OpenGov Status
Real-time updates of OpenGov issues and outages
OpenGov status is Partially Degraded Service
OpenGov Budgeting & Performance
OpenGov Procurement
OpenGov Asset Management (formerly Cartegraph)
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Active Incidents
We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Recently Resolved Incidents
We are currently investigating this issue.
We are looking into an issue that prevents users from uploading documents to contracts in the Procurement vendor portal.
Between September 29, 2026 and October 1, 2026, when a status change in proposals was made, notification emails were sent to customers using the incorrect subject line. All email subject lines contained: City of Alamogordo - Proposal Status Changed.
Engineering & Security teams have confirmed that impacted customers did not have links to other entity data exposed. This defect only relates to the incorrect subject line in the email. The engineering team has identified a fix and this will be deployed today.
OpenGov Outage Survival Guide
OpenGov Components
OpenGov Budgeting & Performance
Between September 29, 2026 and October 1, 2026, when a status change in proposals was made, notification emails were sent to customers using the incorrect subject line. All email subject lines contained: City of Alamogordo - Proposal Status Changed.
Engineering & Security teams have confirmed that impacted customers did not have links to other entity data exposed. This defect only relates to the incorrect subject line in the email. The engineering team has identified a fix and this will be deployed today.
OpenGov Reporting & Transparency
OpenGov Financials
OpenGov Procurement
We are currently investigating this issue.
We are looking into an issue that prevents users from uploading documents to contracts in the Procurement vendor portal.
OpenGov Tax & Revenue (formerly iGovServices)
OpenGov Permitting & Licensing
OpenGov Asset Management (formerly Cartegraph)
We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.