Nexcess Status

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

Resolved: This incident has been resolved.

Monitoring: Our engineers have successfully recovered the service on the impacted cloudhost.

We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.

Identified: The issue has been identified, and our teams are actively working toward a resolution.

We will provide further updates as more information becomes available. Thank you for your patience.

Investigating: We are currently investigating a service-impacting issue affecting the server cloudhost-1189763.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible.

We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.

Resolved: The security updates have been applied across our fleet.

Identified: Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.

Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.

We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

Investigating: Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.

We will be sending communications to any affected customers as we work to apply the necessary mitigations.

Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.