
SMSPortal Status
Real-time updates of SMSPortal issues and outages
SMSPortal status is Operational
SMPP
REST
SFTP
HTTP (Legacy)
Web Services & SQL (Legacy)
Email to SMS (Legacy)
Outbound SMS
Active Incidents
No active incidents
Recently Resolved Incidents
Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.
Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.
We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.
Please contact [email protected] if you require further information or assistance.
The SMSPortal Team
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
SMSPortal Outage Survival Guide
SMSPortal Components
SMSPortal API
SMPP
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
REST
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
SFTP
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
HTTP (Legacy)
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Web Services & SQL (Legacy)
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Email to SMS (Legacy)
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
SMSPortal Messaging Services
Outbound SMS
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Inbound SMS
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
SMSPortal Websites
Main Website
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Customer Portal
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Billing and Payments
SMSPortal Region
Africa
We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.
Incident Summary:
Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].
Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.
Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.
We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.
Please contact [email protected] if you require further information or assistance.
The SMSPortal Team