IAM Cloud status is Operational

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Cloud Drive Mapper legacy
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Cloud Drive Mapper
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IAM Cloud Iris (admin portal)

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Cloud Drive Mapper Legacy Access Denied message
Started 14 Aug 2025 21:51:50 (3 months ago), still ongoing
Critical Incident
Monitoring
Cloud Drive Mapper legacy

We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives.

We have more information on this coming soon.

Recently Resolved Incidents

Microsoft : global cloud services failure impacting IAM Cloud
Started 29 Oct 2025 16:15:27 (21 hours ago), resolved 29 Oct 2025 22:07:32 (15 hours ago)
Incident without Impact
Resolved
Iris (admin portal)
Cloud Drive Mapper

Incident Summary: Global service impact due to MS Azure failure

Regions impacted: Global

Services affected: CDM v3 Iris

Current impact: Iris is unavailable
CDM cannot validate license on login; service is therefore unavailable

Latest resolution status: Reliant on MS. This is symptomatic of the previous Microsoft outage on October 9th where Azure Front Door was unavailable.

Fix ETA: Reliant on MS.

Next update: 18:00

IAM Cloud Outage Survival Guide

A step-by-step guide to help you survive a IAM Cloud outage
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    IAM Cloud Components

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    IAM Cloud Cloud Drive Mapper

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    Office 365 Availability
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    Cloud Drive Mapper legacy
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    Cloud Drive Mapper Legacy Access Denied message
    Started 14 Aug 2025 21:51:50 (3 months ago), still ongoing
    Critical Incident
    Monitoring
    Cloud Drive Mapper legacy

    We are aware of a change Microsoft is making to its RPS service within SharePoint Online that can break CDM V2's authentication and ability to map drives.

    We have more information on this coming soon.

    Cloud Drive Mapper
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    Wed 29
    now
    Microsoft : global cloud services failure impacting IAM Cloud
    Started 29 Oct 2025 16:15:27 (21 hours ago), resolved 29 Oct 2025 22:07:32 (15 hours ago)
    Incident without Impact
    Resolved
    Iris (admin portal)
    Cloud Drive Mapper

    Incident Summary: Global service impact due to MS Azure failure

    Regions impacted: Global

    Services affected: CDM v3 Iris

    Current impact: Iris is unavailable
    CDM cannot validate license on login; service is therefore unavailable

    Latest resolution status: Reliant on MS. This is symptomatic of the previous Microsoft outage on October 9th where Azure Front Door was unavailable.

    Fix ETA: Reliant on MS.

    Next update: 18:00

    IAM Cloud Iris (admin portal)

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    Microsoft : global cloud services failure impacting IAM Cloud
    Started 29 Oct 2025 16:15:27 (21 hours ago), resolved 29 Oct 2025 22:07:32 (15 hours ago)
    Incident without Impact
    Resolved
    Iris (admin portal)
    Cloud Drive Mapper

    Incident Summary: Global service impact due to MS Azure failure

    Regions impacted: Global

    Services affected: CDM v3 Iris

    Current impact: Iris is unavailable
    CDM cannot validate license on login; service is therefore unavailable

    Latest resolution status: Reliant on MS. This is symptomatic of the previous Microsoft outage on October 9th where Azure Front Door was unavailable.

    Fix ETA: Reliant on MS.

    Next update: 18:00

    IAM Cloud Legacy Portal

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    IAM Cloud Password Service

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    Self Service Resets
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    Active Directory Resets
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    IAM Cloud Authentication Service

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    Login Control
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    Single Sign On
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    LDAP Service
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    Smartlinks
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    Trusted Source
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    Office 365
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    IAM Cloud Identity Service

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    Attribute Changes
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    IAM Cloud Email

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    New Account Creations
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    IAM Cloud File

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    Deletion or declassification of users
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    Office 365 Licensing
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    IAM Cloud Migration Services

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