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Recently Resolved Incidents
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 21 Aug 2025 19:40:37 (5 days ago), resolved 21 Aug 2025 22:31:15 (5 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 20 Aug 2025 16:34:58 (6 days ago), resolved 21 Aug 2025 00:50:15 (6 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress
Guidewire Outage Survival Guide
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TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 21 Aug 2025 19:40:37 (5 days ago), resolved 21 Aug 2025 22:31:15 (5 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 20 Aug 2025 16:34:58 (6 days ago), resolved 21 Aug 2025 00:50:15 (6 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress
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TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 21 Aug 2025 19:40:37 (5 days ago), resolved 21 Aug 2025 22:31:15 (5 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 20 Aug 2025 16:34:58 (6 days ago), resolved 21 Aug 2025 00:50:15 (6 days ago)
Minor Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress
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Sat 23
Sun 24
Mon 25
now
N. Virginia - Gamma2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Oregon - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Oregon - Gamma2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Oregon - Gamma4
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Osaka - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire Email test
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich - Delta2
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire HIGH VOLUME QUOTING (HVQ)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire INTEGRATION DATA MANAGER (IDM)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire INTEGRATION GATEWAY
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire UNDERWRITING MANAGEMENT (UM)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Underwriting Management (UM)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich - Admin Service (IAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire JUTRO DIGITAL PLATFORM (JDP)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Oregon - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Oregon - Jutro Web Apps (JWA)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris - Jutro Web Apps (JWA)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire LIFECYCLE MANAGER (LCM)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo - Jutro App Admin Service (JAAS)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire NETWORK PERMISSIONS
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire PLANETS
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire PREDICT
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
CapeTown - Scoring
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
CapeTown - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
London - Scoring
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
London - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal - Scoring
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia - Scoring
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia - UI
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire QUALITY GATES
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire REPOSITORY SETTINGS
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire SECRETS
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire STORAGE ACCESS
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire SUBMISSION INTAKE (SI)
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Guidewire VARIABLES
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Montréal
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
N. Virginia
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Paris
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Sydney
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Tokyo
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
Zurich
Tue 19
Wed 20
Thu 21
Fri 22
Sat 23
Sun 24
Mon 25
now
