Docusign status is Operational

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NA1
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NA2
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NA3
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NA4
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CA
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AU
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EU
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
Minor Incident
Resolved
NA1
NA2
NA3
NA4
CA
More...

Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
Minor Incident
Resolved
NA1
NA2
NA3
NA4
CA
More...

We are currently investigating this issue.

Docusign Outage Survival Guide

A step-by-step guide to help you survive a Docusign outage
NaN%

    Docusign Components

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    Docusign eSignature

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    NA1
    Fri 22
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    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    NA2
    Fri 22
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    Tue 26
    Wed 27
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    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    NA3
    Fri 22
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    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    NA4
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    Tue 26
    Wed 27
    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    CA
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    Tue 26
    Wed 27
    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    AU
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    Tue 26
    Wed 27
    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    EU
    Fri 22
    Sat 23
    Sun 24
    Mon 25
    Tue 26
    Wed 27
    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    DEMO
    Fri 22
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    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    FedRAMP
    Fri 22
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    now
    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    USFED
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    now
    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    JP
    Fri 22
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    Sun 24
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    Thu 28
    now
    Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
    Started 27 May 2026 01:04:08 (3 days ago), resolved 28 May 2026 01:42:49 (2 days ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    We are currently investigating this issue.

    Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
    Started 28 May 2026 14:51:59 (23 hours ago), resolved 28 May 2026 16:29:35 (21 hours ago)
    Minor Incident
    Resolved
    NA1
    NA2
    NA3
    NA4
    CA
    More...

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

    Docusign CLM

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    NA11
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    NA21
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    US11
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    US12
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    EU11
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    EU21
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    US13
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    UAT NA11
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    S1
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    DEMO S1
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    S2
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    S1.US
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    S2.US
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    S1.EU
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    S1.AU
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    Docusign Trusted Service Provider

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    EU Trusted Service Provider
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    EU Trusted Service Provider (Demo)
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    Docusign Rooms

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    DEMO
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    East US
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    East US 2
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    Docusign Forms

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    North Central
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    East US
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    East US 2
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    Docusign Notary

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    Docusign Insight

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    Europe West
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    Europe North
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    Europe Central
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    North America West
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    North America Northeast
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    North America East
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    North America Central
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    Docusign Corporate

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    Headquarters
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    Customer Support
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    Learning Portal
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    Docusign Third Party Services

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    Docusign.com Hosting
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    Salesforce
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    AWS ec2-us-west-2
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    Akamai Global Traffic Management
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    Spreedly Core Transactional API
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    Stay ahead of Docusign outages
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