Person Centred Software status is Operational

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Care Delivery
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Monitor
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Relatives Gateway
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Action Plans
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API
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GP Connect
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3rd Party Integrations
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
Minor Incident
Resolved
Care Delivery
API
Monitor
GP Connect
3rd Party Integrations
More...

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
Minor Incident
Resolved
Care Delivery
API
Monitor
GP Connect
3rd Party Integrations
More...

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
Minor Incident
Resolved
Care Delivery
API
Monitor
GP Connect
3rd Party Integrations
More...

We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

We will share another within 1 hour.

Performance Issues with mCare Database Shard H - Affecting 6% of Customers
Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
Minor Incident
Resolved
Care Delivery
API
Monitor
GP Connect
3rd Party Integrations
More...

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Performance Issues with mCare Database Shard I - Affecting 14% of Customers
Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
Minor Incident
Resolved
Care Delivery
API
Monitor
GP Connect
3rd Party Integrations
More...

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

PCS Learn Degraded Performance
Started 24 Jun 2026 07:33:11 (7 days ago), resolved 24 Jun 2026 13:34:13 (6 days ago)
Minor Incident
Resolved
PCS Learn

We are currently investigating a reported issue of users being unable to log into PCS Learn due to a 500 error.

Person Centred Software Outage Survival Guide

A step-by-step guide to help you survive a Person Centred Software outage
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    Person Centred Software Components

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    Person Centred Software mCare

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    Care Delivery
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    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Monitor
    Wed 24
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    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Relatives Gateway
    Wed 24
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    Sun 28
    Mon 29
    Tue 30
    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Action Plans
    Wed 24
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    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Person Centred Software mCare Services

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    API
    Wed 24
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    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    GP Connect
    Wed 24
    Thu 25
    Fri 26
    Sat 27
    Sun 28
    Mon 29
    Tue 30
    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    3rd Party Integrations
    Wed 24
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    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Archive Reporting
    Wed 24
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    Sun 28
    Mon 29
    Tue 30
    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Group Reporting
    Wed 24
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    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    OneLondon Care Records
    Wed 24
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    now
    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 10:55:13 (2 days ago), resolved 29 Jun 2026 11:19:32 (2 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
    Started 29 Jun 2026 16:43:21 (1 day ago), resolved 29 Jun 2026 17:14:44 (1 day ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 09:20:01 (6 days ago), resolved 25 Jun 2026 10:46:05 (6 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    Performance Issues with mCare Database Shard H - Affecting 6% of Customers
    Started 25 Jun 2026 10:46:56 (6 days ago), resolved 25 Jun 2026 21:08:32 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    UPDATE: Performance Issues with mCare Database Shard I - Affecting 14% of Customers
    Started 25 Jun 2026 21:09:21 (5 days ago), resolved 25 Jun 2026 21:53:05 (5 days ago)
    Minor Incident
    Resolved
    Care Delivery
    API
    Monitor
    GP Connect
    3rd Party Integrations
    More...

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix.

    We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible.

    We will share another within 1 hour.

    Person Centred Software eMar

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    Atlas Central
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    PCS Learn Degraded Performance
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    Minor Incident
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    We are currently investigating a reported issue of users being unable to log into PCS Learn due to a 500 error.

    Person Centred Software DepenSys

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