MongoDB Cloud status is Operational

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MongoDB Cloud

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MongoDB Cloud MongoDB Support Portal

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MongoDB Cloud MongoDB Atlas App Services and Device Sync

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MongoDB Cloud MongoDB Atlas Data Federation and Online Archive

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MongoDB Cloud MongoDB Charts

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MongoDB Cloud MongoDB Atlas Stream Processing

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MongoDB Cloud MongoDB Atlas for Government

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Active Incidents

No active incidents

Recently Resolved Incidents

MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail
Started 23 Oct 2025 21:08:15 (3 days ago), resolved 23 Oct 2025 22:50:41 (3 days ago)
Minor Incident
Resolved
MongoDB Cloud
MongoDB Support Portal
MongoDB Atlas for Government

We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized.

As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login.

Existing logins are unaffected. Cluster health is unaffected.

MongoDB Atlas: Clusters with nodes in GCP slow to recover
Started 23 Oct 2025 15:49:00 (3 days ago), resolved 23 Oct 2025 20:52:56 (3 days ago)
Minor Incident
Resolved
MongoDB Cloud

Since approximately 14:00 UTC on 2025-10-22, a small number of Atlas clusters with nodes in GCP were slow to recover from maintenance or other shutdown events. Affected clusters would have had a node down for an extended period of time while the "blue bar" in the Atlas web UI indicated that we are still trying to recover the node. As only a minority of nodes in each cluster could have been affected, underlying cluster health was not affected.

While we have corrected all affected clusters, we are still monitoring to ensure the issue does not recur.

Delayed Cluster Operations and Degraded Performance following AWS Outage
Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
Minor Incident
Resolved
MongoDB Cloud
MongoDB Support Portal
MongoDB Atlas App Services and Device Sync
MongoDB Atlas Data Federation and Online Archive
MongoDB Charts
More...

AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

MongoDB Cloud Outage Survival Guide

A step-by-step guide to help you survive a MongoDB Cloud outage
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    MongoDB Cloud Components

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    MongoDB Cloud

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    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Atlas: Clusters with nodes in GCP slow to recover
    Started 23 Oct 2025 15:49:00 (3 days ago), resolved 23 Oct 2025 20:52:56 (3 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud

    Since approximately 14:00 UTC on 2025-10-22, a small number of Atlas clusters with nodes in GCP were slow to recover from maintenance or other shutdown events. Affected clusters would have had a node down for an extended period of time while the "blue bar" in the Atlas web UI indicated that we are still trying to recover the node. As only a minority of nodes in each cluster could have been affected, underlying cluster health was not affected.

    While we have corrected all affected clusters, we are still monitoring to ensure the issue does not recur.

    MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail
    Started 23 Oct 2025 21:08:15 (3 days ago), resolved 23 Oct 2025 22:50:41 (3 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas for Government

    We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized.

    As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login.

    Existing logins are unaffected. Cluster health is unaffected.

    MongoDB Cloud MongoDB Support Portal

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail
    Started 23 Oct 2025 21:08:15 (3 days ago), resolved 23 Oct 2025 22:50:41 (3 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas for Government

    We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized.

    As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login.

    Existing logins are unaffected. Cluster health is unaffected.

    MongoDB Cloud MongoDB Atlas App Services and Device Sync

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Cloud MongoDB Atlas Data Federation and Online Archive

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Cloud MongoDB Atlas Search

    Mon 20
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    Sun 26
    now

    MongoDB Cloud MongoDB Charts

    Mon 20
    Tue 21
    Wed 22
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    Sat 25
    Sun 26
    now
    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Cloud MongoDB Atlas Stream Processing

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Delayed Cluster Operations and Degraded Performance following AWS Outage
    Started 20 Oct 2025 10:07:27 (7 days ago), resolved 20 Oct 2025 20:30:18 (6 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas App Services and Device Sync
    MongoDB Atlas Data Federation and Online Archive
    MongoDB Charts
    More...

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page.

    Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

    MongoDB Cloud MongoDB Atlas for Government

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail
    Started 23 Oct 2025 21:08:15 (3 days ago), resolved 23 Oct 2025 22:50:41 (3 days ago)
    Minor Incident
    Resolved
    MongoDB Cloud
    MongoDB Support Portal
    MongoDB Atlas for Government

    We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized.

    As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login.

    Existing logins are unaffected. Cluster health is unaffected.