Files.com Status

Resolved: Google has reviewed our appeal of this issue and acknowledged that this was a false positive. There was never any danger to any users connecting to any Files.com site. This issue is now resolved.

Starting this morning, we began to receive reports from customers that users accessing Files.com through Google Chrome, Mozilla Firefox, Safari, or other browsers that rely on Google’s Safe Browsing were erroneously seeing a "Dangerous Site" warning.

Google has removed Files.com from its list of "Dangerous Sites" and our testing indicates that browsers are no longer displaying this erroneous warning.

If you or your users are still seeing a warning when navigating to your Files.com site, you likely need to wait a little longer for your browsers to receive an update from Google.

Investigating: We are continuing to investigate this issue.

Investigating: This issue specifically affects the Files.com login page when it is accessed directly, at a URL formatted like domain.files.com/login. This usually only occurs when the login page is bookmarked.

Users can navigate directly to their domain (for example, by accessing domain.files.com instead of domain.files.com/login) without receiving this warning.

We will update this page again only when new information becomes available.

Investigating: We’ve received reports from customers that users accessing their site through Google Chrome, Mozilla Firefox, Safari, or other browsers that rely on Google’s Safe Browsing are erroneously seeing a "Dangerous Site" warning.

This issue specifically affects the Files.com login page when it is accessed directly, at a URL formatted like domain.files.com/login. This usually only occurs when the login page is bookmarked.

Users can navigate directly to their domain (for example, by accessing domain.files.com instead of domain.files.com/login) without receiving this warning.

We believe that this may have been caused by one of our customers falsely reporting to Google that their Files.com site was unsanctioned. We are attempting to work with Google to have them review the report.

There is no security concern with the Files.com application, and you should disregard this error.

Please help us by submitting a report to Google that this page is safe: https://safebrowsing.google.com/safebrowsing/report_error/?url=https:%2F%2Ffiles.com%2Flogin&hl=en-US

When writing your report, please fill in your custom subdomain in the URL box.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.