DoorDash Status: check for DoorDash outages and issues

DoorDash status is Operational

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See all 22 DoorDash components

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Active Incidents

Open API Order Health Impacted

Started 5 May 2026 18:12:36 (7 days ago), resolved 5 May 2026 18:14:05 (7 days ago)

Critical Incident

Postmortem

Orders

We are currently investigating this issue.

Postmortem: ### What happened

On May 5, 2026, a subset of partners integrated with DoorDash through openapi endpoints saw degraded connectivity. During the impacted window, some partner’s requests experienced elevated latency, errors, or timeouts.

The affected merchants were unable to confirm orders within normal response windows. Our automated platform safeguard temporarily paused the stores on the impacted providers to help prevent additional failed order experiences.

The issue was identified, mitigated, and fully resolved. Affected stores were brought back online once normal platform behavior was restored.

[High Level] Root cause

The disruption was triggered when a partner inadvertently routed requests to an unintended endpoint with unexpected request payload. This resulted in degradation of a shared platform component responsible for handling API traffic.

The degradation of this shared component led to elevated latency and timeouts for legitimate api requests. Interpreting these timeouts as store-level failures, our health-monitoring systems temporarily paused the affected stores to protect the overall ordering experience.

What we are improving

Strengthening isolation between api traffic sources so that an issue from one path is less likely to affect another partner.
Conduct a comprehensive audit of platform paths and onboarding procedures to bolster overall system resilience.

Closing statement

We offer our sincere apologies to all merchants, partners, dashers, and consumers impacted by this disruption. DoorDash remains dedicated to providing a reliable platform for our integrated partners. We are focused on utilizing the insights gained from this event to strengthen our recovery processes and platform stability.

7 May 2026 00:38:53 (5 days ago)

Resolved: This incident has been resolved.

5 May 2026 18:14:05 (7 days ago)

Investigating: We have found root cause and mitigated the issue.

5 May 2026 18:12:36 (7 days ago)

Investigating: We are continuing to investigate this issue.

5 May 2026 16:50:12 (7 days ago)

Investigating: We are continuing to investigate this issue.

5 May 2026 16:27:27 (7 days ago)

Investigating: We are currently investigating this issue.

5 May 2026 15:47:29 (7 days ago)

See all updates

Recently Resolved Incidents

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DoorDash Outage Survival Guide

A step-by-step guide to help you survive a DoorDash outage

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DoorDash Components

DoorDash

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DoorDash Merchant - Marketplace

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Orders

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Open API Order Health Impacted

Started 5 May 2026 18:12:36 (7 days ago), resolved 5 May 2026 18:14:05 (7 days ago)

Critical Incident

Postmortem

Orders

We are currently investigating this issue.

Postmortem: ### What happened

The issue was identified, mitigated, and fully resolved. Affected stores were brought back online once normal platform behavior was restored.

[High Level] Root cause

What we are improving

Strengthening isolation between api traffic sources so that an issue from one path is less likely to affect another partner.
Conduct a comprehensive audit of platform paths and onboarding procedures to bolster overall system resilience.

Closing statement

7 May 2026 00:38:53 (5 days ago)

Resolved: This incident has been resolved.

5 May 2026 18:14:05 (7 days ago)

Investigating: We have found root cause and mitigated the issue.

5 May 2026 18:12:36 (7 days ago)

Investigating: We are continuing to investigate this issue.

5 May 2026 16:50:12 (7 days ago)

Investigating: We are continuing to investigate this issue.

5 May 2026 16:27:27 (7 days ago)

Investigating: We are currently investigating this issue.

5 May 2026 15:47:29 (7 days ago)

See all updates

Menu Updates

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Dasher Status Updates

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Business Manager App

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Catalog

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Inventory

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Drive API

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Drive Order Fulfillment

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Drive Delivery Tracking Page

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DoorDash Developer Portal

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DoorDash Merchant Portal

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DoorDash Merchant Tablet

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DoorDash Voice Ordering

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DoorDash Commerce Platform

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Online Ordering (Storefront)

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DoorDash Status

Real-time updates of DoorDash issues and outages

DoorDash status is Operational

Orders

You're checking on DoorDash - but is your own site converting?

Active Incidents

[High Level] Root cause

What we are improving

Closing statement

Recently Resolved Incidents

DoorDash Outage Survival Guide

DoorDash Components

DoorDash Merchant - Marketplace

Orders

[High Level] Root cause

What we are improving

Closing statement

Menu Updates

Dasher Status Updates

Business Manager App

Catalog

Inventory

DoorDash Drive

Drive API

Drive Order Fulfillment

Drive Delivery Tracking Page

DoorDash Developer Portal

DoorDash Merchant Portal

DoorDash Merchant Tablet

DoorDash Voice Ordering

DoorDash Corporate Sites

DoorDash Careers Site

DoorDash Commerce Platform

Mx Websites

Native Apps

Online Ordering (Storefront)

DoorDash Alternatives