Person Centred Software Status: check for Person Centred Software outages and issues

Person Centred Software status is Operational

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Monitor

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Atlas Central

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CAPA

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CAPA inbound prescription service

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Atlas Sync

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eMAR App

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Titan Integration

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See all 29 Person Centred Software components

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Active Incidents

No active incidents

Recently Resolved Incidents

Family Hub - Care Plans and Navigation Unavailable

Started 16 Jun 2025 10:38:44 (2 days ago), resolved 17 Jun 2025 15:33:05 (15 hours ago)

Minor Incident

Resolved

ResHub

An issue with Family Hub is causing Care Plans and Navigation to be unavailable for relatives. The technical teams are working to resolve this as soon as possible.

See all updates

Monitor Degraded Performance on Web Shard C & F

Started 17 Jun 2025 11:55:34 (19 hours ago), resolved 17 Jun 2025 14:22:23 (16 hours ago)

Minor Incident

Resolved

Monitor

We are investigating reports of poor performance with Monitor for some customers on Web Shard C

See all updates

Atlas Device Synchronisation

Started 16 Jun 2025 07:26:47 (2 days ago), resolved 16 Jun 2025 15:44:25 (2 days ago)

Major Incident

Resolved

Atlas Sync

There is an issue with the Atlas device sync service. Our technical teams are investigating.

See all updates

Cloud provider outage

Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)

Major Incident

Resolved

Wellness & Activities Platform

ResHub

PCS Learn

Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

Google are currently working to resolve this issue with partial service resolution.

See all updates

Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

Person Centred Software Outage Survival Guide

A step-by-step guide to help you survive a Person Centred Software outage

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Person Centred Software Components

Person Centred Software

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Person Centred Software mCare

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Care Delivery

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Monitor

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Monitor Degraded Performance on Web Shard C & F

Started 17 Jun 2025 11:55:34 (19 hours ago), resolved 17 Jun 2025 14:22:23 (16 hours ago)

Minor Incident

Resolved

Monitor

We are investigating reports of poor performance with Monitor for some customers on Web Shard C

See all updates

Relatives Gateway

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Action Plans

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Person Centred Software mCare Services

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API

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GP Connect

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3rd Party Integrations

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Archive Reporting

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Group Reporting

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OneLondon Care Records

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Person Centred Software eMar

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Atlas Central

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

CAPA

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

CAPA inbound prescription service

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

Atlas Sync

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

Atlas Device Synchronisation

Started 16 Jun 2025 07:26:47 (2 days ago), resolved 16 Jun 2025 15:44:25 (2 days ago)

Major Incident

Resolved

Atlas Sync

There is an issue with the Atlas device sync service. Our technical teams are investigating.

See all updates

eMAR App

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

Titan Integration

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Connectivity Issues with All Atlas Services

Started 12 Jun 2025 11:42:45 (6 days ago), resolved 12 Jun 2025 15:27:06 (6 days ago)

Major Incident

Resolved

Atlas Central

CAPA

CAPA inbound prescription service

Atlas Sync

eMAR App

More...

There is currently an issue connectivity with all Atlas services. Our technical teams are investigating.

See all updates

Person Centred Software Digital Reception

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Person Centred Software MDM (Mobile Device Management)

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Person Centred Software Zendesk

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Person Centred Software Wellness & Activities Platform

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Cloud provider outage

Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)

Major Incident

Resolved

Wellness & Activities Platform

ResHub

PCS Learn

Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

Google are currently working to resolve this issue with partial service resolution.

See all updates

Person Centred Software ResHub

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Cloud provider outage

Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)

Major Incident

Resolved

Wellness & Activities Platform

ResHub

PCS Learn

Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

Google are currently working to resolve this issue with partial service resolution.

See all updates

Family Hub - Care Plans and Navigation Unavailable

Started 16 Jun 2025 10:38:44 (2 days ago), resolved 17 Jun 2025 15:33:05 (15 hours ago)

Minor Incident

Resolved

ResHub

An issue with Family Hub is causing Care Plans and Navigation to be unavailable for relatives. The technical teams are working to resolve this as soon as possible.

See all updates

Person Centred Software Oomph Wellness & Activities Platform

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Person Centred Software KareInn

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Person Centred Software PCS Learn

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Cloud provider outage

Started 12 Jun 2025 19:29:00 (5 days ago), resolved 13 Jun 2025 07:27:19 (5 days ago)

Major Incident

Resolved

Wellness & Activities Platform

ResHub

PCS Learn

Google cloud is currently experiencing a major outage worldwide impacting multiple services on their platform.

This has impacted the following products (ResHub, PCS learn, Wellness & Activities Platform) with intermittent functionality.

Google are currently working to resolve this issue with partial service resolution.

See all updates

Person Centred Software DepenSys

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