Root Cause: We have identified a problem with our integration with Bitly, our link shortening provider. We are working to determine the specific nature of the issue with Bitly's service.
Current Status: We are in contact with Bitly support and are actively investigating potential workarounds. We understand the inconvenience this may cause and are working diligently to restore full functionality as quickly as possible.
Workaround: While we work to resolve this, you can manually shorten your links using the Bitly website (bitly.com) and then paste the shortened link into our product.
We appreciate your patience and understanding.
Resolved: Resolved: The issue affecting our link shortening feature has now been resolved. Users should once again be able to generate shortened links within our product.
Current Status: Link shortening functionality has been restored. We are monitoring the system closely to ensure stability.
Workaround: The previous workaround of manually shortening links via the Bitly website is no longer necessary.
Next Steps: We will continue to monitor the system for any recurring issues. If you experience any further problems, please don't hesitate to contact our support team.
We apologize for any inconvenience this may have caused and thank you for your patience.
18 Feb 2025 10:46:20 (3 days ago)
Identified: A fix has now been established which Bitly released to Emplifi for testing at approximately 22:00hrs CET on February 17th.
We will provide further updates once testing is complete and the fix has been validated. We understand that this is taking time, and we thank you for your continued patience and understanding.
18 Feb 2025 09:45:09 (3 days ago)
Identified: Current Status:
We are in contact with Bitly support and actively investigating potential workarounds. As the resolution is taking longer than initially anticipated, we have escalated the issue and, as of approximately 22:30 CET on February 12th, have requested direct communication with Bitly's leadership to expedite the resolution process. We understand the inconvenience this may cause and are working diligently to restore full functionality as quickly as possible.
13 Feb 2025 11:35:31 (8 days ago)
Identified: We have received confirmation from Bitly that they have identified the issue on their end and are actively working on a solution. We are monitoring the situation closely and will provide updates as they become available.
10 Feb 2025 08:52:00 (11 days ago)
Identified: Root Cause: We have identified a problem with our integration with Bitly, our link shortening provider. We are working to determine the specific nature of the issue with Bitly's service.
Current Status: We are in contact with Bitly support and are actively investigating potential workarounds. We understand the inconvenience this may cause and are working diligently to restore full functionality as quickly as possible.
Workaround: While we work to resolve this, you can manually shorten your links using the Bitly website (bitly.com) and then paste the shortened link into our product.
We appreciate your patience and understanding.
6 Feb 2025 07:56:56 (15 days ago)
