Databox Status

Resolved: We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services.

The Databox app was inaccessible during the following periods: Friday, 00:37–01:12 CET (Thursday, 6:37–7:12 PM EST) Friday, 04:35–04:50 CET (Thursday, 10:35–10:50 PM EST)

All users attempting to access the Databox app during these periods were impacted. As a result, regular data syncing may have been delayed, the first scheduled sync of the day may have been missed, and some notifications may have been delayed or not delivered.

All services have since been restored and are operating normally.

Resolved: We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services.

The Databox app was inaccessible during the following periods: Friday, 00:37–01:12 CET (Thursday, 6:37–7:12 PM EST) Friday, 04:35–04:50 CET (Thursday, 10:35–10:50 PM EST)

All users attempting to access the Databox app during these periods were impacted. As a result, regular data syncing may have been delayed, the first scheduled sync of the day may have been missed, and some notifications may have been delayed or not delivered.

All services have since been restored and are operating normally.

Monitoring: Metric syncing has been re-enabled after being temporarily paused due to renewed Google Analytics 4 rate limit errors. We’ve implemented mitigations and are actively monitoring the situation to ensure continued stability.

We’ll share further updates if anything changes.

Investigating: We’re seeing renewed Google Analytics 4 rate limit errors, and metric syncing has been temporarily disabled as a result. Our team is actively working on the issue and will provide updates as soon as possible.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The issue causing Google Analytics 4 rate limit errors has been resolved, and metric syncing has been re-established. We are continuing to monitor the situation to ensure ongoing syncing stability.

Investigating: We are currently experiencing issues with Google Analytics 4 rate limits. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values, and issues can be present when editing reports with Google Analytics 4 metrics.

We are actively working on resolving the issue and will provide updates as soon as possible.