Docusign Status: check for Docusign outages and issues

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See all 47 Docusign components

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Active Incidents

Some CLM NA21 customers may experience errors when attempting to login, load pages, or make API calls (DIRCA-2794)

Started 16 Jun 2025 19:21:04 (6 days ago), resolved 16 Jun 2025 21:02:29 (6 days ago)

Major Incident

Postmortem

NA21

We are currently investigating this issue.

Postmortem: ## RCA for CLM NA21 Service Disruption on June 16, 2025

Impact Summary:

Some CLM NA21 customers may have been unable to login, perform various document operations, or execute workflow requests from June 16, 2025 01:50 PM UTC to 08:53 PM UTC.

Cause:

As a result of planned SQL database maintenance, an unexpected issue occurred that disrupted data replication that supports login and workflow transactions. The replication state was determined to be unrecoverable without manual intervention.

Resolution:

All maintenance was halted, and data replication was recovered by reducing traffic to the SQL database for the synchronization operation to complete successfully.

We are reviewing our maintenance procedures to improve validation steps and reduce detection and mitigation time in the future.

17 Jun 2025 18:21:11 (5 days ago)

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-16 01:50 PM UTC until 2025-06-16 08:53 PM UTC. Customers who experienced failed workflows may have to restart them based on business need.

16 Jun 2025 21:02:29 (6 days ago)

Monitoring: At this point users in NA21 should be able to login and access most CLM functionality. Some users may still experience errors when running workflows. We are continuing to work on resolution of the workflow issue.

16 Jun 2025 19:38:53 (6 days ago)

Monitoring: A fix has been implemented and we are seeing improvements. We will continue to monitor and will update once we are fully resolved.

16 Jun 2025 19:21:04 (6 days ago)

Identified: We continue to work on resolving the issue.

16 Jun 2025 17:45:42 (6 days ago)

Identified: The issue has been identified and we are working on resolving the problem.

16 Jun 2025 15:54:50 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 15:08:37 (6 days ago)

Investigating: We are currently investigating this issue.

16 Jun 2025 14:37:50 (6 days ago)

See all updates

Customers may see failures with document operations

Started 18 Jul 2024 23:42:31 (11 months ago), still ongoing

Major Incident

Investigating

NA11

We are currently investigating this issue.

Recently Resolved Incidents

EU eSign: Some users may experience increased latency or errors when sending or using connect (DIRCA-2821)

Started 20 Jun 2025 19:41:03 (2 days ago), resolved 20 Jun 2025 20:28:14 (2 days ago)

Minor Incident

Resolved

We are currently investigating this issue.

See all updates

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Docusign Components

Docusign

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Docusign eSignature

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EU eSign: Some users may experience increased latency or errors when sending or using connect (DIRCA-2821)

Started 20 Jun 2025 19:41:03 (2 days ago), resolved 20 Jun 2025 20:28:14 (2 days ago)

Minor Incident

Resolved

We are currently investigating this issue.

See all updates

DEMO

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FedRAMP

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Docusign CLM

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NA11

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Customers may see failures with document operations

Started 18 Jul 2024 23:42:31 (11 months ago), still ongoing

Major Incident

Investigating

NA11

We are currently investigating this issue.

NA21

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Some CLM NA21 customers may experience errors when attempting to login, load pages, or make API calls (DIRCA-2794)

Started 16 Jun 2025 19:21:04 (6 days ago), resolved 16 Jun 2025 21:02:29 (6 days ago)

Major Incident

Postmortem

NA21

We are currently investigating this issue.

Postmortem: ## RCA for CLM NA21 Service Disruption on June 16, 2025

Impact Summary:

Some CLM NA21 customers may have been unable to login, perform various document operations, or execute workflow requests from June 16, 2025 01:50 PM UTC to 08:53 PM UTC.

Cause:

Resolution:

All maintenance was halted, and data replication was recovered by reducing traffic to the SQL database for the synchronization operation to complete successfully.

We are reviewing our maintenance procedures to improve validation steps and reduce detection and mitigation time in the future.

17 Jun 2025 18:21:11 (5 days ago)

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-16 01:50 PM UTC until 2025-06-16 08:53 PM UTC. Customers who experienced failed workflows may have to restart them based on business need.

16 Jun 2025 21:02:29 (6 days ago)

16 Jun 2025 19:38:53 (6 days ago)

Monitoring: A fix has been implemented and we are seeing improvements. We will continue to monitor and will update once we are fully resolved.

16 Jun 2025 19:21:04 (6 days ago)

Identified: We continue to work on resolving the issue.

16 Jun 2025 17:45:42 (6 days ago)

Identified: The issue has been identified and we are working on resolving the problem.

16 Jun 2025 15:54:50 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 15:08:37 (6 days ago)

Investigating: We are currently investigating this issue.

16 Jun 2025 14:37:50 (6 days ago)

See all updates

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Akamai Global Traffic Management

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Spreedly Core Transactional API

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Docusign Status

Real-time updates of Docusign issues and outages

Docusign status is Operational

EU

NA11

NA21

Active Incidents

Impact Summary:

Cause:

Resolution:

Recently Resolved Incidents

Docusign Outage Survival Guide

Docusign Components

Docusign eSignature

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Docusign CLM

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Impact Summary:

Cause:

Resolution:

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