Sinch Status
Real-time updates of Sinch issues and outages
Sinch status is Partially Degraded Service
Sinch External Connectivity
SMS - EMEA
SMS - LATAM
SMS - CA - ShortCode
SMS - US - ShortCode
SMS - US - Toll Free
SMS - US - 10DLC
Active Incidents
We are currently observing delivery issues towards Colombia.
Incident Start Time: 2025-11-24 11:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Colombia - Telefonica.
Incident Start Time: 2025-11-24 05:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Tunisia - Ooredoo.
Incident Start Time: 2025-11-20 14:10 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Recently Resolved Incidents
We are currently observing delivery issues in United States - Verizon Wireless.
Incident Start Time: 2025-11-24 16:00 UTC Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2025-11-23 06:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2025-11-21 04:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Angola - Africell.
Incident Start Time: 2025-11-19 17:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Tunisia - Ooredoo.
Incident Start Time: 2025-11-19 21:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Dear Client,
We are currently experiencing issues impacting the WhatsApp template creation. Customers may experience issues such as: Unable to see or create campaigns.
Incident Start Time: 16:28 UTC
Our engineering team are working to restore full functionality as soon as possible.
For any inquiries, please contact [email protected].
Ticket Number :: MNOC-62149 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 19th November 2025 07.40 GMT Incident End Date & Time (GMT) :
If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
We are currently observing delivery issues in the US - Minor networks
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Canada - ISP Telecom.
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Outage Survival Guide
Sinch Components
Sinch External Connectivity
SMS - APAC
SMS - EMEA
We are currently observing delivery issues in Tunisia - Ooredoo.
Incident Start Time: 2025-11-19 21:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Angola - Africell.
Incident Start Time: 2025-11-19 17:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Tunisia - Ooredoo.
Incident Start Time: 2025-11-20 14:10 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
SMS - LATAM
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2025-11-21 04:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2025-11-23 06:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in Colombia - Telefonica.
Incident Start Time: 2025-11-24 05:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues towards Colombia.
Incident Start Time: 2025-11-24 11:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
SMS - CA - ShortCode
We are currently observing delivery issues in Canada - ISP Telecom.
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
SMS - CA - LongCode
SMS - CA - Toll Free
SMS - US - ShortCode
We are currently observing delivery issues in the US - Minor networks
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in United States - Verizon Wireless.
Incident Start Time: 2025-11-24 16:00 UTC Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
SMS - US - Toll Free
We are currently observing delivery issues in the US - Minor networks
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
SMS - US - LongCode
SMS - US - 10DLC
We are currently observing delivery issues in the US - Minor networks
Incident Start Time: 2025-11-18 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
We are currently observing delivery issues in United States - Verizon Wireless.
Incident Start Time: 2025-11-24 16:00 UTC Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
MMS - US
We are currently observing delivery issues in United States - Verizon Wireless.
Incident Start Time: 2025-11-24 16:00 UTC Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
MMS - US - Toll Free
MMS - US - 10DLC
We are currently observing delivery issues in United States - Verizon Wireless.
Incident Start Time: 2025-11-24 16:00 UTC Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US
MMS - AU
MMS - APAC
SMS - Latin America - MX
Voice - Global
Sinch Voice
Data Calling
SMS - Latin America - BR
Lookup - Global
Video - Global
Phone Calling (PSTN)
SMS - Latin America - PE
Video Calling
SMS - Latin America - CO
SIP Trunk
Sinch Messaging API - AU
Sinch Conversation API
Core
Core - US
Dear Client,
We are currently experiencing issues impacting the WhatsApp template creation. Customers may experience issues such as: Unable to see or create campaigns.
Incident Start Time: 16:28 UTC
Our engineering team are working to restore full functionality as soon as possible.
For any inquiries, please contact [email protected].
WhatsApp - US
SMS
Sinch Messaging API - BR
RCS
MMS
SMS - US
Messenger
RCS - US
Viber Bot
MMS - US
Viber Messaging
Sinch Messaging API - CA
Telegram
Kakaotalk
Messenger - US
Line
Instagram - US
Sinch Messaging API - EU
Apple Messages
Omnichannel Connector
Viber Bot - US
Batch API
Viber Messaging - US
Sinch Verification
Flash Call Verification
SMS Verification
Telegram - US
Verification Text to Speech
Sinch Messaging APIs
Kakaotalk - US
SMPP - US
Conversation API
SMPP - EU
Line - US
SMPP - AU
SMPP - CA
WeChat - US
SMPP - BR
HTTP - US
Apple Messages - US
HTTP - EU
Omnichannel Connector - US
HTTP - AU
HTTP - CA
HTTP - BR
REST - US
REST - EU
Conversation API
REST - AU
Sinch Conversation API - EU
REST - CA
REST - BR
MMS - US
MMS - AU
MMS - CA
RCS - US
RCS - EU
SPAN - US
SMS Template Management API - US
US Disconnect File Service - US
🔗 EXTERNAL - Campaign Registry status - US
sFTP2SMS - BR
SMS Template Management API - EU
Sinch Provisioning API
Provisioning API Core
WhatsApp Provisioning API
Webhook Provisioning API
Bundles Provisioning API
KakaoTalk Provisioning API
RCS Provisioning API
Sinch DI Services
MM4 (MMS 365)
MM7 (MMS 365)
Message Manager
E-mail 365
SMS 365 Operator RoW
SMS 365 Operator US
International SMS 365
Ticket Number :: MNOC-62149 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 19th November 2025 07.40 GMT Incident End Date & Time (GMT) :
If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
NRS External
Sinch Lookup API Endpoints
NRS Internal
ENUM AU
HTTP AU
ENUM EU
HTTP EU
ENUM US
HTTP US
ENUM CA
HTTP CA
HTTP BR
Sinch Contact Pro
Contact Pro - AF (South Africa)
Contact Pro - AU (Australia)
Contact Pro - EU (Europe)
Contact Pro - NA (North America)
Sinch Migrated APIs
Redhot XML (mBlox)
E3 (Dialogue)
SMS (Legacy Sinch)
HTTP API (TWW)
Sinch Numbers API
Sinch Dashboard.sinch.com
Payment
SMS Administration
Numbers Administration
Analytics
Customer Support
2FA
US Campaigns
MSIP (mBlox)
Login/Sign up
OIDS (mBlox)
Sinch Campaigns
Campaigns (France 🇫🇷)
Campaigns API (France 🇫🇷)
SMPPG (mBlox)
sFTP Connectors (France 🇫🇷)
Campaigns (Europe 🇪🇺)
Campaigns API (Europe 🇪🇺)
sFTP Connectors (Europe 🇪🇺)
NOTIFICATION TEST
Campaigns (North America 🇺🇸 / 🇨🇦)
Campaigns API (North America 🇺🇸 / 🇨🇦)
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
Sinch Elastic SIP Trunking
API
Inbound Calling
Outbound Calling
International Calling
9-1-1 / Emergency Services
User Interface
Sinch Fax API
API
Inbound Faxing
Outbound Faxing
Notifications
Fax to Email
User Interface
Sinch Engage
Sinch Mailgun
The Hub
mailgun Control Panel
Rest API
mailgun Email Validation
Webhooks
mailgun Inbox Placement
SMPP
mailgun Spam Trap Network
Sinch Engage Integrations
Shopify
Hubspot
Netsuite
Zoho CRM
Big Commerce
Salesforce
Active Campaign
Microsoft Dynamics
Sinch Number Lookup API v2 (Beta)
API
User Interface
Sinch Chatlayer
Chatlayer Bot Engine - US
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Voice Engine - US
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer App Integrations - US
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Bot Engine - EMEA
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Voice Engine - EMEA
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer App Integrations - EMEA
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Bot Engine - South America
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Voice Engine - South America
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer App Integrations - South America
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer Bot Engine - India
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.
Chatlayer App Integrations - India
Dear Client,
We want to inform you that we are currently experiencing a partial degradation due to a degradation on our Hosting Provider.
Further updates will be provided as soon as we have more information to share.