Nexcess Status
Real-time updates of Nexcess issues and outages
Nexcess status is Operational
Tickets
Phones
Chats
Help Center
Web Services
DNS
SSH/FTP
Active Incidents
We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.
This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.
No customer downtime is expected during this process
For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html
Recently Resolved Incidents
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Outage Survival Guide
Nexcess Components
Nexcess Support Services
Tickets
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Phones
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Chats
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Help Center
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Platform Operations
Web Services
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
DNS
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
SSH/FTP
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
MySQL
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
InterWorx Control Panel
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Cluster / NFS
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Platform Updates / Other
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.
This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.
No customer downtime is expected during this process
For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html
Nexcess Managed Wordpress
Wordpress Core Updates
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Wordpress Plugin Updates via Visual Compare
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Cloud
us-midwest-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
us-west-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
uk-south-2
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
nl-west-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
au-south-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
us-midwest-2
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Cloud Container Services
us-midwest-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
us-west-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
uk-south-2
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
nl-west-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
au-south-1
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
us-midwest-2
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Global DNS
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Customer Portal
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Safe Harbor Updates
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Nexcess Data Centers & Network
Southfield, MI (MEL)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Dearborn, MI (OTR)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
San Jose, CA (SJC)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Miami, FL (MIA)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Surrey, UK (LHR)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
West Sussex, UK (LGW)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Amsterdam, NL (AMS)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Sydney, AU (SYD)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
Lansing, MI (DC3)
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Live Chat via the Customer Portal: https://my.nexcess.net/
Email: [email protected]
