Optum Solutions Status: check for Optum Solutions outages and issues

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Clinical Document Collector API

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Dental Converge

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Predictive Engagement

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See all 157 Optum Solutions components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Optum Solutions outages

Active Incidents

No active incidents

Recently Resolved Incidents

Resolved: SmartPay Plus Errors

Started 21 Aug 2025 14:01:45 (5 days ago), resolved 22 Aug 2025 12:33:32 (4 days ago)

Minor Incident

Resolved

SmartPay Plus

We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error.

Actions Taken to Restore Service: Our Platform & Delivery Team engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible.

Please note, we are validating if the Salucro URL https://salucro-chc.com/v2.1/ is working as a temporary workaround, but have confirmed the Optum-owned https://smartpayplus.changehealthcare.com/v2.1/ is NOT working.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

Resolved: Update: A technical fix was implemented at 9:30 p.m. CT/7:30 p.m. PT to resolve the "Misdirected Request" error when attempting to access the SmartPay Plus Provider Portal. Following testing, we can confirm that the service has been fully restored and we are closing this issue.

You may now log in to SmartPay Plus using this URL: https://smartpayplus.optum.com/v2.1/login.html

We appreciate your patience during this time. Please do not hesitate to contact SmartPay Plus Support if you have any questions or concerns.

22 Aug 2025 12:33:32 (4 days ago)

Identified: Update: We have identified a resolution for the issues impacting SmartPay Plus services. End users have been receiving a "Misdirected Request" Error when attempting to log access the Provider Portal.

Actions Taken to Restore Service: Our Product & Delivery Engineers are actively working to implement the resolution to restore functionality to the impacted services.

Please note: An update will be performed at 7:30 p.m. PT / 9:30 p.m. CT, resulting in approximately 15 minutes of system downtime.

21 Aug 2025 20:35:14 (5 days ago)

Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services.

21 Aug 2025 18:58:45 (5 days ago)

Investigating: We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

21 Aug 2025 14:01:45 (5 days ago)

See all updates

Resolved- Clinical Exchange Self-Service Tool (SST)

Started 21 Aug 2025 19:06:49 (5 days ago), resolved 21 Aug 2025 20:00:54 (5 days ago)

Major Incident

Resolved

Clinical Exchange

We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable.

If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com

See all updates

Optum Solutions Outage Survival Guide

A step-by-step guide to help you survive a Optum Solutions outage

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Optum Solutions Components

Optum Solutions

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Optum Solutions CareSelect®

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Optum Solutions Change Healthcare Enterprise

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Optum Solutions Clinical Exchange

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Resolved- Clinical Exchange Self-Service Tool (SST)

Started 21 Aug 2025 19:06:49 (5 days ago), resolved 21 Aug 2025 20:00:54 (5 days ago)

Major Incident

Resolved

Clinical Exchange

We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable.

If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com

See all updates

Optum Solutions Contract Manager

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InterQual® AutoReview

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Optum Solutions Dental Network

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Optum Solutions HealthQx

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InterQual® Cloud Solutions

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Optum Solutions InterQual

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Batch

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Real Time

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Optum Solutions Patient Financial Clearance

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AHI QA & Lobby

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Clearance Patient Access

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EngageCare Provider

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Optum Solutions Clinical Network

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Clinical Document Collector API

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Optum Solutions Pharmacy Solutions

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Clinical Exchange Labs and Hospitals

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Absolute AR

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CommonWell

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Optum Solutions Dental Network

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MedRx

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Dental Claim Attachments

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Optum Solutions Cost Transparency

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Pharmacy Data Solutions

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Dental Converge

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Predictive Engagement

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Pharmacy Network Solutions

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Provider Directory

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Pharmacy Software Solutions

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Dental Credentialing Manager

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Optum Solutions Customer Portals

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Dental EDI Network

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Optum Solutions Provider Manager

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Client Access System

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True View

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Optum Solutions Revenue Cycle Management

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Dental Practice Analytic Insights

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Dental Revenue Cycle Insights

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AccuPost

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ConnectCenter

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Customer Care Hub

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Acuity Revenue Cycle Analytics

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Advanced Claim Management

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Download Connect

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Assurance Reimbursement Management

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Enrollment Central

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Revenue Performance Advisor

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Remittance/ERA transmission

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Optum Solutions Government Eligibility, Enrollment & Member Engagement

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Optum Solutions Reimbursement Manager

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Customer Connection

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Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)

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Optum Solutions Risk Manager

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Hosted Payer Services (HPS)

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Optum Solutions Risk View

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Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

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Optum Solutions SmartPay Plus

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Resolved: SmartPay Plus Errors

Started 21 Aug 2025 14:01:45 (5 days ago), resolved 22 Aug 2025 12:33:32 (4 days ago)

Minor Incident

Resolved

SmartPay Plus

We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

You may now log in to SmartPay Plus using this URL: https://smartpayplus.optum.com/v2.1/login.html

We appreciate your patience during this time. Please do not hesitate to contact SmartPay Plus Support if you have any questions or concerns.

22 Aug 2025 12:33:32 (4 days ago)

Actions Taken to Restore Service: Our Product & Delivery Engineers are actively working to implement the resolution to restore functionality to the impacted services.

Please note: An update will be performed at 7:30 p.m. PT / 9:30 p.m. CT, resulting in approximately 15 minutes of system downtime.

21 Aug 2025 20:35:14 (5 days ago)

Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services.

21 Aug 2025 18:58:45 (5 days ago)

Investigating: We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

21 Aug 2025 14:01:45 (5 days ago)

See all updates

Medical claim attachments

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Vision

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Payer Connectivity Services

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Communications Complete - Payer

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Revenue Analytics

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Credentialing Advocate Solution

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Optum Solutions Clinical Decision Support

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InterQual® Customize

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Converge Rx

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InterQual® Review Manager – Hosted

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InterQual® Review Manager – Installed

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Patient Education

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SimpleAttach Solution

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Explore Dx

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InterQual® Government Services

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Optum Solutions AhiQA

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MedRx Commercial

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Optum Solutions Clearance Patient Access Suite

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MedRx Flu

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MedRx Medicare

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MedRx Medicaid

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Rx Network Solutions

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Optum Solutions Medical Network APIs

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Rx Network Solutions ePrescribing

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Claims Responses and Reports API

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Claims Status API

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Paper-to-EDI (P2E)/Claims Automation

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Rx Assist

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Eligibility API

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Rx CardFinder Services

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Rx Connect Solution

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Institutional Claims API

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Payer Finder website and API

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Rx Edit

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Professional Claims API

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Rx Processor Alerts

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Rx Secure Site

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Optum Solutions Medical Record Retrieval & Clinical Review

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Optum Solutions Provider Network Optimization

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Clinical Abstraction

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Medical Record Retrieval

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Optum Solutions Patient Engagement & Experience

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Shop Book and Pay

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Virtual Front Desk

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Payer Enrollment Services

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Ahi Lobby

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Payment Network Advocate

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Settlement Advocate

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Optum Solutions Payment Integrity

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Clearance Patient Access Suite: Advocate

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DRG Validation

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Communications Complete - Payer

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Hospital Bill Audit

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Clearance Patient Access Suite: Bi-directional connectivity

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Hospital Billing Validation/Short Stay Bill Validation

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Clearance Patient Access Suite: Estimator

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Optum Solutions Pharmacy Benefits & TPA

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Clearance Patient Access Suite: HL7

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Medicaid Pharmacy Benefits Services

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Clearance Patient Access Suite: Medical Necessity

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Smart Commercial Pharmacy Services

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Clearance Patient Access Suite: Notice of Admission

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Clearance Patient Access Suite: Patient ID

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Clearance Patient Access Suite: Prior Authorization

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Clearance Patient Access Suite: Propensity to Pay

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Clearance Patient Access Suite: qPay

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Clearance Patient Access Suite: Verifier

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Patient Engagement Suite

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Revenue Integrity (Coding Services)

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Point-of-Sale Rx

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Turn Rx

Tue 19

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Optum Solutions Provider Communications and Payment Services

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Communications Complete - Provider

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Payment Automation

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SmartPay for Providers

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Acuity Revenue Cycle Analytics

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Ambulatory Claims Manager

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Claims & Denials Advisor

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Claims & Denials Management

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Financial Clearance Services

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National Payments Connector

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Pulse Revenue Cycle Benchmarking™

Tue 19

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Optum Solutions Risk Adjustment & Quality

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Compliance Reporter

Tue 19

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Dx Gap Advisor

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Risk Adjustment Coding

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Edge Complete

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Encounter Complete

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Optum Solutions Value-Based Care

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Business Process as a Service (BPaaS)

Tue 19

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Prometheus Analytics

Tue 19

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Third-Party Administration

Tue 19

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now

Optum Solutions zStatus page Testing

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now

Optum Solutions Status

Real-time updates of Optum Solutions issues and outages

Optum Solutions status is Operational

Optum Solutions Clinical Exchange

Clinical Document Collector API

Optum Solutions Dental Network

Dental Claim Attachments

Optum Solutions Cost Transparency

Dental Converge

Predictive Engagement

Active Incidents

Recently Resolved Incidents

Optum Solutions Outage Survival Guide

Optum Solutions Components

Optum Solutions

Optum Solutions CareSelect®

Optum Solutions Change Healthcare Enterprise

Optum Solutions Clinical Exchange

Optum Solutions Contract Manager

InterQual® AutoReview

Optum Solutions Dental Network

Optum Solutions HealthQx

InterQual® Cloud Solutions

Optum Solutions InterQual

Optum Solutions Medical Network

Batch

Real Time

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AHI QA & Lobby

Clearance Patient Access

EngageCare Provider

Optum Solutions Clinical Network

Clinical Document Collector API

Optum Solutions Pharmacy Solutions

Clinical Exchange Labs and Hospitals

Absolute AR

CommonWell

Optum Solutions Dental Network

MedRx

Dental Claim Attachments

Optum Solutions Cost Transparency

Pharmacy Data Solutions

Dental Converge

Predictive Engagement

Pharmacy Network Solutions

Provider Directory

Pharmacy Software Solutions

Dental Credentialing Manager

Optum Solutions Customer Portals

Dental EDI Network

Optum Solutions Provider Manager

Client Access System

True View

Optum Solutions Revenue Cycle Management

Dental Practice Analytic Insights

Dental Revenue Cycle Insights

AccuPost

ConnectCenter

Customer Care Hub

Acuity Revenue Cycle Analytics

Advanced Claim Management

Download Connect

Assurance Reimbursement Management

Enrollment Central

Revenue Performance Advisor

Remittance/ERA transmission

Optum Solutions Government Eligibility, Enrollment & Member Engagement

Optum Solutions Reimbursement Manager

Customer Connection

Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)

Optum Solutions Risk Manager

Hosted Payer Services (HPS)

Optum Solutions Risk View

Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

Optum Solutions SmartPay Plus

Medical claim attachments

Vision

Payer Connectivity Services

Optum Solutions Payer Communications and Payment Services

Communications Complete - Payer