verification
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    Password Management
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    Onyen Creation
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    Guest ID Creation
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    LDAP
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    Single Sign On
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    UNC Chapel Hill - ITS Listserv

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    UNC Chapel Hill - ITS Network

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    Campus Location(s)
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    Remote Sites
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    Data Center ITS
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    Data Center Hosted
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    Campus Building Networks
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    TEACH Charlotte 2020 Network Problem Detected
    Started 11 Sep 2024 13:01:05 (7 days ago), resolved 11 Sep 2024 19:39:47 (7 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Hinton James Residence Hall Network Problem Detected
    Started 12 Sep 2024 10:15:04 (6 days ago), resolved 12 Sep 2024 10:27:07 (6 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Hinton James Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Manning Substation Network Problem Detected
    Started 12 Sep 2024 10:15:07 (6 days ago), resolved 12 Sep 2024 10:24:33 (6 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Manning Substation. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Finley Golf Range House Network Problem Detected
    Started 12 Sep 2024 12:09:03 (6 days ago), resolved 12 Sep 2024 12:34:33 (6 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Finley Golf Range House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Finley Maintenance Building/Offices Network Problem Detected
    Started 12 Sep 2024 12:02:03 (6 days ago), resolved 12 Sep 2024 13:08:18 (6 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Finley Maintenance Building/Offices. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Carolina Outdoor Education Center Network Problem Detected
    Started 16 Sep 2024 09:58:02 (2 days ago), resolved 16 Sep 2024 10:10:33 (2 days ago)
    Major Incident
    Resolved
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Carolina Outdoor Education Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Chapman, Max C. Jr. Hall Network Problem Detected
    Started 18 Sep 2024 10:22:02 (5 hours ago), still ongoing
    Major Incident
    Investigating
    Campus Building Networks

    Our monitoring tools have indicated a possible network issue at Chapman, Max C. Jr. Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.

    Wireless
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    Campus DHCP
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    Campus DNS
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    F5 Load Balancing
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    Network Access Control
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    Network Time Protocol
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    Campus VPN
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    Voice Messaging
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    ITS Web Proxy
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    Network RADIUS
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    Network Server Complex
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    Internet Connection
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    UNC Chapel Hill - ITS Office 365

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    Exchange Online
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    Microsoft Teams
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    SharePoint Online
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    Identity Service
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    Microsoft 365 Apps
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    Microsoft Bookings
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    Microsoft Forms
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    Office for the web
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    OneDrive for Business
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    Multi-Factor Authentication (MFA)
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    Other Office 365 Services
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    UNC Chapel Hill - ITS Carolina Print Hub

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    UNC Chapel Hill - ITS Research Computing

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    RC Database
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    Virtual Computing Lab (VCL)
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    UNC Chapel Hill - ITS Security

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    ITS Firewall Services
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    School of Medicine Firewall Services
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    Main Campus Firewall Services
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    Data Center ITS Firewall Services
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    Endpoint Detection and Response
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    UNC Chapel Hill - ITS Service Now

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    UNC Chapel Hill - ITS Splunk

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    UNC Chapel Hill - ITS TeamDynamix

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    UNC Chapel Hill - ITS TIM

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    UNC Chapel Hill - ITS Virtual Lab

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    UNC Chapel Hill - ITS UCS Virtualization Infrastructure

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    UNC Chapel Hill - ITS Web

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    www.unc.edu
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    alertcarolina.unc.edu
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    CarolinaGo
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    Tarheels.live WordPress
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    Sites WordPress
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    WordPress SMTP Email Form Notifications Disabled
    Started 10 Sep 2024 20:43:43 (8 days ago), resolved 11 Sep 2024 19:11:47 (7 days ago)
    Minor Incident
    Resolved
    Sites WordPress

    ITS WordPress Networks is currently facing an issue with the SMTP mail server being disabled due to high spam rates. We are actively working with the vendor to restore the account. As a result, form notifications may not be delivered until the mail service is reenabled.

    To help mitigate the impact, customers are encouraged to enable honeypot features and implement CAPTCHA on their forms to prevent spam submissions. Further guidance will be provided after additional review to assist with implementation.

    Web.unc.edu WordPress
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    School of Medicine WordPress
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    UNC Chapel Hill - ITS Windows Services

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    UNC Chapel Hill - ITS xMatters

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    UNC Chapel Hill - ITS Other Services

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    UNC Chapel Hill - ITS Alternatives

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    SeattleU IT Services InformSU

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    Some InformSU Reports Out of Date
    Started 16 Sep 2024 23:24:49 (2 days ago), still ongoing
    Minor Incident
    Investigating
    InformSU

    We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.

    Some real time operational reports will be slightly out of date until the issue is resolved.

    We are working with our vendor to have the issue resolved as quickly as possible.

    See all
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    Phonecheck Carrier Eligibility Services

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    AT&T Status
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    See all
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