Alation Cloud Service status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Metadata extraction / QLI failures with BAD REQUEST HTTP response headers
Started 21 Oct 2025 17:26:33 (5 days ago), resolved 21 Oct 2025 21:04:52 (5 days ago)
Incident without Impact
Resolved
Americas (US-east) - Dev
Americas (US-east)

We are currently investigating an issue with the MDE Pipeline service, which is preventing data extraction and causing errors. The error is related to a timeout connection to the pipeline service. Our team is working to resolve the issue as quickly as possible.

We will keep you posted with the progress as it becomes available.

Service Degradation for EU Customers
Started 20 Oct 2025 09:45:28 (7 days ago), resolved 20 Oct 2025 14:25:09 (6 days ago)
Minor Incident
Resolved
EMEA (Ireland)

We are investigating reports of degraded performance impacting customers in the EU region.

Third-party provider outage (AWS)
Started 20 Oct 2025 07:40:41 (7 days ago), resolved 20 Oct 2025 10:00:28 (7 days ago)
Critical Incident
Resolved
Americas (US-east) - Dev
Americas (US-east)

We have detected elevated error rates and degraded performance across parts of the Alation platform. This is caused by a service disruption at AWS, which is affecting one or more of their core services that Alation depends on. Our own systems are healthy, but upstream instability is affecting service delivery for our users.

Impact: Some users may experience slower response times, timeouts, or failures when using certain features (for example: data catalog search, ingestion jobs, API calls or dashboard refreshes).

Data integrity is not impacted; no data loss or corruption has been detected. Queued operations will retry automatically once upstream services recover.

Alation Cloud Service Outage Survival Guide

A step-by-step guide to help you survive a Alation Cloud Service outage
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    Alation Cloud Service Components

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    Alation Cloud Service

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    Third-party provider outage (AWS)
    Started 20 Oct 2025 07:40:41 (7 days ago), resolved 20 Oct 2025 10:00:28 (7 days ago)
    Critical Incident
    Resolved
    Americas (US-east) - Dev
    Americas (US-east)

    We have detected elevated error rates and degraded performance across parts of the Alation platform. This is caused by a service disruption at AWS, which is affecting one or more of their core services that Alation depends on. Our own systems are healthy, but upstream instability is affecting service delivery for our users.

    Impact: Some users may experience slower response times, timeouts, or failures when using certain features (for example: data catalog search, ingestion jobs, API calls or dashboard refreshes).

    Data integrity is not impacted; no data loss or corruption has been detected. Queued operations will retry automatically once upstream services recover.

    Metadata extraction / QLI failures with BAD REQUEST HTTP response headers
    Started 21 Oct 2025 17:26:33 (5 days ago), resolved 21 Oct 2025 21:04:52 (5 days ago)
    Incident without Impact
    Resolved
    Americas (US-east) - Dev
    Americas (US-east)

    We are currently investigating an issue with the MDE Pipeline service, which is preventing data extraction and causing errors. The error is related to a timeout connection to the pipeline service. Our team is working to resolve the issue as quickly as possible.

    We will keep you posted with the progress as it becomes available.

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    Service Degradation for EU Customers
    Started 20 Oct 2025 09:45:28 (7 days ago), resolved 20 Oct 2025 14:25:09 (6 days ago)
    Minor Incident
    Resolved
    EMEA (Ireland)

    We are investigating reports of degraded performance impacting customers in the EU region.

    EMEA (Frankfurt)
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    Alation Cloud Service - Dev

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    Third-party provider outage (AWS)
    Started 20 Oct 2025 07:40:41 (7 days ago), resolved 20 Oct 2025 10:00:28 (7 days ago)
    Critical Incident
    Resolved
    Americas (US-east) - Dev
    Americas (US-east)

    We have detected elevated error rates and degraded performance across parts of the Alation platform. This is caused by a service disruption at AWS, which is affecting one or more of their core services that Alation depends on. Our own systems are healthy, but upstream instability is affecting service delivery for our users.

    Impact: Some users may experience slower response times, timeouts, or failures when using certain features (for example: data catalog search, ingestion jobs, API calls or dashboard refreshes).

    Data integrity is not impacted; no data loss or corruption has been detected. Queued operations will retry automatically once upstream services recover.

    Metadata extraction / QLI failures with BAD REQUEST HTTP response headers
    Started 21 Oct 2025 17:26:33 (5 days ago), resolved 21 Oct 2025 21:04:52 (5 days ago)
    Incident without Impact
    Resolved
    Americas (US-east) - Dev
    Americas (US-east)

    We are currently investigating an issue with the MDE Pipeline service, which is preventing data extraction and causing errors. The error is related to a timeout connection to the pipeline service. Our team is working to resolve the issue as quickly as possible.

    We will keep you posted with the progress as it becomes available.

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