Person Centred Software status is Operational

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Monitor
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Atlas Central
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CAPA
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CAPA inbound prescription service
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Atlas Sync
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eMAR App
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Titan Integration
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Family Hub - Care Plans and Navigation Unavailable
Started 16 Jun 2025 10:38:44 (2 days ago), resolved 17 Jun 2025 15:33:05 (15 hours ago)
Minor Incident
Resolved
ResHub

An issue with Family Hub is causing Care Plans and Navigation to be unavailable for relatives. The technical teams are working to resolve this as soon as possible.

Monitor Degraded Performance on Web Shard C & F
Started 17 Jun 2025 11:55:34 (19 hours ago), resolved 17 Jun 2025 14:22:23 (16 hours ago)
Minor Incident
Resolved
Monitor

We are investigating reports of poor performance with Monitor for some customers on Web Shard C

Atlas Device Synchronisation
Started 16 Jun 2025 07:26:47 (2 days ago), resolved 16 Jun 2025 15:44:25 (2 days ago)
Major Incident
Resolved
Atlas Sync

There is an issue with the Atlas device sync service. Our technical teams are investigating.

Cloud provider outage
Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)
Major Incident
Resolved
Wellness & Activities Platform
ResHub
PCS Learn

Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

Google are currently working to resolve this issue with partial service resolution.

Connectivity Issues with All Atlas Services
Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
Major Incident
Resolved
Atlas Central
CAPA
CAPA inbound prescription service
Atlas Sync
eMAR App
More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

Person Centred Software Outage Survival Guide

A step-by-step guide to help you survive a Person Centred Software outage
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    Person Centred Software Components

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    Person Centred Software mCare

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    Care Delivery
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    Monitor
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    Monitor Degraded Performance on Web Shard C & F
    Started 17 Jun 2025 11:55:34 (19 hours ago), resolved 17 Jun 2025 14:22:23 (16 hours ago)
    Minor Incident
    Resolved
    Monitor

    We are investigating reports of poor performance with Monitor for some customers on Web Shard C

    Relatives Gateway
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    Action Plans
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    Person Centred Software mCare Services

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    API
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    GP Connect
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    3rd Party Integrations
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    Archive Reporting
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    Group Reporting
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    OneLondon Care Records
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    Person Centred Software eMar

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    Atlas Central
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    CAPA
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    CAPA inbound prescription service
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    Atlas Sync
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    Atlas Device Synchronisation
    Started 16 Jun 2025 07:26:47 (2 days ago), resolved 16 Jun 2025 15:44:25 (2 days ago)
    Major Incident
    Resolved
    Atlas Sync

    There is an issue with the Atlas device sync service. Our technical teams are investigating.

    eMAR App
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    Titan Integration
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    Connectivity Issues with All Atlas Services
    Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)
    Major Incident
    Resolved
    Atlas Central
    CAPA
    CAPA inbound prescription service
    Atlas Sync
    eMAR App
    More...

    There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

    Person Centred Software Digital Reception

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    Person Centred Software MDM (Mobile Device Management)

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    Person Centred Software Zendesk

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    Person Centred Software Wellness & Activities Platform

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    Cloud provider outage
    Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)
    Major Incident
    Resolved
    Wellness & Activities Platform
    ResHub
    PCS Learn

    Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

    This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

    Google are currently working to resolve this issue with partial service resolution.

    Person Centred Software ResHub

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    Cloud provider outage
    Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)
    Major Incident
    Resolved
    Wellness & Activities Platform
    ResHub
    PCS Learn

    Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

    This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

    Google are currently working to resolve this issue with partial service resolution.

    Family Hub - Care Plans and Navigation Unavailable
    Started 16 Jun 2025 10:38:44 (2 days ago), resolved 17 Jun 2025 15:33:05 (15 hours ago)
    Minor Incident
    Resolved
    ResHub

    An issue with Family Hub is causing Care Plans and Navigation to be unavailable for relatives. The technical teams are working to resolve this as soon as possible.

    Person Centred Software Oomph Wellness & Activities Platform

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    Person Centred Software KareInn

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    Person Centred Software PCS Learn

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    Cloud provider outage
    Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)
    Major Incident
    Resolved
    Wellness & Activities Platform
    ResHub
    PCS Learn

    Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

    This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

    Google are currently working to resolve this issue with partial service resolution.

    Person Centred Software DepenSys

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    Commonly Used Together