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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

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MDM Customer 360 SaaS

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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

Mon 16

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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Operational Insights

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PC2CDI Modernization Service

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Platform Services

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Cloud Data Access Management

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Informatica Intelligent Cloud Services IICS NA East 2 Services

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Advanced Serverless

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B2B Gateway

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CLAIRE GPT

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Cloud API Manager

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Cloud Application Integration

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Cloud Data Integration

Sun 15

Mon 16

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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

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MDM Customer 360 SaaS

Sun 15

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now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Operational Insights

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Sun 15

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now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

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Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

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now

Cloud Data Access Management

Sun 15

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Wed 18

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now

Informatica Intelligent Cloud Services IICS US West 3 Services

Sun 15

Mon 16

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now

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

Mon 16

Tue 17

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Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

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now

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Sun 15

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Sun 15

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Sun 15

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now

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Sun 15

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now

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Sun 15

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now

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Sun 15

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now

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Sun 15

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now

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Sun 15

Mon 16

Tue 17

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Thu 19

Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

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now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Operational Insights

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Sun 15

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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

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MDM Customer 360 SaaS

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Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

ModelServe

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

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now

Platform Services

Sun 15

Mon 16

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Cloud Data Access Management

Sun 15

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Informatica Intelligent Cloud Services IICS US East 6 Services

Sun 15

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Advanced Data Integration

Sun 15

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Sun 15

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now

CLAIRE GPT

Sun 15

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now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Cloud API Manager

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

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now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

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now

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Sun 15

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Wed 18

Thu 19

Fri 20

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now

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Sun 15

Mon 16

Tue 17

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Thu 19

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now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Intermittent service failures and UI access issues seen on all AWS US PODs.

Started 16 Jun 2025 04:41:13 (6 days ago), resolved 16 Jun 2025 13:41:23 (6 days ago)

Major Incident

Postmortem

Cloud Data Integration

More...

We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

Postmortem: INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC

Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15

20 Jun 2025 23:12:19 (2 days ago)

Resolved: This incident has been resolved.

16 Jun 2025 13:41:23 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy. How to restart agent services: Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server Windows: https://knowledge.informatica.com/s/article/000190627

We will continue to monitor executions and update the status page.

16 Jun 2025 11:44:15 (6 days ago)

Monitoring: The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.

If there are any further concerns, please reach out to Informatica Global Customer Support.

16 Jun 2025 11:18:45 (6 days ago)

Monitoring: Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs. We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates. If there are specific queries, please reach out to Informatica Global Customer Support

16 Jun 2025 09:55:46 (6 days ago)

Monitoring: We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue. Kindly follow our status page for further updates.

16 Jun 2025 09:26:24 (6 days ago)

Monitoring: Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy. However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.

Please reach out to Informatica Customer Support for any further queries.

16 Jun 2025 08:57:46 (6 days ago)

Monitoring: The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once. We will continue to monitor the issue from our end.

16 Jun 2025 07:07:00 (6 days ago)

Investigating: The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.

In the interim if you are still noticing issue, please try restarting the secure agent services.

16 Jun 2025 06:35:09 (6 days ago)

Investigating: We are continuing to investigate this issue.

16 Jun 2025 04:58:23 (6 days ago)

Investigating: We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs. Our team is currently investigating the issue.

REFIDCTP-368832

16 Jun 2025 04:41:13 (6 days ago)

See all updates

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

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Sun 15

Mon 16

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Sun 15

Mon 16

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Sun 15

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Sun 15

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now

API Center

Sun 15

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Cloud Data Access Management

Sun 15

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Wed 18

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Sun 15

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Sun 15

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now

Advanced Serverless

Sun 15

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now

B2B Gateway

Sun 15

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Cloud API Manager

Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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now

Cloud Hosted Agent

Sun 15

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Tue 17

Wed 18

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Sun 15

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Tue 17

Wed 18

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Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

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Sun 15

Mon 16

Tue 17

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now

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Sun 15

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Sun 15

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now

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Sun 15

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Tue 17

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now

Metadata Command Center

Sun 15

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Tue 17

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now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

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PC2CDI Modernization Service

Sun 15

Mon 16

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Sun 15

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Sun 15

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Sun 15

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Cloud Data Access Management

Sun 15

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Sun 15

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Sun 15

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Advanced Serverless

Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

Mon 16

Tue 17

Wed 18

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Sun 15

Mon 16

Tue 17

Wed 18

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Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

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Sun 15

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now

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Sun 15

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Sun 15

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now

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Sun 15

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Metadata Command Center – Asia Pacific

Sun 15

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Thu 19

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now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

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Fri 20

Sat 21

now

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Sun 15

Mon 16

Tue 17

Wed 18

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PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

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Sun 15

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Cloud Data Access Management

Sun 15

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Wed 18

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CLAIRE GPT

Sun 15

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Cloud Data Access Management

Sun 15

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Sun 15

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Cloud API Manager

Sun 15

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Sun 15

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Cloud Data Integration

Sun 15

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Advanced Data Integration

Sun 15

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Cloud Data Quality

Sun 15

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now

Cloud Hosted Agent

Sun 15

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Wed 18

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Cloud Integration Hub

Sun 15

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Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

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now

MDM Customer 360 SaaS

Sun 15

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now

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Sun 15

Mon 16

Tue 17

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now

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Sun 15

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Tue 17

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now

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Sun 15

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now

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Sun 15

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Tue 17

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now

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Sun 15

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Sun 15

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Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

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API Center

Sun 15

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Cloud Data Access Management

Sun 15

Mon 16

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Wed 18

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Sun 15

Mon 16

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PC2CDI Modernization Service

Sun 15

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Sun 15

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Informatica Intelligent Cloud Services IICS AP East 2 Azure Services

Sun 15

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Sun 15

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Cloud API Manager

Sun 15

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Sun 15

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Sun 15

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Advanced Data Integration

Sun 15

Mon 16

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Sun 15

Mon 16

Tue 17

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Sun 15

Mon 16

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Wed 18

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Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

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Sun 15

Mon 16

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now

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Sun 15

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now

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Sun 15

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now

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Sun 15

Mon 16

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now

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Sun 15

Mon 16

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Platform Services

Sun 15

Mon 16

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Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

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Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

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Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

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Wed 18

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now

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Sun 15

Mon 16

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PC2CDI Modernization Service

Sun 15

Mon 16

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Sun 15

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API Center

Sun 15

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Sun 15

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Sun 15

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B2B Gateway

Sun 15

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Cloud API Manager

Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Cloud Hosted Agent

Sun 15

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Wed 18

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Sun 15

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Wed 18

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Sun 15

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now

All Services

Sun 15

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now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

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now

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Sun 15

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Tue 17

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now

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Sun 15

Mon 16

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now

MDM Customer 360 SaaS

Sun 15

Mon 16

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Sun 15

Mon 16

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now

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Sun 15

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Sun 15

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now

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Sun 15

Mon 16

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Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

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now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

API Center

Sun 15

Mon 16

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Wed 18

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now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

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Wed 18

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PC2CDI Modernization Service

Sun 15

Mon 16

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Sun 15

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Sun 15

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Sun 15

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Advanced Data Integration

Sun 15

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now

B2B Gateway

Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

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Sun 15

Mon 16

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Sun 15

Mon 16

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

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Sun 15

Mon 16

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now

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Sun 15

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Sun 15

Mon 16

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now

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Sun 15

Mon 16

Tue 17

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now

Metadata Command Center

Sun 15

Mon 16

Tue 17

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Sat 21

now

Operational Insights

Sun 15

Mon 16

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Wed 18

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PC2CDI Modernization Service

Sun 15

Mon 16

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Sun 15

Mon 16

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Sun 15

Mon 16

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Sun 15

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Sun 15

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Informatica Intelligent Cloud Services Data Governance Catalog & Quality Cloud

Sun 15

Mon 16

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Cloud Data Quality Radar

Sun 15

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

Mon 16

Tue 17

Wed 18

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now

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Sun 15

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Wed 18

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now

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Sun 15

Mon 16

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Sun 15

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now

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Sun 15

Mon 16

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Wed 18

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now

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Sun 15

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Wed 18

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now

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Sun 15

Mon 16

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Sun 15

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Tue 17

Wed 18

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now

Metadata Command Center - Canada

Sun 15

Mon 16

Tue 17

Wed 18

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Fri 20

Sat 21

now

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Sun 15

Mon 16

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Sun 15

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now

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Sun 15

Mon 16

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now

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Sun 15

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now

API Center

Sun 15

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now

MDM Customer 360 SaaS

Sun 15

Mon 16

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now

MDM Multidomain SaaS

Sun 15

Mon 16

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now

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Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud API Manager

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

B2B Gateway

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services Private Pod 1

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services Private Pod 2

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Mass Ingestion Files

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services IICS AP NorthEast 2 Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

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now

Advanced Serverless

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

API Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud API Manager

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Integration Hub

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Governance and Catalog - APNE 2

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace – APNE 2

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

B2B Gateway

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Access Management

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services IICS EM SouthEast 1 Azure Services

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud API Manager

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Integration Hub

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

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Tue 17

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Fri 20

Sat 21

now

Platform Services

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Product 360 SaaS

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Access Management

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

API Center

Sun 15

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Wed 18

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Fri 20

Sat 21

now

Cloud Data Access Management

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services IICS EM West 2 GCP Services

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud API Manager

Sun 15

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Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Integration Hub

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

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Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

Platform Services

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Product 360 SaaS

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Access Management

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

API Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services IICS Canada Central 1 Azure Services

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud API Manager

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Integration Hub

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Product 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

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Sat 21

now

Cloud Data Access Management

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

Informatica Intelligent Cloud Services Informatica DaaS Services

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Address Verification — EMEA

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Email Verification — EMEA

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Address Verification — USA

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Email Verification – USA

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Phone Verification – EMEA

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Phone Verification – USA

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Address Verification Batch Jobs – EMEA

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

DaaS oAuth2 service - USA

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

DaaS oAuth2 service - EMEA

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

DaaS SFTP Server

Sun 15

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Sat 21

now

Informatica Intelligent Cloud Services IICS US East 1 OCI Services

Sun 15

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Tue 17

Wed 18

Thu 19

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Sat 21

now

Cloud Application Integration

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Governance and Catalog

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Operational Insights

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

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Thu 19

Fri 20

Sat 21

now

Platform Services

Sun 15

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Sat 21

now

Cloud Data Access Management

Sun 15

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Sat 21

now

Informatica Intelligent Cloud Services Informatica Network

Sun 15

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Fri 20

Sat 21

now

Informatica Support Portal

Sun 15

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Wed 18

Thu 19

Fri 20

Sat 21

now

Informatica Intelligent Cloud Services IICS ME Central 2 GCP Services

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Application Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Advanced Data Integration

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Hosted Agent

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Quality

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Profiling

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Application Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

File Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Streaming Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Database Ingestion and Replication

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Customer 360 SaaS

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Multidomain SaaS

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

MDM Product 360 SaaS

Sun 15

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Tue 17

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Fri 20

Sat 21

now

MDM Reference 360 SaaS

Sun 15

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Tue 17

Wed 18

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Fri 20

Sat 21

now

MDM Supplier 360 SaaS

Sun 15

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Sat 21

now

Operational Insights

Sun 15

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Sat 21

now

Platform Services

Sun 15

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Sat 21

now

Cloud Data Governance and Catalog

Sun 15

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Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Metadata Command Center

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Marketplace

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Access Management

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Integration for PowerCenter

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

PC2CDI Modernization Service

Sun 15

Mon 16

Tue 17

Wed 18

Thu 19

Fri 20

Sat 21

now

Cloud Data Validation

Sun 15

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now

Cloud Data Access Management

Sun 15

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Sat 21

now

Informatica Intelligent Cloud Services Status

Real-time updates of Informatica Intelligent Cloud Services issues and outages

Informatica Intelligent Cloud Services status is Operational

Cloud Data Integration

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Cloud Data Integration

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Informatica Intelligent Cloud Services Outage Survival Guide

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