Person Centred Software Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare.

We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing.

Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

Resolved: This incident has been resolved.

Identified: The issue has been identified and fix applied, please note, Login onto CAPA 2 may require an number of attempts to be successful, this is an expected artifact of the applied fix. If you are unsuccessful after 5 login retries, please revert back to using CAPA 1

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue whereby all users are failing to open CAPA when using CAPA 2 (CAPA's backup server access). Please note CAPA 1 (The primary server) is still allowing access. Please continue to use CAPA 1 as normal.

However, please do not attempt to continue using CAPA 2 for the time being. We will update as soon as it is available again

We are working to fix the issue now