Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Document Collector API
Clinical Exchange Labs and Hospitals
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
True View
Active Incidents
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Assurance Reimbursement Management experienced an issue with intermittent performance.
This may have resulted in:
• Inability to Log in to Assurance • Error: Sorry, you have been blocked. You are unable to access changehealthcare.com • Unexpected error when authenticating with identity provider • Slow, Failed, Queued Release jobs
This issue has been resolved, however you may see Failed Release jobs. Optum is working to resolve all impacted Release jobs for hosted clients. Turnkey clients will need to review their Job Queue for any failed Release jobs. If assistance is needed, please reach out to Support.
We apologize for any inconvenience.
Action Required: None.
REF 16255708
New incident: Customer Care Hub is not performing as expected. 02/18/2025 9:40AM ET
This message is intended for customers of Customer Care Hub.
Customer Care Hub customers are currently experiencing issues with case management to create, view and update cases. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
#INC0688268
Optum Solutions Outage Survival Guide
Optum Solutions Components
Optum Solutions Change Healthcare Enterprise
Optum Solutions Clinical Decision Support
CareSelect®
InterQual® AutoReview
InterQual® Cloud Solutions
InterQual® Coordinated Care
InterQual® Criteria
InterQual® Customize
InterQual® Review Manager – Hosted
InterQual® Review Manager – Installed
Patient Education
InterQual® Government Services
Optum Solutions Clinical Network
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Clinical Document Collector API
Clinical Exchange Labs and Hospitals
Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
CommonWell
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
Optum Solutions Customer Portals
Client Access System
True View
ConnectCenter
Customer Care Hub
New incident: Customer Care Hub is not performing as expected. 02/18/2025 9:40AM ET
This message is intended for customers of Customer Care Hub.
Customer Care Hub customers are currently experiencing issues with case management to create, view and update cases. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.
#INC0688268
Download Connect
Enrollment Central
Optum Solutions Dental Network
Customer Connection
Dental Claim Attachments
Dental Converge
Vision
Dental Credentialing Manager
Dental EDI Network
Credentialing Advocate Solution
Dental Practice Analytic Insights
Dental Revenue Cycle Insights
Optum Solutions Government Eligibility, Enrollment & Member Engagement
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
Advanced Claim Management
SimpleAttach Solution
Batch claims transmission
Remittance/ERA transmission
Real-time eligibility transactions
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Hosted Payer Services (HPS)
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Medical claim attachments
Payer Connectivity Services
Revenue Analytics
Optum Solutions Medical Network APIs
Claims Responses and Reports API
Paper-to-EDI (P2E)/Claims Automation
Claims Status API
Eligibility API
Institutional Claims API
Payer Finder website and API
Professional Claims API
Optum Solutions Medical Record Retrieval & Clinical Review
Clinical Abstraction
Medical Record Retrieval
Optum Solutions Patient Engagement & Experience
Shop Book and Pay
Virtual Front Desk
Optum Solutions Payer Communications and Payment Services
Payer Enrollment Services
Payment Network Advocate
Settlement Advocate
Communications Complete - Payer
Optum Solutions Payment Integrity
DRG Validation
Communications Complete - Payer
Hospital Bill Audit
Hospital Billing Validation/Short Stay Bill Validation
Optum Solutions Pharmacy Benefits & TPA
Medicaid Pharmacy Benefits Services
Smart Commercial Pharmacy Services
Optum Solutions Pharmacy Solutions
Absolute AR
Converge Rx
Enterprise Pharmacy System
Exchange Dx
Explore Dx
MedRx
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
MedRx Commercial
MedRx Flu
MedRx Medicare
MedRx Medicaid
Point-of-Sale Rx
Rx Network Solutions
Rx Network Solutions ePrescribing
Rx Assist
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Rx CardFinder Services
Rx Connect Solution
Rx Edit
Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Rx Processor Alerts
Rx Secure Site
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Turn Rx
Communications Complete - Provider
Optum Solutions Provider Communications and Payment Services
Payment Automation
SmartPay Plus for Providers
SmartPay for Providers
Optum Solutions Provider Network Optimization
Contract Manager
Provider Manager
Reimbursement Manager
Optum Solutions Revenue Cycle Management
AccuPost
Acuity Revenue Cycle Analytics
Ahi Lobby
AhiQA
Ambulatory Claims Manager
Assurance Reimbursement Management
Assurance Reimbursement Management experienced an issue with intermittent performance.
This may have resulted in:
• Inability to Log in to Assurance • Error: Sorry, you have been blocked. You are unable to access changehealthcare.com • Unexpected error when authenticating with identity provider • Slow, Failed, Queued Release jobs
This issue has been resolved, however you may see Failed Release jobs. Optum is working to resolve all impacted Release jobs for hosted clients. Turnkey clients will need to review their Job Queue for any failed Release jobs. If assistance is needed, please reach out to Support.
We apologize for any inconvenience.
Action Required: None.
REF 16255708
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Claims & Denials Advisor
Claims & Denials Management
Clearance Patient Access Suite
A cloud flare issue impacted multiple applications across Optum's network. Downtime occurred between 1:00 - 1:20 PM EST. This issue is resolved as of 1:20 PM EST.
Clearance Patient Access Suite: Advocate
Clearance Patient Access Suite: Bi-directional connectivity
Clearance Patient Access Suite: Estimator
Clearance Patient Access Suite: HL7
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite: Notice of Admission
Clearance Patient Access Suite: Patient ID
Clearance Patient Access Suite: Prior Authorization
Clearance Patient Access Suite: Propensity to Pay
Clearance Patient Access Suite: qPay
Clearance Patient Access Suite: Verifier
Financial Clearance Services
National Payments Connector
Patient Engagement Suite
Pulse Revenue Cycle Benchmarking™
Revenue Integrity (Coding Services)
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
