Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
Optum Solutions Clinical Decision Support
InterQual® Government Services
Clinical Document Collector API
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
True View
Active Incidents
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
During December 2024, Optum will hold training seminars for Revenue Performance Advisor customers. We’ve developed training events focused on a variety of topics to help you succeed with Revenue Performance Advisor.
Please join us and learn how to maximize both patient and payer revenue.
Webinar Number: 001
Webinar Name: Introduction To Revenue Performance Advisor - Part 1
Webinar Description: This course introduces the features and functionality of Revenue Performance Advisor and is recommended for all new users to gain basic product and operational knowledge.
Duration: 90 minutes
Webinar Prerequisite: None
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 2: Register
Can't attend live session? View recording HERE.
Webinar Number: 002 Webinar Name: Introduction To Revenue Performance Advisor - Part 2 Webinar Description: This course introduces features necessary to manage daily office workflows related to patient and payer revenue cycles and is recommended for all new users to gain additional product knowledge in both front and back office environments. Webinar Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 9: Register Can't attend session? View recording HERE.
Webinar Number: 003 Webinar Name: Introduction To Customer Care Hub Webinar Description: This course introduces the features and functionality of Customer Care Hub and is recommended for all new users to gain basic product and operational knowledge. Duration: 60 minutes Webinar Prerequisite: None Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 4: Register Can't attend session? View recording HERE.
Webinar Number: 101 Webinar Name: Revenue Performance Advisor - Claim Entry Fundamentals Webinar Description: This course focuses on features and workflows related to creating claims in Revenue Performance Advisor and is required for new users who cannot create and submit claims from a practice management or billing system. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 6: Register Can't attend live session? View recording HERE.
Webinar Number: 200 Webinar Name: Revenue Performance Advisor - Best Practices: Managing Rejections and Denials Webinar Description: This course includes advanced workflow features that optimize revenue performance and is recommended for office managers and administrators who manage workflow performance. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 11: Register Can't attend live session? View recording HERE.
Webinar Number: 300 Webinar Name: Revenue Performance Advisor: Provider Enrollment Administration Webinar Description: This course includes features and workflows related to managing provider enrollment and is required for office managers and administrators responsible for provider enrollment. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 3: Register Can't attend live session? View recording HERE.
Webinar Number: 301 Webinar Name: Revenue Performance Advisor: Payer Enrollment Administration Webinar Description: This course includes features and workflows related to managing payer enrollment and is required for office managers and administrators who obtain processing and submission approval from payers. Duration: 60 minutes Webinar Prerequisite: # 001, 300 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 10: Register Can't attend live session? View recording HERE.
REF 821404
Optum Solutions Outage Survival Guide
Optum Solutions Components
Optum Solutions Change Healthcare Enterprise
Optum Solutions Clinical Decision Support
CareSelect®
InterQual® AutoReview
InterQual® Cloud Solutions
InterQual® Coordinated Care
InterQual® Criteria
InterQual® Customize
InterQual® Review Manager – Hosted
InterQual® Review Manager – Installed
Patient Education
InterQual® Government Services
Optum Solutions Clinical Network
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Document Collector API
Clinical Exchange Labs and Hospitals
CommonWell
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
Optum Solutions Customer Portals
Client Access System
True View
ConnectCenter
Customer Care Hub
Download Connect
Enrollment Central
Optum Solutions Dental Network
Customer Connection
Dental Claim Attachments
Dental Converge
Dental Credentialing Manager
Vision
Dental EDI Network
Dental Practice Analytic Insights
Credentialing Advocate Solution
Dental Revenue Cycle Insights
Optum Solutions Government Eligibility, Enrollment & Member Engagement
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
Advanced Claim Management
Batch claims transmission
SimpleAttach Solution
Remittance/ERA transmission
Real-time eligibility transactions
Hosted Payer Services (HPS)
Medical claim attachments
Payer Connectivity Services
Revenue Analytics
Optum Solutions Medical Network APIs
Claims Responses and Reports API
Paper-to-EDI (P2E)/Claims Automation
Claims Status API
Eligibility API
Institutional Claims API
Payer Finder website and API
Professional Claims API
Optum Solutions Medical Record Retrieval & Clinical Review
Clinical Abstraction
Medical Record Retrieval
Optum Solutions Patient Engagement & Experience
Shop Book and Pay
Virtual Front Desk
Optum Solutions Payer Communications and Payment Services
Payer Enrollment Services
Payment Network Advocate
Settlement Advocate
Optum Solutions Payment Integrity
DRG Validation
Communications Complete - Payer
Hospital Bill Audit
Hospital Billing Validation/Short Stay Bill Validation
Optum Solutions Pharmacy Benefits & TPA
Medicaid Pharmacy Benefits Services
Smart Commercial Pharmacy Services
Optum Solutions Pharmacy Solutions
Absolute AR
Converge Rx
Enterprise Pharmacy System
Exchange Dx
Explore Dx
MedRx
MedRx Commercial
MedRx Flu
MedRx Medicare
MedRx Medicaid
Point-of-Sale Rx
Rx Network Solutions
Rx Network Solutions ePrescribing
Rx Assist
Rx CardFinder Services
Rx Connect Solution
Rx Edit
Rx Processor Alerts
Rx Secure Site
Turn Rx
Communications Complete - Provider
Optum Solutions Provider Communications and Payment Services
Payment Automation
SmartPay for Providers
SmartPay Plus for Providers
Optum Solutions Provider Network Optimization
Contract Manager
Provider Manager
Reimbursement Manager
Optum Solutions Revenue Cycle Management
AccuPost
Acuity Revenue Cycle Analytics
Ahi Lobby
AhiQA
Ambulatory Claims Manager
Assurance Reimbursement Management
Claims & Denials Advisor
Claims & Denials Management
Clearance Patient Access Suite
Clearance Patient Access Suite: Advocate
Clearance Patient Access Suite: Bi-directional connectivity
Clearance Patient Access Suite: Estimator
Clearance Patient Access Suite: HL7
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite: Notice of Admission
Clearance Patient Access Suite: Patient ID
Clearance Patient Access Suite: Prior Authorization
Clearance Patient Access Suite: Propensity to Pay
Clearance Patient Access Suite: qPay
Clearance Patient Access Suite: Verifier
Financial Clearance Services
National Payments Connector
Patient Engagement Suite
Pulse Revenue Cycle Benchmarking™
Revenue Integrity (Coding Services)
Revenue Performance Advisor
During December 2024, Optum will hold training seminars for Revenue Performance Advisor customers. We’ve developed training events focused on a variety of topics to help you succeed with Revenue Performance Advisor.
Please join us and learn how to maximize both patient and payer revenue.
Webinar Number: 001
Webinar Name: Introduction To Revenue Performance Advisor - Part 1
Webinar Description: This course introduces the features and functionality of Revenue Performance Advisor and is recommended for all new users to gain basic product and operational knowledge.
Duration: 90 minutes
Webinar Prerequisite: None
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 2: Register
Can't attend live session? View recording HERE.
Webinar Number: 002 Webinar Name: Introduction To Revenue Performance Advisor - Part 2 Webinar Description: This course introduces features necessary to manage daily office workflows related to patient and payer revenue cycles and is recommended for all new users to gain additional product knowledge in both front and back office environments. Webinar Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 9: Register Can't attend session? View recording HERE.
Webinar Number: 003 Webinar Name: Introduction To Customer Care Hub Webinar Description: This course introduces the features and functionality of Customer Care Hub and is recommended for all new users to gain basic product and operational knowledge. Duration: 60 minutes Webinar Prerequisite: None Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 4: Register Can't attend session? View recording HERE.
Webinar Number: 101 Webinar Name: Revenue Performance Advisor - Claim Entry Fundamentals Webinar Description: This course focuses on features and workflows related to creating claims in Revenue Performance Advisor and is required for new users who cannot create and submit claims from a practice management or billing system. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 6: Register Can't attend live session? View recording HERE.
Webinar Number: 200 Webinar Name: Revenue Performance Advisor - Best Practices: Managing Rejections and Denials Webinar Description: This course includes advanced workflow features that optimize revenue performance and is recommended for office managers and administrators who manage workflow performance. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 11: Register Can't attend live session? View recording HERE.
Webinar Number: 300 Webinar Name: Revenue Performance Advisor: Provider Enrollment Administration Webinar Description: This course includes features and workflows related to managing provider enrollment and is required for office managers and administrators responsible for provider enrollment. Duration: 60 minutes Webinar Prerequisite: # 001 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 3: Register Can't attend live session? View recording HERE.
Webinar Number: 301 Webinar Name: Revenue Performance Advisor: Payer Enrollment Administration Webinar Description: This course includes features and workflows related to managing payer enrollment and is required for office managers and administrators who obtain processing and submission approval from payers. Duration: 60 minutes Webinar Prerequisite: # 001, 300 Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT Date: December 10: Register Can't attend live session? View recording HERE.
REF 821404
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Optum Solutions Risk Adjustment & Quality
Compliance Reporter
Dx Gap Advisor
Risk View
Edge Complete
Risk Adjustment Coding
Encounter Complete
Optum Solutions Value-Based Care
Business Process as a Service (BPaaS)
HealthQx
Prometheus Analytics
Risk Manager
Third-Party Administration
Optum Solutions Alternatives
AT&T Status
Email Services
Test
Polar webstore
We are currently investigating this issue.
