
Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partially Degraded Service
Optum Solutions CareSelect®
Optum Solutions Clinical Exchange
Optum Solutions Contract Manager
Optum Solutions Dental Network
Optum Solutions HealthQx
Optum Solutions InterQual
Batch
Active Incidents
The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.
Recently Resolved Incidents
We are aware of intermittent reports of users unable to access the Clinical Exchange portal.
INC/CSA/Ref # INC46190677
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Optum Insight is troubleshooting this issue and will update once resolved.
This message is intended for Pharmacy Network MedRX customers.
Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance
INC/CSA/Ref# INC46073520
[10/20/2025] 11:30 AM EST
Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.
INC46079060
[10/20/2025] 09:07 AM ET
We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.
INC46075665
Optum Solutions Outage Survival Guide
Optum Solutions Components
Optum Solutions CareSelect®
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Change Healthcare Enterprise
Optum Solutions Clinical Exchange
[10/20/2025] 09:07 AM ET
We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.
INC46075665
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
We are aware of intermittent reports of users unable to access the Clinical Exchange portal.
INC/CSA/Ref # INC46190677
Optum Solutions Contract Manager
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Dental Network
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
InterQual® AutoReview
InterQual® Cloud Solutions
Optum Solutions HealthQx
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions InterQual
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Medical Network
Batch
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Real Time
We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance
INC/CSA/Ref# INC46073520
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Patient Financial Clearance
AHI QA & Lobby
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Clearance Patient Access
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Clinical Network
EngageCare Provider
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Clinical Document Collector API
Optum Solutions Pharmacy Solutions
Absolute AR
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Clinical Exchange Labs and Hospitals
Optum Solutions Dental Network
MedRx
[10/20/2025] 11:30 AM EST
Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.
INC46079060
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
This message is intended for Pharmacy Network MedRX customers.
Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
CommonWell
Pharmacy Data Solutions
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Optum Insight is troubleshooting this issue and will update once resolved.
Dental Claim Attachments
Optum Solutions Cost Transparency
Pharmacy Network Solutions
The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Optum Insight is troubleshooting this issue and will update once resolved.
This message is intended for Pharmacy Network MedRX customers.
Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Dental Converge
Predictive Engagement
Provider Directory
Pharmacy Software Solutions
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Optum Insight is troubleshooting this issue and will update once resolved.
Dental Credentialing Manager
Dental EDI Network
Optum Solutions Provider Manager
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Customer Portals
Dental Practice Analytic Insights
Optum Solutions Revenue Cycle Management
Client Access System
True View
AccuPost
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Dental Revenue Cycle Insights
ConnectCenter
Acuity Revenue Cycle Analytics
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Customer Care Hub
Advanced Claim Management
Assurance Reimbursement Management
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Download Connect
Enrollment Central
Revenue Performance Advisor
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Remittance/ERA transmission
Optum Solutions Government Eligibility, Enrollment & Member Engagement
Customer Connection
Optum Solutions Reimbursement Manager
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Optum Solutions Risk Manager
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Optum Solutions Risk View
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
Hosted Payer Services (HPS)
Optum Solutions SmartPay Plus
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.