Ironclad Contract Management status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

PDF -> docx conversion errors impacting Editor and Jurist on EU1
Started 10 Mar 2026 19:20:46 (3 days ago), still ongoing
Minor Incident
Monitoring
Workflows

We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.

Recently Resolved Incidents

Issues with PDF Documents
Started 9 Mar 2026 19:33:03 (4 days ago), resolved 9 Mar 2026 20:18:06 (4 days ago)
Major Incident
Resolved
Workflows
Workflows
Repository
Repository

We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

Ironclad Contract Management Outage Survival Guide

A step-by-step guide to help you survive a Ironclad Contract Management outage
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    Ironclad Contract Management Components

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    Ironclad Contract Management North America (NA1)

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    Issues with PDF Documents
    Started 9 Mar 2026 19:33:03 (4 days ago), resolved 9 Mar 2026 20:18:06 (4 days ago)
    Major Incident
    Resolved
    Workflows
    Workflows
    Repository
    Repository

    We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

    Repository
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    Issues with PDF Documents
    Started 9 Mar 2026 19:33:03 (4 days ago), resolved 9 Mar 2026 20:18:06 (4 days ago)
    Major Incident
    Resolved
    Workflows
    Workflows
    Repository
    Repository

    We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

    Ironclad Contract Management Europe (EU1)

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    Issues with PDF Documents
    Started 9 Mar 2026 19:33:03 (4 days ago), resolved 9 Mar 2026 20:18:06 (4 days ago)
    Major Incident
    Resolved
    Workflows
    Workflows
    Repository
    Repository

    We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

    PDF -> docx conversion errors impacting Editor and Jurist on EU1
    Started 10 Mar 2026 19:20:46 (3 days ago), still ongoing
    Minor Incident
    Monitoring
    Workflows

    We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.

    Repository
    Fri 6
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    Sun 8
    Mon 9
    Tue 10
    Wed 11
    Thu 12
    now
    Issues with PDF Documents
    Started 9 Mar 2026 19:33:03 (4 days ago), resolved 9 Mar 2026 20:18:06 (4 days ago)
    Major Incident
    Resolved
    Workflows
    Workflows
    Repository
    Repository

    We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

    Ironclad Contract Management Ironclad Dependencies

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    mailgun API
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    Google Apps Drive
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    Box Uploads/Downloads
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    mailgun Outbound Delivery
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    mailgun Inbound email processing
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    Google Cloud Platform Google Cloud Storage
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    Ironclad Dependencies
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    Google Cloud Platform Google Cloud SQL
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    Google Cloud Platform Google Kubernetes Engine
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    Google Cloud Platform Cloud Key Management Service
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