Optum Solutions status is Partially Degraded Service

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Optum Solutions CareSelect®

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Optum Solutions Clinical Exchange

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Optum Solutions Contract Manager

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Optum Solutions Dental Network

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Optum Solutions HealthQx

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Optum Solutions InterQual

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Batch
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Optum Rx Timeouts
Started 22 Oct 2025 22:00:29 (4 days ago), still ongoing
Minor Incident
Investigating
Pharmacy Network Solutions

The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

Recently Resolved Incidents

Resolved Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable
Started 24 Oct 2025 20:59:15 (2 days ago), resolved 24 Oct 2025 21:28:48 (2 days ago)
Major Incident
Resolved
Clinical Exchange

We are aware of intermittent reports of users unable to access the Clinical Exchange portal.

INC/CSA/Ref # INC46190677

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
Started 18 Sep 2025 12:58:35 (1 month ago), resolved 21 Oct 2025 15:10:09 (5 days ago)
Minor Incident
Resolved
Pharmacy Data Solutions
Pharmacy Network Solutions
Pharmacy Software Solutions

Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

Optum Insight MedRX Invoice Errors
Started 17 Sep 2025 16:53:31 (1 month ago), resolved 21 Oct 2025 15:09:53 (5 days ago)
Minor Incident
Resolved
MedRx
Pharmacy Network Solutions

This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

Resolved Incident: Intermittent Performance Issues
Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
Minor Incident
Resolved
CareSelect®
Absolute AR
AccuPost
AHI QA & Lobby
Clinical Exchange
More...

Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption
Started 20 Oct 2025 17:21:52 (6 days ago), resolved 20 Oct 2025 21:21:44 (6 days ago)
Major Incident
Resolved
Real Time

We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance

INC/CSA/Ref# INC46073520

Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider
Started 20 Oct 2025 15:32:03 (6 days ago), resolved 20 Oct 2025 20:32:43 (6 days ago)
Major Incident
Resolved
MedRx

[10/20/2025] 11:30 AM EST

Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.

INC46079060

Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.
Started 20 Oct 2025 13:08:43 (6 days ago), resolved 20 Oct 2025 15:37:45 (6 days ago)
Major Incident
Resolved
Clinical Exchange

[10/20/2025] 09:07 AM ET

We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.

INC46075665

Optum Solutions Outage Survival Guide

A step-by-step guide to help you survive a Optum Solutions outage
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    Optum Solutions Components

    Sun 19
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    now

    Optum Solutions CareSelect®

    Sun 19
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Change Healthcare Enterprise

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    Optum Solutions Clinical Exchange

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    Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.
    Started 20 Oct 2025 13:08:43 (6 days ago), resolved 20 Oct 2025 15:37:45 (6 days ago)
    Major Incident
    Resolved
    Clinical Exchange

    [10/20/2025] 09:07 AM ET

    We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.

    INC46075665

    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Resolved Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable
    Started 24 Oct 2025 20:59:15 (2 days ago), resolved 24 Oct 2025 21:28:48 (2 days ago)
    Major Incident
    Resolved
    Clinical Exchange

    We are aware of intermittent reports of users unable to access the Clinical Exchange portal.

    INC/CSA/Ref # INC46190677

    Optum Solutions Contract Manager

    Sun 19
    Mon 20
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Dental Network

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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    InterQual® AutoReview
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    InterQual® Cloud Solutions
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    Optum Solutions HealthQx

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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions InterQual

    Sun 19
    Mon 20
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    Thu 23
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Medical Network

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    now
    Batch
    Sun 19
    Mon 20
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Real Time
    Sun 19
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    now
    Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption
    Started 20 Oct 2025 17:21:52 (6 days ago), resolved 20 Oct 2025 21:21:44 (6 days ago)
    Major Incident
    Resolved
    Real Time

    We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance

    INC/CSA/Ref# INC46073520

    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Patient Financial Clearance

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    AHI QA & Lobby
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Clearance Patient Access
    Sun 19
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Clinical Network

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    EngageCare Provider
    Sun 19
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Clinical Document Collector API
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    Optum Solutions Pharmacy Solutions

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    Absolute AR
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Clinical Exchange Labs and Hospitals
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    Optum Solutions Dental Network

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    MedRx
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    Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider
    Started 20 Oct 2025 15:32:03 (6 days ago), resolved 20 Oct 2025 20:32:43 (6 days ago)
    Major Incident
    Resolved
    MedRx

    [10/20/2025] 11:30 AM EST

    Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.

    INC46079060

    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Insight MedRX Invoice Errors
    Started 17 Sep 2025 16:53:31 (1 month ago), resolved 21 Oct 2025 15:09:53 (5 days ago)
    Minor Incident
    Resolved
    MedRx
    Pharmacy Network Solutions

    This message is intended for Pharmacy Network MedRX customers.

    Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

    CommonWell
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    Pharmacy Data Solutions
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
    Started 18 Sep 2025 12:58:35 (1 month ago), resolved 21 Oct 2025 15:10:09 (5 days ago)
    Minor Incident
    Resolved
    Pharmacy Data Solutions
    Pharmacy Network Solutions
    Pharmacy Software Solutions

    Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

    Optum Insight is troubleshooting this issue and will update once resolved.

    Dental Claim Attachments
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    Optum Solutions Cost Transparency

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    Pharmacy Network Solutions
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    Optum Rx Timeouts
    Started 22 Oct 2025 22:00:29 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Pharmacy Network Solutions

    The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
    Started 18 Sep 2025 12:58:35 (1 month ago), resolved 21 Oct 2025 15:10:09 (5 days ago)
    Minor Incident
    Resolved
    Pharmacy Data Solutions
    Pharmacy Network Solutions
    Pharmacy Software Solutions

    Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

    Optum Insight is troubleshooting this issue and will update once resolved.

    Optum Insight MedRX Invoice Errors
    Started 17 Sep 2025 16:53:31 (1 month ago), resolved 21 Oct 2025 15:09:53 (5 days ago)
    Minor Incident
    Resolved
    MedRx
    Pharmacy Network Solutions

    This message is intended for Pharmacy Network MedRX customers.

    Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

    Dental Converge
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    Predictive Engagement
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    Provider Directory
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    Pharmacy Software Solutions
    Sun 19
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
    Started 18 Sep 2025 12:58:35 (1 month ago), resolved 21 Oct 2025 15:10:09 (5 days ago)
    Minor Incident
    Resolved
    Pharmacy Data Solutions
    Pharmacy Network Solutions
    Pharmacy Software Solutions

    Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

    Optum Insight is troubleshooting this issue and will update once resolved.

    Dental Credentialing Manager
    Sun 19
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    now
    Dental EDI Network
    Sun 19
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    now

    Optum Solutions Provider Manager

    Sun 19
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Customer Portals

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    Dental Practice Analytic Insights
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    Optum Solutions Revenue Cycle Management

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    Client Access System
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    True View
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    AccuPost
    Sun 19
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Dental Revenue Cycle Insights
    Sun 19
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    ConnectCenter
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    Acuity Revenue Cycle Analytics
    Sun 19
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Customer Care Hub
    Sun 19
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    now
    Advanced Claim Management
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    Assurance Reimbursement Management
    Sun 19
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    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Download Connect
    Sun 19
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    now
    Enrollment Central
    Sun 19
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    Revenue Performance Advisor
    Sun 19
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Remittance/ERA transmission
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    Optum Solutions Government Eligibility, Enrollment & Member Engagement

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    Customer Connection
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    Optum Solutions Reimbursement Manager

    Sun 19
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    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Optum Solutions Risk Manager

    Sun 19
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
    Sun 19
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    now

    Optum Solutions Risk View

    Sun 19
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
    Sun 19
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    now
    Hosted Payer Services (HPS)
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    Optum Solutions SmartPay Plus

    Sun 19
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    Sat 25
    now
    Resolved Incident: Intermittent Performance Issues
    Started 20 Oct 2025 17:58:56 (6 days ago), resolved 20 Oct 2025 23:06:10 (6 days ago)
    Minor Incident
    Resolved
    CareSelect®
    Absolute AR
    AccuPost
    AHI QA & Lobby
    Clinical Exchange
    More...

    Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

    Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

    We apologize for any inconvenience.

    Medical claim attachments
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    now
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    Rx Network Solutions ePrescribing
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    now
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    now
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    Sun 19
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    now
    Rx Edit
    Sun 19
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    Sun 19
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    now
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    now
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    now
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