Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
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Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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Clinical Document Collector API
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Clinical Exchange Labs and Hospitals
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Optum Solutions Dental Network
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Dental Claim Attachments
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Optum Solutions Cost Transparency
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Predictive Engagement
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Payer connectivity Blue and Medicaid Eligibility payers
Started 9 Sep 2024 17:55:20 (10 months ago), still ongoing
Minor Incident
Investigating
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
Resolved Issue: Clinical Exchange lab orders and results processing
Started 19 Jun 2025 13:32:14 (3 days ago), resolved 19 Jun 2025 13:32:14 (3 days ago)
Incident without Impact
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Clinical Exchange was currently experiencing an issue with lab orders and results. The application was available but orders and results processing were delayed.
Lab orders and results processing delays occurred June 18, 2025, 11:00 p.m.-June 19, 2025, 9:00 a.m. ET. All orders and results are now processing as expected.
Optum Solutions Outage Survival Guide
A step-by-step guide to help you survive a Optum Solutions outage
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Optum Solutions Components
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Optum Solutions Change Healthcare Enterprise
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Optum Solutions Clinical Decision Support
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CareSelect®
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InterQual® AutoReview
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InterQual® Cloud Solutions
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InterQual® Coordinated Care
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InterQual® Criteria
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InterQual® Customize
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InterQual® Review Manager – Hosted
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InterQual® Review Manager – Installed
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Patient Education
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InterQual® Government Services
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Optum Solutions Clinical Network
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Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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Resolved Issue: Clinical Exchange lab orders and results processing
Started 19 Jun 2025 13:32:14 (3 days ago), resolved 19 Jun 2025 13:32:14 (3 days ago)
Incident without Impact
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Clinical Exchange was currently experiencing an issue with lab orders and results. The application was available but orders and results processing were delayed.
Lab orders and results processing delays occurred June 18, 2025, 11:00 p.m.-June 19, 2025, 9:00 a.m. ET. All orders and results are now processing as expected.
Clinical Document Collector API
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now
Clinical Exchange Labs and Hospitals
Sun 15
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now
Resolved Issue: Clinical Exchange lab orders and results processing
Started 19 Jun 2025 13:32:14 (3 days ago), resolved 19 Jun 2025 13:32:14 (3 days ago)
Incident without Impact
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Clinical Exchange was currently experiencing an issue with lab orders and results. The application was available but orders and results processing were delayed.
Lab orders and results processing delays occurred June 18, 2025, 11:00 p.m.-June 19, 2025, 9:00 a.m. ET. All orders and results are now processing as expected.
CommonWell
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Optum Solutions Dental Network
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Dental Claim Attachments
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Optum Solutions Cost Transparency
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Predictive Engagement
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Dental Converge
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Dental Credentialing Manager
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Provider Directory
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Optum Solutions Customer Portals
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Dental EDI Network
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Client Access System
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Dental Practice Analytic Insights
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True View
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ConnectCenter
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Dental Revenue Cycle Insights
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Customer Care Hub
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Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
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Advanced Claim Management
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Download Connect
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Batch claims transmission
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Enrollment Central
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Customer Connection
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Remittance/ERA transmission
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Optum Solutions Government Eligibility, Enrollment & Member Engagement
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Real-time eligibility transactions
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Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
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Hosted Payer Services (HPS)
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Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
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Medical claim attachments
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Vision
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Payer Connectivity Services
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Revenue Analytics
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Credentialing Advocate Solution
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Optum Solutions Payer Communications and Payment Services
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Communications Complete - Payer
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Optum Solutions Pharmacy Solutions
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Absolute AR
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Converge Rx
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Enterprise Pharmacy System
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Exchange Dx
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SimpleAttach Solution
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Explore Dx
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MedRx
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MedRx Commercial
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MedRx Flu
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MedRx Medicare
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MedRx Medicaid
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Optum Solutions Medical Network APIs
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Rx Network Solutions
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Rx Network Solutions ePrescribing
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Claims Responses and Reports API
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Paper-to-EDI (P2E)/Claims Automation
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Rx Assist
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Claims Status API
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Eligibility API
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Rx CardFinder Services
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Institutional Claims API
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Rx Connect Solution
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Rx Edit
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Payer Finder website and API
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Professional Claims API
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Rx Processor Alerts
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Rx Secure Site
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Optum Solutions Medical Record Retrieval & Clinical Review
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Optum Solutions Provider Network Optimization
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Clinical Abstraction
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Contract Manager
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Medical Record Retrieval
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Provider Manager
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Optum Solutions Patient Engagement & Experience
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Reimbursement Manager
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Shop Book and Pay
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Optum Solutions Revenue Cycle Management
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Virtual Front Desk
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AccuPost
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Ahi Lobby
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Payer Enrollment Services
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AhiQA
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Payment Network Advocate
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Settlement Advocate
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Assurance Reimbursement Management
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Optum Solutions Payment Integrity
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Clearance Patient Access Suite
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DRG Validation
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Clearance Patient Access Suite: Advocate
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Clearance Patient Access Suite: Bi-directional connectivity
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Communications Complete - Payer
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Hospital Bill Audit
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Clearance Patient Access Suite: Estimator
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Hospital Billing Validation/Short Stay Bill Validation
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Clearance Patient Access Suite: HL7
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Optum Solutions Pharmacy Benefits & TPA
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Clearance Patient Access Suite: Medical Necessity
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Medicaid Pharmacy Benefits Services
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Clearance Patient Access Suite: Notice of Admission
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Smart Commercial Pharmacy Services
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Clearance Patient Access Suite: Patient ID
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Clearance Patient Access Suite: Prior Authorization
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Clearance Patient Access Suite: Propensity to Pay
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Clearance Patient Access Suite: qPay
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Clearance Patient Access Suite: Verifier
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Patient Engagement Suite
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Revenue Integrity (Coding Services)
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Revenue Performance Advisor
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Tue 17
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now
Payer connectivity Blue and Medicaid Eligibility payers
Started 9 Sep 2024 17:55:20 (10 months ago), still ongoing
Minor Incident
Investigating
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Acuity Revenue Cycle Analytics
Sun 15
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Optum Solutions HealthQx
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Optum Solutions Risk Manager
Sun 15
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Point-of-Sale Rx
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Optum Solutions Risk View
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Optum Solutions SmartPay Plus
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Turn Rx
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Communications Complete - Provider
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Optum Solutions Provider Communications and Payment Services
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Payment Automation
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SmartPay for Providers
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Acuity Revenue Cycle Analytics
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Ambulatory Claims Manager
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Claims & Denials Advisor
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Claims & Denials Management
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Financial Clearance Services
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National Payments Connector
Sun 15
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now
Pulse Revenue Cycle Benchmarking™
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Optum Solutions Risk Adjustment & Quality
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Compliance Reporter
Sun 15
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now
Dx Gap Advisor
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now
Risk Adjustment Coding
Sun 15
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Edge Complete
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Encounter Complete
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Optum Solutions Value-Based Care
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Business Process as a Service (BPaaS)
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Prometheus Analytics
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Third-Party Administration
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Optum Solutions zStatus page Testing
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now
