Service Fusion status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Service Fusion Outage Survival Guide

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    Service Fusion Components

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    Service Fusion Admin System - admin.servicefusion.com

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    Service Fusion Worker App

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    Service Fusion vip1, vip2 and other *.totalfsm.com domains

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    Service Fusion QuickBooks Desktop Integration

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    Service Fusion QuickBooks Online Integration

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    Service Fusion Customer Web Portal & Customer Apps

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    Service Fusion API (beta)

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    Service Fusion FusionPay

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    Service Fusion ServiceCall.ai

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    Service Fusion GPS Fleet Tracking

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    Service Fusion Alternatives

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    Kickserv Text Notifications

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    Unformatted links in text messages
    Started 12 Dec 2023 15:21:44 (1 year ago), still ongoing
    Minor Incident
    Identified
    Text Notifications
    Email Notifications

    Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

    https://kck.sv/mrz2

    However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

    https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

    This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

    We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

    Kickserv Email Notifications

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    Unformatted links in text messages
    Started 12 Dec 2023 15:21:44 (1 year ago), still ongoing
    Minor Incident
    Identified
    Text Notifications
    Email Notifications

    Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

    https://kck.sv/mrz2

    However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

    https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

    This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

    We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

    See all