Riege Software status is Partially Degraded Service

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Riege Software Scope

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Riege Software Customs

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🇨🇭 Switzerland
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Airline Messaging
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E-mail from/to Scope
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FTP/sFTP
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
Started 9 Jun 2026 13:06:41 (1 day ago), still ongoing
Minor Incident
Investigating
🇨🇭 Switzerland

Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/

The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead

https://www.bazg.admin.ch/de/systemverfuegbarkeit

Recently Resolved Incidents

Scope unavailable for some customers
Started 9 Jun 2026 12:54:21 (1 day ago), resolved 9 Jun 2026 13:29:56 (1 day ago)
Major Incident
Resolved
Scope

The Scope application is currently unavailable for some of our customers. We are investigating the issue.

Carbon Care Issues
Started 9 Jun 2026 08:23:05 (2 days ago), resolved 9 Jun 2026 09:11:02 (2 days ago)
Incident without Impact
Resolved
Scope

We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.

Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
Started 8 Jun 2026 09:31:48 (3 days ago), resolved 8 Jun 2026 15:15:32 (2 days ago)
Minor Incident
Resolved
🇨🇭 Switzerland

Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.

There are currently issues with retrieving various documents from the Chartera output.

https://www.bazg.admin.ch/de/systemverfuegbarkeit

Communication issues from/to Scope
Started 5 Jun 2026 12:00:12 (5 days ago), resolved 5 Jun 2026 12:40:24 (5 days ago)
Major Incident
Resolved
E-mail from/to Scope
FTP/sFTP

We've received messages that communication from / to Scope is not working. We are investigating the issue.

Issues with sending FWB/FHL
Started 4 Jun 2026 13:11:48 (6 days ago), resolved 4 Jun 2026 13:59:48 (6 days ago)
Major Incident
Resolved
Scope
Airline Messaging

FWB/FHL messages are not being sent from Scope. We are actively investigating the cause of this issue.

Riege Software Outage Survival Guide

A step-by-step guide to help you survive a Riege Software outage
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    Riege Software Components

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    Riege Software Scope

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    Issues with sending FWB/FHL
    Started 4 Jun 2026 13:11:48 (6 days ago), resolved 4 Jun 2026 13:59:48 (6 days ago)
    Major Incident
    Resolved
    Scope
    Airline Messaging

    FWB/FHL messages are not being sent from Scope. We are actively investigating the cause of this issue.

    Carbon Care Issues
    Started 9 Jun 2026 08:23:05 (2 days ago), resolved 9 Jun 2026 09:11:02 (2 days ago)
    Incident without Impact
    Resolved
    Scope

    We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

    Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.

    Scope unavailable for some customers
    Started 9 Jun 2026 12:54:21 (1 day ago), resolved 9 Jun 2026 13:29:56 (1 day ago)
    Major Incident
    Resolved
    Scope

    The Scope application is currently unavailable for some of our customers. We are investigating the issue.

    Riege Software Customs

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    🇦🇹 Austria
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    🇩🇪 Germany
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    🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
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    🇳🇱 NVWA & PD
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    🇨🇭 Switzerland
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    Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
    Started 8 Jun 2026 09:31:48 (3 days ago), resolved 8 Jun 2026 15:15:32 (2 days ago)
    Minor Incident
    Resolved
    🇨🇭 Switzerland

    Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.

    There are currently issues with retrieving various documents from the Chartera output.

    https://www.bazg.admin.ch/de/systemverfuegbarkeit

    E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
    Started 9 Jun 2026 13:06:41 (1 day ago), still ongoing
    Minor Incident
    Investigating
    🇨🇭 Switzerland

    Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/

    The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead

    https://www.bazg.admin.ch/de/systemverfuegbarkeit

    🇺🇸 USA
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    Riege Software Air Freight

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    Airline Messaging
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    Issues with sending FWB/FHL
    Started 4 Jun 2026 13:11:48 (6 days ago), resolved 4 Jun 2026 13:59:48 (6 days ago)
    Major Incident
    Resolved
    Scope
    Airline Messaging

    FWB/FHL messages are not being sent from Scope. We are actively investigating the cause of this issue.

    EU RA/KC Database
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    Flight Schedule
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    cONEverter
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    🇳🇱 Cargonaut - CCS Amsterdam (<a href="https://cargonaut.nl/storingen">Link to Status page Cargonaut</a>)
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    Riege Software Ocean Freight

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    Carrier Messaging
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    Ports of Bremen
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    Port of Hamburg
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    Portbase Rotterdam (<a href="https://status.portbase.com/">Link to Status page of Portbase</a>)
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    Vessel Schedule
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    Riege Software Communication Links

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    E-mail from/to Scope
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    Communication issues from/to Scope
    Started 5 Jun 2026 12:00:12 (5 days ago), resolved 5 Jun 2026 12:40:24 (5 days ago)
    Major Incident
    Resolved
    E-mail from/to Scope
    FTP/sFTP

    We've received messages that communication from / to Scope is not working. We are investigating the issue.

    FTP/sFTP
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    Communication issues from/to Scope
    Started 5 Jun 2026 12:00:12 (5 days ago), resolved 5 Jun 2026 12:40:24 (5 days ago)
    Major Incident
    Resolved
    E-mail from/to Scope
    FTP/sFTP

    We've received messages that communication from / to Scope is not working. We are investigating the issue.

    Type B Messaging (SITA)
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    Riege Software Support services

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    Documentation
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    Ticket system and service portal (HubSpot)
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    🇨🇭 CH service (general)
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    🇩🇪 DE service (general)
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    🇭🇰 HK service (general)
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    🇲🇽 MX service (general)
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    🇳🇱 NL service (general)
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    🇺🇸 US service (general)
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    Riege Software Miscellaneous

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    Denied Party Screening
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    EU VAT ID Check (<a href="https://ec.europa.eu/taxation_customs/vies/monitoring.html?locale=en">Self Monitoring of EU Commission</a>)
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    Mexico Tax ID Blocklist
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    Printing from Scope
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