SMSPortal Status

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Monitoring: Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

Investigating: We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

Resolved: After extensive monitoring we believe this issue to be resolved.

Monitoring: Connectivity remains stable and we’ll continue to monitor closely over the next few hours.

Monitoring: Some customers may have experienced intermittent connectivity issues affecting access to our platform due to an incident on the SEACOM network. While connectivity has since been restored, we are still awaiting further feedback from SEACOM to confirm the root cause.

Type: Connectivity Degradation Issue Start Time: 24 Oct 2025 @ 12:25 (UTC+2) Issue End Time: 24 Oct 2025 @ 13:00 (UTC+2) Impact: Customers may have experienced slower response times or brief interruptions in service.

We’ll continue to closely monitor the situation and work with SEACOM’s engineers to identify and address the underlying cause. Thank you for your patience and understanding.

Please contact [email protected] if you require further information or assistance.

The SMSPortal Team