Supabase Status

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, all new projects are fully operational. We've finished backporting the fix to affected projects and now monitoring.

Identified: A fix has been deployed, all new projects are fully operational. We're currently backporting the fix to affected projects (69% complete).

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We've deployed a fix and confirmed all new projects are fully operational. Remediation for previously affected projects is underway and 50% complete.

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Identified: A fix has been deployed, all new projects are now fully operational. We're currently backporting the fix to affected projects (30% complete).

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We have implemented a fix, and all new projects should now be fully operational. We are rolling out a backporting fix to the affected projects; this is going to take around 3 hours.

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We have implemented a fix, and all new projects should now be fully operational. We are now working on backporting it to the affected projects.

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We have identified the issue, and we are working on the fix.

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: We are continuing to investigate this issue.

An immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: We are currently investigating an issue where some users have reported failures when sending email via the Shared SMTP service. This is also impacting newly creating projects.

If you are impacted, and need email services working immediately, you can work around this immediately by following best practice for production use cases and configure custom SMTP: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: We are currently investigating an issue where some users have reported failures when sending email via the Shared SMTP service.

If you are impacted, and need email services working immediately, you can work around this immediately by following best practice for production use cases and configure custom SMTP: https://supabase.com/docs/guides/auth/auth-smtp

Resolved: We worked with our email provider to restore the shared SMTP service, and email delivery has now fully returned to normal.

All emails are being delivered as expected. We’ll be following up internally to implement preventative measures to reduce the likelihood of this happening again.

Identified: We are continuing to work on a solution for this issue. 



To clarify the impact: This only affects the shared SMTP service, which is intended for testing use only.



The team is, in parallel, continuing to work with our mail provider and is preparing a migration to a different service - we will go with whichever solution happens the earliest; however, this migration must be done carefully to avoid further issues. 
 If you need email services working immediately, you can still work around this immediately by following best practice for production use cases and configure custom SMTP: https://supabase.com/docs/guides/auth/auth-smtp

We expect to have an update no later than December 22 at 0900 UTC; however, we will share more information if it becomes available earlier.

Identified: We are continuing to work on a solution for this issue.

You can still work around this immediately by following best practice for production use cases and configure custom SMTP: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We are working with the email provider for shared SMTP services.

For now, users without Custom SMTP will continue to see email deliverability issues for auth-related emails.

We are also exploring other provider options in the event we need to migrate in the near term.

You can still work around this immediately by following best practice for production use cases and configure custom SMTP: https://supabase.com/docs/guides/auth/auth-smtp

Identified: We have identified the issues with sending mail via the shared SMTP service and are working on a fix.

For any production workloads, we would still strongly encourage setting up custom SMTP on your projects. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: All projects using Supabase shared SMTP are experiencing emails going undelivered. We are currently investigating, but an immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: We are continuing to investigate this issue.

Investigating: All projects using Supabase shared SMTP are experiencing emails going undelivered. We are currently investigating, but an immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp

Investigating: All projects using Supabase shared SMTP are experiencing emails going undelivered. We are currently investigating, but an immediate workaround is to use custom SMTP. More information available on configuring that here: https://supabase.com/docs/guides/auth/auth-smtp