Nexcess Status

Resolved: The mitigation measures implemented by our Engineering and Networking teams have successfully stabilized the environment. We have not observed any further issues following the fix, and all systems and services are currently operating normally.

If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Monitoring: Our Engineering and Networking teams are continuing to implement mitigation measures and are actively working to mitigate elevated traffic levels impacting the environment. Systems are currently stable, though slight latency may still be experienced while conditions continue to normalize.

We will continue to closely monitor the environment to ensure stability and confirm that services remain operating normally.

Monitoring: Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize.

We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

Monitoring: Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize.

We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

Investigating: Our engineering and Networking teams are continuing to investigate the issue affecting servers in the UK South 2 region. We are currently observing intermittent connectivity latency, which may cause sites and servers to respond slowly and impact connectivity. The containers and APIs configured on customer sites might fail to connect. The team is actively working to identify the root cause and restore normal service as quickly as possible.

We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

Investigating: We are currently investigating a connectivity issue affecting servers in the UK South 2 region and internal DNS resolvers. This may result in DNS resolution failures and impact connectivity to containers and APIs configured on customer sites. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.

Need help? You can chat with us or create a ticket through my.nexcess.net.

We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

Resolved: We have not observed any further issues since implementing the fix. The environment remains stable.

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/ Email: [email protected]

Monitoring: Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored.

We are continuing to monitor the environment to ensure stability and will provide further updates if needed.

Identified: Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored.

We are continuing to monitor the environment to ensure stability and will provide further updates if needed.

Identified: We have identified the cause of the issue affecting the ClamAV service. A recent malware signature update introduced an invalid entry in the ClamAV signature database, which can prevent the clamd service from restarting successfully.

Our team is currently applying a signature database refresh on affected servers to remove the invalid entry and restore normal operation of the ClamAV service.

We are currently applying this fix across all affected servers and will provide another update once the process is completed.

Investigating: We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix.

This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

Resolved: We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability across our managed fleet.

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/ Email: [email protected]

Investigating: We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing our environment to assess any potential impact and determine whether any systems/customer sites may be affected.

We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/ Email: Nexcess Support

Resolved: The mitigation measures implemented by our Engineering and Networking teams have successfully stabilized the environment. We have not observed any further issues following the fix, and all systems and services are currently operating normally.

If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Monitoring: Our Engineering and Networking teams are continuing to implement mitigation measures and are actively working to mitigate elevated traffic levels impacting the environment. Systems are currently stable, though slight latency may still be experienced while conditions continue to normalize.

We will continue to closely monitor the environment to ensure stability and confirm that services remain operating normally.

Monitoring: Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize.

We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

Monitoring: Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize.

We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

Investigating: Our engineering and Networking teams are continuing to investigate the issue affecting servers in the UK South 2 region. We are currently observing intermittent connectivity latency, which may cause sites and servers to respond slowly and impact connectivity. The containers and APIs configured on customer sites might fail to connect. The team is actively working to identify the root cause and restore normal service as quickly as possible.

We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

Investigating: We are currently investigating a connectivity issue affecting servers in the UK South 2 region and internal DNS resolvers. This may result in DNS resolution failures and impact connectivity to containers and APIs configured on customer sites. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.

Need help? You can chat with us or create a ticket through my.nexcess.net.

We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

Resolved: The issue affecting a subset of servers in our US-Midwest-2 Data Center has been resolved. Our Engineering team has confirmed that services are operating normally.

If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Investigating: Our Engineering team has identified the cause of the service interruption affecting a subset of servers in our US-Midwest-2 Data Center. The team is actively working to implement a resolution and restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.

Investigating: We are currently investigating a service interruption affecting servers in our US-Midwest-2 Data Center. Our dedicated Engineering teams are engaged and are working to restore service as quickly as possible. We will provide further updates as they become available.

Affected services :

cloudhost-4428571.us-midwest-2.nxcli.net cloudhost-4486445.us-midwest-2.nxcli.net cloudhost-4428478.us-midwest-2.nxcli.net cloudhost-4486490.us-midwest-2.nxcli.net

If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.