Sinch MessageMedia status is Partially Degraded Service

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Sinch MessageMedia The Hub

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Hubspot
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Sinch MessageMedia Oceania (Australia / New Zealand)

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Sinch MessageMedia North America (US / Canada)

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Sinch MessageMedia Europe (UK)

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Delivery Issue United States - AT&T
Started 15 Apr 2025 19:48:34 (10 days ago), still ongoing
Minor Incident
Identified
North America (US / Canada)

We are currently observing delivery issues for 10DLC in United States - AT&T.

Incident Start Time: 2025-04-15 15:00 UTC

Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

SMS Delivery Delays To and From Verizon Network In US over Subset Of Toll-Free numbers
Started 31 Jul 2024 20:28:47 (9 months ago), still ongoing
Minor Incident
Investigating
North America (US / Canada)

We are experiencing SMS delivery report delays over Subset Toll-Free number when sending/receiving messages to/from Verizon. Our Provider is working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Recently Resolved Incidents

HubSpot MMS Sending Unavailable
Started 24 Apr 2025 23:28:58 (1 day ago), resolved 25 Apr 2025 01:22:39 (1 day ago)
Minor Incident
Resolved
Hubspot
Oceania (Australia / New Zealand)
North America (US / Canada)
Europe (UK)

We are currently observing the inability to send MMS Messages in HubSpot.

Incident Start Time: 2025-04-24 17:00 UTC

Impact for HubSpot Integrations: MMS Sending Unavailable

We will update as soon as we have more information.

Messages sent via TFN are stuck in submitted status
Started 21 Apr 2025 14:56:03 (5 days ago), resolved 21 Apr 2025 15:33:36 (5 days ago)
Minor Incident
Resolved
The Hub
North America (US / Canada)

We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

Sinch MessageMedia Outage Survival Guide

A step-by-step guide to help you survive a Sinch MessageMedia outage
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    Sinch MessageMedia Components

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    Sinch MessageMedia The Hub

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    Messages sent via TFN are stuck in submitted status
    Started 21 Apr 2025 14:56:03 (5 days ago), resolved 21 Apr 2025 15:33:36 (5 days ago)
    Minor Incident
    Resolved
    The Hub
    North America (US / Canada)

    We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

    Sinch MessageMedia REST API (api.messagemedia.com, eu.app.api.sinch.com)

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    Sinch MessageMedia SMPP (smpp.messagemedia.com)

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    Sinch MessageMedia Email To SMS

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    Sinch MessageMedia Inbound System (Webhooks)

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    Sinch MessageMedia Legacy APIs

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    SOAP API (Legacy)
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    HTTP API (Legacy)
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    M4U API (Legacy)
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    Sinch MessageMedia Ecosystems

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    Shopify
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    Hubspot
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    HubSpot MMS Sending Unavailable
    Started 24 Apr 2025 23:28:58 (1 day ago), resolved 25 Apr 2025 01:22:39 (1 day ago)
    Minor Incident
    Resolved
    Hubspot
    Oceania (Australia / New Zealand)
    North America (US / Canada)
    Europe (UK)

    We are currently observing the inability to send MMS Messages in HubSpot.

    Incident Start Time: 2025-04-24 17:00 UTC

    Impact for HubSpot Integrations: MMS Sending Unavailable

    We will update as soon as we have more information.

    NetSuite
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    Zoho CRM
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    Big Commerce
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    Salesforce
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    Active Campaign
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    Microsoft Dynamics
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    Sinch MessageMedia SFTP Automation

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    Sinch MessageMedia Oceania (Australia / New Zealand)

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    HubSpot MMS Sending Unavailable
    Started 24 Apr 2025 23:28:58 (1 day ago), resolved 25 Apr 2025 01:22:39 (1 day ago)
    Minor Incident
    Resolved
    Hubspot
    Oceania (Australia / New Zealand)
    North America (US / Canada)
    Europe (UK)

    We are currently observing the inability to send MMS Messages in HubSpot.

    Incident Start Time: 2025-04-24 17:00 UTC

    Impact for HubSpot Integrations: MMS Sending Unavailable

    We will update as soon as we have more information.

    Sinch MessageMedia North America (US / Canada)

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    SMS Delivery Delays To and From Verizon Network In US over Subset Of Toll-Free numbers
    Started 31 Jul 2024 20:28:47 (9 months ago), still ongoing
    Minor Incident
    Investigating
    North America (US / Canada)

    We are experiencing SMS delivery report delays over Subset Toll-Free number when sending/receiving messages to/from Verizon. Our Provider is working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

    Delivery Issue United States - AT&T
    Started 15 Apr 2025 19:48:34 (10 days ago), still ongoing
    Minor Incident
    Identified
    North America (US / Canada)

    We are currently observing delivery issues for 10DLC in United States - AT&T.

    Incident Start Time: 2025-04-15 15:00 UTC

    Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

    We will update as soon as we have more information.

    Messages sent via TFN are stuck in submitted status
    Started 21 Apr 2025 14:56:03 (5 days ago), resolved 21 Apr 2025 15:33:36 (5 days ago)
    Minor Incident
    Resolved
    The Hub
    North America (US / Canada)

    We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

    HubSpot MMS Sending Unavailable
    Started 24 Apr 2025 23:28:58 (1 day ago), resolved 25 Apr 2025 01:22:39 (1 day ago)
    Minor Incident
    Resolved
    Hubspot
    Oceania (Australia / New Zealand)
    North America (US / Canada)
    Europe (UK)

    We are currently observing the inability to send MMS Messages in HubSpot.

    Incident Start Time: 2025-04-24 17:00 UTC

    Impact for HubSpot Integrations: MMS Sending Unavailable

    We will update as soon as we have more information.

    Sinch MessageMedia Europe (UK)

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    HubSpot MMS Sending Unavailable
    Started 24 Apr 2025 23:28:58 (1 day ago), resolved 25 Apr 2025 01:22:39 (1 day ago)
    Minor Incident
    Resolved
    Hubspot
    Oceania (Australia / New Zealand)
    North America (US / Canada)
    Europe (UK)

    We are currently observing the inability to send MMS Messages in HubSpot.

    Incident Start Time: 2025-04-24 17:00 UTC

    Impact for HubSpot Integrations: MMS Sending Unavailable

    We will update as soon as we have more information.

    Sinch MessageMedia South America

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    Sinch MessageMedia Asia

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    Sinch MessageMedia Africa

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