observeai Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Hello all,

We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard.

Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.

Resolved: The reporting functionality has remained stable and is back to operating as expected.

Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.

Monitoring: The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.

Investigating: We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there.

We will continue to provide updates as they are available.

Investigating: We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances.

We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Resolved: The reporting functionality has remained stable and is back to operating as expected.

Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.

Monitoring: The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.

Investigating: We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there.

We will continue to provide updates as they are available.

Investigating: We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances.

We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.