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Active Incidents

A subset of users may experience problems authenticating to Cloud Drive Drive Mapper v3

Started 16 Jul 2025 08:47:08 (10 hours ago), still ongoing

Major Incident

Investigating

Office 365 Availability

Cloud Drive Mapper

We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: The number of affected customers has not changed significantly since our previous update whereby a small subset of the overall customer base is affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: A series of meetings have been held with Microsoft engineers. Investigations have confirmed a change to the IDP mechanism for token generation which has caused the impact to M365 authentication through CDM.

MS have escalated the case internally to the highest level possible in order to conclude if this is an intentional state or an error. We are continuing to assist MS with their investigations wherever possible and will determine actions required to restore service once MS provide a definitive position on the IDP change.

Fix ETA: Dependent on root cause confirmation.

Next update: Aligned with Microsoft confirmation of IDP change.

16 Jul 2025 16:09:56 (3 hours ago)

Investigating: We are continuing to investigate this issue.

16 Jul 2025 15:59:51 (3 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

The case has now been escalated within Microsoft following initial meetings between engineering teams.

Fix ETA: Dependent on root cause

Next update: 15:00 BST

16 Jul 2025 12:04:14 (7 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

We are actively working with Microsoft engineers in order to provide a definitive diagnosis.

Fix ETA: Dependent on root cause

Next update: 13:00 BST

16 Jul 2025 10:21:15 (9 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing.

Latest resolution status: Initial investigations suggest a change to the authentication token provision via Microsoft. A support ticket has been raised. Testing is ongoing to further corroborate this analysis.

Fix ETA: Dependent on root cause

Next update: 11:00 BST

16 Jul 2025 08:47:08 (10 hours ago)

Investigating: We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

16 Jul 2025 07:46:49 (11 hours ago)

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IAM Cloud

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IAM Cloud Cloud Drive Mapper

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Office 365 Availability

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A subset of users may experience problems authenticating to Cloud Drive Drive Mapper v3

Started 16 Jul 2025 08:47:08 (10 hours ago), still ongoing

Major Incident

Investigating

Office 365 Availability

Cloud Drive Mapper

We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: The number of affected customers has not changed significantly since our previous update whereby a small subset of the overall customer base is affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Fix ETA: Dependent on root cause confirmation.

Next update: Aligned with Microsoft confirmation of IDP change.

16 Jul 2025 16:09:56 (3 hours ago)

Investigating: We are continuing to investigate this issue.

16 Jul 2025 15:59:51 (3 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

The case has now been escalated within Microsoft following initial meetings between engineering teams.

Fix ETA: Dependent on root cause

Next update: 15:00 BST

16 Jul 2025 12:04:14 (7 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

We are actively working with Microsoft engineers in order to provide a definitive diagnosis.

Fix ETA: Dependent on root cause

Next update: 13:00 BST

16 Jul 2025 10:21:15 (9 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing.

Fix ETA: Dependent on root cause

Next update: 11:00 BST

16 Jul 2025 08:47:08 (10 hours ago)

Investigating: We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

16 Jul 2025 07:46:49 (11 hours ago)

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Cloud Drive Mapper legacy

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Cloud Drive Mapper

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A subset of users may experience problems authenticating to Cloud Drive Drive Mapper v3

Started 16 Jul 2025 08:47:08 (10 hours ago), still ongoing

Major Incident

Investigating

Office 365 Availability

Cloud Drive Mapper

We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: The number of affected customers has not changed significantly since our previous update whereby a small subset of the overall customer base is affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Fix ETA: Dependent on root cause confirmation.

Next update: Aligned with Microsoft confirmation of IDP change.

16 Jul 2025 16:09:56 (3 hours ago)

Investigating: We are continuing to investigate this issue.

16 Jul 2025 15:59:51 (3 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

The case has now been escalated within Microsoft following initial meetings between engineering teams.

Fix ETA: Dependent on root cause

Next update: 15:00 BST

16 Jul 2025 12:04:14 (7 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing (MS Graph is rejecting the Azure AD generated token).

Latest resolution status: Investigations suggest a change to Azure AD authentication token provision by Microsoft is causing the issue.

We are actively working with Microsoft engineers in order to provide a definitive diagnosis.

Fix ETA: Dependent on root cause

Next update: 13:00 BST

16 Jul 2025 10:21:15 (9 hours ago)

Investigating: Incident Summary: Authentication with M365 through CDM is currently failing.

Services affected: Cloud Drive Mapper v3

Current impact: Multiple regions impacted. A subset of CDM v3 customers are affected.

For impacted customers, CDM cannot be used; signin to the product is possible but the downstream authentication to M365 via MS Graph is failing.

Fix ETA: Dependent on root cause

Next update: 11:00 BST

16 Jul 2025 08:47:08 (10 hours ago)

Investigating: We have received reports of Cloud Drive Mapper V3 not being able to authenticate. Upon further analysis, the problem is with the connection to Microsoft Graph API.

We have logged a case with Microsoft and encourage affected clients to do the same.

16 Jul 2025 07:46:49 (11 hours ago)

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IAM Cloud Legacy Portal

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IAM Cloud Password Service

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Self Service Resets

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Active Directory Resets

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IAM Cloud Authentication Service

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Single Sign On

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Login Control

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Smartlinks

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LDAP Service

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Trusted Source

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IAM Cloud Identity Service

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Attribute Changes

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IAM Cloud Email

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New Account Creations

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IAM Cloud IRIS

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IAM Cloud File

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Deletion or declassification of users

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IAM Cloud Status

Real-time updates of IAM Cloud issues and outages

IAM Cloud status is Minor Service Outage

IAM Cloud Cloud Drive Mapper

Office 365 Availability

Cloud Drive Mapper

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IAM Cloud Outage Survival Guide

IAM Cloud Components

IAM Cloud Cloud Drive Mapper

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Cloud Drive Mapper legacy

Cloud Drive Mapper

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