Databox Status

Monitoring: Xero has resolved the issue on their end. The connections for the Xero data sources will be re-established in the following hours and then data will start syncing again.

We're currently monitoring the Xero connections.

Investigating: We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API.

Impact on our users:

• All syncs for Xero metrics are failing, so data is not updating for any Xero data sources.
• New Xero data source cannot be connected.

We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.

Investigating: Thank you for your continued patience. Our Security team is continuing to investigate suspicious activity involving a limited number of Databox customer connections with Salesforce. Salesforce integration remains unavailable at this time. Once the Salesforce integration is available again, we will share clear instructions on how to reconnect.

Databox and Salesforce are investigating suspicious activity involving a subset of customer connections.

As a precaution, we have deactivated all Salesforce connections for the time being. This means that integration with Salesforce is temporarily disabled and data updates from Salesforce are on hold. This step was taken to ensure the highest level of protection for our customers.

We do not currently have a timeline to resume these services. We are working as quickly as possible to restore full functionality. We will update you as soon as we have more to share.

In the meantime, if you have questions, please reach out to our Support team via chat or [email protected].

Investigating: On September 24, 2025, Salesforce disabled all integrations between Salesforce and the Databox app as a precautionary measure after detecting suspicious activity involving a subset of customer connections.

We immediately activated our incident response procedures and are working closely with the Salesforce security team to investigate further.

As a precautionary step, we revoked all Salesforce authentication tokens associated with Databox to protect customer data. As a result:

• All Salesforce data source connections in Databox are currently in an error state.
• Data cannot be retrieved or refreshed from Salesforce.
• Existing dashboards may display error messages, and new Salesforce data source connections cannot be established.

An investigation into the reported suspicious activity is in progress. We will continue to provide regular updates. At this time, there is no estimated timeline for restoration of service.

Thank you for your patience and understanding. If you have any questions, please contact our Support team via in-app chat or at [email protected].

Investigating: All Salesforce data source connections in Databox are currently in an error state. Data cannot be retrieved or refreshed from Salesforce at this time. As a result, error messages may appear in existing connections and dashboards, and new Salesforce data source connections cannot be established.

Our team is actively investigating the issue and working to resolve it as quickly as possible. At this time, there is no estimated time for resolution. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].