Fera status is Partially Degraded Service

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Fera APIs

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Public API
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Active Incidents

Degraded Performance due to Render
Started 14 Aug 2025 14:37:40 (13 days ago), still ongoing
Minor Incident
Investigating
Public API

Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot

Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.

Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.

Recently Resolved Incidents

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    Degraded Performance due to Render
    Started 14 Aug 2025 14:37:40 (13 days ago), still ongoing
    Minor Incident
    Investigating
    Public API

    Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot

    Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.

    Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.

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    Heroku
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    Fera Pusher Channels Pusher.js CDN

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    Fera Pusher Channels Webhooks

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    Fera Pusher Channels REST API

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    Fera Pusher Channels WebSocket client API

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    Fera Cloudflare Toronto, ON, Canada - (YYZ)

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    Fera Cloudflare CDN Cache Purge

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