Sinch MessageMedia status is Partially Degraded Service

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Sinch MessageMedia - Services

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The Hub
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Inbound System (Webhooks)
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Zoho CRM
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Sinch MessageMedia External Connectivity

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APAC
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Inbound MMS Disruption – Australia Only
Started 13 Nov 2025 02:02:13 (5 hours ago), still ongoing
Minor Incident
Investigating
APAC
Inbound System (Webhooks)

A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

Recently Resolved Incidents

Zoho Integration currently unavailable due to temporary outage
Started 11 Nov 2025 07:31:39 (2 days ago), resolved 11 Nov 2025 08:10:18 (2 days ago)
Major Incident
Resolved
Zoho CRM

A temporary outage caused by infrastructure deployments to the integration between Zoho and Sinch has been identified and is currently being resolved by our team. We are aware that functionality of the integration may be affected or inaccessible at this time.

Social Channels - WhatsApp Access Issue
Started 7 Nov 2025 12:46:06 (6 days ago), resolved 7 Nov 2025 14:47:54 (6 days ago)
Minor Incident
Resolved
The Hub

We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.

Sinch MessageMedia Outage Survival Guide

A step-by-step guide to help you survive a Sinch MessageMedia outage
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    Sinch MessageMedia Components

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    Sinch MessageMedia - Services

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    The Hub
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    Social Channels - WhatsApp Access Issue
    Started 7 Nov 2025 12:46:06 (6 days ago), resolved 7 Nov 2025 14:47:54 (6 days ago)
    Minor Incident
    Resolved
    The Hub

    We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.

    REST API
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    SMPP
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    Email To SMS
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    SFTP Automation
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    Inbound System (Webhooks)
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    Inbound MMS Disruption – Australia Only
    Started 13 Nov 2025 02:02:13 (5 hours ago), still ongoing
    Minor Incident
    Investigating
    APAC
    Inbound System (Webhooks)

    A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

    Sinch MessageMedia - Ecosystems

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    Shopify
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    Hubspot
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    NetSuite
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    Zoho CRM
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    Zoho Integration currently unavailable due to temporary outage
    Started 11 Nov 2025 07:31:39 (2 days ago), resolved 11 Nov 2025 08:10:18 (2 days ago)
    Major Incident
    Resolved
    Zoho CRM

    A temporary outage caused by infrastructure deployments to the integration between Zoho and Sinch has been identified and is currently being resolved by our team. We are aware that functionality of the integration may be affected or inaccessible at this time.

    Big Commerce
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    Salesforce
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    Active Campaign
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    Microsoft Dynamics
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    Sinch MessageMedia - Legacy APIs

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    SOAP API (Legacy)
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    HTTP API (Legacy)
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    M4U API (Legacy)
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    Sinch MessageMedia Oceania (Australia / New Zealand)

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    Sinch MessageMedia External Connectivity

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    APAC
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    Inbound MMS Disruption – Australia Only
    Started 13 Nov 2025 02:02:13 (5 hours ago), still ongoing
    Minor Incident
    Investigating
    APAC
    Inbound System (Webhooks)

    A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

    North America
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    Asia
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    Middle East & Africa
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    Europe
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    South America
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    Sinch MessageMedia Brands

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    MessageNet
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    DirectSMS
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    MobiPost
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    SMSCentral
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    WholesaleSMS
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    Streetdata
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    Sinch MessageMedia Brands Messaging API

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    MessageNet API
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    DirectSMS API
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    Mobipost API
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    SMScentral API
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    WholesaleSMS API
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    Streetdata API
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