SMSPortal status is Operational

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SMPP
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REST
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SFTP
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HTTP (Legacy)
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Web Services & SQL (Legacy)
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Email to SMS (Legacy)
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Outbound SMS
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Connectivity Degradation
Started 24 Oct 2025 11:14:06 (3 days ago), resolved 24 Oct 2025 16:25:52 (3 days ago)
Minor Incident
Resolved
Africa

Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.

Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.

We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.

Please contact [email protected] if you require further information or assistance.

The SMSPortal Team

Service Degradation - Core Data Centres
Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
Minor Incident
Resolved
Main Website
Outbound SMS
Africa
SMPP
REST
More...

We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

SMSPortal Outage Survival Guide

A step-by-step guide to help you survive a SMSPortal outage
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    SMSPortal Components

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    SMSPortal API

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    SMPP
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    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    REST
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    SFTP
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    HTTP (Legacy)
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    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Web Services & SQL (Legacy)
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Email to SMS (Legacy)
    Mon 20
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    SMSPortal Messaging Services

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    now
    Outbound SMS
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Inbound SMS
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    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    SMSPortal Websites

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    Main Website
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    now
    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Customer Portal
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    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Billing and Payments
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    SMSPortal Region

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    Africa
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    Service Degradation - Core Data Centres
    Started 22 Oct 2025 14:41:06 (5 days ago), resolved 22 Oct 2025 18:13:20 (5 days ago)
    Minor Incident
    Resolved
    Main Website
    Outbound SMS
    Africa
    SMPP
    REST
    More...

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

    Incident Summary:

    Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

    We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

    If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

    Connectivity Degradation
    Started 24 Oct 2025 11:14:06 (3 days ago), resolved 24 Oct 2025 16:25:52 (3 days ago)
    Minor Incident
    Resolved
    Africa

    Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.

    Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.

    We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.

    Please contact [email protected] if you require further information or assistance.

    The SMSPortal Team

    Europe
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