Ellucian Cloud Status

Resolved: Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution.

Thank You, Your Ellucian Team

Investigating: Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed.

Thank You, Your Ellucian Team

Investigating: Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed.

Thank You, Your Ellucian Team

Investigating: Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses.

Thank You, Your Ellucian Team

Investigating: Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses.

Thank You, Your Ellucian Team

Investigating: Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses.

Thank You, Your Ellucian Team

Investigating: Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights.

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Investigating: Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly

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Resolved: The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week.

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Identified: Ellucian continues to monitor short term remediations and continues to work to improve system stability.

Thank You, Your Ellucian Team

Identified: Ellucian continues to monitor short term remediations and continues to work to improve system stability.

Thank You, Your Ellucian Team

Identified: Ellucian continues to monitor short term remediations and continues to work to improve system stability.

Thank You, Your Ellucian Team

Identified: Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures.

Thank You, Your Ellucian Team

Investigating: We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress.

Thank You, Your Ellucian Team