Nexcess Status

Resolved: This incident has been resolved.

Monitoring: Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

Investigating: We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at [email protected] or via chat on the website (nexcess.net).

Resolved: We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.

This incident has now been resolved.

We sincerely appreciate your patience and understanding throughout the process.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.

Investigating: The emergency maintenance on the underlying hardware for cloudhost-3261933.us-midwest-1.nxcli.net has been completed.

All services are now operating normally. If you experience any issues, don't hesitate to contact our support team via live chat or ticket.

Investigating: Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-3261933.us-midwest-1.nxcli.net

Websites configured on these cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need help, have questions, or have concerns. You can connect with us through the following channels:

• Live Chat via Customer Portal: https://my.nexcess.net/
• Email: [email protected]

We appreciate your understanding and patience as we work to provide you with a better service.