Dubber Status

Monitoring: We have been closely monitoring the service following yesterday’s restoration, and it remains stable, with calls and payments being processed at expected levels.

We will continue to monitor the service and provide updates as needed.

Monitoring: The impact has now been fully mitigated across both the application and telephony services. Call handling and payment processing are operating normally, with transactions completing successfully.

We have stabilised the service by routing traffic through our secondary (Site 2) data centre. This will remain our active operating environment throughout the weekend while we carry out a thorough assessment of Site 1 and determine the necessary remedial actions.

We will continue to closely monitor performance and provide further updates as required.

Monitoring: We can see that the majority of calls in Site 1 have now completed, with the remaining traffic successfully routing through Site 2.

We will continue to monitor the situation and provide a further update in 30 minutes.

Monitoring: The application side of the service has now been fully restored, and any impact to new telephone calls has been mitigated.

However, some issues may still affect calls that were in progress prior to 14:00.

We will provide a further update in 30 minutes.

Identified: The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 30 minutes.

Identified: The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 30 minutes

Identified: The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 20 minutes

Identified: Service has now been partially restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 20 minutes

Identified: Service has now been partially restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 20 minutes

Identified: Service has now been partially restored. Our teams are continuing to work toward full service restoration.

We will share another update within the next 20 minutes.

Identified: We are continuing to restore service.

We will provide another update in the next 20 minutes.

Identified: We have identified an issue in Dubber Site 1 and are currently working to restore service.

We will provide another update in the next 20 minutes.

Investigating: Dubber are currently investigating an incident impacting customer payment services.

Resolved: This incident has been resolved.

Monitoring: Between approximately 12:45 and 13:15, we observed a brief issue impacting our Site 1 data center, related to our data centre supplier. This may have caused a short interruption to calls passing through that site. Services have since recovered. Site 2 remained unaffected. We are continuing to monitor.