Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Postmortem: # RCA for Docusign eSign Australia Service Disruption on May 8, 2026

Article Title:

RCA for Docusign eSign Australia Service Disruption on Month 8, 2026

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Impact Summary:

Customers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing.

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Cause:

An unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.

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Resolution:

Application traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.

Resolved: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC

Monitoring: We have implemented a mitigation and are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

Resolved: Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

Investigating: Additional teams have been engaged to triage this issue.

Investigating: A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.