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We have become aware of an upcoming issue whereby users with WebDAV-based mapped OneDrive and SharePoint drives are unable to open .pptx files. This is currently manifesting in Preview Channel MS Office versions progressing through the Microsoft Beta program.
This issue is introduced in MS Office version 2411. If you currently use WebDAV-based mapped drives to access networked .pptx files, and are due to receive this Office version as part of Microsoft's standard release process, then our testing indicates that the file access will fail.
We have tested our v2.x CDM client (which uses WebDAV) with the upcoming Office version and have found that our service is also impacted; i.e. CDM-initiated .pptx file operations will also fail for users who receive and install Office version 2411.
Note that impact to CDM users is conditional on;
- The upcoming Office version 2411
- File operations that take place on .pptx file types (earlier PowerPoint files are not affected)
Users who do not move to the impacted Office version or do not interact with .pptx files in this way should not be affected. Should our understanding of this impact change through further testing we will inform you via this Status Page.
We have reached out to Microsoft through various channels to inform them of this breaking change. At present we do not have an accurate time scale as to when Office users (and therefore downstream CDM users) may be impacted as this is dependent on Microsoft's rollout schedules and your own upgrade processes.
You may wish to postpone upgrading to MS Office 2411 if possible to avoid potential impacts, and to provide more time for Microsoft to issue a fix or to plan service migration to CDM v3.
For customers who are concerned that they fall within the impacted population we can provide mitigation through migration to our Pre-release v3 client, which is not impacted by the MS Office v2411 change. Customers who wish to migrate will be able to fully test the v3 client to ensure our Pre-release version meets operational requirements. Should you wish to discuss this option then please contact us via support@iamcloud.com.
For those customers who may not wish to migrate to v3 yet or have functional requirements which are not yet met by v3 there are two main options available;
- Access .pptx files via a web browser
- Report issues to Microsoft Support if you become impacted by the Office 2411 version release
It is important to note that this issue relates to the relationship between Microsoft’s WebDAV and PowerPoint components and is not specific to CDM v2. CDM v2 is impacted due to its usage of the WebDAV protocol which v3 does not rely on and is therefore not affected.
Our summary of the issue is below; this may assist describing the issue to Microsoft should you require;
If you open a drive mapped via Microsoft Edge’s "View in File Explorer” function when browsing SharePoint Online (this is the manual way of creating a WebDAV-based drive in Windows), from that drive you cannot open PowerPoint files if you have upgraded to Office 2411.
When opening a .pptx you will be given a message stating 'Sorry, PowerPoint can't read 'path and file name'.pptx'
Recently Resolved Incidents
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Cloud Drive Mapper
We have become aware of an upcoming issue whereby users with WebDAV-based mapped OneDrive and SharePoint drives are unable to open .pptx files. This is currently manifesting in Preview Channel MS Office versions progressing through the Microsoft Beta program.
This issue is introduced in MS Office version 2411. If you currently use WebDAV-based mapped drives to access networked .pptx files, and are due to receive this Office version as part of Microsoft's standard release process, then our testing indicates that the file access will fail.
We have tested our v2.x CDM client (which uses WebDAV) with the upcoming Office version and have found that our service is also impacted; i.e. CDM-initiated .pptx file operations will also fail for users who receive and install Office version 2411.
Note that impact to CDM users is conditional on;
- The upcoming Office version 2411
- File operations that take place on .pptx file types (earlier PowerPoint files are not affected)
Users who do not move to the impacted Office version or do not interact with .pptx files in this way should not be affected. Should our understanding of this impact change through further testing we will inform you via this Status Page.
We have reached out to Microsoft through various channels to inform them of this breaking change. At present we do not have an accurate time scale as to when Office users (and therefore downstream CDM users) may be impacted as this is dependent on Microsoft's rollout schedules and your own upgrade processes.
You may wish to postpone upgrading to MS Office 2411 if possible to avoid potential impacts, and to provide more time for Microsoft to issue a fix or to plan service migration to CDM v3.
For customers who are concerned that they fall within the impacted population we can provide mitigation through migration to our Pre-release v3 client, which is not impacted by the MS Office v2411 change. Customers who wish to migrate will be able to fully test the v3 client to ensure our Pre-release version meets operational requirements. Should you wish to discuss this option then please contact us via support@iamcloud.com.
For those customers who may not wish to migrate to v3 yet or have functional requirements which are not yet met by v3 there are two main options available;
- Access .pptx files via a web browser
- Report issues to Microsoft Support if you become impacted by the Office 2411 version release
It is important to note that this issue relates to the relationship between Microsoft’s WebDAV and PowerPoint components and is not specific to CDM v2. CDM v2 is impacted due to its usage of the WebDAV protocol which v3 does not rely on and is therefore not affected.
Our summary of the issue is below; this may assist describing the issue to Microsoft should you require;
If you open a drive mapped via Microsoft Edge’s "View in File Explorer” function when browsing SharePoint Online (this is the manual way of creating a WebDAV-based drive in Windows), from that drive you cannot open PowerPoint files if you have upgraded to Office 2411.
When opening a .pptx you will be given a message stating 'Sorry, PowerPoint can't read 'path and file name'.pptx'
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NVIDIA GeForce NOW NVIDIA Global Services
GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by Sunday, July 14th, 12:00 PM PST, thanks for your patience.
Honkai: Star Rail has an issue with the v2.3 update and is under maintenance on GeForce NOW. The maintenance is expected to take a long time and during the maintenance period, the game will not be playable on GeForce NOW.
We are aware of problems when using HDR on GeForce NOW which is causing the game colors to turn gray, washed out or over exposed in games like Call of Duty, Throne & Liberty, and Planet Coaster 2. In addition, we have seen crashes in Call of Duty with HDR on. For now, we recommend disabling HDR.
Update: GeForce NOW is currently experiencing a global outage for linking their Xbox accounts with GFN. We are still working on a fix to bring back the service as soon as possible. Thank you for your patience!
There is an issue with Automatic Updates in the Windows and Mac clients. If you have the following versions of the client app, please download the latest app:
2.0.63.131 2.0.63.137 2.0.64.124 2.0.64.128
Please visit https://www.nvidia.com/en-us/geforce-now/download/ to download the latest app.
We're tracking an issue with GeForce NOW's Windows and Mac apps that impacts automatic updates.
This affects versions 2.0.63.131, 2.0.63.137, 2.0.64.124 and 2.0.64.128.
Members can download and install the latest version to fix the issue here: https://www.nvidia.com/en-us/geforce-now/download/
We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam and Battle.net. We are working on making the game available again as soon as possible.
We are looking into problems where users are reporting that when logging into Steam blocked the sign on GeForce NOW. For now, we recommend users that are already logged into Steam to not log off.
We are currently investigating an issue with launching EA App games from Steam.
We are currently investigating intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices.
We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/
We are aware of Dead by Daylight crashes when players select survivor or killer characters from DLC sets on GeForce NOW. While we are working on a complete fix for the issue, we suggest avoiding selecting DLC characters when playing the game.
We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.
We are aware of intermittent crashes when streaming from the latest Chrome and Edge browser versions on Windows devices. A fix is included in the next Chrome and Edge browser patches.
We recommend that members download the GeForce NOW app until the issue is resolved. https://www.nvidia.com/en-us/geforce-now/download/
We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices. A fix has been implemented on Chrome browsers with the latest patch (127.0.6533.100). Issues on Edge browsers will be resolved with a patch expected by the end of August.
We are aware of intermittent crashes when streaming from Chrome and Edge browsers on Windows devices.
A fix has been implemented with the latest patch for Chrome browser (version 127.0.6533.100) and Edge browser (version 127.0.2651.98).
GeForce NOW memberships are temporarily down for planned maintenance. During this time, you will not be able to modify or upgrade your membership. We expect to complete maintenance by August 11th 12 PM PST, thanks for your patience.
We are aware that EU-West users that connect to NP-LON-06 are not getting Xbox automatic sign-on when playing Xbox games. Users can select another server from the GeForce NOW application until this is fixed.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. We are actively working on the following issues and hope to have them resolved soon:
- RESOLVED: The GeForce NOW app shows that Xbox automatic sign-in isn’t available.
- RESOLVED please review this article https://nvidia.custhelp.com/app/answers/detail/a_id/5574. The GeForce NOW app shows that Xbox automatic sign-in is available, but you are still asked to log in to your Xbox account when launching a game.
- RESOLVED: Some Xbox games may quit with no error message.
We are aware that some users are experiencing issues with Xbox automatic sign-in. If you are experiencing problems, most users can follow the steps in this support article to fix Xbox automatic sign-in https://nvidia.custhelp.com/app/answers/detail/a_id/5574. We are aware that for a smaller set of users, following these instructions does not always enable Xbox automatic sign-in. If you are experiencing problems, please send in-app feedback so we can analyze your sessions and work on a fix.
We are experiencing a delay in applying the latest patch for Once Human. We are working on making the game available again as soon as possible.
We are experiencing a delay in applying the latest patch for Call of Duty HQ on Steam. We are working on making the game available again as soon as possible.
We are aware that some users might experience intermittent Call of Duty HQ game crashes during various game modes loading.
We are currently working to resolve an issue affecting Baldur's Gate 3. We will make them available to play as soon as the issue is resolved.
Lost Ark is in maintenance and is unavailable for play.
We are investigating resolution and language issues with Fortnite that can affect some GeForce NOW users.
The Finals is currently not available to play on Free memberships and some GFNA servers. We are investigating a fix for the game.
We are aware that some users might experience an issue launching XBOX games on GeForce NOW. We are working to address this issue.
We are experiencing a delay in applying the latest patch for Wuthering Waves. We are working on making the game available again as soon as possible.
We are currently working to resolve an issue launching THRONE AND LIBERTY. We will make the game available to play as soon as the issue is resolved.
We are currently investigating and will provide updates.
NPA-ABY-MVD-01
We are currently investigating the issue.
Portal
On September 13th, 2023, we discovered a bug causing DynID portal login failures for Managed DNS customers using IP access protections. We have identified the source and are working with an upstream provider to resolve. Customers who need priority access to their Managed DNS account should contact Dyn Technical Support to request guidance. Customers may have begun experiencing issues on September 6th, 2023 and retries may be successful.
Customer with questions are encouraged to contact Dyn Technical Support.
Since September 1, 2023, customers logging into the Oracle Dyn Managed DNS or Email Delivery portals via DynID may be experiencing failures to receive 2FA codes. We have identified the issues and are working on a fix with priority. Implementing the fix involves external parties which may result in an extended time to resolve. We will update here as available.
Customers with questions are encouraged to contact our Dyn Technical Support team.
