Telnyx Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.

Investigating: We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations.

Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Investigating: We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.

Resolved: Root cause identified: No actual PGW session failure. During the Sydney Sparkle outage at ~19:00 UTC, Australian devices were temporarily routed through Ashburn LBO proxies. Once Sydney recovered, these sessions became stale. The proxy session drop 12 hours later was automatic TTL cleanup of these orphaned sessions. No action required.

Investigating: We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.

Resolved: The upstream roaming partner has confirmed the root cause was a service impact on their outbound roaming solution starting at approximately 22:10 UTC. The issue has been identified and partial recovery was observed from 21:59 UTC. GTP echo timeouts have stopped since 19:19 UTC and data sessions have recovered to approximately 88% of baseline levels. The remaining sessions are expected to fully recover as devices re-attach over the next steering cycle. No further action required on our side. We will continue to monitor.

Identified: We are experiencing degraded wireless data sessions for IMSI 1 subscribers roaming through our Sydney site. Affected subscribers may experience intermittent data connectivity or session drops. The root cause has been identified as GTP echo timeouts from an upstream roaming partner, causing automatic session resets. Sessions are gradually rebuilding as devices re-attach. Our team is actively monitoring recovery and has engaged the upstream partner for investigation.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating this issue.

Investigating: We are currently investigating this issue.

Resolved: Maintenance was completed as planned, without incident.

Investigating: Update: The scheduled roaming infrastructure maintenance window has ended (02:00 CET / 01:00 UTC). However, we are observing that GTP user plane connectivity through our roaming partner has not fully recovered. Diameter signalling is operating normally.

We are monitoring the situation and coordinating with our roaming partner to confirm full service restoration. Some customers may continue to experience intermittent connectivity for internationally roaming devices while sessions re-establish.

We will provide another update once full recovery is confirmed.

Resolved: The delays in SIM card management actions have been resolved. All operations are processing normally.

Investigating: We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.