Nexcess status is Operational

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Tickets
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Chats
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nl-west-1
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Nexcess Customer Portal

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Nexcess Client Portal Down
Started 4 Dec 2024 05:50:30 (5 months ago), still ongoing
Critical Incident
Investigating
Tickets
Chats
Customer Portal

We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.

Recently Resolved Incidents

Investigating multiple hosts down in NL-West-1
Started 11 May 2025 15:53:34 (24 hours ago), resolved 11 May 2025 18:58:05 (21 hours ago)
Critical Incident
Resolved
nl-west-1

We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

Impacted services:

cloudhost-10309286.nl-west-1.nxcli.net cloudhost-3387333.nl-west-1.nxcli.net cloudhost-3745005.nl-west-1.nxcli.net

Additional updates will be provided as soon as they are made available.

Nexcess Outage Survival Guide

A step-by-step guide to help you survive a Nexcess outage
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    Nexcess Components

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    Nexcess Support Services

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    Tickets
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    Nexcess Client Portal Down
    Started 4 Dec 2024 05:50:30 (5 months ago), still ongoing
    Critical Incident
    Investigating
    Tickets
    Chats
    Customer Portal

    We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.

    Phones
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    Chats
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    Nexcess Client Portal Down
    Started 4 Dec 2024 05:50:30 (5 months ago), still ongoing
    Critical Incident
    Investigating
    Tickets
    Chats
    Customer Portal

    We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.

    Help Center
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    Nexcess Platform Operations

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    Web Services
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    DNS
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    SSH/FTP
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    Email
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    MySQL
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    InterWorx Control Panel
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    Cluster / NFS
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    Platform Updates / Other
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    Nexcess Managed Wordpress

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    Wordpress Core Updates
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    Wordpress Plugin Updates via Visual Compare
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    Nexcess Cloud

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    us-midwest-1
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    us-west-1
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    uk-south-2
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    nl-west-1
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    Investigating multiple hosts down in NL-West-1
    Started 11 May 2025 15:53:34 (24 hours ago), resolved 11 May 2025 18:58:05 (21 hours ago)
    Critical Incident
    Resolved
    nl-west-1

    We are currently investigating multiple Cloudhosts reporting down in our NL West 1 Data Center. Our Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

    Impacted services:

    cloudhost-10309286.nl-west-1.nxcli.net cloudhost-3387333.nl-west-1.nxcli.net cloudhost-3745005.nl-west-1.nxcli.net

    Additional updates will be provided as soon as they are made available.

    au-south-1
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    us-midwest-2
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    Nexcess Cloud Container Services

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    us-midwest-1
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    us-west-1
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    uk-south-2
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    nl-west-1
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    au-south-1
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    us-midwest-2
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    Nexcess Global DNS

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    Nexcess Customer Portal

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    Nexcess Client Portal Down
    Started 4 Dec 2024 05:50:30 (5 months ago), still ongoing
    Critical Incident
    Investigating
    Tickets
    Chats
    Customer Portal

    We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.

    Nexcess Safe Harbor Updates

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    Nexcess Data Centers & Network

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    Southfield, MI (MEL)
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    Dearborn, MI (OTR)
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    San Jose, CA (SJC)
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    Miami, FL (MIA)
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    Surrey, UK (LHR)
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    West Sussex, UK (LGW)
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    Amsterdam, NL (AMS)
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    Sydney, AU (SYD)
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    Lansing, MI (DC3)
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