Nexcess status is Operational

Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Tickets
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Phones
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Chats
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Help Center
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Web Services
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
DNS
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
SSH/FTP
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Nexcess outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

CVE 2025-54236 for Magento
Started 24 Oct 2025 20:18:17 (2 days ago), still ongoing
Incident without Impact
Identified
Platform Updates / Other

We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.

This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.

No customer downtime is expected during this process

For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html

Recently Resolved Incidents

Redis Maintenance on Nexcess/Managed Applications Platform
Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
Minor Incident
Resolved
us-midwest-1
Tickets
Southfield, MI (MEL)
Web Services
us-midwest-1
More...

We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

Please reach out to Support via chat or ticket if you have questions or concerns.

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: [email protected]

Nexcess Outage Survival Guide

A step-by-step guide to help you survive a Nexcess outage
NaN%

    Nexcess Components

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Nexcess Support Services

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Tickets
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Phones
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Chats
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Help Center
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Platform Operations

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Web Services
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    DNS
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    SSH/FTP
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Email
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    MySQL
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    InterWorx Control Panel
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Cluster / NFS
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Platform Updates / Other
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    CVE 2025-54236 for Magento
    Started 24 Oct 2025 20:18:17 (2 days ago), still ongoing
    Incident without Impact
    Identified
    Platform Updates / Other

    We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.

    This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.

    No customer downtime is expected during this process

    For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html

    Nexcess Managed Wordpress

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Wordpress Core Updates
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Wordpress Plugin Updates via Visual Compare
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Cloud

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    us-midwest-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    us-west-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    uk-south-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    nl-west-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    au-south-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    us-midwest-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Cloud Container Services

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    us-midwest-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    us-west-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    uk-south-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    nl-west-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    au-south-1
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    us-midwest-2
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Global DNS

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Customer Portal

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Safe Harbor Updates

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Nexcess Data Centers & Network

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Southfield, MI (MEL)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Dearborn, MI (OTR)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    San Jose, CA (SJC)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Miami, FL (MIA)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Surrey, UK (LHR)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    West Sussex, UK (LGW)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Amsterdam, NL (AMS)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Sydney, AU (SYD)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]

    Lansing, MI (DC3)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Redis Maintenance on Nexcess/Managed Applications Platform
    Started 7 Oct 2025 14:51:24 (19 days ago), resolved 20 Oct 2025 14:33:45 (6 days ago)
    Minor Incident
    Resolved
    us-midwest-1
    Tickets
    Southfield, MI (MEL)
    Web Services
    us-midwest-1
    More...

    We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

    Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

    Please reach out to Support via chat or ticket if you have questions or concerns.

    Live Chat via the Customer Portal: https://my.nexcess.net/

    Email: [email protected]