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Active Incidents
xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (4 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Recently Resolved Incidents
No recent incidents
Guidewire Outage Survival Guide
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Guidewire Components
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Guidewire ADVANCED PRODUCT DESIGNER (APD)
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Paris - Design
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Guidewire ANALYTICS MANAGER
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AMER - Compute
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Paris
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AMER - Networking
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Guidewire ATMOS-DELTA-2-BUTTERFLY
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AMER - Compute
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Guidewire ATMOS-DELTA-2-CARTWHEEL
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Paris
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Montréal
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xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (4 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Guidewire ATMOS-DELTA-2-FIREWORKS
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N. Virginia
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now
xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (4 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Paris
Sat 11
Sun 12
Mon 13
Tue 14
Wed 15
Thu 16
Fri 17
now
xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (4 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
EMEA - Networking
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Sydney
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Tokyo
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Guidewire ATMOS-DELTA-2-MILKYWAY
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Guidewire GUIDEWIRE CLOUD HOME (GCH)
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APAC - Networking
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Montréal
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N. Virginia
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Guidewire ATMOS-DELTA-2-NEEDLE
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Paris
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AMER - Networking
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Guidewire ATMOS-DELTA-2-PINWHEEL
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Tokyo
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Guidewire GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS
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Montréal - Data Studio
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Guidewire ATMOS-DELTA-2-TADPOLE
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Montréal - Explore
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APAC - Networking
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Montréal - GDP Streaming Infrastructure
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N. Virginia - Explore
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AMER - Networking
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N. Virginia - GDP Streaming Infrastructure
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Guidewire ATMOS-DELTA-8-ANDROMEDA
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Paris - Cloud Data Access
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Paris - Data Studio
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AMER - Networking
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Guidewire ATMOS-GAMMA-2-ANDROMEDA
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Paris - Explore
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Paris - GDP Streaming Infrastructure
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AMER - Networking
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Sydney - Cloud Data Access
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Guidewire ATMOS-GAMMA-2-NEEDLE
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Sydney - Data Studio
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Sydney - Explore
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AMER - Networking
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Sydney - GDP Streaming Infrastructure
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Guidewire ATMOS-GAMMA-4-NEEDLE
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Guidewire GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS
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Montréal - Cloud Data Access
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AMER - Networking
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Montréal - Data Studio
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Montréal - Explore
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Guidewire AUTOPILOT WORKFLOW SERVICE
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AMER
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Montréal - GDP Streaming Infrastructure
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N. Virginia - Cloud Data Access
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EMEA
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N. Virginia - Data Studio
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APAC
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Guidewire ENTERPRISEENGAGE
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N. Virginia - Explore
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AMER
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N. Virginia - GDP Streaming Infrastructure
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Paris - Cloud Data Access
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EMEA
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APAC
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Paris - Data Studio
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Paris - Explore
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Paris - GDP Streaming Infrastructure
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Sydney - Cloud Data Access
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Sydney - Data Studio
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Sydney - Explore
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Sydney - GDP Streaming Infrastructure
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Guidewire GUIDEWIRE HUB
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N. Virginia
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Montréal
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Paris
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Sydney
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Guidewire GWCP COMPUTE INFRASTRUCTURE
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Frankfurt - Delta2
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London - Delta2
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Montréal - Delta2
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N. Virginia - Delta2
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N. Virginia - Delta4
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N. Virginia - Delta8
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N. Virginia - Gamma2
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Oregon - Delta2
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Osaka - Delta2
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Paris - Delta2
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Sydney - Delta2
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Tokyo - Delta2
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Zurich - Delta2
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Guidewire HIGH VOLUME QUOTING (HVQ)
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Montréal
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N. Virginia
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Paris
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Guidewire INTEGRATION DATA MANAGER (IDM)
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Montréal
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N. Virginia
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Paris
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Tokyo
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Guidewire INTEGRATION GATEWAY
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N. Virginia - Admin Service (IAS)
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Paris - Admin Service (IAS)
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Montréal - Admin Service (IAS)
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Sydney - Admin Service (IAS)
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Guidewire JUTRO DIGITAL PLATFORM (JDP)
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Guidewire INSURANCENOW PRODUCTION ENVIRONMENTS
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Montréal - Jutro App Admin Service (JAAS)
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AMER - InsuranceNow (GWCP)
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AMER - InsuranceNow Classic (non-GWCP)
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Montréal - Jutro Web Apps (JWA)
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Oregon - Jutro App Admin Service (JAAS)
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AMER - Payment Service
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Tokyo - Admin Service (IAS)
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AMER - Address Verification Service
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Oregon - Jutro Web Apps (JWA)
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Paris - Jutro App Admin Service (JAAS)
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AMER - Data Service
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AMER - SMS Service
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Paris - Jutro Web Apps (JWA)
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Sydney - Jutro App Admin Service (JAAS)
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AMER - Looker
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Sydney - Jutro Web Apps (JWA)
Sat 11
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Mon 13
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Guidewire INSURANCESUITE NON PRODUCTION ENVIRONMENTS
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USA
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Tokyo - Jutro App Admin Service (JAAS)
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Tokyo - Jutro Web Apps (JWA)
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CANADA
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EMEA
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Guidewire LIFECYCLE MANAGER (LCM)
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APAC
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Montréal
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N. Virginia
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Paris
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Sydney
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Tokyo
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Guidewire PREDICT
Sat 11
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now
CapeTown - Scoring
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CapeTown - UI
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London - Scoring
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London - UI
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Montréal - Scoring
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Montréal - UI
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N. Virginia - Scoring
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now
N. Virginia - UI
Sat 11
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now
Guidewire SUBMISSION INTAKE (SI)
Sat 11
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now
N. Virginia
Sat 11
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now
Guidewire UNDERWRITING MANAGEMENT (UM)
Sat 11
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now
Underwriting Management (UM)
Sat 11
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now
Guidewire Alternatives
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now
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now
eMAR App
Sat 11
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Fri 17
now
Issues with booking in items and scanning barcodes
Started 4 Oct 2024 15:32:47 (4 months ago), still ongoing
Minor Incident
Investigating
eMAR App
Titan Integration
We are investigating reported issues with our Pharmacy integration platform. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
Titan Integration
Sat 11
Sun 12
Mon 13
Tue 14
Wed 15
Thu 16
Fri 17
now
Issues with booking in items and scanning barcodes
Started 4 Oct 2024 15:32:47 (4 months ago), still ongoing
Minor Incident
Investigating
eMAR App
Titan Integration
We are investigating reported issues with our Pharmacy integration platform. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
See all
