Ortto Status

Resolved: IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.

Identified: We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.

Identified: We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.

Resolved: IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.

Identified: We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.

Identified: We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.