Guidewire Status
Real-time updates of Guidewire issues and outages
Guidewire status is Operational
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Montréal
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N. Virginia
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Paris
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Guidewire Email test
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Active Incidents
Please Ignore - DNS Statuspage Incident
Started 31 Jan 2025 12:27:21 (21 days ago), still ongoing
Incident without Impact
Investigating
Email test
We are currently investigating this issue.
xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (6 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Recently Resolved Incidents
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 19 Feb 2025 15:06:39 (1 day ago), resolved 19 Feb 2025 17:22:20 (1 day ago)
Major Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Guidewire Outage Survival Guide
A step-by-step guide to help you survive a Guidewire outage
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Guidewire Components
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Guidewire ADVANCED PRODUCT DESIGNER (APD)
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Montréal - Design
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Montréal - Runtime
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N. Virginia - Design
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N. Virginia - Runtime
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Paris - Design
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Paris - Runtime
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Sydney - Design
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Sydney - Runtime
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Tokyo - Design
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Tokyo - Runtime
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Zurich - Design
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Zurich - Runtime
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Guidewire ANALYTICS MANAGER
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Montréal
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Guidewire ATMOS-DELTA-2-ANDROMEDA
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N. Virginia
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AMER - Compute
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Paris
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AMER - Networking
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Sydney
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Guidewire ATMOS-DELTA-2-BUTTERFLY
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Tokyo
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AMER - Compute
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Guidewire APP EVENTS
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AMER - Networking
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Montréal
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Guidewire ATMOS-DELTA-2-CARTWHEEL
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N. Virginia
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EMEA - Compute
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Paris
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EMEA - Networking
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Sydney
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Tokyo
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Guidewire ATMOS-DELTA-2-CIRCINUS
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APAC - Compute
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Guidewire GUIDEWIRE CLOUD CONSOLE (GCC)
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APAC - Networking
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Montréal
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xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (6 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 19 Feb 2025 15:06:39 (1 day ago), resolved 19 Feb 2025 17:22:20 (1 day ago)
Major Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
N. Virginia
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now
xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (6 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Started 19 Feb 2025 15:06:39 (1 day ago), resolved 19 Feb 2025 17:22:20 (1 day ago)
Major Incident
Resolved
Montréal
N. Virginia
Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Guidewire ATMOS-DELTA-2-FIREWORKS
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Paris
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xCenter Deployment Interruption Affecting Multiple Customers in AMER and EMEA
Started 6 Sep 2024 14:53:11 (6 months ago), still ongoing
Critical Incident
Investigating
N. Virginia
Montréal
Paris
Guidewire Support is aware of an issue with Deployments in the AMER and EMEA Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Sydney
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EMEA - Networking
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Guidewire ATMOS-DELTA-2-MILKYWAY
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Tokyo
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Guidewire GUIDEWIRE CLOUD HOME (GCH)
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APAC - Networking
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Montréal
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Guidewire ATMOS-DELTA-2-NEEDLE
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N. Virginia
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Paris
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AMER - Networking
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Sydney
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Tokyo
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Guidewire ATMOS-DELTA-2-PINWHEEL
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Guidewire GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS
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Montréal - Cloud Data Access
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EMEA - Networking
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Montréal - Data Studio
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Guidewire ATMOS-DELTA-2-TADPOLE
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Montréal - Explore
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Montréal - GDP Streaming Infrastructure
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APAC - Networking
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Guidewire ATMOS-DELTA-4-ANDROMEDA
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N. Virginia - Cloud Data Access
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N. Virginia - Data Studio
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AMER - Networking
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N. Virginia - Explore
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N. Virginia - GDP Streaming Infrastructure
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Guidewire ATMOS-DELTA-8-ANDROMEDA
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Paris - Cloud Data Access
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Paris - Data Studio
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AMER - Networking
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Paris - Explore
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Guidewire ATMOS-GAMMA-2-ANDROMEDA
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Paris - GDP Streaming Infrastructure
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Sydney - Cloud Data Access
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AMER - Networking
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Guidewire ATMOS-GAMMA-2-NEEDLE
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Sydney - Data Studio
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Sydney - Explore
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Sydney - GDP Streaming Infrastructure
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AMER - Networking
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Guidewire GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS
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Guidewire ATMOS-GAMMA-4-NEEDLE
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Montréal - Cloud Data Access
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Montréal - Data Studio
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AMER - Networking
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Guidewire AUTOPILOT WORKFLOW SERVICE
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Montréal - Explore
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AMER
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Montréal - GDP Streaming Infrastructure
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EMEA
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N. Virginia - Cloud Data Access
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N. Virginia - Data Studio
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APAC
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N. Virginia - Explore
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Guidewire ENTERPRISEENGAGE
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AMER
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N. Virginia - GDP Streaming Infrastructure
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Paris - Cloud Data Access
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EMEA
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Paris - Data Studio
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APAC
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Paris - Explore
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Paris - GDP Streaming Infrastructure
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Sydney - Cloud Data Access
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Sydney - Data Studio
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Sydney - Explore
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Sydney - GDP Streaming Infrastructure
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Guidewire GUIDEWIRE HUB
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Montréal
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N. Virginia
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Paris
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Sydney
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Guidewire GWCP COMPUTE INFRASTRUCTURE
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Tokyo
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Frankfurt - Delta2
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London - Delta2
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Montréal - Delta2
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N. Virginia - Delta2
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N. Virginia - Delta4
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N. Virginia - Delta8
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N. Virginia - Gamma2
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Oregon - Delta2
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Oregon - Gamma2
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Oregon - Gamma4
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Osaka - Delta2
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Paris - Delta2
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Sydney - Delta2
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Tokyo - Delta2
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Zurich - Delta2
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Guidewire HIGH VOLUME QUOTING (HVQ)
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Montréal
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N. Virginia
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Paris
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Tokyo
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Guidewire INTEGRATION DATA MANAGER (IDM)
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Montréal
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N. Virginia
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Paris
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Sydney
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Tokyo
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Guidewire INTEGRATION GATEWAY
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N. Virginia - Admin Service (IAS)
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Paris - Admin Service (IAS)
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Montréal - Admin Service (IAS)
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Sydney - Admin Service (IAS)
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Guidewire JUTRO DIGITAL PLATFORM (JDP)
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Guidewire INSURANCENOW PRODUCTION ENVIRONMENTS
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AMER - InsuranceNow (GWCP)
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Montréal - Jutro App Admin Service (JAAS)
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AMER - InsuranceNow Classic (non-GWCP)
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Montréal - Jutro Web Apps (JWA)
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Tokyo - Admin Service (IAS)
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Oregon - Jutro App Admin Service (JAAS)
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AMER - Payment Service
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AMER - Address Verification Service
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Oregon - Jutro Web Apps (JWA)
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AMER - Data Service
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Paris - Jutro App Admin Service (JAAS)
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Paris - Jutro Web Apps (JWA)
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AMER - SMS Service
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AMER - Looker
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Sydney - Jutro App Admin Service (JAAS)
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Sydney - Jutro Web Apps (JWA)
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Guidewire INSURANCESUITE NON PRODUCTION ENVIRONMENTS
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Tokyo - Jutro App Admin Service (JAAS)
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USA
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Tokyo - Jutro Web Apps (JWA)
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CANADA
Fri 14
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Guidewire LIFECYCLE MANAGER (LCM)
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now
EMEA
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APAC
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now
Montréal
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CapeTown - Scoring
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CapeTown - UI
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London - Scoring
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London - UI
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Montréal - Scoring
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Montréal - UI
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N. Virginia - Scoring
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N. Virginia - UI
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Guidewire SUBMISSION INTAKE (SI)
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Guidewire Email test
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Please Ignore - DNS Statuspage Incident
Started 31 Jan 2025 12:27:21 (21 days ago), still ongoing
Incident without Impact
Investigating
Email test
We are currently investigating this issue.
Guidewire UNDERWRITING MANAGEMENT (UM)
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Underwriting Management (UM)
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