observeai Status

Identified: Mitigation steps have been applied, and new incoming calls are processing normally now. We are currently reprocessing the delayed interactions impacted during the incident window, and the affected calls should start becoming available on the dashboard over the next few hours.

We will continue to monitor the recovery and share further updates as progress is made.

Investigating: We are currently investigating an issue impacting interaction processing. As a result, the latest interactions may be delayed from appearing on the dashboard. Our teams are actively working on mitigation and we will share further updates as they become available.

Resolved: The issue causing latency across dashboard tabs has now been resolved following the implementation of a fix. We continued monitoring the platform and services are operating normally at this time.

If the issue persists, please contact the Technical Support team for further assistance.

Monitoring: A fix has been implemented and we are currently monitoring the results.

Investigating: We are currently investigating an issue causing increased latency across multiple dashboard tabs. The team is actively debugging the issue and working to identify the root cause.