Informatica Intelligent Cloud Services Status: check for Informatica Intelligent Cloud Services outages and issues

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Informatica Intelligent Cloud Services IICS NA West 1 Services

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Advanced Serverless

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Advanced Data Integration

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Cloud API Manager

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Cloud Application Integration

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Cloud Data Integration

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Data Integration task failures and Performance degradation observed in IICS AWS US West 1 POD services

Started 14 Feb 2025 14:41:14 (7 days ago), resolved 16 Feb 2025 15:36:36 (5 days ago)

Maintenance

Resolved

Cloud Data Integration

Data Integration task failures and performance degradation were observed in IICS AWS US West 1 POD services during 14th Feb 2025 at 6:01 AM - 06:25 AM PST. The issue has been resolved, and we are currently investigating.

See all updates

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Integration for PowerCenter

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CIH events stuck issue on IICS NA West 1 Services

Started 14 Feb 2025 19:26:11 (7 days ago), resolved 14 Feb 2025 23:40:56 (7 days ago)

Minor Incident

Resolved

Cloud Integration Hub

We are currently investigating an issue where customers may experience delays in CIH event processing, with some events stuck in processing. Our team is actively working to resolve the issue, and we will provide updates as more information becomes available

See all updates

Cloud Profiling

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CLAIRE GPT

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Application Ingestion and Replication

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File Ingestion and Replication

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MDM Customer 360 SaaS

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MDM Multidomain SaaS

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MDM Product 360 SaaS

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MDM Reference 360 SaaS

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MDM Supplier 360 SaaS

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Operational Insights

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Informatica Intelligent Cloud Services IICS NA East 2 Services

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Advanced Data Integration

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Advanced Serverless

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B2B Gateway

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CLAIRE GPT

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Cloud API Manager

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Cloud Application Integration

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Cloud Data Integration

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Data Integration task failures and performance degradation in NA East 2 pod

Started 14 Feb 2025 22:45:33 (7 days ago), resolved 16 Feb 2025 17:35:03 (5 days ago)

Minor Incident

Resolved

Cloud Data Integration

Data Integration task failures and performance degradation were observed in NA East 2 pod. Issue was seen between 14th Feb 2025 at 2:16 PM - 2:35 PM PT.

All new task executions are operating normally. The issue is resolved, and we are in the process of cleaning up any stuck tasks.

Other services are operating normally.

See all updates

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Integration for PowerCenter

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Cloud Data Quality

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Cloud Hosted Agent

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Cloud Profiling

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Application Ingestion and Replication

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Database Ingestion and Replication

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Streaming Ingestion and Replication

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MDM Customer 360 SaaS

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MDM Multidomain SaaS

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MDM Product 360 SaaS

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MDM Reference 360 SaaS

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MDM Supplier 360 SaaS

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Operational Insights

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PC2CDI Modernization Service

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Platform Services

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API Center

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Informatica Intelligent Cloud Services IICS US East 4 Services

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Advanced Data Integration

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Advanced Serverless

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API Center

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B2B Gateway

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CLAIRE GPT

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Cloud API Manager

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Cloud Application Integration

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Cloud Data Integration

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Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Integration for PowerCenter

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Cloud Data Quality

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Cloud Integration Hub

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Cloud Profiling

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Application Ingestion and Replication

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Database Ingestion and Replication

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File Ingestion and Replication

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Streaming Ingestion and Replication

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MDM Customer 360 SaaS

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MDM Multidomain SaaS

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MDM Product 360 SaaS

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MDM Reference 360 SaaS

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MDM Supplier 360 SaaS

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Operational Insights

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Cloud Data Access Management

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Informatica Intelligent Cloud Services IICS US West 3 Services

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Advanced Data Integration

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Advanced Serverless

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API Center

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B2B Gateway

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CLAIRE GPT

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Cloud API Manager

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Cloud Application Integration

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Cloud Data Integration

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Data Integration task failures and Performance degradation in IICS US West 3 Services

Started 17 Feb 2025 14:50:28 (4 days ago), resolved 17 Feb 2025 19:49:58 (4 days ago)

Minor Incident

Resolved

Cloud Data Integration

Data Integration task failures and performance degradation were observed in IICS US West 3 Services during 17th Feb 2025 at 06:21 AM to 06:33 AM PST. we are currently investigating.

See all updates

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Integration for PowerCenter

Fri 14

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Cloud Data Quality

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Cloud Hosted Agent

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Cloud Profiling

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Application Ingestion and Replication

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Database Ingestion and Replication

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File Ingestion and Replication

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Streaming Ingestion and Replication

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MDM Customer 360 SaaS

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MDM Multidomain SaaS

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MDM Product 360 SaaS

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MDM Reference 360 SaaS

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MDM Supplier 360 SaaS

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Operational Insights

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PC2CDI Modernization Service

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Platform Services

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Informatica Intelligent Cloud Services IICS US West 5 Services

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Advanced Data Integration

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now

CLAIRE GPT

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud API Manager

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Hosted Agent

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Integration Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Quality

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Validation

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Profiling

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

INFACore

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Application Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Database Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

File Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Streaming Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Customer 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Multidomain SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Product 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Reference 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Supplier 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ModelServe

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Operational Insights

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PC2CDI Modernization Service

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Platform Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Access Management

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Informatica Intelligent Cloud Services IICS US East 6 Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Serverless

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

API Center

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

B2B Gateway

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

CLAIRE GPT

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud API Manager

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Quality

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Validation

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Hosted Agent

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Integration Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Profiling

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Application Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Database Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

File Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Streaming Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Customer 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Generic Slowness in API and Batches on subset of POD6 Customers

Started 20 Feb 2025 18:38:35 (18 hours ago), resolved 20 Feb 2025 19:54:59 (17 hours ago)

Minor Incident

Resolved

MDM Customer 360 SaaS

MDM Multidomain SaaS

MDM Product 360 SaaS

MDM Reference 360 SaaS

MDM Supplier 360 SaaS

Dear MDM SaaS Customers,

We wanted to inform you that a subset ( Identified by S1 Subpod) of customers experiencing slowness in API and batches and we are working with our database vendor to recover the situation. We will keep you updated on our progress and provide further information as soon as all operations are restored.

See all updates

MDM Multidomain SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Generic Slowness in API and Batches on subset of POD6 Customers

Started 20 Feb 2025 18:38:35 (18 hours ago), resolved 20 Feb 2025 19:54:59 (17 hours ago)

Minor Incident

Resolved

MDM Customer 360 SaaS

MDM Multidomain SaaS

MDM Product 360 SaaS

MDM Reference 360 SaaS

MDM Supplier 360 SaaS

Dear MDM SaaS Customers,

We wanted to inform you that a subset ( Identified by S1 Subpod) of customers experiencing slowness in API and batches and we are working with our database vendor to recover the situation. We will keep you updated on our progress and provide further information as soon as all operations are restored.

See all updates

MDM Product 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Generic Slowness in API and Batches on subset of POD6 Customers

Started 20 Feb 2025 18:38:35 (18 hours ago), resolved 20 Feb 2025 19:54:59 (17 hours ago)

Minor Incident

Resolved

MDM Customer 360 SaaS

MDM Multidomain SaaS

MDM Product 360 SaaS

MDM Reference 360 SaaS

MDM Supplier 360 SaaS

Dear MDM SaaS Customers,

We wanted to inform you that a subset ( Identified by S1 Subpod) of customers experiencing slowness in API and batches and we are working with our database vendor to recover the situation. We will keep you updated on our progress and provide further information as soon as all operations are restored.

See all updates

MDM Reference 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Generic Slowness in API and Batches on subset of POD6 Customers

Started 20 Feb 2025 18:38:35 (18 hours ago), resolved 20 Feb 2025 19:54:59 (17 hours ago)

Minor Incident

Resolved

MDM Customer 360 SaaS

MDM Multidomain SaaS

MDM Product 360 SaaS

MDM Reference 360 SaaS

MDM Supplier 360 SaaS

Dear MDM SaaS Customers,

We wanted to inform you that a subset ( Identified by S1 Subpod) of customers experiencing slowness in API and batches and we are working with our database vendor to recover the situation. We will keep you updated on our progress and provide further information as soon as all operations are restored.

See all updates

MDM Supplier 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Generic Slowness in API and Batches on subset of POD6 Customers

Started 20 Feb 2025 18:38:35 (18 hours ago), resolved 20 Feb 2025 19:54:59 (17 hours ago)

Minor Incident

Resolved

MDM Customer 360 SaaS

MDM Multidomain SaaS

MDM Product 360 SaaS

MDM Reference 360 SaaS

MDM Supplier 360 SaaS

Dear MDM SaaS Customers,

We wanted to inform you that a subset ( Identified by S1 Subpod) of customers experiencing slowness in API and batches and we are working with our database vendor to recover the situation. We will keep you updated on our progress and provide further information as soon as all operations are restored.

See all updates

Operational Insights

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PC2CDI Modernization Service

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Platform Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Access Management

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Informatica Intelligent Cloud Services IICS Canada Central 1 Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Serverless

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

API Center

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

B2B Gateway

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud API Manager

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Governance and Catalog - Canada

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Marketplace - Canada

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Quality

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Validation

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Hosted Agent

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Integration Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Profiling

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Application Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Database Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

File Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Streaming Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Customer 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Multidomain SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Product 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Reference 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Supplier 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Metadata Command Center - Canada

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Operational Insights

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PC2CDI Modernization Service

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Platform Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

CLAIRE GPT

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Informatica Intelligent Cloud Services IICS for FedRAMP

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Platform Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Informatica Intelligent Cloud Services IICS EM West 1 Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Serverless

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

API Center

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

B2B Gateway

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud API Manager

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Governance and Catalog – EMEA

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Tasks queued and running state on February upgraded pods IICS NA West 1, NA East 2, US West 3, EM West 1 and US East 4 Services, Canada Central 1 Services

Started 20 Feb 2025 10:11:08 (1 day ago), still ongoing

Maintenance

Investigating

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed.

We are actively working on a fix. We will keep providing updates on the progress of the fix.

See all updates

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Marketplace – EMEA

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Quality

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Validation

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Hosted Agent

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Integration Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Profiling

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Application Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

File Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Database Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Streaming Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Customer 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Multidomain SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Product 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Reference 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

MDM Supplier 360 SaaS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Metadata Command Center – EMEA

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Operational Insights

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PC2CDI Modernization Service

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Platform Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Access Management

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

CLAIRE GPT

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Informatica Intelligent Cloud Services IICS UK Services

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Advanced Serverless

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

B2B Gateway

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud API Manager

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Application Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Governance and Catalog – UK

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Advanced Data Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Marketplace – UK

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Data Quality

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Integration Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Cloud Profiling

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Application Ingestion and Replication

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Database Ingestion and Replication

Fri 14

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now

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now

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MDM Multidomain SaaS

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Metadata Command Center – UK

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now

Operational Insights

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API Center

Fri 14

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now

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Fri 14

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now

Advanced Data Integration

Fri 14

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now

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Fri 14

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now

Cloud API Manager

Fri 14

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now

Cloud Application Integration

Fri 14

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Cloud Data Integration

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now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Cloud Data Integration for PowerCenter

Fri 14

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now

Cloud Data Quality

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Fri 14

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now

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Database Ingestion and Replication

Fri 14

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now

File Ingestion and Replication

Fri 14

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now

Streaming Ingestion and Replication

Fri 14

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now

MDM Customer 360 SaaS

Fri 14

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now

MDM Multidomain SaaS

Fri 14

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now

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now

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Fri 14

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now

Metadata Command Center

Fri 14

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now

Operational Insights

Fri 14

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now

PC2CDI Modernization Service

Fri 14

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now

Platform Services

Fri 14

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now

Cloud Data Access Management

Fri 14

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now

API Center

Fri 14

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now

Informatica Intelligent Cloud Services IICS EM Central 1 Azure Services

Fri 14

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now

B2B Gateway

Fri 14

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now

Cloud API Manager

Fri 14

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now

Cloud Application Integration

Fri 14

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Cloud Data Integration

Fri 14

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now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Advanced Data Integration

Fri 14

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now

Cloud Data Quality

Fri 14

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now

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now

Cloud Profiling

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Application Ingestion and Replication

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now

Database Ingestion and Replication

Fri 14

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now

File Ingestion and Replication

Fri 14

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now

Streaming Ingestion and Replication

Fri 14

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now

Operational Insights

Fri 14

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now

Operational Insights

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now

MDM Customer 360 SaaS

Fri 14

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now

MDM Multidomain SaaS

Fri 14

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now

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Fri 14

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now

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Fri 14

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now

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Fri 14

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now

Platform Services

Fri 14

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now

Cloud Data Governance and Catalog

Fri 14

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now

Metadata Command Center

Fri 14

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now

Cloud Data Marketplace

Fri 14

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now

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

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Tue 18

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now

PC2CDI Modernization Service

Fri 14

Sat 15

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now

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Fri 14

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now

Advanced Serverless

Fri 14

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now

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Fri 14

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now

API Center

Fri 14

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now

Informatica Intelligent Cloud Services IICS US West 1 Azure Services

Fri 14

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now

Advanced Data Integration

Fri 14

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Fri 14

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Fri 14

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now

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Fri 14

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now

Data Integration task failures and Performance degradation in IICS US West 1 Azure Services

Started 17 Feb 2025 11:16:20 (4 days ago), resolved 17 Feb 2025 17:58:34 (4 days ago)

Incident without Impact

Resolved

Cloud Data Integration

Data Integration task failures and performance degradation were observed in IICS US West 1 Azure Services during 17th Feb 2025 at 02:01 AM to 03:03 AM PST. we are currently investigating.

See all updates

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Cloud Data Integration for PowerCenter

Fri 14

Sat 15

Sun 16

Mon 17

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Wed 19

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now

Cloud Data Quality

Fri 14

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now

Cloud Data Governance and Catalog

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now

Cloud Data Marketplace

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now

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now

Cloud Hosted Agent

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now

Cloud Integration Hub

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now

Cloud Profiling

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Application Ingestion and Replication

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now

Database Ingestion and Replication

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now

File Ingestion and Replication

Fri 14

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now

Streaming Ingestion and Replication

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now

MDM Customer 360 SaaS

Fri 14

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now

MDM Multidomain SaaS

Fri 14

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now

MDM Product 360 SaaS

Fri 14

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now

MDM Reference 360 SaaS

Fri 14

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now

MDM Supplier 360 SaaS

Fri 14

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now

Metadata Command Center

Fri 14

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now

Operational Insights

Fri 14

Sat 15

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now

PC2CDI Modernization Service

Fri 14

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now

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Fri 14

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now

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Fri 14

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Informatica Intelligent Cloud Services IICS AP SouthEast 1 Services

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now

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now

API Center

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now

B2B Gateway

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now

Cloud API Manager

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Cloud Application Integration

Fri 14

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now

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Fri 14

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now

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Fri 14

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now

Advanced Data Integration

Fri 14

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now

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Fri 14

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Fri 14

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now

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now

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now

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Fri 14

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now

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Fri 14

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now

File Ingestion and Replication

Fri 14

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now

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Fri 14

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now

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now

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now

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Fri 14

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now

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CLAIRE GPT

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Informatica Intelligent Cloud Services IICS AP NorthEast 1 Azure Services

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Fri 14

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Fri 14

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Fri 14

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Thu 20

now

Cloud Data Integration

Fri 14

Sat 15

Sun 16

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now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

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now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

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Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

See all updates

Advanced Data Integration

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now

Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

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Tasks Queued and Running State Issue on February upgraded pods

Started 18 Feb 2025 23:17:00 (3 days ago), still ongoing

Maintenance

Monitoring

Cloud Data Integration

More...

We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

Monitoring: The fix for this issue has been successfully deployed to all February-upgraded pods. We are closely monitoring the services to ensure stability.

You can track further details here - https://status.informatica.com/incidents/8j4ttfdv7chq

All services are currently operating normally

19 Feb 2025 21:29:24 (2 days ago)

Identified: The potential fix has been tested successfully. The fix will be deployed between 10:00 AM – 12:00 PM PT.

Note: A new version of Data Integration service will be started.

Other services will continue to operate normally during this time.

We will keep the status page updated with any new developments.

19 Feb 2025 18:29:30 (2 days ago)

Identified: We are actively working to resolve the issue and understand the impact it has had on your business processes.

Here’s the latest update on our resolution efforts:

The potential fix is currently undergoing QA testing. We anticipate completing this testing soon, after which a planned production rollout will be scheduled.

We will provide an update by 1 PM PT regarding the testing results and the production rollout schedule. Thank you for your patience and understanding.

19 Feb 2025 17:42:35 (2 days ago)

Identified: We have identified a potential fix, which is currently undergoing testing. Once testing is completed, a planned rollout to production will be scheduled.

Thank you for your continued patience as we work to resolve this issue.

19 Feb 2025 03:46:09 (2 days ago)

Investigating: We are currently investigating an issue observed post the February 2025 Major Release where, under specific conditions, tasks are either entering a Queue state or remain stuck in a Running state despite having completed. This behavior is linked to an issue with the agent and task callback mechanism.

We are actively working on a fix.

In the meantime, we recommend manually stopping the affected tasks or reaching out to our support team via a case to assist in resolving the issue.

We will keep providing updates on the progress of the fix.

18 Feb 2025 23:17:00 (3 days ago)

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