PROS status is Operational

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EU1
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US1
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EU1
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US1
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EU1
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US2
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EU1
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Platform-wide outage in EU1 affecting multiple services
Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
Incident without Impact
Investigating
EU1
EU1
EU1
EU1
EU1
More...

Platform-wide outage in EU1 affecting multiple services

Services recovering - US1
Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
Incident without Impact
Investigating
US1
US1
US1
US1
US2
More...

The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

Platform-wide outage in US1 affecting multiple services
Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
Major Incident
Identified
Global
Global
US1
US1
US1
More...

Platform-wide outage in US1 affecting multiple services

Recently Resolved Incidents

Degradation in guidance App
Started 22 Mar 2025 08:35:27 (16 hours ago), resolved 22 Mar 2025 10:20:01 (15 hours ago)
Incident without Impact
Resolved
EU1
US1

There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

PROS Outage Survival Guide

A step-by-step guide to help you survive a PROS outage
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    PROS Components

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    now

    PROS [B2B Platform] Smart Price Optimization

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    AU1
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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    Degradation in guidance App
    Started 22 Mar 2025 08:35:27 (16 hours ago), resolved 22 Mar 2025 10:20:01 (15 hours ago)
    Incident without Impact
    Resolved
    EU1
    US1

    There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

    US1
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    Thu 20
    Fri 21
    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    Degradation in guidance App
    Started 22 Mar 2025 08:35:27 (16 hours ago), resolved 22 Mar 2025 10:20:01 (15 hours ago)
    Incident without Impact
    Resolved
    EU1
    US1

    There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

    PROS [B2B Platform] Smart Price Management

    Sun 16
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    now
    AU1
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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    EU2
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    now
    EU3
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    now
    US1
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    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    US6
    Sun 16
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    now

    PROS [B2B Platform] Smart Configure Price Quote

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    now
    AU1
    Sun 16
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    now
    EU1
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    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    US2
    Sun 16
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    Tue 18
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    Thu 20
    Fri 21
    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    PROS [Travel Platform] Real Time Dynamic Pricing

    Sun 16
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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    EU2
    Sun 16
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    Tue 18
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    now
    ME1
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    now
    ME2
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    now
    US1
    Sun 16
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    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    US2
    Sun 16
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    Fri 21
    Sat 22
    now
    US3
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    now
    US6
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    now

    PROS [Travel Platform] Group Sales Optimizer

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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    ME1
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    now
    ME2
    Sun 16
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    now
    US1
    Sun 16
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    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    US3
    Sun 16
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    now
    US6
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    now

    PROS [Platform Services] App Portal

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    now
    AU1
    Sun 16
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    now
    EU1
    Sun 16
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    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    US1
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    Thu 20
    Fri 21
    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    PROS [B2B Platform] Opportunity Detection

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    now
    AU2
    Sun 16
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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    US1
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    Thu 20
    Fri 21
    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    PROS [Travel Platform] Pricing Cache

    Sun 16
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    now
    EU4
    Sun 16
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    now

    PROS [Travel Platform] Revenue Management

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    now
    EU1
    Sun 16
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    now
    Platform-wide outage in EU1 affecting multiple services
    Started 19 Jul 2024 05:54:19 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    EU1
    EU1
    EU1
    EU1
    EU1
    More...

    Platform-wide outage in EU1 affecting multiple services

    ME1
    Sun 16
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    Tue 18
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    Sat 22
    now
    ME2
    Sun 16
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    now
    US1
    Sun 16
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    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    US3
    Sun 16
    Mon 17
    Tue 18
    Wed 19
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    Sat 22
    now
    US6
    Sun 16
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    now

    PROS [Platform Services] Compass

    Sun 16
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    now
    Global
    Sun 16
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    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    PROS [Platform Services] Connect

    Sun 16
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    now
    Global
    Sun 16
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    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    PROS [Platform Services] APAS

    Sun 16
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    Tue 18
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    now
    EU1
    Sun 16
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    now
    US1
    Sun 16
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    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    PROS [Platform Services] SFTP

    Sun 16
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    Sat 22
    now
    Global
    Sun 16
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    Sat 22
    now

    PROS [B2B Platform] Real Time Price Delivery

    Sun 16
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    Thu 20
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    Sat 22
    now
    AU1
    Sun 16
    Mon 17
    Tue 18
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    Sat 22
    now
    EU1
    Sun 16
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    Sat 22
    now
    US1
    Sun 16
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    Sat 22
    now
    Platform-wide outage in US1 affecting multiple services
    Started 18 Jul 2024 23:23:37 (8 months ago), still ongoing
    Major Incident
    Identified
    Global
    Global
    US1
    US1
    US1
    More...

    Platform-wide outage in US1 affecting multiple services

    Services recovering - US1
    Started 19 Jul 2024 03:34:11 (8 months ago), still ongoing
    Incident without Impact
    Investigating
    US1
    US1
    US1
    US1
    US2
    More...

    The root cause of the US Central outage has been identified. All services are recovering but there are still isolated failures. PROS team is working closely with our partners to resolve the remaining issues.

    PROS [Travel Platform] Dynamic Offers

    Sun 16
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    Thu 20
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    Sat 22
    now
    EU4
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    now
    EU5
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    now
    US5
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    now