SurveyMonkey status is Partial Outage

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SurveyMonkey

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Active Incidents

Response data missing from Analyze page
Started 3 Jun 2025 10:59:02 (3 hours ago), still ongoing
Major Incident
Identified
SurveyMonkey

We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.

Recently Resolved Incidents

SurveyMonkey Reward users cannot redeem their rewards
Started 30 May 2025 06:04:39 (4 days ago), resolved 30 May 2025 07:09:57 (4 days ago)
Major Incident
Resolved
SurveyMonkey

We are currently investigating this issue.

Some users on Enterprise teams cannot edit surveys
Started 28 May 2025 01:16:07 (7 days ago), resolved 28 May 2025 06:50:50 (6 days ago)
Major Incident
Resolved
SurveyMonkey

We are currently investigating this issue.

SurveyMonkey Outage Survival Guide

A step-by-step guide to help you survive a SurveyMonkey outage
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    SurveyMonkey Components

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    SurveyMonkey

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    Some users on Enterprise teams cannot edit surveys
    Started 28 May 2025 01:16:07 (7 days ago), resolved 28 May 2025 06:50:50 (6 days ago)
    Major Incident
    Resolved
    SurveyMonkey

    We are currently investigating this issue.

    SurveyMonkey Reward users cannot redeem their rewards
    Started 30 May 2025 06:04:39 (4 days ago), resolved 30 May 2025 07:09:57 (4 days ago)
    Major Incident
    Resolved
    SurveyMonkey

    We are currently investigating this issue.

    Response data missing from Analyze page
    Started 3 Jun 2025 10:59:02 (3 hours ago), still ongoing
    Major Incident
    Identified
    SurveyMonkey

    We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.