Tenfold status is Operational

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Active Incidents

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Recently Resolved Incidents

Tenfold Single Sign-On Login Issues
Started 27 Mar 2025 16:56:52 (6 days ago), resolved 27 Mar 2025 20:18:46 (5 days ago)
Major Incident
Resolved
API
Dashboard
Chrome Extension
UI

Summary: Following our early morning Tenfold Unplanned Security Updateโ€”v5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.

The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.

Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.

How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:

Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ†’ Protocol Settings โ†’ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html

Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication

If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:

Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

Tenfold Outage Survival Guide

A step-by-step guide to help you survive a Tenfold outage
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    Tenfold Components

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    Tenfold Single Sign-On Login Issues
    Started 27 Mar 2025 16:56:52 (6 days ago), resolved 27 Mar 2025 20:18:46 (5 days ago)
    Major Incident
    Resolved
    API
    Dashboard
    Chrome Extension
    UI

    Summary: Following our early morning Tenfold Unplanned Security Updateโ€”v5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.

    The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.

    Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.

    How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:

    Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ†’ Protocol Settings โ†’ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html

    Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication

    If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:

    Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

    Dashboard
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    Tenfold Single Sign-On Login Issues
    Started 27 Mar 2025 16:56:52 (6 days ago), resolved 27 Mar 2025 20:18:46 (5 days ago)
    Major Incident
    Resolved
    API
    Dashboard
    Chrome Extension
    UI

    Summary: Following our early morning Tenfold Unplanned Security Updateโ€”v5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.

    The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.

    Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.

    How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:

    Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ†’ Protocol Settings โ†’ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html

    Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication

    If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:

    Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

    Chrome Extension
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    Tue 1
    now
    Tenfold Single Sign-On Login Issues
    Started 27 Mar 2025 16:56:52 (6 days ago), resolved 27 Mar 2025 20:18:46 (5 days ago)
    Major Incident
    Resolved
    API
    Dashboard
    Chrome Extension
    UI

    Summary: Following our early morning Tenfold Unplanned Security Updateโ€”v5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.

    The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.

    Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.

    How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:

    Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ†’ Protocol Settings โ†’ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html

    Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication

    If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:

    Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

    UI
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Tenfold Single Sign-On Login Issues
    Started 27 Mar 2025 16:56:52 (6 days ago), resolved 27 Mar 2025 20:18:46 (5 days ago)
    Major Incident
    Resolved
    API
    Dashboard
    Chrome Extension
    UI

    Summary: Following our early morning Tenfold Unplanned Security Updateโ€”v5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.

    The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.

    Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.

    How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:

    Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ†’ Protocol Settings โ†’ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html

    Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication

    If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:

    Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support

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