Total Synergy Status

Monitoring: Microsoft have advised issue has been downgraded from Critical to Warning level. We will continue to monitor.

Identified: From approximately 6:15 PM AEDT (8:15 AM GMT) on Saturday, 7 February, Microsoft Azure reported a power outage at one of its data centres, resulting in service disruptions across Synergy and associated services, including Power BI.

Microsoft has advised that the environment has been stabilised; however, Synergy users may continue to experience intermittent disruptions over the next 24 hours and we will continue to provide updates as they become available from Microsoft.

Resolved: The login and performance issues that Synergy users were experiencing from 7:30 AM AEDT, 9 February 2026 have been resolved. If you're still experiencing any performance issues, please contact Support for further investigation.

Thank you for your patience and understanding during this time.

Investigating: Development are still investigating the root cause of this morning's login and performance issues, however we have confirmation that performance has improved. If you're still experiencing performance issues, please reach out to our Support team for further investigation.

Investigating: Users are now reporting successful login. Our development team are continuing to investigate the cause and monitor performance.

Investigating: We're currently investigating multiple reports of login issues this morning, 9 February 2026, 2025. Our development team are investigating this with the highest priority and we will provide updates as they become available.