MongoDB Cloud status is Partially Degraded Service

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MongoDB Cloud

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MongoDB Cloud MongoDB Atlas Stream Processing

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Active Incidents

MongoDB Atlas: Atlas Streams Metrics to Datadog delayed
Started 26 Aug 2025 18:50:21 (4 hours ago), still ongoing
Minor Incident
Monitoring
MongoDB Atlas Stream Processing

We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely.

Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances.

Users can check the Atlas web UI for current metrics values.

Cluster health is unaffected.

Recently Resolved Incidents

MongoDB Atlas: Signing up for AWS Marketplace failing
Started 22 Aug 2025 15:06:01 (4 days ago), resolved 22 Aug 2025 16:44:59 (4 days ago)
Minor Incident
Resolved
MongoDB Cloud

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.

Atlas Azure cluster new snapshot creation failure (EUROPE_WEST)
Started 21 Aug 2025 00:03:32 (6 days ago), resolved 21 Aug 2025 00:35:00 (6 days ago)
Major Incident
Resolved
MongoDB Cloud

We're investigating an issue impacting Atlas Azure cluster snapshot creation (EUROPE_WEST region only). This only affects new snapshot creation. Existing snapshots are not affected.

MongoDB Cloud Outage Survival Guide

A step-by-step guide to help you survive a MongoDB Cloud outage
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    MongoDB Cloud Components

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    MongoDB Cloud

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    Atlas Azure cluster new snapshot creation failure (EUROPE_WEST)
    Started 21 Aug 2025 00:03:32 (6 days ago), resolved 21 Aug 2025 00:35:00 (6 days ago)
    Major Incident
    Resolved
    MongoDB Cloud

    We're investigating an issue impacting Atlas Azure cluster snapshot creation (EUROPE_WEST region only). This only affects new snapshot creation. Existing snapshots are not affected.

    MongoDB Atlas: Signing up for AWS Marketplace failing
    Started 22 Aug 2025 15:06:01 (4 days ago), resolved 22 Aug 2025 16:44:59 (4 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud

    We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

    Existing connections and cluster health is unaffected.

    MongoDB Cloud MongoDB Support Portal

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    MongoDB Cloud MongoDB Atlas App Services and Device Sync

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    MongoDB Cloud MongoDB Atlas Data Federation and Online Archive

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    MongoDB Cloud MongoDB Atlas Search

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    MongoDB Cloud MongoDB Charts

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    MongoDB Cloud MongoDB Atlas Stream Processing

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    MongoDB Atlas: Atlas Streams Metrics to Datadog delayed
    Started 26 Aug 2025 18:50:21 (4 hours ago), still ongoing
    Minor Incident
    Monitoring
    MongoDB Atlas Stream Processing

    We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely.

    Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances.

    Users can check the Atlas web UI for current metrics values.

    Cluster health is unaffected.

    MongoDB Cloud MongoDB Atlas for Government

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