SurveyMonkey Status

Resolved: All issues have been fixed, including the following:

• Some users cannot access Collect Responses on their surveys
• Some users cannot access Analyze on their surveys
• Users face a continuous spinning wheel/loading loop if they log in and need to register a new device
• Team Summary and Manage Users should be working correctly

If any of these above issues are still not resolved, please clear your browser's cache.

Identified: The issue has been identified. Some users can now access the Analyze page or Collect Responses page for their surveys. We're still working to ensure that all users can access Analyze and Collect on their surveys.

However, there's now an additional issue where when users are trying to log in and register a new device, there's a continuous spinning wheel/loading loop. We're actively investigating this additional issue.

Investigating: We are currently investigating this issue.

Resolved: This incident is resolved. There are no longer errors on the new homepage.

Monitoring: Most errors have now resolved. We are continuing to monitor the incident.

Identified: Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.