Displayr Status

Resolved: The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.

Identified: The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

Investigating: The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Resolved: The incident has been resolved. We have modified a cloud resource used by R Servers (Azure Cache for Redis) to enable it to function again. Furthermore we have identified an opportunity to improve cloud alerting so our engineers are notified of this issue in advance and can proactively address the issue prior to affecting customers.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: All R calculations in Australia are returning server errors. Other regions are not affected.

We are investigating the issue. We have identified the possible cause of the error and are experimenting with a solution in a test environment before applying this to the production environment in Australia.

Resolved: The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.

Identified: The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

Investigating: The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Resolved: The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.

Identified: The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

Investigating: The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Resolved: The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.

Identified: The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

Investigating: The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Resolved: The issue has been successfully resolved. All systems are functioning as expected. Thank you for your patience and support throughout the process.

Identified: The issue has been identified and a fix is currently being implemented. We’ll share more details once the resolution is confirmed.

Investigating: The team is actively working to resolve the issue where documents fail to open when ZIP files are used as data sets. We appreciate your patience and will share further updates as progress is made.

Resolved: This incident has been resolved.

Monitoring: We’ve deployed a fix and are currently monitoring to ensure R Server access is fully restored. We will provide another update once stability is confirmed.

Identified: We have rolled back the recent R Server promotion in an effort to restore access for users while we continue to investigate the root cause.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified that the unauthorized errors affecting R Server requests are likely caused by an issue with our authorization function. Our team is actively investigating to determine the specific endpoint impacted. We will provide further updates as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. We have modified a cloud resource used by R Servers (Azure Cache for Redis) to enable it to function again. Furthermore we have identified an opportunity to improve cloud alerting so our engineers are notified of this issue in advance and can proactively address the issue prior to affecting customers.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: All R calculations in Australia are returning server errors. Other regions are not affected.

We are investigating the issue. We have identified the possible cause of the error and are experimenting with a solution in a test environment before applying this to the production environment in Australia.

Resolved: This incident has been resolved.

Monitoring: We’ve deployed a fix and are currently monitoring to ensure R Server access is fully restored. We will provide another update once stability is confirmed.

Identified: We have rolled back the recent R Server promotion in an effort to restore access for users while we continue to investigate the root cause.

Identified: We are continuing to work on a fix for this issue.

Identified: We have identified that the unauthorized errors affecting R Server requests are likely caused by an issue with our authorization function. Our team is actively investigating to determine the specific endpoint impacted. We will provide further updates as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The incident has been resolved. We have modified a cloud resource used by R Servers (Azure Cache for Redis) to enable it to function again. Furthermore we have identified an opportunity to improve cloud alerting so our engineers are notified of this issue in advance and can proactively address the issue prior to affecting customers.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: All R calculations in Australia are returning server errors. Other regions are not affected.

We are investigating the issue. We have identified the possible cause of the error and are experimenting with a solution in a test environment before applying this to the production environment in Australia.