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Billing
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Billing Subscription Update and Invoice Issues
Started 17 Oct 2024 20:26:49 (1 month ago), still ongoing
Incident without Impact
Investigating
Billing

We are currently observing and working to resolve the following Billing issues:

Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.

Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.

Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.

Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.

Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support

Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.

Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.

Dashboard
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Cloudflare Dashboard UI Bug
Started 11 Sep 2024 23:57:06 (2 months ago), still ongoing
Minor Incident
Investigating
Dashboard

We are currently investigating reports that in some cases updates to the OWASP Managed Ruleset settings are not accurately reflected in the Dashboard UI, though these changes are taking effect and are still visible via the API.

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Reddit reddit.com

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Desktop Web
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Degraded performance for reddit.com
Started 20 Nov 2024 20:38:08 (2 hours ago), still ongoing
Minor Incident
Investigating
Desktop Web
Mobile Web
Native Mobile Apps
Comment Processing
Spam Processing

We are currently investigating this issue.

See all
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SMS
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SMS delivery delays to Halotel Network in Tanzania
Started 24 Aug 2024 19:42:18 (3 months ago), still ongoing
Minor Incident
Investigating
SMS

We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Conversations
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Elevated HTTP 500 Errors for Chat API
Started 30 Jul 2024 22:21:45 (4 months ago), still ongoing
Minor Incident
Investigating
Conversations

We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

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Flickr API

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Site-wide slowness identified
Started 2 Oct 2024 16:48:51 (2 months ago), still ongoing
Minor Incident
Identified
API
Camera Roll
Mobile
Payments
Photo/Video Serving
More...

We are investigating issues causing members to experience slow loading times. We are working to resolve the issue and appreciate your patience.

Flickr Camera Roll

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Site-wide slowness identified
Started 2 Oct 2024 16:48:51 (2 months ago), still ongoing
Minor Incident
Identified
API
Camera Roll
Mobile
Payments
Photo/Video Serving
More...

We are investigating issues causing members to experience slow loading times. We are working to resolve the issue and appreciate your patience.

See all
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Eventbrite Web Site

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Site Unavailable
Started 30 Sep 2024 10:22:00 (2 months ago), still ongoing
Critical Incident
Investigating
Web Site

We are currently investigating this issue.

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Site Loading
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Antivirus software displaying warning on Wix websites
Started 24 Oct 2024 09:51:52 (28 days ago), still ongoing
Minor Incident
Identified
Site Loading

We are currently investigating this issue.

See all
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OpenAI ChatGPT

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Some users experiencing difficulty loading chatgpt.com
Started 19 Jul 2024 11:29:04 (4 months ago), still ongoing
Incident without Impact
Investigating
ChatGPT

We are aware that a small number of users are having difficulty loading chatgpt.com. We are investigating.

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Zapier Website

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Zap runs may show as being in a "Playing" status
Started 23 Jul 2024 16:28:05 (4 months ago), still ongoing
Minor Incident
Investigating
Website
Instant Triggers
Polling Triggers
Zaps
Searches & Writes
More...

We are currently investigating an issue with our service where some Zaps may run with a slight delay or appear in the "Playing" status within the Zap History.

As a result of this issue, you may notice a delay in your Zaps completing their tasks. We understand the inconvenience this may be causing, and we assure you that our team is diligently working to understand and resolve this issue.

The status of the issue will be continuously updated as more information becomes available to us.

Zapier Zaps

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Zap runs may show as being in a "Playing" status
Started 23 Jul 2024 16:28:05 (4 months ago), still ongoing
Minor Incident
Investigating
Website
Instant Triggers
Polling Triggers
Zaps
Searches & Writes
More...

We are currently investigating an issue with our service where some Zaps may run with a slight delay or appear in the "Playing" status within the Zap History.

As a result of this issue, you may notice a delay in your Zaps completing their tasks. We understand the inconvenience this may be causing, and we assure you that our team is diligently working to understand and resolve this issue.

The status of the issue will be continuously updated as more information becomes available to us.

See all
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API
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Vitess Database Issues
Started 11 Jul 2024 04:02:16 (4 months ago), still ongoing
Major Incident
Investigating
API

We have detected issues with our Vitess database and are currently investigating.

Minds Federation / ActivityPub

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Issues sending federated events
Started 8 Jul 2024 17:38:42 (5 months ago), still ongoing
Major Incident
Investigating
Federation / ActivityPub

We have detected issues sending out ActivityPub events and are actively investigating.

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IFTTT.com

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Email and Email Digest services experiencing technical difficulties
Started 5 Nov 2024 22:46:03 (15 days ago), still ongoing
Incident without Impact
Monitoring
IFTTT.com
IFTTT mobile apps
Applet performance

We're currently investigating an issue that is preventing the actions for the Email and Email Digest services from sending emails.

IFTTT mobile apps

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Email and Email Digest services experiencing technical difficulties
Started 5 Nov 2024 22:46:03 (15 days ago), still ongoing
Incident without Impact
Monitoring
IFTTT.com
IFTTT mobile apps
Applet performance

We're currently investigating an issue that is preventing the actions for the Email and Email Digest services from sending emails.

See all
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NVIDIA GeForce NOW NVIDIA Global Services

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GeForce NOW membership maintenance
Started 14 Jul 2024 13:36:41 (4 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by Sunday, July 14th, 12:00 PM PST, thanks for your patience.

Honkai: Star Rail has an issue with the v2.3 update and is under maintenance on GeForce NOW.
Started 19 Jun 2024 05:13:41 (5 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

Honkai: Star Rail has an issue with the v2.3 update and is under maintenance on GeForce NOW. The maintenance is expected to take a long time and during the maintenance period, the game will not be playable on GeForce NOW.

HDR Color Problems
Started 14 Nov 2024 21:11:03 (6 days ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware of problems when using HDR on GeForce NOW which is causing the game colors to turn gray, washed out or over exposed in games like Call of Duty, Throne & Liberty, and Planet Coaster 2. In addition, we have seen crashes in Call of Duty with HDR on. For now, we recommend disabling HDR.

GeForce NOW global outage for XBOX users - update
Started 19 Jul 2024 21:00:48 (4 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

Update: GeForce NOW is currently experiencing a global outage for linking their Xbox accounts with GFN. We are still working on a fix to bring back the service as soon as possible. Thank you for your patience!

Certain versions of GeForce NOW Windows and Mac app need to be updated
Started 24 Jul 2024 14:29:29 (4 months ago), still ongoing
Minor Incident
Investigating
NVIDIA Global Services

There is an issue with Automatic Updates in the Windows and Mac clients. If you have the following versions of the client app, please download the latest app:

2.0.63.131 2.0.63.137 2.0.64.124 2.0.64.128

Please visit https://www.nvidia.com/en-us/geforce-now/download/ to download the latest app.

Download the latest GeForce NOW app to stay up-to-date
Started 25 Jul 2024 18:58:37 (4 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We're tracking an issue with GeForce NOW's Windows and Mac apps that impacts automatic updates.

This affects versions 2.0.63.131, 2.0.63.137, 2.0.64.124 and 2.0.64.128.

Members can download and install the latest version to fix the issue here: https://www.nvidia.com/en-us/geforce-now/download/

Long patching for Call of Duty HQ
Started 21 Oct 2024 20:59:07 (1 month ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam and Battle.net. We are working on making the game available again as soon as possible.

Steam Login
Started 5 Nov 2024 01:28:38 (16 days ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are looking into problems where users are reporting that when logging into Steam blocked the sign on GeForce NOW. For now, we recommend users that are already logged into Steam to not log off.

EA App games launch Issue
Started 31 Jul 2024 02:48:17 (4 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are currently investigating an issue with launching EA App games from Steam.

Streaming Issues on Windows Browsers
Started 1 Aug 2024 20:47:34 (4 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are currently investigating intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices.

We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/

Dead by Daylight game crashes
Started 22 Oct 2024 16:33:28 (29 days ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware of Dead by Daylight crashes when players select survivor or killer characters from DLC sets on GeForce NOW. While we are working on a complete fix for the issue, we suggest avoiding selecting DLC characters when playing the game.

Long patching for Once Human
Started 3 Aug 2024 13:29:28 (4 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.

Streaming Issues on Windows Browsers
Started 5 Aug 2024 23:15:20 (4 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware of intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices. A fix is included in the next Chrome and Edge browser patches.

We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/

Streaming Issues on Windows Browsers
Started 6 Aug 2024 23:43:26 (4 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices. A fix has been implemented on Chrome browsers with the latest patch (127.0.6533.100). Issues on Edge browsers will be resolved with a patch expected by the end of August.

Streaming Issues on Windows Browsers
Started 10 Aug 2024 00:38:35 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices.

A fix has been implemented with the latest patch for Chrome browser (version 127.0.6533.100) and Edge browser (version 127.0.2651.98).

GeForce NOW membership maintenance
Started 11 Aug 2024 13:52:07 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by August 11th 12 PM PST, thanks for your patience.

XBOX automatic sign-on
Started 22 Aug 2024 15:01:31 (3 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware that EU-West users that connect to NP-LON-06 are not getting Xbox automatic sign-on when playing Xbox games. Users can select another server from the GeForce NOW application until this is fixed.

XBOX automatic sign-in
Started 22 Aug 2024 16:38:55 (3 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:

  • The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
  • The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
  • Some Xbox games may quit with no error message.
XBOX automatic sign-in
Started 22 Aug 2024 22:13:16 (3 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:

  • RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
  • RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
  • Some Xbox games may quit with no error message.
XBOX automatic sign-in
Started 23 Aug 2024 00:45:52 (3 months ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:

  • RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
  • RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
  • RESOLVED: Some Xbox games may quit with no error message.
Xbox automatic sign-in
Started 23 Aug 2024 20:31:41 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware that some users are experiencing issues with Xbox automatic sign-in. If you are experiencing problems, most users can follow the steps in this support article to fix Xbox automatic sign-in https://nvidia.custhelp.com/app/answers/detail/a_id/5574. We are aware that for a smaller set of users, following these instructions does not always enable Xbox automatic sign-in. If you are experiencing problems, please send in-app feedback so we can analyze your sessions and work on a fix.

Long patching for Once Human
Started 26 Aug 2024 17:00:30 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.

Long patching for Call of Duty HQ
Started 30 Aug 2024 18:22:16 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam. We are working on making the game available again as soon as possible.

Call of Duty HQ intermittent game crashes
Started 25 Oct 2024 20:26:16 (26 days ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware that some users might experience intermittent Call of Duty HQ game crashes during various game modes loading.

Baldur's Gate 3 in maintenance
Started 5 Sep 2024 13:59:57 (3 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are currently working to resolve an issue affecting Baldur's Gate 3. We will make them available to play as soon as the issue is resolved.

Lost Ark game is in maintenance
Started 18 Sep 2024 15:46:15 (2 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

Lost Ark is in maintenance and is unavailable for play.

Fortnite resolution and language issues
Started 17 Sep 2024 16:00:07 (2 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are investigating resolution and language issues with Fortnite that can affect some GeForce NOW users.

The Finals is not available to play on some memberships
Started 25 Sep 2024 18:45:02 (2 months ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

The Finals is currently not available to play on Free memberships and some GFNA servers. We are investigating a fix for the game.

XBOX games launch issue
Started 13 Nov 2024 16:06:39 (7 days ago), still ongoing
Incident without Impact
Monitoring
NVIDIA Global Services

We are aware that some users might experience an issue launching XBOX games on GeForce NOW. We are working to address this issue.

Long patching for Wuthering Waves
Started 13 Nov 2024 21:58:22 (7 days ago), still ongoing
Incident without Impact
Investigating
NVIDIA Global Services

We are experiencing a delay in applying the latest patch for Wuthering Waves. We are working on making the game available again as soon as possible.

THRONE AND LIBERTY in maintenance
Started 10 Oct 2024 13:29:08 (1 month ago), still ongoing
Critical Incident
Monitoring
NVIDIA Global Services

We are currently working to resolve an issue launching THRONE AND LIBERTY. We will make the game available to play as soon as the issue is resolved.

GFN service experiencing C192000C errors
Started 10 Oct 2024 21:49:12 (1 month ago), still ongoing
Critical Incident
Investigating
NVIDIA Global Services

We are currently investigating and will provide updates.

NPA-ABY-MVD-01
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now
We are seeing some queuing in LATAM South regions which is closely monitored.
Started 10 Jul 2024 03:39:05 (4 months ago), still ongoing
Minor Incident
Investigating
NPA-ABY-MVD-01
NPA-ABY-MVD-02

We are currently investigating the issue.

See all
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