Softpay Status

Postmortem: Nets had a major internal incident. Currently Nets has not disclosed any information on the root cause.

Resolved: Nets transactions are working again.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Nets implemented a fix. Transactions is successfull again. We will continue to monitor.

Identified: Nets is still working on a fix. Resolution time is currently unknown. Softpay's own platform continue to operate normally. We will update again as we receive further information.

Identified: Nets have identified the issue and are working on a fix. Resolution time is currently unknown. Softpay's own platform continue to operate normally. We will update again as we receive further information.

Identified: The ongoing incident at our upstream acquirer Nets is affecting card payment processing across Denmark. Nets are currently unable to process payment and refund transactions, which is causing card payments to be declined. Softpay's own platform is operating normally. We continue to monitor the situation and will update again as we receive further information.

Identified: This issue is ongoing and has been identified as affecting other payment processors besides Nets. These include Link4tech, Swedbank, Lavego, and Paycore. We are working closely with partners to resolve the issue as quickly as possible.

Identified: This issue has been identified as Nets transaction processing problems.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating issues that affecting most transactions.

Resolved: The previous status update was sent in error. There are currently no issues with any services. All Softpay services are working normally. Softpay apologises for any confusion.

Resolved: Transactions are being processed successfully again. Softpay's own platform continued to operate normally throughout the minor incident.

Monitoring: Transaction processing has resumed. We will continue to monitor the situation.

Investigating: We are investigating issues that affecting some transactions. Softpay's own platform is operating normally.