Docusign Status

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 12:00 AM UTC until 2025-05-7 11:20 PM UTC.

Monitoring: We are continuing to monitor for further issues. The next update will be tomorrow morning.

Monitoring: A fix has been implemented and we are verifying the results.

Identified: We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Monitoring: A fix has been implemented and we are monitoring the results. The next update will be in a few hours.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating reports of some users unable to upload Microsoft Word documents.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 12:00 AM UTC until 2025-05-7 11:20 PM UTC.

Monitoring: We are continuing to monitor for further issues. The next update will be tomorrow morning.

Monitoring: A fix has been implemented and we are verifying the results.

Identified: We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Monitoring: A fix has been implemented and we are monitoring the results. The next update will be in a few hours.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 12:00 AM UTC until 2025-05-7 11:20 PM UTC.

Monitoring: We are continuing to monitor for further issues. The next update will be tomorrow morning.

Monitoring: A fix has been implemented and we are verifying the results.

Identified: We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Monitoring: A fix has been implemented and we are monitoring the results. The next update will be in a few hours.

Investigating: We continue to actively investigate the issue and have made progress in narrowing down the cause.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced latency or errors from 2025-05-07 03:36 PM UTC until 2025-05-07 05:42 PM UTC.

Identified: Some CLM users in NA11 may experience intermittent latency or errors when using Search. We have identified the problem and are working on a resolution.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-05-09 07:40 PM UTC until 2025-05-09 09:04 UTC.

Identified: We have identified the problem and a fix is underway.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-05-06 06:21 PM UTC until 2025-05-06 08:08 PM UTC.

Identified: The team has identified the cause of the impact and is working on a resolution.

Investigating: We are investigating reports in Rooms that tags added to forms are not persisted when adding to an envelope.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-05-06 06:21 PM UTC until 2025-05-06 08:08 PM UTC.

Identified: The team has identified the cause of the impact and is working on a resolution.

Investigating: We are investigating reports in Rooms that tags added to forms are not persisted when adding to an envelope.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-05-06 06:21 PM UTC until 2025-05-06 08:08 PM UTC.

Identified: The team has identified the cause of the impact and is working on a resolution.

Investigating: We are investigating reports in Rooms that tags added to forms are not persisted when adding to an envelope.