Docusign Status

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Investigating: We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Resolved: This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.

Identified: Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

Resolved: This incident has been resolved.

Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We continue to investigate. The latency is intermittent.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Users may have experienced reporting data delays.

Identified: We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

Identified: We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

Identified: The issue has been identified and a fix is being scheduled.

Investigating: We are currently investigating this issue.