Person Centred Software Status

Person Centred Software Status

Real-time updates of Person Centred Software issues and outages

SaaSPlatformHealthSoftwarefor Healthcare Professionals
Jump to:IncidentsOutage GuideAlternativesPerson Centred Software siteStatus page

Person Centred Software status is Operational

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Monitor
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CAPA
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Atlas Sync
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Atlas Device Synchronisation Issues
Started 8 Oct 2026 13:52:08 (20 hours ago), resolved 8 Oct 2026 14:21:00 (20 hours ago)
Minor Incident
Resolved
Atlas Sync

We are currently investigating this issue.

See all updates
Atlas Device Synchronisation
Started 8 Oct 2026 11:38:43 (22 hours ago), resolved 8 Oct 2026 12:46:37 (21 hours ago)
Major Incident
Resolved
Atlas Sync

There is an issue with the Atlas device sync service. Our technical teams are investigating. In the meantime, you can attempt to sync by switching pods to pod B.

See all updates
CAPA and Atlas Pharmacy Login Issues
Started 23 Sep 2026 13:59:00 (16 days ago), resolved 7 Oct 2026 07:09:16 (2 days ago)
Minor Incident
Resolved
CAPA

We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.

See all updates
Performance Issues with mCare Web Shard D - Affecting 5% of Customers
Started 5 Oct 2026 13:11:13 (4 days ago), resolved 5 Oct 2026 15:23:23 (4 days ago)
Minor Incident
Resolved
Monitor

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

See all updates

Person Centred Software Outage Survival Guide

A step-by-step guide to help you survive a Person Centred Software outage
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    Person Centred Software Components

    Person Centred Software Status

    Person Centred Software

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    Person Centred Software mCare

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    Care Delivery
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    Performance Issues with mCare Web Shard D - Affecting 5% of Customers
    Started 5 Oct 2026 13:11:13 (4 days ago), resolved 5 Oct 2026 15:23:23 (4 days ago)
    Minor Incident
    Resolved
    Monitor

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

    We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

    Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

    See all updates
    Relatives Gateway
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    Action Plans
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    Person Centred Software mCare Services

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    API
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    GP Connect
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    3rd Party Integrations
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    Archive Reporting
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    Group Reporting
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    OneLondon Care Records
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    Person Centred Software Atlas eMar

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    Atlas Central
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    CAPA
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    CAPA and Atlas Pharmacy Login Issues
    Started 23 Sep 2026 13:59:00 (16 days ago), resolved 7 Oct 2026 07:09:16 (2 days ago)
    Minor Incident
    Resolved
    CAPA

    We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.

    See all updates
    CAPA inbound prescription service
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    Atlas Sync
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    Atlas Device Synchronisation
    Started 8 Oct 2026 11:38:43 (22 hours ago), resolved 8 Oct 2026 12:46:37 (21 hours ago)
    Major Incident
    Resolved
    Atlas Sync

    There is an issue with the Atlas device sync service. Our technical teams are investigating. In the meantime, you can attempt to sync by switching pods to pod B.

    See all updates
    Atlas Device Synchronisation Issues
    Started 8 Oct 2026 13:52:08 (20 hours ago), resolved 8 Oct 2026 14:21:00 (20 hours ago)
    Minor Incident
    Resolved
    Atlas Sync

    We are currently investigating this issue.

    See all updates
    eMAR App
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    Titan Integration
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    Scorecard
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    Person Centred Software Digital Reception

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    Person Centred Software MDM (Mobile Device Management)

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    Person Centred Software Intercom

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    Person Centred Software Oomph Wellness & Activities Platform

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    Person Centred Software Oomph

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    Person Centred Software ResHub

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    Person Centred Software KareInn

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    Person Centred Software PCS Learn

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    Person Centred Software DepenSys

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    Person Centred Software Intercom Intercom Web Messenger

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    Person Centred Software Intercom Email

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    Person Centred Software Intercom Chats and Posts

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    Person Centred Software Aircall Inbound Calls

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    Person Centred Software Aircall Outbound Calls

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    Person Centred Software IQ

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    Person Centred Software Redcrier

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    Person Centred Software Alternatives

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