Optum Solutions Status

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

Monitoring: We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

Identified: The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available

Investigating: The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.

Investigating: [10/20/2025] 09:07 AM ET

We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.

INC46075665

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Intermittent access issues are resolved as of 3:45 PM CT.

INC/CSA/Ref # INC46190677

Identified: Intermittent access issues are resolved as of 3:45 PM CT. We will continue to monitor the system

INC/CSA/Ref # INC46190677

Investigating: We are aware of intermittent reports of users unable to access the Clinical Exchange portal.

INC/CSA/Ref # INC46190677

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates.

INC/CSA/Ref# INC46073520

Monitoring: Most AWS services and internal systems have shown substantial recovery, with numerous previously impacted servers now operating normally following manual interventions and configuration adjustments. AWS continues to issue updates, and the support teams remain vigilant, actively monitoring for any residual or emerging issues as recovery efforts progress.

Identified: Team is still waiting on resolution from AWS. An update will be shared within the next hour.

INC/CSA/Ref# INC46073520

Identified: Team is still investigating the issue and will update you as soon as their are any changes.

INC/CSA/Ref# INC46073520

Investigating: We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance

INC/CSA/Ref# INC46073520

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.

Monitoring: The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.

Monitoring: The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.

Identified: Team is still investigating the issue and and will update you as soon as their are any changes.

Investigating: [10/20/2025] 11:30 AM EST

Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.

INC46079060

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: This incident has been resolved.

Identified: This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: This incident has been resolved.

Monitoring: Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Investigating: Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

Investigating: The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: This incident has been resolved.

Monitoring: Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Investigating: Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

Resolved: This incident has been resolved.

Identified: This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: This incident has been resolved.

Monitoring: Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Investigating: Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Resolved: Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Investigating: Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.