Hightouch status is Operational

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AWS ap-south-1 (Mumbai)
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AWS eu-west-1 (Ireland)
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AWS us-east-1 (N. Virginia)
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GCP us-east4 (N. Virginia)
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GCP europe-west1 (Belgium)
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Azure eastus (Virginia)
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Sources
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Column order not respected in subset of syncs
Started 23 Oct 2025 16:01:28 (3 days ago), resolved 23 Oct 2025 20:41:41 (3 days ago)
Minor Incident
Resolved
Destinations

We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted

If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.

Upstream AWS outage continuing to impact some Hightouch services intermittently
Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
Minor Incident
Resolved
AWS ap-south-1 (Mumbai)
Sources
AWS eu-west-1 (Ireland)
Destinations
Event syncing (US)
More...

Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

Upstream AWS outage impacting some Hightouch services
Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
Major Incident
Resolved
AWS ap-south-1 (Mumbai)
Customer API
AWS eu-west-1 (Ireland)
Event ingestion (US)
AWS eu-west-1 (Ireland)
More...

Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

Hightouch Outage Survival Guide

A step-by-step guide to help you survive a Hightouch outage
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    Hightouch Components

    Sun 19
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    now

    Hightouch Sync Engine

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    Sat 25
    now
    AWS ap-south-1 (Mumbai)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    AWS eu-west-1 (Ireland)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    AWS us-east-1 (N. Virginia)
    Sun 19
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    GCP us-east4 (N. Virginia)
    Sun 19
    Mon 20
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    Wed 22
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    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    GCP europe-west1 (Belgium)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
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    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    Azure eastus (Virginia)
    Sun 19
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    Hightouch Integrations

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    Sources
    Sun 19
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    now
    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    Destinations
    Sun 19
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    now
    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    Column order not respected in subset of syncs
    Started 23 Oct 2025 16:01:28 (3 days ago), resolved 23 Oct 2025 20:41:41 (3 days ago)
    Minor Incident
    Resolved
    Destinations

    We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted

    If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.

    Hightouch Events

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    now
    Event ingestion (US)
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    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Event syncing (US)
    Sun 19
    Mon 20
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    Wed 22
    Thu 23
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    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Upstream AWS outage continuing to impact some Hightouch services intermittently
    Started 20 Oct 2025 14:26:01 (6 days ago), resolved 21 Oct 2025 02:47:24 (6 days ago)
    Minor Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Sources
    AWS eu-west-1 (Ireland)
    Destinations
    Event syncing (US)
    More...

    Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.

    Event ingestion (EU)
    Sun 19
    Mon 20
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    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Event syncing (EU)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Hightouch AI Decisioning

    Sun 19
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    now

    Hightouch Identity Resolution

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    Hightouch Match Booster

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    now

    Hightouch Personalization API

    Sun 19
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    now
    AWS eu-west-1 (Ireland)
    Sun 19
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    AWS us-east-1 (N. Virginia)
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    AWS us-west-2 (Oregon)
    Sun 19
    Mon 20
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    Thu 23
    Fri 24
    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Hightouch Web Application

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    now
    Reverse ETL
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    Customer Studio
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    now
    Intelligence
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    now

    Hightouch Extensions

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    Alerting
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    Datadog
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    dbt
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    Fivetran
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    Git
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    now
    Looker
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    now
    Sigma
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    now

    Hightouch REST APIs

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    now
    Customer API
    Sun 19
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    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.

    Partner API
    Sun 19
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    Sat 25
    now
    Upstream AWS outage impacting some Hightouch services
    Started 20 Oct 2025 07:47:34 (6 days ago), resolved 20 Oct 2025 10:31:20 (6 days ago)
    Major Incident
    Resolved
    AWS ap-south-1 (Mumbai)
    Customer API
    AWS eu-west-1 (Ireland)
    Event ingestion (US)
    AWS eu-west-1 (Ireland)
    More...

    Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.