
Hightouch Status
Real-time updates of Hightouch issues and outages
Hightouch status is Operational
AWS ap-south-1 (Mumbai)
AWS eu-west-1 (Ireland)
AWS us-east-1 (N. Virginia)
GCP us-east4 (N. Virginia)
GCP europe-west1 (Belgium)
Azure eastus (Virginia)
Sources
Active Incidents
No active incidents
Recently Resolved Incidents
We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted
If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Hightouch Outage Survival Guide
Hightouch Components
Hightouch Sync Engine
AWS ap-south-1 (Mumbai)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
AWS eu-west-1 (Ireland)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
AWS us-east-1 (N. Virginia)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
GCP us-east4 (N. Virginia)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
GCP europe-west1 (Belgium)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
Azure eastus (Virginia)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
Hightouch Integrations
Sources
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
Destinations
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted
If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.
Hightouch Events
Event ingestion (US)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Event syncing (US)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage in the us-east-1 region. Syncs from Databricks, Redshift and Snowflake instances in the us-east-1 region are more significantly impacted.
Event ingestion (EU)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Event syncing (EU)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Hightouch AI Decisioning
Hightouch Identity Resolution
Hightouch Match Booster
Hightouch Personalization API
AWS eu-west-1 (Ireland)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
AWS us-east-1 (N. Virginia)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
AWS us-west-2 (Oregon)
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Hightouch Web Application
Reverse ETL
Customer Studio
Intelligence
Hightouch Extensions
Alerting
Datadog
dbt
Fivetran
Git
Looker
Sigma
Hightouch REST APIs
Customer API
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.
Partner API
Some Hightouch services are currently unavailable or showing higher error rates due to an upstream AWS outage. Our team is monitoring the AWS incident and taking steps to recover affected services where possible.