Skio status is Operational

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Skio Merchant Portal

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Active Incidents

No active incidents

Recently Resolved Incidents

Analytics - Performance Dashboard not showing accurate Subscription Revenue
Started 19 Jun 2025 15:18:08 (3 days ago), resolved 19 Jun 2025 18:28:36 (3 days ago)
Major Incident
Resolved
Skio Merchant Portal

We are currently investigating an issue causing the Analytics Dashboard to show zero revenue for June 18th. This is purely a visual issue and does not affect subscription billing. We'll update once a fix for this is pushed!

Staff Login Issue
Started 17 Jun 2025 15:43:23 (5 days ago), resolved 17 Jun 2025 21:02:23 (5 days ago)
Minor Incident
Resolved
Skio Merchant Portal

We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to [email protected] for further assistance with that!

Skio Outage Survival Guide

A step-by-step guide to help you survive a Skio outage
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    Skio Components

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    Skio Charge Processing

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    Skio Customer Portal

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    Skio Merchant Portal

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    Staff Login Issue
    Started 17 Jun 2025 15:43:23 (5 days ago), resolved 17 Jun 2025 21:02:23 (5 days ago)
    Minor Incident
    Resolved
    Skio Merchant Portal

    We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to [email protected] for further assistance with that!

    Analytics - Performance Dashboard not showing accurate Subscription Revenue
    Started 19 Jun 2025 15:18:08 (3 days ago), resolved 19 Jun 2025 18:28:36 (3 days ago)
    Major Incident
    Resolved
    Skio Merchant Portal

    We are currently investigating an issue causing the Analytics Dashboard to show zero revenue for June 18th. This is purely a visual issue and does not affect subscription billing. We'll update once a fix for this is pushed!

    Skio API

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    Skio Webhooks

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    Skio Shopify

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    Skio Postmark

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    Twilio SMS (Skio SMS)

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