Zuora status is Operational

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Production UI
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Sandbox UI
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Sandbox API
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Sandbox Integrations
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Production UI
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Sandbox API
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Delay in Notifications in NA Sandbox
Started 21 Nov 2024 04:13:01 (5 hours ago), resolved 21 Nov 2024 06:06:12 (3 hours ago)
Minor Incident
Resolved
Sandbox UI
Sandbox API
Sandbox Integrations

We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it

Increased Latency in Zuora Connector for Salesforce CRM impacting EU Production
Started 21 Nov 2024 02:46:01 (6 hours ago), resolved 21 Nov 2024 05:35:45 (3 hours ago)
Incident without Impact
Resolved
Production Integrations

We have detected increased latency in Zuora Connector for Salesforce CRM impacting EU production tenants. We have implemented a fix and are monitoring the results

Delay in Notifications in EU Production
Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
Minor Incident
Resolved
Production UI
Production API
Production Integrations
Production Batch Operations
Production Analytics

We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05
Started 19 Nov 2024 08:48:29 (2 days ago), resolved 19 Nov 2024 08:48:29 (2 days ago)
Incident without Impact
Resolved
Sandbox UI
Sandbox API

We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05. The impacted windows were: 2024-11-18 7.57 PM to 8.24 PM (Pacific) The performance is back to normal, and we are monitoring.

Error Posting Invoices in Zuora Billing UI
Started 15 Nov 2024 19:45:27 (6 days ago), resolved 15 Nov 2024 21:30:02 (5 days ago)
Minor Incident
Resolved
Production UI
Production UI
Production UI

We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.

Intermittent Performance Degradation for a subset of customers in NA1 Sandbox
Started 15 Nov 2024 15:35:26 (6 days ago), resolved 15 Nov 2024 21:13:35 (5 days ago)
Minor Incident
Resolved
Sandbox UI
Sandbox API

We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.

Access to the tenants through OneID partially unavailable
Started 14 Nov 2024 17:48:42 (7 days ago), resolved 14 Nov 2024 21:53:05 (6 days ago)
Major Incident
Resolved
Billing tenant access

We are currently investigating an issue that is affecting users from logging into OneID

Zuora Outage Survival Guide

A step-by-step guide to help you survive a Zuora outage
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    Zuora Components

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    Zuora AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com

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    Production UI
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    Error Posting Invoices in Zuora Billing UI
    Started 15 Nov 2024 19:45:27 (6 days ago), resolved 15 Nov 2024 21:30:02 (5 days ago)
    Minor Incident
    Resolved
    Production UI
    Production UI
    Production UI

    We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.

    Production API
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    Production Integrations
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    Production Batch Operations
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    Production Analytics
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    Sandbox UI
    Thu 14
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    Intermittent Performance Degradation for a subset of customers in NA1 Sandbox
    Started 15 Nov 2024 15:35:26 (6 days ago), resolved 15 Nov 2024 21:13:35 (5 days ago)
    Minor Incident
    Resolved
    Sandbox UI
    Sandbox API

    We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.

    Delay in Notifications in NA Sandbox
    Started 21 Nov 2024 04:13:01 (5 hours ago), resolved 21 Nov 2024 06:06:12 (3 hours ago)
    Minor Incident
    Resolved
    Sandbox UI
    Sandbox API
    Sandbox Integrations

    We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it

    Sandbox API
    Thu 14
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    Intermittent Performance Degradation for a subset of customers in NA1 Sandbox
    Started 15 Nov 2024 15:35:26 (6 days ago), resolved 15 Nov 2024 21:13:35 (5 days ago)
    Minor Incident
    Resolved
    Sandbox UI
    Sandbox API

    We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.

    Delay in Notifications in NA Sandbox
    Started 21 Nov 2024 04:13:01 (5 hours ago), resolved 21 Nov 2024 06:06:12 (3 hours ago)
    Minor Incident
    Resolved
    Sandbox UI
    Sandbox API
    Sandbox Integrations

    We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it

    Sandbox Integrations
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    Delay in Notifications in NA Sandbox
    Started 21 Nov 2024 04:13:01 (5 hours ago), resolved 21 Nov 2024 06:06:12 (3 hours ago)
    Minor Incident
    Resolved
    Sandbox UI
    Sandbox API
    Sandbox Integrations

    We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it

    Sandbox Batch Operations
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    Sandbox Analytics
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    Central Sandbox
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    Zuora AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com

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    Production UI
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    Error Posting Invoices in Zuora Billing UI
    Started 15 Nov 2024 19:45:27 (6 days ago), resolved 15 Nov 2024 21:30:02 (5 days ago)
    Minor Incident
    Resolved
    Production UI
    Production UI
    Production UI

    We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.

    Production API
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    Production Integrations
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    Production Batch Operations
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    Production Analytics
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    Sandbox UI
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    Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05
    Started 19 Nov 2024 08:48:29 (2 days ago), resolved 19 Nov 2024 08:48:29 (2 days ago)
    Incident without Impact
    Resolved
    Sandbox UI
    Sandbox API

    We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05. The impacted windows were: 2024-11-18 7.57 PM to 8.24 PM (Pacific) The performance is back to normal, and we are monitoring.

    Sandbox API
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    now
    Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05
    Started 19 Nov 2024 08:48:29 (2 days ago), resolved 19 Nov 2024 08:48:29 (2 days ago)
    Incident without Impact
    Resolved
    Sandbox UI
    Sandbox API

    We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05. The impacted windows were: 2024-11-18 7.57 PM to 8.24 PM (Pacific) The performance is back to normal, and we are monitoring.

    Sandbox Integrations
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    Sandbox Batch Operations
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    Sandbox Analytics
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    Central Sandbox
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    Zuora EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com

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    Production UI
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    Error Posting Invoices in Zuora Billing UI
    Started 15 Nov 2024 19:45:27 (6 days ago), resolved 15 Nov 2024 21:30:02 (5 days ago)
    Minor Incident
    Resolved
    Production UI
    Production UI
    Production UI

    We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.

    Delay in Notifications in EU Production
    Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
    Minor Incident
    Resolved
    Production UI
    Production API
    Production Integrations
    Production Batch Operations
    Production Analytics

    We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

    Production API
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    Delay in Notifications in EU Production
    Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
    Minor Incident
    Resolved
    Production UI
    Production API
    Production Integrations
    Production Batch Operations
    Production Analytics

    We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

    Production Integrations
    Thu 14
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    Delay in Notifications in EU Production
    Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
    Minor Incident
    Resolved
    Production UI
    Production API
    Production Integrations
    Production Batch Operations
    Production Analytics

    We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

    Increased Latency in Zuora Connector for Salesforce CRM impacting EU Production
    Started 21 Nov 2024 02:46:01 (6 hours ago), resolved 21 Nov 2024 05:35:45 (3 hours ago)
    Incident without Impact
    Resolved
    Production Integrations

    We have detected increased latency in Zuora Connector for Salesforce CRM impacting EU production tenants. We have implemented a fix and are monitoring the results

    Production Batch Operations
    Thu 14
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    now
    Delay in Notifications in EU Production
    Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
    Minor Incident
    Resolved
    Production UI
    Production API
    Production Integrations
    Production Batch Operations
    Production Analytics

    We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

    Production Analytics
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    Delay in Notifications in EU Production
    Started 19 Nov 2024 20:18:06 (2 days ago), resolved 20 Nov 2024 01:21:20 (1 day ago)
    Minor Incident
    Resolved
    Production UI
    Production API
    Production Integrations
    Production Batch Operations
    Production Analytics

    We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.

    Sandbox UI
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    Sandbox Batch Operations
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    Sandbox Analytics
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    Central Sandbox
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    Zuora MARKETPLACE (CONNECT) APPLICATIONS

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    Zuora ZUORA REVENUE CLOUD

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    Revenue Core Services
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    Revenue API Service
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    Zuora ZEPHR

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    Zone A
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    Zone B
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    Zone C
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    Zone H
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    Zone L
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    Zone P
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    Integration APIs (*.api.zephr.com)
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    Legacy blaize.io integrations
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    Admin Console
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    Payment provider integrations
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    Zuora ZUORA ONEID

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    Billing tenant access
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    Access to the tenants through OneID partially unavailable
    Started 14 Nov 2024 17:48:42 (7 days ago), resolved 14 Nov 2024 21:53:05 (6 days ago)
    Major Incident
    Resolved
    Billing tenant access

    We are currently investigating an issue that is affecting users from logging into OneID

    SCIM provisioning
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    Revenue tenant access
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    Zuora Alternatives

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    Plum Fintech 📈 Investments

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    UK Ethical Fund Conversion in Progress
    Started 16 Nov 2024 18:57:06 (5 days ago), still ongoing
    Incident without Impact
    Investigating
    📈 Investments

    We are aware that some users may notice discrepancies in their displayed balances for the UK Ethical Fund. This is due to an ongoing conversion process. During this time, the fund is temporarily unavailable for trading.

    Please be assured that your funds are safe and will reflect correctly once the process is finalised.

    We apologise for any inconvenience this may have caused.

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    Taulia QA7 (UAT/Staging)

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