Docusign status is Partially Degraded Service

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Some Document Generation customers are being redirected to the CLM home page (Incident 5384)
Started 14 Jul 2026 20:48:24 (48 minutes ago), still ongoing
Minor Incident
Investigating
NA11

We are actively investigating this issue.

Recently Resolved Incidents

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
Minor Incident
Resolved
AU
CA
EU
JP1
NA1
More...

LexisNexis has been made aware of the issue and are currently investigating.

Some customers may not able to open any CLM documents (Incident 5375)
Started 13 Jul 2026 19:55:31 (1 day ago), resolved 13 Jul 2026 20:19:29 (1 day ago)
Minor Incident
Resolved
EU11
EU21

We have identified the issue and a fix is being implemented.

Errors accessing the sending web application (Incident 5334)
Started 7 Jul 2026 20:55:23 (7 days ago), resolved 9 Jul 2026 17:22:09 (5 days ago)
Minor Incident
Resolved
NA1
NA2
NA3
NA4

A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

Powerforms Intermittently Not Loading (Incident 5345)
Started 8 Jul 2026 21:46:45 (6 days ago), resolved 8 Jul 2026 21:47:03 (6 days ago)
Minor Incident
Resolved
DEMO

We are actively investigating this issue.

Docusign Outage Survival Guide

A step-by-step guide to help you survive a Docusign outage
NaN%

    Docusign Components

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    Docusign eSignature

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    AU
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    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    CA
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    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    EU
    Tue 7
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    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    FedRAMP
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    JP1
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    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    NA1
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    now
    Errors accessing the sending web application (Incident 5334)
    Started 7 Jul 2026 20:55:23 (7 days ago), resolved 9 Jul 2026 17:22:09 (5 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4

    A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    NA2
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    Sun 12
    Mon 13
    now
    Errors accessing the sending web application (Incident 5334)
    Started 7 Jul 2026 20:55:23 (7 days ago), resolved 9 Jul 2026 17:22:09 (5 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4

    A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    NA3
    Tue 7
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    Mon 13
    now
    Errors accessing the sending web application (Incident 5334)
    Started 7 Jul 2026 20:55:23 (7 days ago), resolved 9 Jul 2026 17:22:09 (5 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4

    A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    NA4
    Tue 7
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    Sun 12
    Mon 13
    now
    Errors accessing the sending web application (Incident 5334)
    Started 7 Jul 2026 20:55:23 (7 days ago), resolved 9 Jul 2026 17:22:09 (5 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4

    A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    USFED
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    DEMO
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    Mon 13
    now
    Powerforms Intermittently Not Loading (Incident 5345)
    Started 8 Jul 2026 21:46:45 (6 days ago), resolved 8 Jul 2026 21:47:03 (6 days ago)
    Minor Incident
    Resolved
    DEMO

    We are actively investigating this issue.

    Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
    Started 14 Jul 2026 17:09:21 (4 hours ago), resolved 14 Jul 2026 19:08:44 (2 hours ago)
    Minor Incident
    Resolved
    AU
    CA
    EU
    JP1
    NA1
    More...

    LexisNexis has been made aware of the issue and are currently investigating.

    Docusign CLM

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    EU11
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    Some customers may not able to open any CLM documents (Incident 5375)
    Started 13 Jul 2026 19:55:31 (1 day ago), resolved 13 Jul 2026 20:19:29 (1 day ago)
    Minor Incident
    Resolved
    EU11
    EU21

    We have identified the issue and a fix is being implemented.

    EU21
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    Thu 9
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    Sat 11
    Sun 12
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    now
    Some customers may not able to open any CLM documents (Incident 5375)
    Started 13 Jul 2026 19:55:31 (1 day ago), resolved 13 Jul 2026 20:19:29 (1 day ago)
    Minor Incident
    Resolved
    EU11
    EU21

    We have identified the issue and a fix is being implemented.

    NA11
    Tue 7
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    Thu 9
    Fri 10
    Sat 11
    Sun 12
    Mon 13
    now
    Some Document Generation customers are being redirected to the CLM home page (Incident 5384)
    Started 14 Jul 2026 20:48:24 (48 minutes ago), still ongoing
    Minor Incident
    Investigating
    NA11

    We are actively investigating this issue.

    NA21
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    S1.US
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    S2.US
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    S1.EU
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    S1
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    US13
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    UAT NA11
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    DEMO S1
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    Docusign Trusted Service Provider

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    PROD
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    Docusign Rooms

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    Docusign Forms

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    Docusign Insight

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    EU.C
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    DEMO
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    Docusign Corporate

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    Akamai Global Traffic Management
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    Spreedly Core Transactional API
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