Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
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now
Optum Solutions Clinical Decision Support
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now
InterQual® Review Manager – Hosted
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Clinical Document Collector API
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Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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Clinical Exchange Labs and Hospitals
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Optum Solutions Cost Transparency
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Predictive Engagement
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Ongoing Incident: Clinical Decision Support – Review Manager Hosted Solutions
Started 8 Apr 2025 20:45:12 (1 month ago), still ongoing
Minor Incident
Investigating
InterQual® Review Manager – Hosted
There have been reports that Hosted Review Manager customers are experiencing slowness in the application. We are investigating the incident and will provide an update when more information is available. We apologize for the inconvenience this situation has caused you.
REF 17188998
Payer connectivity Blue and Medicaid Eligibility payers
Started 9 Sep 2024 17:55:20 (8 months ago), still ongoing
Minor Incident
Investigating
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
Resolved: Clinical Exchange Quest results processing delays
Started 5 May 2025 15:16:34 (6 days ago), resolved 5 May 2025 19:12:30 (5 days ago)
Minor Incident
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Quest results processing for all Clinical Exchange customers is currently delayed. This is only impacting Quest results
We are working to resolve this issue as quickly as possible.
REF 17521127
Resolved: Medical Necessity Performance Issue
Started 5 May 2025 14:49:29 (6 days ago), resolved 5 May 2025 18:50:29 (5 days ago)
Minor Incident
Resolved
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite is experiencing a performance issue with Medical Necessity. This may result in:
CPT code Codefinder search not processing
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
Clearance and AHI Guardian migration update
Started 26 Mar 2025 14:19:33 (2 months ago), resolved 5 May 2025 15:05:09 (6 days ago)
Minor Incident
Resolved
AhiQA
Clearance Patient Access Suite
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
Optum Solutions Outage Survival Guide
A step-by-step guide to help you survive a Optum Solutions outage
NaN%
Optum Solutions Components
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Optum Solutions Change Healthcare Enterprise
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Optum Solutions Clinical Decision Support
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now
CareSelect®
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InterQual® AutoReview
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InterQual® Cloud Solutions
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InterQual® Coordinated Care
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InterQual® Criteria
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InterQual® Customize
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InterQual® Review Manager – Hosted
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now
Ongoing Incident: Clinical Decision Support – Review Manager Hosted Solutions
Started 8 Apr 2025 20:45:12 (1 month ago), still ongoing
Minor Incident
Investigating
InterQual® Review Manager – Hosted
There have been reports that Hosted Review Manager customers are experiencing slowness in the application. We are investigating the incident and will provide an update when more information is available. We apologize for the inconvenience this situation has caused you.
REF 17188998
InterQual® Review Manager – Installed
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now
Patient Education
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InterQual® Government Services
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Optum Solutions Clinical Network
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Clinical Document Collector API
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Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Sun 4
Mon 5
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Fri 9
Sat 10
now
Resolved: Clinical Exchange Quest results processing delays
Started 5 May 2025 15:16:34 (6 days ago), resolved 5 May 2025 19:12:30 (5 days ago)
Minor Incident
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Quest results processing for all Clinical Exchange customers is currently delayed. This is only impacting Quest results
We are working to resolve this issue as quickly as possible.
REF 17521127
Clinical Exchange Labs and Hospitals
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Resolved: Clinical Exchange Quest results processing delays
Started 5 May 2025 15:16:34 (6 days ago), resolved 5 May 2025 19:12:30 (5 days ago)
Minor Incident
Resolved
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Exchange Labs and Hospitals
Quest results processing for all Clinical Exchange customers is currently delayed. This is only impacting Quest results
We are working to resolve this issue as quickly as possible.
REF 17521127
CommonWell
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now
Optum Solutions Cost Transparency
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now
Predictive Engagement
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Provider Directory
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Optum Solutions Customer Portals
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Client Access System
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True View
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ConnectCenter
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Customer Care Hub
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Download Connect
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Enrollment Central
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Customer Connection
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Optum Solutions Dental Network
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Dental Claim Attachments
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Dental Converge
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Dental Credentialing Manager
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Vision
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Dental EDI Network
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Credentialing Advocate Solution
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Dental Practice Analytic Insights
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Dental Revenue Cycle Insights
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Optum Solutions Government Eligibility, Enrollment & Member Engagement
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Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
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Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
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Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
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Advanced Claim Management
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Batch claims transmission
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SimpleAttach Solution
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Remittance/ERA transmission
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Real-time eligibility transactions
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Hosted Payer Services (HPS)
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Medical claim attachments
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Payer Connectivity Services
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Revenue Analytics
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Optum Solutions Medical Network APIs
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now
Claims Responses and Reports API
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now
Paper-to-EDI (P2E)/Claims Automation
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Claims Status API
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Eligibility API
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Institutional Claims API
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Payer Finder website and API
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Professional Claims API
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Optum Solutions Medical Record Retrieval & Clinical Review
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Clinical Abstraction
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Medical Record Retrieval
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Optum Solutions Patient Engagement & Experience
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Shop Book and Pay
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Virtual Front Desk
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Optum Solutions Payer Communications and Payment Services
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Payer Enrollment Services
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Settlement Advocate
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Payment Network Advocate
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Communications Complete - Payer
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Optum Solutions Payment Integrity
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DRG Validation
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now
Communications Complete - Payer
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Hospital Bill Audit
Sun 4
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now
Hospital Billing Validation/Short Stay Bill Validation
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Optum Solutions Pharmacy Benefits & TPA
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Medicaid Pharmacy Benefits Services
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Smart Commercial Pharmacy Services
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Optum Solutions Pharmacy Solutions
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now
Absolute AR
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now
Converge Rx
Sun 4
Mon 5
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now
Enterprise Pharmacy System
Sun 4
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now
Exchange Dx
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now
Explore Dx
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now
MedRx
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now
MedRx Commercial
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MedRx Flu
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MedRx Medicare
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now
MedRx Medicaid
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now
Point-of-Sale Rx
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Mon 5
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now
Rx Network Solutions
Sun 4
Mon 5
Tue 6
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Sat 10
now
Rx Network Solutions ePrescribing
Sun 4
Mon 5
Tue 6
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Sat 10
now
Rx Assist
Sun 4
Mon 5
Tue 6
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Sat 10
now
Rx CardFinder Services
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now
Rx Connect Solution
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Rx Edit
Sun 4
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Rx Processor Alerts
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Rx Secure Site
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Turn Rx
Sun 4
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now
Communications Complete - Provider
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Optum Solutions Provider Communications and Payment Services
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Mon 5
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now
Payment Automation
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Mon 5
Tue 6
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now
SmartPay Plus for Providers
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now
SmartPay for Providers
Sun 4
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now
Optum Solutions Provider Network Optimization
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Mon 5
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now
Contract Manager
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
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Sat 10
now
Provider Manager
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Reimbursement Manager
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Optum Solutions Revenue Cycle Management
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
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Sat 10
now
AccuPost
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Acuity Revenue Cycle Analytics
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Ahi Lobby
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
AhiQA
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Clearance and AHI Guardian migration update
Started 26 Mar 2025 14:19:33 (2 months ago), resolved 5 May 2025 15:05:09 (6 days ago)
Minor Incident
Resolved
AhiQA
Clearance Patient Access Suite
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
Ambulatory Claims Manager
Sun 4
Mon 5
Tue 6
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Thu 8
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Sat 10
now
Assurance Reimbursement Management
Sun 4
Mon 5
Tue 6
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Thu 8
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now
Claims & Denials Advisor
Sun 4
Mon 5
Tue 6
Wed 7
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Fri 9
Sat 10
now
Claims & Denials Management
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Clearance Patient Access Suite
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Clearance and AHI Guardian migration update
Started 26 Mar 2025 14:19:33 (2 months ago), resolved 5 May 2025 15:05:09 (6 days ago)
Minor Incident
Resolved
AhiQA
Clearance Patient Access Suite
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
Clearance Patient Access Suite: Advocate
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Clearance Patient Access Suite: Bi-directional connectivity
Sun 4
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now
Clearance Patient Access Suite: Estimator
Sun 4
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Tue 6
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now
Clearance Patient Access Suite: HL7
Sun 4
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Sat 10
now
Clearance Patient Access Suite: Medical Necessity
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Resolved: Medical Necessity Performance Issue
Started 5 May 2025 14:49:29 (6 days ago), resolved 5 May 2025 18:50:29 (5 days ago)
Minor Incident
Resolved
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite is experiencing a performance issue with Medical Necessity. This may result in:
CPT code Codefinder search not processing
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
Clearance Patient Access Suite: Notice of Admission
Sun 4
Mon 5
Tue 6
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Thu 8
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Sat 10
now
Clearance Patient Access Suite: Patient ID
Sun 4
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now
Clearance Patient Access Suite: Prior Authorization
Sun 4
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now
Clearance Patient Access Suite: Propensity to Pay
Sun 4
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now
Clearance Patient Access Suite: qPay
Sun 4
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now
Clearance Patient Access Suite: Verifier
Sun 4
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now
Financial Clearance Services
Sun 4
Mon 5
Tue 6
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Thu 8
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Sat 10
now
National Payments Connector
Sun 4
Mon 5
Tue 6
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Thu 8
Fri 9
Sat 10
now
Patient Engagement Suite
Sun 4
Mon 5
Tue 6
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Thu 8
Fri 9
Sat 10
now
Pulse Revenue Cycle Benchmarking™
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Revenue Integrity (Coding Services)
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Revenue Performance Advisor
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
now
Payer connectivity Blue and Medicaid Eligibility payers
Started 9 Sep 2024 17:55:20 (8 months ago), still ongoing
Minor Incident
Investigating
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Optum Solutions Risk Adjustment & Quality
Sun 4
Mon 5
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Thu 8
Fri 9
Sat 10
now
Compliance Reporter
Sun 4
Mon 5
Tue 6
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Thu 8
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Sat 10
now
Risk View
Sun 4
Mon 5
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Fri 9
Sat 10
now
Dx Gap Advisor
Sun 4
Mon 5
Tue 6
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Fri 9
Sat 10
now
Risk Adjustment Coding
Sun 4
Mon 5
Tue 6
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Fri 9
Sat 10
now
Edge Complete
Sun 4
Mon 5
Tue 6
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Sat 10
now
Encounter Complete
Sun 4
Mon 5
Tue 6
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Sat 10
now
Optum Solutions Value-Based Care
Sun 4
Mon 5
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Sat 10
now
Business Process as a Service (BPaaS)
Sun 4
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now
HealthQx
Sun 4
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now
Prometheus Analytics
Sun 4
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now
Risk Manager
Sun 4
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Tue 6
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now
Third-Party Administration
Sun 4
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now
