eDataSource Status

Identified: We continue to work with salesforce to rebuild and make the Inbox Tracker and Competitive Tracker apps available to customers. The team has completed most of the rebuild process and Salesforce has provided a new instance to host the application.

At this stage:

• Data security and customer information remain unaffected.
• The issue is limited to app availability and connectivity.
• We will continue to provide updates as we learn more from Salesforce.

SFMC customers can continue to access all of your Inbox Tracker data directly via the following link: https://sfmc.emailanalyst.com. Additionally, any customers that would like to install the apps early we can provide private installation links. Please reach out to your account manager for access.

We deeply regret this inconvenience and are working with Salesforce to understand how the instance hosting the applications was deprecated and completely removed. We will provide our next update once the packages are fully available within the appstore and then we will individually reach out to customers to provide support for reinstalling the apps into your business units.

Identified: We continue to experience an outage affecting our Inbox Tracker and Competitive Tracker applications on the Salesforce AppExchange. Salesforce has confirmed that the instance hosting the settings and configuration were deprecated on their side.

We are actively working with Salesforce support to identify potential recovery or rebuild paths. We are awaiting confirmation from Salesforce engineering and escalated support on whether the server can be restored or if the app will need to be repackaged and reinstalled.

At this stage:

• Data security and customer information remain unaffected.
• The issue is limited to app availability and connectivity.
• We will continue to provide updates as we learn more from Salesforce.

SFMC customers can continue to access all of your Inbox Tracker data directly via the following link: https://sfmc.emailanalyst.com

We appreciate your patience and understanding as we work toward a long-term fix. Our next update will be provided by mid-day Tuesday, October 29, or sooner if significant progress is made.

Identified: We continue to experience an outage affecting our Inbox Tracker and Competitive Tracker applications on the Salesforce AppExchange. This issue is the result of an unexpected change in the connected Salesforce instance hosting the application package, which has caused the apps to stop functioning as expected.

We are actively working with Salesforce support to understand the root cause and identify potential recovery or rebuild paths. Unfortunately, early indications suggest that restoration of the previous app package may not be possible. As a result, resolution may require re-publishing new versions, which could take additional time.

At this stage:

• Data security and customer information remain unaffected.
• The issue is limited to app availability and connectivity.
• We will continue to provide updates as we learn more from Salesforce.

SFMC customers can continue to access all of your Inbox Tracker data directly via the following link: https://sfmc.emailanalyst.com

We appreciate your patience and understanding as we work toward a long-term fix. Our next update will be provided by mid-day Monday, October 28, or sooner if significant progress is made.

Investigating: Salesforce has escalated this case to their senior teams. We are in close contact with them to get the instances online as quickly as possible. There is currently no ETA on full restoration, but it likely will take into next week before access via the embedded salesforce app is restored.

In the meantime, SFMC customers can continue to access Inbox Tracker directly via the following link: https://sfmc.emailanalyst.com

Investigating: We are continuing to work with Salesforce on this outage. Salesforce has assured us that they have a dedicated team working on the issues. Currently we do not have an ETA for resolution, but we are working directly with key leads at Salesforce to get more concrete timelines.

In the meantime, SFMC customers can continue to access Inbox Tracker directly via the following link: https://sfmc.emailanalyst.com We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

Investigating: Salesforce has been unable to resolve or mitigate this issue yet. It is unlikely that they will be able to resolve this evening. If Salesforce is able to make progress, we will update the status page with the latest details; otherwise, our next update will be on Oct 24th, around 9AM CDT.

In the meantime, SFMC customers can continue to access Inbox Tracker directly via the following link: https://sfmc.emailanalyst.com We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

Investigating: We are continuing to work with SFMC on a resolution. The Inbox Tracker platform itself is fully functional. SFMC app users can continue to login directly at: https://sfmc.emailanalyst.com

Investigating: We are currently investigating an outage affecting our Inbox Tracker and Competitive Tracker applications for Salesforce Marketing Cloud (SFMC). Our team is actively enaging with Salesforce to identify and resolve the issue.

At this time, we do not have an ETA on resolution, but we are exploring all available options with Salesforce to restore full functionality as soon as possible.

In the meantime, SFMC customers can access Inbox Tracker directly via the following link: https://sfmc.emailanalyst.com We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.