Nexcess Status
Real-time updates of Nexcess issues and outages
Nexcess status is Operational
Tickets
Chats
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nl-west-1
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Active Incidents
We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.
Recently Resolved Incidents
We have been alerted to a DDoS attack targeting cloudhost-1913335.nl-west-1.nxcli.net. Our network engineers are engaged and we will update you with further details regarding mitigation as soon as we can. If you have any further questions or concerns, please feel free to reach out to us via chat or case.
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
Our networking team is aware of a DDoS that may cause 503 error, packet loss and/or latency for our customers. We are currently working to resolve the issue.
We apologize for the inconvenience. This post will be updated as soon as more information is available.
If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)
Nexcess Outage Survival Guide
Nexcess Components
Nexcess Support Services
Tickets
We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.
Phones
Chats
We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.
Help Center
Nexcess Platform Operations
Web Services
DNS
SSH/FTP
MySQL
InterWorx Control Panel
Cluster / NFS
Platform Updates / Other
Nexcess Managed Wordpress
Wordpress Core Updates
Wordpress Plugin Updates via Visual Compare
Nexcess Cloud
us-midwest-1
Our networking team is aware of a DDoS that may cause 503 error, packet loss and/or latency for our customers. We are currently working to resolve the issue.
We apologize for the inconvenience. This post will be updated as soon as more information is available.
If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)
us-west-1
uk-south-2
nl-west-1
We have been alerted to a DDoS attack targeting cloudhost-1913335.nl-west-1.nxcli.net. Our network engineers are engaged and we will update you with further details regarding mitigation as soon as we can. If you have any further questions or concerns, please feel free to reach out to us via chat or case.
au-south-1
us-midwest-2
Nexcess Cloud Container Services
us-midwest-1
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
us-west-1
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
uk-south-2
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
nl-west-1
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
au-south-1
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
us-midwest-2
Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.
If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
Nexcess Global DNS
Nexcess Customer Portal
We are currently investigating an issue affecting the Nexcess client portal. We will update the status page as soon as we make progress.
Nexcess Safe Harbor Updates
Nexcess Data Centers & Network
Southfield, MI (MEL)
Dearborn, MI (OTR)
San Jose, CA (SJC)
Miami, FL (MIA)
Surrey, UK (LHR)
West Sussex, UK (LGW)
Amsterdam, NL (AMS)
Sydney, AU (SYD)
Lansing, MI (DC3)
Nexcess Alternatives
NVIDIA GeForce NOW NVIDIA Global Services
GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by Sunday, July 14th, 12:00 PM PST, thanks for your patience.
Honkai: Star Rail has an issue with the v2.3 update and is under maintenance on GeForce NOW. The maintenance is expected to take a long time and during the maintenance period, the game will not be playable on GeForce NOW.
We are aware of problems when using HDR on GeForce NOW which is causing the game colors to turn gray, washed out or over exposed in games like Call of Duty, Throne & Liberty, and Planet Coaster 2. In addition, we have seen crashes in Call of Duty with HDR on. For now, we recommend disabling HDR.
Update: GeForce NOW is currently experiencing a global outage for linking their Xbox accounts with GFN. We are still working on a fix to bring back the service as soon as possible. Thank you for your patience!
We are experiencing a delay in applying the latest patches. We are working on making games available again as soon as possible.
There is an issue with Automatic Updates in the Windows and Mac clients. If you have the following versions of the client app, please download the latest app:
2.0.63.131 2.0.63.137 2.0.64.124 2.0.64.128
Please visit https://www.nvidia.com/en-us/geforce-now/download/ to download the latest app.
We're tracking an issue with GeForce NOW's Windows and Mac apps that impacts automatic updates.
This affects versions 2.0.63.131, 2.0.63.137, 2.0.64.124 and 2.0.64.128.
Members can download and install the latest version to fix the issue here: https://www.nvidia.com/en-us/geforce-now/download/
We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam and Battle.net. We are working on making the game available again as soon as possible.
We are looking into problems where users are reporting that when logging into Steam blocked the sign on GeForce NOW. For now, we recommend users that are already logged into Steam to not log off.
We are currently investigating an issue with launching EA App games from Steam.
We are currently working to resolve an issue affecting Throne and Liberty. We will make them available to play as soon as the issue is resolved.
We are currently investigating intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices.
We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/
We are aware of Dead by Daylight crashes when players select survivor or killer characters from DLC sets on GeForce NOW. While we are working on a complete fix for the issue, we suggest avoiding selecting DLC characters when playing the game.
We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.
We are aware of intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices. A fix is included in the next Chrome and Edge browser patches.
We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/
We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices. A fix has been implemented on Chrome browsers with the latest patch (127.0.6533.100). Issues on Edge browsers will be resolved with a patch expected by the end of August.
We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices.
A fix has been implemented with the latest patch for Chrome browser (version 127.0.6533.100) and Edge browser (version 127.0.2651.98).
GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by August 11th 12 PM PST, thanks for your patience.
We are aware that EU-West users that connect to NP-LON-06 are not getting Xbox automatic sign-on when playing Xbox games. Users can select another server from the GeForce NOW application until this is fixed.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- RESOLVED: Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. If you are experiencing problems, most users can follow the steps in this support article to fix Xbox automatic sign-in https://nvidia.custhelp.com/app/answers/detail/a_id/5574. We are aware that for a smaller set of users, following these instructions does not always enable Xbox automatic sign-in. If you are experiencing problems, please send in-app feedback so we can analyze your sessions and work on a fix.
We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.
We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam. We are working on making the game available again as soon as possible.
We are aware that some users might experience intermittent Call of Duty HQ game crashes during various game modes loading.
We are currently working to resolve an issue affecting Baldur's Gate 3. We will make them available to play as soon as the issue is resolved.
Investigating - We are looking into problems launching Throne & Liberty. For now the game is in maintenance.
We are looking into problems launching Throne & Liberty. For now the game is in maintenance.
Lost Ark is in maintenance and is unavailable for play.
We are investigating resolution and language issues with Fortnite that can affect some GeForce NOW users.
The Finals is currently not available to play on Free memberships and some GFNA servers. We are investigating a fix for the game.
We are aware that some users might experience an issue launching XBOX games on GeForce NOW. We are working to address this issue.
We are investigating Apex Legends launch issue on Steam. Steam players can currently launch EA App version of the game.
We are experiencing a delay in applying the latest patch for Wuthering Waves. We are working on making the game available again as soon as possible.
We are currently working to resolve an issue launching THRONE AND LIBERTY. We will make the game available to play as soon as the issue is resolved.
We are currently investigating and will provide updates.
We are currently investigating an issue with launching EA games on GeForce NOW. We are working on making games available again as soon as possible.
We are aware of S.T.A.L.K.E.R. 2: Heart of Chornobyl launch issues during shaders compilation that might affect some users on GeForce NOW and regular gaming PCs.
NVIDIA GeForce NOW US Central
Acquia Drupal Cloud UI
We have identified the cause around the issue resulting in Cloud Action Tab failing to load for end users. We are currently working towards providing a resolution around the same. We will provide updates as soon as they are available.
Hostinger Website Builder
Ecommerce
Due to an ongoing issue in the website builder, invoice, email preview, and gift card generation are not working.
fi2.lagoon
During a pre-upgrade check for the upgrade of the development environments to MySQL 8 we identified a technical requirement that we need to test further before we do the upgrade. Therefore we will not be upgrading the development environments during today's maintenance windows.
ch4.lagoon
During a pre-upgrade check for the upgrade of the development environments to MySQL 8 we identified a technical requirement that we need to test further before we do the upgrade. Therefore we will not be upgrading the development environments during today's maintenance windows.
