Hightouch status is Operational

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GCP us-east4 (N. Virginia)
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Active Incidents

No active incidents

Recently Resolved Incidents

Upstream Google Cloud outage affecting some Hightouch customers
Started 12 Jun 2025 18:40:50 (6 days ago), resolved 12 Jun 2025 21:30:59 (6 days ago)
Major Incident
Resolved
Sources
Destinations
GCP us-east4 (N. Virginia)
GCP europe-west1 (Belgium)

We are monitoring an upstream outage with Google Cloud services across regions.

This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

We expect service to recover once the upstream GCP issue is resolved.

Hightouch Outage Survival Guide

A step-by-step guide to help you survive a Hightouch outage
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    Hightouch Components

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    Hightouch Sync Engine

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    AWS ap-south-1 (Mumbai)
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    AWS eu-west-1 (Ireland)
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    AWS us-east-1 (N. Virginia)
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    GCP us-east4 (N. Virginia)
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    Upstream Google Cloud outage affecting some Hightouch customers
    Started 12 Jun 2025 18:40:50 (6 days ago), resolved 12 Jun 2025 21:30:59 (6 days ago)
    Major Incident
    Resolved
    Sources
    Destinations
    GCP us-east4 (N. Virginia)
    GCP europe-west1 (Belgium)

    We are monitoring an upstream outage with Google Cloud services across regions.

    This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

    We expect service to recover once the upstream GCP issue is resolved.

    GCP europe-west1 (Belgium)
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    now
    Upstream Google Cloud outage affecting some Hightouch customers
    Started 12 Jun 2025 18:40:50 (6 days ago), resolved 12 Jun 2025 21:30:59 (6 days ago)
    Major Incident
    Resolved
    Sources
    Destinations
    GCP us-east4 (N. Virginia)
    GCP europe-west1 (Belgium)

    We are monitoring an upstream outage with Google Cloud services across regions.

    This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

    We expect service to recover once the upstream GCP issue is resolved.

    Azure eastus (Virginia)
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    Hightouch Integrations

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    Sources
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    now
    Upstream Google Cloud outage affecting some Hightouch customers
    Started 12 Jun 2025 18:40:50 (6 days ago), resolved 12 Jun 2025 21:30:59 (6 days ago)
    Major Incident
    Resolved
    Sources
    Destinations
    GCP us-east4 (N. Virginia)
    GCP europe-west1 (Belgium)

    We are monitoring an upstream outage with Google Cloud services across regions.

    This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

    We expect service to recover once the upstream GCP issue is resolved.

    Destinations
    Thu 12
    Fri 13
    Sat 14
    Sun 15
    Mon 16
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    Wed 18
    now
    Upstream Google Cloud outage affecting some Hightouch customers
    Started 12 Jun 2025 18:40:50 (6 days ago), resolved 12 Jun 2025 21:30:59 (6 days ago)
    Major Incident
    Resolved
    Sources
    Destinations
    GCP us-east4 (N. Virginia)
    GCP europe-west1 (Belgium)

    We are monitoring an upstream outage with Google Cloud services across regions.

    This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

    We expect service to recover once the upstream GCP issue is resolved.

    Hightouch Events

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    Event ingestion (US)
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    Event syncing (US)
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    Event ingestion (EU)
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    Event syncing (EU)
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    Hightouch AI Decisioning

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    Hightouch Identity Resolution

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    Hightouch Match Booster

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    Hightouch Personalization API

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    AWS eu-west-1 (Ireland)
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    AWS us-east-1 (N. Virginia)
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    AWS us-west-2 (Oregon)
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    Hightouch Web Application

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    Reverse ETL
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    Customer Studio
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    Intelligence
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    Hightouch Extensions

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    Alerting
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    Datadog
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    dbt
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    Fivetran
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    Git
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    Looker
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    Sigma
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    Hightouch REST APIs

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    Customer API
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    Partner API
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