Nacelle Status
Real-time updates of Nacelle issues and outages
Nacelle status is Operational
Active Incidents
No active incidents
Recently Resolved Incidents
No recent incidents
Nacelle Outage Survival Guide
Nacelle Components
Nacelle v2 APIs
Storefront API
Data Ingestion API
Dashboard
Nacelle Upstream Services
Shopify Storefront
Shopify Checkout
Nacelle Alternatives
Recharge Charge Processing
Engineering is aware of an issue causing some charge errors and is investigating.
Squarespace Domain Reseller API
We identified potential issues with database connection, system is intermittently available.
Virtual Account - BJB
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - Chinabank
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT CHINABANK payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
