Sinch Status

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-05 03:03 UTC Incident End Time: 2025-05-05 13:39 UTC

Identified: Degradation has been confirmed on operators end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery issues in Myanmar - Ooredoo.

Incident Start Time: 2025-05-05 03:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

2025-05-09 02:17 UTC

2025-05-09 06:23 UTC

Investigating: We are currently observing delivery issues towards Congo (DRC) - Africell

Incident Start Time: 2025-05-09 02:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved

Incident Start Time: 2025-05-09 14:57 UTC Incident End Time: 2025-05-09 15:42 UTC

Investigating: We are currently observing delivery issues in Ireland - Eir Telecom.

Incident Start Time: 2025-05-09 14:57 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-11 02:03 UTC Incident End Time: 2025-05-11 04:25 UTC

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery issues in Sweden - Tele2.

Incident Start Time: 2025-05-11 02:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has now been resolved.

Incident Start Time: 2025-05-12 07:51 UTC Incident End Time: 2025-05-12 08:53 UTC

Investigating: We are currently observing delivery issues in Italy - Mass Response.

Incident Start Time: 2025-05-12 07:51 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-05 15:00 UTC Incident End Time: 2025-05-05 22:48 UTC

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery issues in Brazil - Tim.

Incident Start Time: 2025-05-05 15:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-07 21:58 UTC Incident End Time: 2025-05-08 04:33 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Investigating: We are continuing to investigate this case.

Investigating: We are continuing to investigate this case.

Investigating: We are currently observing delivery issues in Panama - Tigo.

Incident Start Time: 2025-05-07 21:58 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery receipts issues for a subset of messages sent towards Tigo Paraguay.

Incident Start Time: 2025-05-07 23:52 UTC

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-08 05:37 UTC Incident End Time: 2025-05-08 06:34 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Monitoring: Performance has been restored. We will continue to monitor and update the status accordingly.

Investigating: We are currently observing delivery issues in Panama - Tigo.

Incident Start Time: 2025-05-08 05:37 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-08 05:37 UTC Incident End Time: 2025-05-08 09:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Monitoring: Performance has been restored. We will continue to monitor and update the status accordingly.

Investigating: We are currently observing delivery issues in Nicaragua - Tigo

Incident Start Time: 2025-05-08 05:37 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-08 07:04 UTC Incident End Time: 2025-05-05 12:24 UTC

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Performance has been restored.

We will continue to monitor and update the status accordingly.

Investigating: We are currently observing delivery issues towards Tigo Guatemala.

Incident Start Time: 2025-05-08 07:04 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: This incident has been resolved.

Incident Start Time: 2025-05-09 14:13 UTC Incident Start Time: 2025-05-09 19:07 UTC

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery issues in Brazil - Telecall

Incident Start Time: 2025-05-09 14:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified that some customers are not adhering to carrier (AT&T) throughput requirements, which customers will see as throttling errors (error code 362, or 64). We have created a new Sinch Community article that outlines throughput requirements by carrier. Please review these requirements to ensure you are not exceeding the throughput requirements. If you continue to experience throttling errors, We suggest you review the article and adjust your sending speeds:

https://community.sinch.com/t5/10DLC/How-much-throughput-will-I-get-on-my-10DLC-Campaigns/ta-p/7037

Alternatives: If you haven't performed vetting for your Brand, we'd suggest you do so. Not executing vetting as part of your Brand registration may result in your Brand having the lowest throughput possible. Brand vetting should result in a vetting score which could place you on a higher level of throughput.

Additionally, we are working on several immediate, near and long-term solutions to mitigate throughput and delivery concerns customers are currently experiencing. We are in the process of fine tuning our current internal throttling mechanisms, but the full solution is a long-term project.

We appreciate your patience as we continue to mitigate the issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: Thank you for your continued patience as we work through recent delivery issues affecting some AT&T 10DLC traffic. Our engineers are actively working on a fix.

We apologize for the inconvenience and appreciate your continued patience. Further updates will be provided as we make progress.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and our engineers are working with a fix.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently observing delivery issues for 10DLC in United States - AT&T.

Incident Start Time: 2025-04-15 15:00 UTC

Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Resolved: Dear Clients,

The issue with report manager statistics has resolved now. Statistics are up to date now.

Start Date and Time(GMT): 06th May 2025, 13:22 GMT End Date and Time(GMT): 06th May 2025, 15:22 GMT

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Investigating: Ticket Number :: MNOC-58751 Services:: DI SMS 365 (SMSx)

Description :: Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx. We are treating this on priority and our concerned team is trying to fix this issue.

Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics :Impacted

Incident Start Date & Time (GMT) : 6th May 2025, 13:22 GMT

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Resolved: Dear Clients,

The issue with report manager statistics has resolved now. Statistics are up to date now.

Start Date and Time(GMT): 06th May 2025, 13:22 GMT End Date and Time(GMT): 06th May 2025, 15:22 GMT

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Investigating: Ticket Number :: MNOC-58751 Services:: DI SMS 365 (SMSx)

Description :: Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx. We are treating this on priority and our concerned team is trying to fix this issue.

Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics :Impacted

Incident Start Date & Time (GMT) : 6th May 2025, 13:22 GMT

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.