Olo status is Operational

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Olo Ordering API

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Olo Serve

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Payment Processing Partners
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Loyalty Partners
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Olo <> Thanx Loyalty Intermittent Connection Issues
Started 29 Aug 2025 19:59:08 (7 days ago), still ongoing
Minor Incident
Monitoring
Loyalty Partners

There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts".

Thanx and Olo are actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

Recently Resolved Incidents

Increased latency for a small set of endpoints and pages
Started 3 Sep 2025 14:53:24 (2 days ago), resolved 3 Sep 2025 15:09:41 (2 days ago)
Incident without Impact
Resolved
Ordering API
Serve

A fix has been implemented and we are monitoring the results.

Payment Processor Issues: Worldpay MercPay Webservices and VantivExpress
Started 31 Aug 2025 12:37:03 (5 days ago), resolved 31 Aug 2025 14:13:56 (5 days ago)
Minor Incident
Resolved
Payment Processing Partners

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.

Olo Outage Survival Guide

A step-by-step guide to help you survive a Olo outage
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    Olo Components

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    Olo Ordering API

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    now
    Increased latency for a small set of endpoints and pages
    Started 3 Sep 2025 14:53:24 (2 days ago), resolved 3 Sep 2025 15:09:41 (2 days ago)
    Incident without Impact
    Resolved
    Ordering API
    Serve

    A fix has been implemented and we are monitoring the results.

    Olo Dispatch API

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    Olo Point of Sale API

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    Olo Serve

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    Increased latency for a small set of endpoints and pages
    Started 3 Sep 2025 14:53:24 (2 days ago), resolved 3 Sep 2025 15:09:41 (2 days ago)
    Incident without Impact
    Resolved
    Ordering API
    Serve

    A fix has been implemented and we are monitoring the results.

    Olo Mobile App Ordering

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    Olo Switchboard

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    Olo Dashboard

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    Olo Expo

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    Olo Developer Portal

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    Olo Scheduler

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    Olo Reporting

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    Olo Content Delivery Network

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    Olo Webhooks

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    Olo Sandbox Environment

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    Olo Partners

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    Point of Sale Partners
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    Rails Partners
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    Dispatch Partners
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    Payment Processing Partners
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    Payment Processor Issues: Worldpay MercPay Webservices and VantivExpress
    Started 31 Aug 2025 12:37:03 (5 days ago), resolved 31 Aug 2025 14:13:56 (5 days ago)
    Minor Incident
    Resolved
    Payment Processing Partners

    We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.

    Loyalty Partners
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    Olo <> Thanx Loyalty Intermittent Connection Issues
    Started 29 Aug 2025 19:59:08 (7 days ago), still ongoing
    Minor Incident
    Monitoring
    Loyalty Partners

    There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts".

    Thanx and Olo are actively engaged at the highest levels to resolve this.

    We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

    User Authentication Partners
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    Olo Eighty Sixing

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    Olo Checkout iFrame

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    Olo Pay

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    Olo Coupon API

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    Olo Menu Services

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    Olo Menu Exports

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    Olo SMS Delivery

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    Olo Email Delivery

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    Olo Borderless

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    Olo Invoicing

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