
Tenfold Status
Real-time updates of Tenfold issues and outages
Tenfold status is Operational
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Recently Resolved Incidents
Summary: Following our early morning Tenfold Unplanned Security Updateโv5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.
The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.
Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.
How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:
Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ Protocol Settings โ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html
Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication
If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:
Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support
Tenfold Outage Survival Guide
Tenfold Components
Tenfold Dashboard and Application Functionality
API
Summary: Following our early morning Tenfold Unplanned Security Updateโv5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.
The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.
Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.
How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:
Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ Protocol Settings โ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html
Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication
If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:
Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support
Dashboard
Summary: Following our early morning Tenfold Unplanned Security Updateโv5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.
The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.
Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.
How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:
Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ Protocol Settings โ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html
Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication
If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:
Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support
Chrome Extension
Summary: Following our early morning Tenfold Unplanned Security Updateโv5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.
The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.
Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.
How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:
Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ Protocol Settings โ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html
Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication
If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:
Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support
UI
Summary: Following our early morning Tenfold Unplanned Security Updateโv5.30.1 Release, https://status.tenfold.com/incidents/4y87xksbfyfz, some Tenfold customers are experiencing Single Sign-On (SSO) login issues.
The most common error occurs after entering the SSO Organization or domain name in the Corporate Login tab of dashboard.tenfold.com, the UI, or the Chrome Extension. Users may see an "Invalid Signature" error, preventing them from logging in.
Who is Affected? Some SSO customers using Tenfold have Identity Providers that do not validate SAML request signatures, resulting in unsigned signatures.
How do you fix it? The impacted Identity Provider (IDP) currently appears to be Ping Identity. To resolve this, work with your IDP Admin to update the settings:
Ping Identity Configuration: In PingFederate, navigate to Identity Provider โ Protocol Settings โ Signature Policy set Always Sign Assertion and Sign Response As Required to true are required. https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spprotocolsettingstasklet_spsignaturepolicystate.html
Microsoft Active Directory Federation Service (ADFS): https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/howto-enforce-signed-saml-authentication
If you're using a different IDP and experiencing issues, please contact our Customer Care team through either of the following channels:
Phone: +1-512-770-9100 Via Case: https://community.liveperson.com/kb/articles/1533-tenfold-voicebase-support