Nexcess Status
Real-time updates of Nexcess issues and outages
Nexcess status is Partially Degraded Service
Nexcess Support Services
Tickets
Nexcess Platform Operations
Platform Updates / Other
Nexcess Customer Portal
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Active Incidents
We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected.
Our team is actively investigating the issue. We will share additional updates as they become available.
If you need immediate assistance, please submit your request through the portal or contact us via chat.
We appreciate your patience and understanding as we work to restore normal service. Thank you.
Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.nexcess.net/ Email: [email protected]
We will continue to share updates as these enhancements are completed.
Recently Resolved Incidents
Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.
We are actively working on this and will keep this space updated as we make progress.
Nexcess Outage Survival Guide
Nexcess Components
Nexcess Support Services
Tickets
We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected.
Our team is actively investigating the issue. We will share additional updates as they become available.
If you need immediate assistance, please submit your request through the portal or contact us via chat.
We appreciate your patience and understanding as we work to restore normal service. Thank you.
Phones
Chats
Help Center
Nexcess Platform Operations
Web Services
DNS
SSH/FTP
MySQL
InterWorx Control Panel
Cluster / NFS
Platform Updates / Other
Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.nexcess.net/ Email: [email protected]
We will continue to share updates as these enhancements are completed.
Nexcess Managed Wordpress
Wordpress Core Updates
Wordpress Plugin Updates via Visual Compare
Nexcess Cloud
us-midwest-1
us-west-1
uk-south-2
nl-west-1
au-south-1
us-midwest-2
Nexcess Cloud Container Services
us-midwest-1
us-west-1
uk-south-2
nl-west-1
au-south-1
us-midwest-2
Nexcess Global DNS
Nexcess Customer Portal
Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.
We are actively working on this and will keep this space updated as we make progress.