Riege Software Status

Resolved: This incident has been resolved.

Monitoring: EN Issue Resolved – Action Required

A solution has been implemented and the issue has been resolved. We are continuing to monitor the platform to ensure everything remains stable.

Action required: If your document messages were affected by this issue, please resend those document messages to Customs via Scope. Once Customs has successfully received the document message, a DMSNLRCV message will be returned as confirmation of receipt.

Known issue – Indirect Representation (Representation Status 3) We are still seeing issues with declarations using Representation Status 3 (Indirect Representation). If you have a declaration with indirect representation, please send the document message and create a ticket via F12 on the declaration so that we can make the necessary adjustments.

NL Probleem opgelost – Actie vereist

Er is een oplossing geïmplementeerd en het probleem is verholpen. We blijven het platform monitoren om de stabiliteit en correcte werking te waarborgen.

Actie vereist: Als uw documentberichten door dit probleem zijn geraakt, verzoeken wij u deze documentberichten opnieuw via Scope naar de Douane te versturen. Zodra het documentbericht succesvol door de Douane is ontvangen, ontvangt u een DMSNLRCV-bericht als bevestiging van ontvangst.

Bekend probleem – Vertegenwoordigingsstatus 3 (Indirecte vertegenwoordiging) We zien nog problemen bij aangiften met vertegenwoordigingsstatus 3 (indirecte vertegenwoordiging). Heeft u een aangifte met indirecte vertegenwoordiging, stuur het document bericht en en maak dan via F12 een ticket op de aangifte. Wij kunnen deze vervolgens voor u aanpassen.

Identified: EN We are still experiencing issues with the acceptance of the "DMS Present Documents" messages by Dutch Customs. We are currently working on a solution to resolve this issue.

If your declaration requires urgent handling, please contact: Douane Aangifte Behandeling Phone: 0800-0143, option 1

NL We ondervinden nog steeds problemen met de acceptatie van de "DMS Opsturen bescheiden" door de Nederlandse douane. We werken momenteel aan een oplossing voor dit probleem.

Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met: Douane Aangifte Behandeling Telefoon: 0800-0143, optie 1

Monitoring: EN All messages from today have been retriggered, and we are currently checking with Dutch Customs whether they have received them.

NL Alle berichten van vandaag zijn opnieuw verzonden en we controleren momenteel bij de Nederlandse douane of zij deze hebben ontvangen.

Investigating: EN: If your declaration requires urgent handling, please contact: Douane Aangifte Behandeling Phone: 0800-0143, option 1

NL: Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met: Douane Aangifte Behandeling Telefoon: 0800-0143, optie 1

Investigating: EN Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible. NL Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.

Resolved: This incident has been resolved.

Investigating: BAZG has reported passar performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Das BAZG hat Passar Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Some Scope customers are unable to use Scope because of an unscheduled downtime.

We are currently investigating the issue.

Resolved: This incident has been resolved.

Identified: Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren

Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren

Resolved: This issue is now resolved. The Present Documents option works now as expected.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated. Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix. Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.