Optum Solutions Status
Real-time updates of Optum Solutions issues and outages
Optum Solutions status is Partial Outage
Optum Solutions Clinical Decision Support
InterQual® Review Manager – Hosted
Clinical Document Collector API
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
True View
Active Incidents
There have been reports that Hosted Review Manager customers are experiencing slowness in the application. We are investigating the incident and will provide an update when more information is available. We apologize for the inconvenience this situation has caused you.
REF 17188998
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
Recently Resolved Incidents
CMS announces publication of the HETS2025-2 Release Summary.
The HETS2025-2 release will introduce potential changes to the HETS 270 request and the HETS 271 response. CMS urges all HETS submitters to use this HETS2025-2 Release Summary and the upcoming HETS2025-2 Companion Guide to prepare for this future release.
HETS2025-2 Release Summary (version 1.0): https://www.cms.gov/files/document/hets2025-2-hets-270/271-release-summary.pdf
The HETS2025-2 release is currently scheduled for June, 2025. Submitters will be notified when additional information is available regarding this release.
Action Required: Review updated details on the potential changes that are linked above and distribute as appropriate within your facility.
REF 17226959
Dear Valued Customer,
We are aware of sporadic issues within the Absolute AR website causing slowness. We are working with internal teams to resolve the issue. We will continue to give timely updates until the issue is resolved.
Thank you,
Absolute AR Team
REF 17276958
Optum Solutions Outage Survival Guide
Optum Solutions Components
Optum Solutions Change Healthcare Enterprise
Optum Solutions Clinical Decision Support
CareSelect®
InterQual® AutoReview
InterQual® Cloud Solutions
InterQual® Coordinated Care
InterQual® Criteria
InterQual® Customize
InterQual® Review Manager – Hosted
There have been reports that Hosted Review Manager customers are experiencing slowness in the application. We are investigating the incident and will provide an update when more information is available. We apologize for the inconvenience this situation has caused you.
REF 17188998
InterQual® Review Manager – Installed
Patient Education
InterQual® Government Services
Optum Solutions Clinical Network
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Clinical Document Collector API
Clinical Exchange Labs and Hospitals
CommonWell
Optum Solutions Cost Transparency
Predictive Engagement
Provider Directory
Optum Solutions Customer Portals
True View
Client Access System
ConnectCenter
Customer Care Hub
Download Connect
Enrollment Central
Optum Solutions Dental Network
Customer Connection
Dental Claim Attachments
Dental Converge
Vision
Dental Credentialing Manager
Dental EDI Network
Dental Practice Analytic Insights
Credentialing Advocate Solution
Dental Revenue Cycle Insights
Optum Solutions Government Eligibility, Enrollment & Member Engagement
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
Optum Solutions Medical Network Services (eligibility, enrollment and clearinghouse)
Advanced Claim Management
SimpleAttach Solution
Batch claims transmission
Remittance/ERA transmission
Real-time eligibility transactions
Hosted Payer Services (HPS)
Medical claim attachments
Payer Connectivity Services
Revenue Analytics
Optum Solutions Medical Network APIs
Claims Responses and Reports API
Claims Status API
Paper-to-EDI (P2E)/Claims Automation
Eligibility API
Institutional Claims API
Payer Finder website and API
Professional Claims API
Optum Solutions Medical Record Retrieval & Clinical Review
Clinical Abstraction
Medical Record Retrieval
Optum Solutions Patient Engagement & Experience
Shop Book and Pay
Virtual Front Desk
Optum Solutions Payer Communications and Payment Services
Payer Enrollment Services
Settlement Advocate
Payment Network Advocate
Communications Complete - Payer
Optum Solutions Payment Integrity
DRG Validation
Communications Complete - Payer
Hospital Bill Audit
Hospital Billing Validation/Short Stay Bill Validation
Optum Solutions Pharmacy Benefits & TPA
Medicaid Pharmacy Benefits Services
Smart Commercial Pharmacy Services
Optum Solutions Pharmacy Solutions
Absolute AR
Dear Valued Customer,
We are aware of sporadic issues within the Absolute AR website causing slowness. We are working with internal teams to resolve the issue. We will continue to give timely updates until the issue is resolved.
Thank you,
Absolute AR Team
REF 17276958
Converge Rx
Enterprise Pharmacy System
Exchange Dx
Explore Dx
MedRx
MedRx Commercial
MedRx Flu
MedRx Medicare
MedRx Medicaid
Point-of-Sale Rx
Rx Network Solutions
Rx Network Solutions ePrescribing
Rx Assist
Rx CardFinder Services
Rx Connect Solution
Rx Edit
Rx Processor Alerts
Rx Secure Site
Turn Rx
Communications Complete - Provider
Optum Solutions Provider Communications and Payment Services
Payment Automation
SmartPay for Providers
SmartPay Plus for Providers
Optum Solutions Provider Network Optimization
Contract Manager
Provider Manager
Reimbursement Manager
Optum Solutions Revenue Cycle Management
AccuPost
Acuity Revenue Cycle Analytics
Ahi Lobby
AhiQA
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
CMS announces publication of the HETS2025-2 Release Summary.
The HETS2025-2 release will introduce potential changes to the HETS 270 request and the HETS 271 response. CMS urges all HETS submitters to use this HETS2025-2 Release Summary and the upcoming HETS2025-2 Companion Guide to prepare for this future release.
HETS2025-2 Release Summary (version 1.0): https://www.cms.gov/files/document/hets2025-2-hets-270/271-release-summary.pdf
The HETS2025-2 release is currently scheduled for June, 2025. Submitters will be notified when additional information is available regarding this release.
Action Required: Review updated details on the potential changes that are linked above and distribute as appropriate within your facility.
REF 17226959
Ambulatory Claims Manager
Assurance Reimbursement Management
Claims & Denials Advisor
Claims & Denials Management
Clearance Patient Access Suite
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Thank you for your continued support!
REF 17017958
CMS announces publication of the HETS2025-2 Release Summary.
The HETS2025-2 release will introduce potential changes to the HETS 270 request and the HETS 271 response. CMS urges all HETS submitters to use this HETS2025-2 Release Summary and the upcoming HETS2025-2 Companion Guide to prepare for this future release.
HETS2025-2 Release Summary (version 1.0): https://www.cms.gov/files/document/hets2025-2-hets-270/271-release-summary.pdf
The HETS2025-2 release is currently scheduled for June, 2025. Submitters will be notified when additional information is available regarding this release.
Action Required: Review updated details on the potential changes that are linked above and distribute as appropriate within your facility.
REF 17226959
Clearance Patient Access Suite: Advocate
Clearance Patient Access Suite: Bi-directional connectivity
Clearance Patient Access Suite: Estimator
Clearance Patient Access Suite: HL7
Clearance Patient Access Suite: Medical Necessity
Clearance Patient Access Suite: Notice of Admission
Clearance Patient Access Suite: Patient ID
Clearance Patient Access Suite: Prior Authorization
Clearance Patient Access Suite: Propensity to Pay
Clearance Patient Access Suite: qPay
Clearance Patient Access Suite: Verifier
Financial Clearance Services
National Payments Connector
Patient Engagement Suite
Pulse Revenue Cycle Benchmarking™
Revenue Integrity (Coding Services)
Revenue Performance Advisor
Optum is currently experiencing a connectivity issue for several of our Blue and Medicaid Eligibility payers.
Optum is currently working to resolve this issue.
REF 772650
