Optum Solutions status is Partial Outage

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Optum Solutions Clinical Decision Support

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InterQual® Government Services
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Optum Solutions Clinical Network

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Clinical Document Collector API
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Optum Solutions Cost Transparency

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Predictive Engagement
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Provider Directory
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Payer connectivity Blue and Medicaid Eligibility payers
Started 9 Sep 2024 17:55:20 (9 days ago), still ongoing
Minor Incident
Investigating
Revenue Performance Advisor

Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.

Optum is currently working to resolve this issue.

REF 772650

Recently Resolved Incidents

No recent incidents

Optum Solutions Outage Survival Guide

A step-by-step guide to help you survive a Optum Solutions outage
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    Optum Solutions Components

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    Optum Solutions Change Healthcare Enterprise

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    Optum Solutions Clinical Decision Support

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    CareSelect®
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    InterQual® AutoReview
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    InterQual® Cloud Solutions
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    InterQual® Coordinated Care
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    InterQual® Criteria
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    InterQual® Customize
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    InterQual® Review Manager – Hosted
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    InterQual® Review Manager – Installed
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    Patient Education
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    InterQual® Government Services
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    Optum Solutions Clinical Network

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    now
    Clinical Document Collector API
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    Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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    Clinical Exchange Labs and Hospitals
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    CommonWell
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    Optum Solutions Cost Transparency

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    Predictive Engagement
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    Provider Directory
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    True View
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    Optum Solutions Customer Portals

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    Client Access System
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    ConnectCenter
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    Customer Care Hub
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    Customer Connection
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    Download Connect
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    Enrollment Central
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    Vision
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    Optum Solutions Dental Network

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    Dental Claim Attachments
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    Credentialing Advocate Solution
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    Dental Converge
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    Dental Credentialing Manager
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    Dental EDI Network
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    Dental Practice Analytic Insights
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    Dental Revenue Cycle Insights
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    Optum Solutions Government Eligibility, Enrollment & Member Engagement

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    Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
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    SimpleAttach Solution
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    Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
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    Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)

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    Advanced Claim Management
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    Batch claims transmission
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    Remittance/ERA transmission
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    Real-time eligibility transactions
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    Hosted Payer Services (HPS)
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    Medical claim attachments
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    Paper-to-EDI (P2E)/Claims Automation
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    Payer Connectivity Services
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    Revenue Analytics
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    Optum Solutions Medical Network APIs

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    Claims Responses and Reports API
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    now
    Claims Status API
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    now
    Eligibility API
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    now
    Institutional Claims API
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    Payer Finder website and API
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    now
    Professional Claims API
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    Optum Solutions Medical Record Retrieval & Clinical Review

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    Clinical Abstraction
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    Medical Record Retrieval
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    Optum Solutions Patient Engagement & Experience

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    now
    Shop Book and Pay
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    Virtual Front Desk
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    Optum Solutions Payer Communications and Payment Services

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    Communications Complete - Payer
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    Payer Enrollment Services
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    Payment Network Advocate
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    Settlement Advocate
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    Optum Solutions Payment Integrity

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    DRG Validation
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    now
    Hospital Bill Audit
    Wed 11
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    now
    Hospital Billing Validation/Short Stay Bill Validation
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    Optum Solutions Pharmacy Benefits & TPA

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    Medicaid Pharmacy Benefits Services
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    Smart Commercial Pharmacy Services
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    Optum Solutions Pharmacy Solutions

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    Absolute AR
    Wed 11
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    Converge Rx
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    Enterprise Pharmacy System
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    Exchange Dx
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    Explore Dx
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    MedRx
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    Network Solutions (ePrescribing)
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    Point-of-Sale Rx
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    Rx Assist
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    Rx CardFinder Services
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    Rx Connect Solution
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    Rx Edit
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    Turn Rx
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    Optum Solutions Provider Communications and Payment Services

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    Communications Complete - Provider
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    Payment Automation
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    SmartPay for Providers
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    SmartPay Plus for Providers
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    Optum Solutions Provider Network Optimization

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    Contract Manager
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    Provider Manager
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    Reimbursement Manager
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    Optum Solutions Revenue Cycle Management

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    AccuPost
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    now
    Acuity Revenue Cycle Analytics
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    Ahi Lobby
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    AhiQA
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    Ambulatory Claims Manager
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    now
    Assurance Reimbursement Management
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    now
    Claims & Denials Advisor
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    Claims & Denials Management
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    Clearance Patient Access Suite
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    Financial Clearance Services
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    National Payments Connector
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    Patient Engagement Suite
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    now
    Revenue Integrity (Coding Services)
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    Revenue Performance Advisor
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    Payer connectivity Blue and Medicaid Eligibility payers
    Started 9 Sep 2024 17:55:20 (9 days ago), still ongoing
    Minor Incident
    Investigating
    Revenue Performance Advisor

    Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.

    Optum is currently working to resolve this issue.

    REF 772650

    Optum Solutions Risk Adjustment & Quality

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    Compliance Reporter
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    Dx Gap Advisor
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    Edge Complete
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    Encounter Complete
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    Risk View
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    Risk Adjustment Coding
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    Optum Solutions Value-Based Care

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    Business Process as a Service (BPaaS)
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    now
    HealthQx
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    Prometheus Analytics
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    Risk Manager
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    Third-Party Administration
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    Optum Solutions Alternatives

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    now

    SeattleU IT Services InformSU

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    now
    Some InformSU Reports Out of Date
    Started 16 Sep 2024 23:24:49 (2 days ago), still ongoing
    Minor Incident
    Investigating
    InformSU

    We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.

    Some real time operational reports will be slightly out of date until the issue is resolved.

    We are working with our vendor to have the issue resolved as quickly as possible.

    See all
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    Phonecheck Carrier Eligibility Services

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    AT&T Status
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    See all
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    now

    Polar Data transfer to Nike

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    See all
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    Datto RMM

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    now
    Zinfandel (US West)
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    See all