Total Synergy Status

Postmortem: On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment.

The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST.

We’re improving our certificate monitoring to help prevent this from happening again.

Resolved: We have identified the issue causing the 502 Bad Gateway error and resolved the problem.

Investigating: We're currently investigating an issue reported by users receiving a 502 Bad Gateway Error. We will provide further updates as soon as possible.

Resolved: The Synergy production platform has stabilised and the service is operating as expected.  At this time, we have not been able to identify a definitive root cause.  Our team will continue to investigate and closely monitor the environment to ensure ongoing stability. 

If you experience any further issues, please contact our support team.

Investigating: We’re continuing to investigate the recent performance degradation to better understand the root cause. While our investigation is still ongoing, performance has stabilised and the platform is currently operating as expected. 

We’re closely monitoring the situation and will continue to investigate in the background. Further updates will be shared as more information becomes available.

Investigating: Our engineering team are investigating a new instance of 502 Bad Gateway errors. We will provide updates as they become available.