MedicalDirector Product Status
Real-time updates of MedicalDirector Product issues and outages
MedicalDirector Product status is Operational
Active Incidents
No active incidents
Recently Resolved Incidents
No recent incidents
MedicalDirector Product Outage Survival Guide
MedicalDirector Product Components
MedicalDirector Product Cloud Products
Helix
Helix Multi-factor Authentication
Helix Recalls
Hub
Telehealth
MD Exchange (ePrescribing, MDClinical Secure Messaging)
Smart
MedicalDirector Product On Premise Products
MD Clinical
Pracsoft
Bluechip
MedicalDirector Product Clinical Content Products
Access Control System
Australian Injectable Drugs Handbook (AIDH)
AusDI
Medicines API
MedicalDirector Product Corporate Services
MD Website
MedicalDirector Product Third Party Services
Tyro
eRx
Healthlink
Medicare
My Health Record
NCSR
MedicalDirector Product Alternatives
eMAR App
We are investigating reported issues with our Pharmacy integration platform. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
Titan Integration
We are investigating reported issues with our Pharmacy integration platform. We are aware that this would have impacted your ability to book in and scan the barcodes of recently supplied medication. We are working to resolve this as a priority.
Healthie (Production)
Our fax provider, SFax, is experiencing delays of up to ~4 hours processing inbound and outbound faxes. This issue appeared to have started Monday and is ongoing. SFax is aware of the issue, and is working to resolve it. All outbound and inbound faxes will be processed, but this issue may lead to seeing faxes stuck in a "Pending" state in Healthie for longer, and to delays with receiving faxes.
