Heap Status

Heap Status

Real-time updates of Heap issues and outages

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Heap status is Minor Service Outage

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Active Incidents

Salesforce integration: data-in not syncing
Started 2 Oct 2026 21:49:15 (8 days ago), still ongoing
Major Incident
Identified
Integrations - Sources

Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.

Thank you for your patience!

See all updates

Recently Resolved Incidents

User property data delayed in Heap connect syncs (US customers only)
Started 7 Oct 2026 23:20:22 (3 days ago), resolved 8 Oct 2026 15:33:57 (2 days ago)
Minor Incident
Resolved
App
Heap Connect

We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

See all updates

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A step-by-step guide to help you survive a Heap outage
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    Heap Components

    Heap Status

    Heap

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    Heap Data Collection

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    Heap App

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    User property data delayed in Heap connect syncs (US customers only)
    Started 7 Oct 2026 23:20:22 (3 days ago), resolved 8 Oct 2026 15:33:57 (2 days ago)
    Minor Incident
    Resolved
    App
    Heap Connect

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

    See all updates

    Heap Session Replay

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    Heap Connect

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    User property data delayed in Heap connect syncs (US customers only)
    Started 7 Oct 2026 23:20:22 (3 days ago), resolved 8 Oct 2026 15:33:57 (2 days ago)
    Minor Incident
    Resolved
    App
    Heap Connect

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

    See all updates

    Heap Integrations - Sources

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    Salesforce integration: data-in not syncing
    Started 2 Oct 2026 21:49:15 (8 days ago), still ongoing
    Major Incident
    Identified
    Integrations - Sources

    Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.

    Thank you for your patience!

    See all updates

    Heap Integrations - Destinations

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