Nexcess Status

Monitoring: Our team has successfully implemented a security patch addressing CVE-2025-54236 across affected Magento environments.

The deployment was performed in a phased and controlled manner to ensure platform stability and minimize potential disruption. All systems are being closely monitored to verify successful patch application and confirm continued service reliability.

If you have any concerns or believe your site may not yet have received the patch, our support team is happy to review and confirm your environment’s status. In the unlikely event that additional action is needed, we’ll apply the patch manually and ensure your site remains secure.

We will continue to monitor the environment and provide further updates as needed.

Identified: Our team is actively involved in applying the necessary security patches across all affected Magento environments as part of the ongoing remediation for CVE-2025-54236.

Patch deployment is continuing in a phased and controlled manner to ensure a smooth rollout and maintain platform stability. We are closely monitoring all systems during this process to confirm successful application and verify that no customer impact occurs.

Further updates will be provided as progress continues.

Identified: We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.

This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.

No customer downtime is expected during this process

For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html

Resolved: The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.

Monitoring: A fix has been implemented, which has resolved the issues with the portal login. We are currently monitoring the results to ensure stability.

Investigating: We are currently investigating issues affecting the Nexcess Client Portal login. Our engineering team is actively working to identify the cause and restore full availability as quickly as possible.

We will provide updates as soon as more information becomes available.

We appreciate your patience and understanding during this time. If you have any questions or need assistance, please reach out via live chat or by opening a support case.