Scanii.com status is Operational

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Management Portal (scanii.com)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Issues identified with www.scanii.com
Started 30 Dec 2024 19:02:51 (18 days ago), still ongoing
Critical Incident
Identified
Management Portal (scanii.com)

Our monitors have identified an issue with our administrative portal (www.scanii.com) and our engineers were dispatched to address it. This does not impact content processing.

Recently Resolved Incidents

No recent incidents

Scanii.com Outage Survival Guide

A step-by-step guide to help you survive a Scanii.com outage
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    Scanii.com Components

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    Scanii.com Administrative

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    Documentation Site (docs.scanii.com)
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    Management Portal (scanii.com)
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    Issues identified with www.scanii.com
    Started 30 Dec 2024 19:02:51 (18 days ago), still ongoing
    Critical Incident
    Identified
    Management Portal (scanii.com)

    Our monitors have identified an issue with our administrative portal (www.scanii.com) and our engineers were dispatched to address it. This does not impact content processing.

    Scanii.com API Endpoints

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    api-ap2.scanii.com
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    api-eu2.scanii.com
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    api-ap1.scanii.com
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    api-eu1.scanii.com
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    api-us1.scanii.com
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    Scanii.com Alternatives

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    User Authentication
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    We have detected an issue.
    Started 27 Aug 2024 00:21:00 (5 months ago), still ongoing
    Major Incident
    Investigating
    User Authentication
    Machine to Machine Authentication
    Management API

    We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

    Machine to Machine Authentication
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    We have detected an issue.
    Started 27 Aug 2024 00:21:00 (5 months ago), still ongoing
    Major Incident
    Investigating
    User Authentication
    Machine to Machine Authentication
    Management API

    We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

    See all
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    Spreedly Standard Gateways

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    Bluesnap
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    SMS
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    Renew an SSL/TLS certificate - July 2024
    Started 9 Jul 2024 14:44:31 (6 months ago), still ongoing
    Maintenance
    Investigating
    SMS & SMS Verify
    Voice Verify
    Smart Verify
    Push Verify
    PhoneID Standard
    More...

    Dear Customers and Partners,

    The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

    Thank you.

    Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

    Quality degradation - United States (US) - Verizon Wireless (310/004;006;010;012;590) - 11/20/24
    Started 20 Nov 2024 18:33:37 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Operator Alerts WW
    Operator Alerts North America
    SMS
    2-Way SMS

    Issue: US/CA Operator - Verizon Wireless (310/004;006;010;012;590) Quality degradation

    Start Time: 10:15 AM PST - 11/20/24

    Summary:

    We currently experience quality degradation toward United States (US) - Verizon Wireless (310/004;006;010;012;590). SMS messages to this operator may face delays or difficulties in delivery.

    Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

    If you have any questions, please contact support@telesign.com.

    SF 00911065

    Voice
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    Renew an SSL/TLS certificate - July 2024
    Started 9 Jul 2024 14:44:31 (6 months ago), still ongoing
    Maintenance
    Investigating
    SMS & SMS Verify
    Voice Verify
    Smart Verify
    Push Verify
    PhoneID Standard
    More...

    Dear Customers and Partners,

    The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

    Thank you.

    Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

    Voice Quality Degradation - China - 8/28/24
    Started 28 Aug 2024 15:10:51 (5 months ago), still ongoing
    Maintenance
    Investigating
    Operator Alerts WW
    Voice Verify
    Operator Alerts APAC
    Voice

    Start Time: 8AM PDT - 8/28/24 End Time: Ongoing

    Summary:

    We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution. If you have any questions, please contact us at support@telesign.com.

    SF 00862573

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