Docusign Status

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating the issue.

Resolved: Clients should no longer experience issues with tabs being automatically deleted during envelope creation.

If issues persist, clients are advised to log out and log back in.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Temporary Workaround

Customers can switch back to the old User Interface by following these steps:

Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Users may have experienced reporting data delays.

Identified: We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

Identified: We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

Identified: The issue has been identified and a fix is being scheduled.

Investigating: We are currently investigating this issue.