CallTrackingMetrics status is Partially Degraded Service

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Incoming Phone Calls
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CallTrackingMetrics Texts

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Twilio SMS, Middle East & Africa
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Active Incidents

No active incidents

Recently Resolved Incidents

Softphone agents are not being signaled of an inbound call
Started 6 Aug 2025 14:00:16 (10 hours ago), resolved 6 Aug 2025 15:00:43 (9 hours ago)
Minor Incident
Resolved
Incoming Phone Calls

We are currently investigating an issue where Softphone agents are not being signaled for an inbound call. All technical resources are dedicated to solving this issue.

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    CallTrackingMetrics Components

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    CallTrackingMetrics Application Availability

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    CallTrackingMetrics Calls

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    Incoming Phone Calls
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    Softphone agents are not being signaled of an inbound call
    Started 6 Aug 2025 14:00:16 (10 hours ago), resolved 6 Aug 2025 15:00:43 (9 hours ago)
    Minor Incident
    Resolved
    Incoming Phone Calls

    We are currently investigating an issue where Softphone agents are not being signaled for an inbound call. All technical resources are dedicated to solving this issue.

    Incoming Client Calls
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    Twilio WebRTC
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    Twilio Recordings
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    Secondary Carrier Inbound Phone Calls
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    Twilio Conferencing
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    Twilio Queue
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    Twilio Client Mobile
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    Plivo SIP Registrar
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    Twilio TwiML
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    Plivo Voice, North America
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    Plivo Voice, Europe
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    Plivo Voice, South America
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    Plivo Endpoint calls (SIP)
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    Twilio Voice, Europe
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    Twilio Voice, Latin America
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    Twilio Voice, North America
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    Twilio Voice, APAC
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    Twilio Voice, Middle East & Africa
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    CallTrackingMetrics Texts

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    Incoming Text Messages
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    Twilio Outgoing SMS
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    Twilio Outgoing MMS
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    Twilio Incoming MMS
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    Twilio PROGRAMMABLE CHAT
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    Twilio PROGRAMMABLE FAX
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    Plivo Longcode SMS, USA & Canada
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    Plivo Toll-free SMS, USA & Canada
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    Plivo MMS, USA & Canada
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    Plivo SMS API
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    Plivo MMS API
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    Plivo SMS, Mexico & South America
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    Plivo SMS, Africa
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    Plivo SMS, Europe
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    Plivo SMS, Asia
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    Plivo SMS, Oceania
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    Twilio SMS, Europe
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    Twilio SMS Delivery Notifications & Status Callbacks
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    Twilio SMS, Middle East & Africa
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    Twilio SMS, APAC
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    Twilio SMS Toll-Free, North America
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    Twilio MMS Toll-Free
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    Twilio SMS, Latin America
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    Twilio MMS Long Code, North America
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    Twilio MMS Short Code, North America
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    Twilio SMS Long Code, North America
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    Twilio SMS Short Code, North America
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    CallTrackingMetrics Softphone

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    Softphone
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    CallTrackingMetrics Amazon Web Services

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    AWS route53
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    AWS cloudFront
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    CallTrackingMetrics Google Ads/Analytics

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    Google Analytics
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    Google Cloud Platform Identity & Security
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    Google Cloud Platform Identity & Access Management
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    CallTrackingMetrics Payment processing

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    Authorize.net
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    Stripe API
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    CallTrackingMetrics Phone Numbers

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    Plivo Account & Phone Number APIs
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    Plivo Number Lookup API
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    CallTrackingMetrics Reporting

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    Call Post Processing
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    CallTrackingMetrics Notifications

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    Notifications
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    SendGrid SMTP
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    SendGrid API v3
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    SendGrid API
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    CallTrackingMetrics API

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    REST API
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