Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
Optum Solutions Change Healthcare Enterprise
InterQual® AutoReview
InterQual® Cloud Solutions
InterQual® Coordinated Care
InterQual® Criteria
InterQual® Customize
InterQual® Review Manager – Hosted
Active Incidents
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
Clearance Plus Acute experienced a performance issue beginning at 8 a.m. ET. This issue was resolved at 10 a.m. ET. However, this may have caused delayed responses of eligibility requests.
If you are not receiving responses, you may need to restart your interface.
INC0674360
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Optum Solutions Outage Survival Guide
Optum Solutions Components
Optum Solutions Change Healthcare Enterprise
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Optum Solutions Clinical Decision Support
CareSelect®
InterQual® AutoReview
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Cloud Solutions
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Coordinated Care
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Criteria
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Customize
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Review Manager – Hosted
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
InterQual® Review Manager – Installed
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Patient Education
InterQual® Government Services
Optum Solutions Clinical Network
Clinical Document Collector API
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Clinical Exchange Labs and Hospitals
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
CommonWell
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
Optum Solutions Customer Portals
Client Access System
True View
ConnectCenter
Customer Care Hub
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Download Connect
Enrollment Central
Optum Solutions Dental Network
Customer Connection
Dental Claim Attachments
Dental Converge
Dental Credentialing Manager
Vision
Dental EDI Network
Credentialing Advocate Solution
Dental Practice Analytic Insights
Dental Revenue Cycle Insights
Optum Solutions Government Eligibility, Enrollment & Member Engagement
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
Advanced Claim Management
Batch claims transmission
SimpleAttach Solution
Remittance/ERA transmission
Real-time eligibility transactions
Hosted Payer Services (HPS)
Medical claim attachments
Payer Connectivity Services
Revenue Analytics
Optum Solutions Medical Network APIs
Claims Responses and Reports API
Claims Status API
Paper-to-EDI (P2E)/Claims Automation
Eligibility API
Institutional Claims API
Payer Finder website and API
Professional Claims API
Optum Solutions Medical Record Retrieval & Clinical Review
Clinical Abstraction
Medical Record Retrieval
Optum Solutions Patient Engagement & Experience
Shop Book and Pay
Virtual Front Desk
Optum Solutions Payer Communications and Payment Services
Payer Enrollment Services
Payment Network Advocate
Settlement Advocate
Communications Complete - Payer
Optum Solutions Payment Integrity
DRG Validation
Hospital Bill Audit
Communications Complete - Payer
Hospital Billing Validation/Short Stay Bill Validation
Optum Solutions Pharmacy Benefits & TPA
Medicaid Pharmacy Benefits Services
Smart Commercial Pharmacy Services
Optum Solutions Pharmacy Solutions
Absolute AR
Converge Rx
Enterprise Pharmacy System
Exchange Dx
Explore Dx
MedRx
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
MedRx Commercial
MedRx Flu
MedRx Medicare
MedRx Medicaid
Point-of-Sale Rx
Rx Network Solutions
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Rx Network Solutions ePrescribing
Rx Assist
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Rx CardFinder Services
Rx Connect Solution
Rx Edit
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Rx Processor Alerts
Rx Secure Site
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Turn Rx
Optum Solutions Provider Communications and Payment Services
Communications Complete - Provider
Payment Automation
SmartPay for Providers
SmartPay Plus for Providers
Optum Solutions Provider Network Optimization
Contract Manager
Provider Manager
Reimbursement Manager
Optum Solutions Revenue Cycle Management
AccuPost
Acuity Revenue Cycle Analytics
Ahi Lobby
AhiQA
Ambulatory Claims Manager
Assurance Reimbursement Management
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Claims & Denials Advisor
Claims & Denials Management
Clearance Patient Access Suite
Clearance Patient Access Suite: Advocate
Clearance Patient Access Suite: Bi-directional connectivity
Clearance Plus Acute experienced a performance issue beginning at 8 a.m. ET. This issue was resolved at 10 a.m. ET. However, this may have caused delayed responses of eligibility requests.
If you are not receiving responses, you may need to restart your interface.
INC0674360
Clearance Patient Access Suite: Estimator
Clearance Patient Access Suite: HL7
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite: Notice of Admission
Clearance Patient Access Suite: Patient ID
Clearance Patient Access Suite: Prior Authorization
Clearance Patient Access Suite: Propensity to Pay
Clearance Patient Access Suite: qPay
Clearance Patient Access Suite: Verifier
Financial Clearance Services
National Payments Connector
Patient Engagement Suite
Pulse Revenue Cycle Benchmarking™
Revenue Integrity (Coding Services)
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
This message is intended for customers who sign into Optum products and services with One Healthcare ID.
One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
REF 0673972
Optum Solutions Risk Adjustment & Quality
Compliance Reporter
Dx Gap Advisor
Risk View
Risk Adjustment Coding
Edge Complete
Encounter Complete
Optum Solutions Value-Based Care
Business Process as a Service (BPaaS)
HealthQx
Prometheus Analytics
Risk Manager
Third-Party Administration
Optum Solutions Alternatives
AT&T Status
Email Services
Test
Polar webstore
We are currently investigating this issue.
