OpenGov Status
Real-time updates of OpenGov issues and outages
OpenGov status is Operational
OpenGov Procurement
OpenGov Asset Management (formerly Cartegraph)
OpenGov Platform
Lior Grossman
Maker of StatusSight
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Active Incidents
We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Recently Resolved Incidents
We’re aware of an issue causing intermittent slowness and errors for some users. Service has improved, and our team is monitoring the situation closely.
We’re aware of an issue where the Autofill option (powered by OG Assist) can’t pull coverage details from uploaded Certificates of Insurance. The documents still upload and show in the preview as expected. Our team is investigating. Until this is resolved, you can enter coverage details by hand.
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OpenGov Components
OpenGov Budgeting & Performance
OpenGov Reporting & Transparency
OpenGov Financials
OpenGov Procurement
We’re aware of an issue where the Autofill option (powered by OG Assist) can’t pull coverage details from uploaded Certificates of Insurance. The documents still upload and show in the preview as expected. Our team is investigating. Until this is resolved, you can enter coverage details by hand.
OpenGov Tax & Revenue (formerly iGovServices)
OpenGov Permitting & Licensing
OpenGov Asset Management (formerly Cartegraph)
We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
OpenGov Open Data
OpenGov Community Feedback (formerly Open Town Hall)
OpenGov Help Center
OpenGov Platform
FTP
Integration Services
OpenGov Platform
We’re aware of an issue causing intermittent slowness and errors for some users. Service has improved, and our team is monitoring the situation closely.