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Temporary User Data Latency in EU - Resolved

Started 12 Sep 2024 15:10:48 (6 days ago), resolved 13 Sep 2024 00:21:24 (6 days ago)

Minor Incident

Resolved

Data Collection

App

Heap Connect

Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.

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Heap Outage Survival Guide

A step-by-step guide to help you survive a Heap outage

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Temporary User Data Latency in EU - Resolved

Started 12 Sep 2024 15:10:48 (6 days ago), resolved 13 Sep 2024 00:21:24 (6 days ago)

Minor Incident

Resolved

Data Collection

App

Heap Connect

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Temporary User Data Latency in EU - Resolved

Started 12 Sep 2024 15:10:48 (6 days ago), resolved 13 Sep 2024 00:21:24 (6 days ago)

Minor Incident

Resolved

Data Collection

App

Heap Connect

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Temporary User Data Latency in EU - Resolved

Started 12 Sep 2024 15:10:48 (6 days ago), resolved 13 Sep 2024 00:21:24 (6 days ago)

Minor Incident

Resolved

Data Collection

App

Heap Connect

See all updates

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Cloudfront

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Displayr

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