Riege Software status is Operational

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Riege Software Scope

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🇨🇭 Switzerland
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Scope connectivity issues
Started 14 Jan 2025 13:02:15 (4 days ago), resolved 14 Jan 2025 14:13:43 (4 days ago)
Minor Incident
Resolved
Scope

Some customers report issues with Scope. You may experience problems connecting to Scope. We are actively investigating the cause of this issue.

Kommunikationsprobleme mit Passar / Passar Communications Problems
Started 10 Jan 2025 09:00:55 (8 days ago), resolved 13 Jan 2025 07:14:14 (5 days ago)
Critical Incident
Resolved
🇨🇭 Switzerland

Der Zoll hat derzeit Kommunikationsprobleme im Zusammenhang mit Passar; wir warten auf weitere Informationen.

The customs authorities are currently experiencing communication issues related to Passar; we are awaiting further information.

Riege Software Outage Survival Guide

A step-by-step guide to help you survive a Riege Software outage
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    Riege Software Components

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    Riege Software Scope

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    Scope connectivity issues
    Started 14 Jan 2025 13:02:15 (4 days ago), resolved 14 Jan 2025 14:13:43 (4 days ago)
    Minor Incident
    Resolved
    Scope

    Some customers report issues with Scope. You may experience problems connecting to Scope. We are actively investigating the cause of this issue.

    Riege Software Customs

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    🇦🇹 Austria
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    🇩🇪 Germany
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    🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
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    🇳🇱 NVWA & PD
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    🇨🇭 Switzerland
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    Kommunikationsprobleme mit Passar / Passar Communications Problems
    Started 10 Jan 2025 09:00:55 (8 days ago), resolved 13 Jan 2025 07:14:14 (5 days ago)
    Critical Incident
    Resolved
    🇨🇭 Switzerland

    Der Zoll hat derzeit Kommunikationsprobleme im Zusammenhang mit Passar; wir warten auf weitere Informationen.

    The customs authorities are currently experiencing communication issues related to Passar; we are awaiting further information.

    🇺🇸 USA
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    Riege Software Air Freight

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    Airline Messaging
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    EU RA/KC Database
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    Flight Schedule
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    cONEverter
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    🇳🇱 Cargonaut - CCS Amsterdam (<a href="https://cargonaut.nl/verstoringen">Link to Status page Cargonaut</a>)
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    Riege Software Ocean Freight

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    Carrier Messaging (<a href="https://pages.e2open.com/INTTRA-Customer-Service-Status.html">Link to Status page of INTTRA</a>)
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    Ports of Bremen
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    Port of Hamburg
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    Portbase Rotterdam (<a href="https://status.portbase.com/">Link to Status page of Portbase</a>)
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    Vessel Schedule
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    Riege Software Communication Links

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    E-mail from/to Scope
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    FTP/sFTP
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    Type B Messaging (SITA)
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    Riege Software Support services

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    Documentation
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    Ticket system and service portal (HubSpot)
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    🇨🇭 CH service (general)
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    🇩🇪 DE service (general)
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    🇭🇰 HK service (general)
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    🇲🇽 MX service (general)
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    🇳🇱 NL service (general)
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    🇺🇸 US service (general)
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    Riege Software Miscellaneous

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    Denied Party Screening
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    EU VAT ID Check (<a href="https://ec.europa.eu/taxation_customs/vies/monitoring.html?locale=en">Self Monitoring of EU Commission</a>)
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    Mexico Tax ID Blocklist
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    Printing from Scope
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    Riege Software Alternatives

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    Dispatch Web Platform
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    Scheduled Database Maintenance - Service Interruption on September 2nd, 2024
    Started 15 Aug 2024 12:33:57 (5 months ago), still ongoing
    Maintenance
    Investigating
    Dispatch Web Platform
    Public API
    Operator API
    Customer Tracker

    Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.

    The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

    We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

    Thank you for your continued support.

    Customer Tracker
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    Scheduled Database Maintenance - Service Interruption on September 2nd, 2024
    Started 15 Aug 2024 12:33:57 (5 months ago), still ongoing
    Maintenance
    Investigating
    Dispatch Web Platform
    Public API
    Operator API
    Customer Tracker

    Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.

    The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

    We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

    Thank you for your continued support.

    See all
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    Fleetio Fuel Card Integrations

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    Fleetcor Integration
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    Fleetcor Transactions Posting Delays
    Started 9 Jan 2025 19:31:49 (8 days ago), still ongoing
    Minor Incident
    Identified
    Fleetcor Integration

    Our engineers have discovered delays in Fleetcor Transactions posting to Fleetio. It appears to be due to an issue with Fleetcor's systems. We are waiting for Fleetcor to address this issue on their end. Transactions that would have settled between the dates of Dec. 27, 2024 and Jan. 6, 2025 have not yet appeared in Fleetio. We expect these transactions to appear shortly, but they have not posted to Fleetio yet. Transactions that had already settled before Dec. 27 or after Jan. 6 and going forward have all posted to Fleetio properly.

    See all
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