MongoDB Cloud Status

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Please follow the original status post for updates on AWS me-central-1 and AWS me-south-1 issues.

Resolved: This incident has been resolved.

Monitoring: Atlas is seeing elevated errors rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed.

Investigating: We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed.

Resolved: The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.

We apologize for the service interruption and greatly appreciate your patience.

Regards, The MongoDB Team

Investigating: We are continuing to investigate this issue.

Investigating: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).

If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:

[These numbers have been removed. Active MongoDB customers can access them at the support portal.]

We appreciate your patience.

Resolved: This incident has been resolved.

Monitoring: Atlas is seeing elevated errors rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed.

Investigating: We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed.