Telnyx Status
Real-time updates of Telnyx issues and outages
Telnyx status is Operational
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Telnyx Mission Control Portal UI
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US
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Europe
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Australia
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Canada
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Inbound Calling Services - Canada
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Some documents fail to be downloaded
Started 12 Jun 2025 15:23:19 (1 month ago), still ongoing
Minor Incident
Identified
Documents
Maintenance is occurring on the documents service. During this time, documents uploaded before March 2025 may fail to be downloaded. Maintenance will complete Wednesday June 18, at which point all document operations will succeed again.
This impacts:
- Documents API
- Port orders
- Number orders
- Invoices
Chat Completions API Failures Detected
Started 18 Dec 2024 13:03:08 (7 months ago), still ongoing
Major Incident
Investigating
AI Assistants
There are 1 instances of the alert firing, please go to Alert manager for details Alert: Public-OSChatCompletionAPIFailureRateExceedsThreshold - llm-manager Description: Chat completion requests for open source models are not responding. Resolution Document: resolution document
TEST 3 [PLEASE IGNORE]
Started 26 Jul 2024 12:28:47 (1 year ago), still ongoing
Incident without Impact
Identified
Mission Control Portal UI
This is a test incident to verify notification events, please ignore.
Recently Resolved Incidents
Intermittent SIP Trunking - Canada Voice Calls - Incident -
Started 14 Jul 2025 18:21:00 (2 days ago), resolved 14 Jul 2025 18:21:00 (2 days ago)
Minor Incident
Resolved
Inbound Calling Services - Canada
15:15 UTC - Incident identified 18:21 UTC - Incident Resolved
Intermittent Failures in SIP and Programmable Voice calls
Started 14 Jul 2025 02:31:47 (3 days ago), resolved 14 Jul 2025 00:00:00 (3 days ago)
Minor Incident
Resolved
US
This happened between 0:00 and 0:31 UTC. This had been mitigated and is under Monitoring.
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Started 12 Jul 2025 22:45:10 (4 days ago), resolved 12 Jul 2025 22:55:10 (4 days ago)
Major Incident
Resolved
AI Assistants
Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Issues with our KYC verification system for new customers trying to verify.
Started 11 Jul 2025 16:41:35 (5 days ago), resolved 11 Jul 2025 16:54:59 (5 days ago)
Incident without Impact
Resolved
Mission Control Portal UI
We are currently investigating this issue.
Wireless Service Degradation
Started 11 Jul 2025 14:26:33 (5 days ago), resolved 11 Jul 2025 16:29:06 (5 days ago)
Major Incident
Resolved
Programmable Wireless
We are currently investigating this issue.
Issues with outbound calls when using Tech Prefixes
Started 10 Jul 2025 20:40:38 (6 days ago), resolved 10 Jul 2025 20:45:36 (6 days ago)
Minor Incident
Resolved
US
Europe
Australia
Canada
We are currently investigating this issue.
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Started 10 Jul 2025 07:13:11 (7 days ago), resolved 10 Jul 2025 07:28:11 (7 days ago)
Major Incident
Resolved
AI Assistants
Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Telnyx Outage Survival Guide
A step-by-step guide to help you survive a Telnyx outage
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Telnyx Components
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Telnyx Mission Control Portal UI
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TEST 3 [PLEASE IGNORE]
Started 26 Jul 2024 12:28:47 (1 year ago), still ongoing
Incident without Impact
Identified
Mission Control Portal UI
This is a test incident to verify notification events, please ignore.
Issues with our KYC verification system for new customers trying to verify.
Started 11 Jul 2025 16:41:35 (5 days ago), resolved 11 Jul 2025 16:54:59 (5 days ago)
Incident without Impact
Resolved
Mission Control Portal UI
We are currently investigating this issue.
Telnyx Mission Control API
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US East Region
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US Central Region
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US West Region
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Telnyx SIP Trunking - Signaling Regions
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US
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Issues with outbound calls when using Tech Prefixes
Started 10 Jul 2025 20:40:38 (6 days ago), resolved 10 Jul 2025 20:45:36 (6 days ago)
Minor Incident
Resolved
US
Europe
Australia
Canada
We are currently investigating this issue.
Europe
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Issues with outbound calls when using Tech Prefixes
Started 10 Jul 2025 20:40:38 (6 days ago), resolved 10 Jul 2025 20:45:36 (6 days ago)
Minor Incident
Resolved
US
Europe
Australia
Canada
We are currently investigating this issue.
Australia
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Issues with outbound calls when using Tech Prefixes
Started 10 Jul 2025 20:40:38 (6 days ago), resolved 10 Jul 2025 20:45:36 (6 days ago)
Minor Incident
Resolved
US
Europe
Australia
Canada
We are currently investigating this issue.
Canada
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Issues with outbound calls when using Tech Prefixes
Started 10 Jul 2025 20:40:38 (6 days ago), resolved 10 Jul 2025 20:45:36 (6 days ago)
Minor Incident
Resolved
US
Europe
Australia
Canada
We are currently investigating this issue.
Telnyx SIP Trunking - Media Anchorsites
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Chicago, IL
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Ashburn, VA
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San Jose, CA
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Vancouver, Canada
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London, UK
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Amsterdam, Netherlands
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Sydney, Australia
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Frankfurt, Germany
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Toronto, Canada
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Chennai, India
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Telnyx Sip Trunking - Applications
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Miami, FL
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MS Teams Operator Connect
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Telnyx Programmable Voice - Voice API
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US
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Intermittent Failures in SIP and Programmable Voice calls
Started 14 Jul 2025 02:31:47 (3 days ago), resolved 14 Jul 2025 00:00:00 (3 days ago)
Minor Incident
Resolved
US
This happened between 0:00 and 0:31 UTC. This had been mitigated and is under Monitoring.
Europe
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Telnyx Programmable Voice - Voice SDK
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Chicago, IL
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Ashburn, VA
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San Jose, CA
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London, UK
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Sydney, Australia
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Telnyx Programmable Voice - TeXML
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Europe
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Telnyx Programmable Voice - Fax
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Europe
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Telnyx Inbound Calling Services
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Inbound Calling Services - United States
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Inbound Calling Services - Canada
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Intermittent SIP Trunking - Canada Voice Calls - Incident -
Started 14 Jul 2025 18:21:00 (2 days ago), resolved 14 Jul 2025 18:21:00 (2 days ago)
Minor Incident
Resolved
Inbound Calling Services - Canada
15:15 UTC - Incident identified 18:21 UTC - Incident Resolved
Telnyx Outbound Calling Services
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Outbound Calling Services - United States
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Outbound Calling Services - Canada
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Telnyx Programmable Messaging - 2FA
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EMEA
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NORAM
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LATAM
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Telnyx Programmable Messaging
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APAC
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Telnyx Programmable Messaging - Alphanumeric Sender ID
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EMEA
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NORAM
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LATAM
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APAC
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Telnyx Programmable Messaging - Long Codes
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EMEA
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NORAM
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LATAM
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APAC
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Telnyx Programmable Messaging - Short Codes
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EMEA
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NORAM
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LATAM
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APAC
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Telnyx Programmable Messaging - Toll Free Numbers
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EMEA
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NORAM
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LATAM
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APAC
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Telnyx Programmable Messaging - Inbound
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API V1
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API V2
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Telnyx Programmable Messaging - Outbound
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API V1
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API V2
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Telnyx Programmable Wireless
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Wireless Service Degradation
Started 11 Jul 2025 14:26:33 (5 days ago), resolved 11 Jul 2025 16:29:06 (5 days ago)
Major Incident
Resolved
Programmable Wireless
We are currently investigating this issue.
Telnyx Programmable Video
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Telnyx Storage
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Telnyx AI Assistants
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Chat Completions API Failures Detected
Started 18 Dec 2024 13:03:08 (7 months ago), still ongoing
Major Incident
Investigating
AI Assistants
There are 1 instances of the alert firing, please go to Alert manager for details Alert: Public-OSChatCompletionAPIFailureRateExceedsThreshold - llm-manager Description: Chat completion requests for open source models are not responding. Resolution Document: resolution document
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Started 10 Jul 2025 07:13:11 (7 days ago), resolved 10 Jul 2025 07:28:11 (7 days ago)
Major Incident
Resolved
AI Assistants
Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Started 12 Jul 2025 22:45:10 (4 days ago), resolved 12 Jul 2025 22:55:10 (4 days ago)
Major Incident
Resolved
AI Assistants
Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Telnyx Numbering
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Number Searching
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Number Ordering
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International Numbers
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Telnyx Porting
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Telnyx Number Lookup API
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Telnyx Intercom Web Application
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Telnyx Cloud VPN
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Telnyx Documents
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Some documents fail to be downloaded
Started 12 Jun 2025 15:23:19 (1 month ago), still ongoing
Minor Incident
Identified
Documents
Maintenance is occurring on the documents service. During this time, documents uploaded before March 2025 may fail to be downloaded. Maintenance will complete Wednesday June 18, at which point all document operations will succeed again.
This impacts:
- Documents API
- Port orders
- Number orders
- Invoices
