Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Postmortem: # RCA for Docusign eSign Australia Service Disruption on May 8, 2026

Article Title:

RCA for Docusign eSign Australia Service Disruption on Month 8, 2026

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Impact Summary:

Customers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing.

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Cause:

An unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.

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Resolution:

Application traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC

Monitoring: We have implemented a mitigation and are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 05:22 PM UTC until 2026-05-12 07:59 PM UTC.

Investigating: We are currently investigating this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: This incident has now been resolved.

Monitoring: A fix has been implemented and we are observing telemetry to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: This incident has now been resolved.

Monitoring: A fix has been implemented and we are observing telemetry to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

Identified: Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.

Monitoring: Our engineering teams have deployed a fix and we are now monitoring to validate.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Further investigation with our engineering teams is underway to fully resolve this issue.