Genetec™ Curb Sense™ Status

Monitoring: We are continuing to work on mitigation by ensuring users of Patroller & Enforcement Center can process tasks created as of 2024-11-20.

Enforcement tasks created before this date remain unavailable for processing in Enforcement Center or may cause error when reviewed by an officer. We are working to restore these as soon as possible and maintain the previously announced measures. An update will be given once this recovery phase is completed.

Finally, CSV exports remain suspended and historical plate check data remains unavailable currently.

For any new problems related to this ongoing incident, please contact our support team via at https://www.genetec.com/support/technical-assistance.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to deploy incident mitigation with priority to Enforcement Center to ensure impact on daily operations is reduced or eliminated. Measures taken:

• Enforcement tasks will appear in a last-in-first-out order
• Automatic exemption of enforcement tasks past their configured lifetime is suspended
• Older enforcement tasks (before 2024-11-20) are actively being recovered

Other mitigation taken:

• Daily CSV exports have been suspended for all customers
• Historical plate check data remains unavailable for the moment (this will be recovered last)

Future updates will be posted as the situation evolves.

Identified: Enforcement Center functionality is being progressively restored. Historical data in the plate check report remains inaccessible.

Identified: The issue in Enforcement Center is still ongoing, it's currently impossible to enforce tasks, no data is lost. There is also an issue when checking the plate check reports that certain data won't be shown or will be empty on opening.

We will keep on posting updates until the fix has been done.

Identified: The issue has been identified, we are looking to implement a fix.

Investigating: We are currently experiencing a service disruption in Enforcement Center. Our team is working to identify the root cause and implement a solution.